The customer service at this location is absolutely horrible. I waited over 35 mins on line to then be told he won't take me because he doesnt do returns. I stood there and forced the issue until he budged however the first employee in the kid's section refused to open to alleviate the crowd with only one cashier. The cashier who finally rang me up would not tell me the manager's name. I asked multiple times and he walked away. I will NEVER shop here again. read more

Zara - The long line with ONE cashier - Women's Clothing Near Me - Wayne, New Jersey

The Law in the State of New Jersey requires that we pay taxes on furniture, food, car, drink...etc, but NOT ON SHOES AND CLOTHES. But, when you shop at ZARA at Willowbrook Mall in Wayne, New Jersey, They charge you taxes on SHOES AND CLOTHES. It needs to be reported.​ read more

This place has THE WORST customer service ever! They treat their customers like thieves when trying to make a simple return. Keep in mind that I tried making a return less than 2 days after purchase. They kept saying the item looked worn. Don't even bother, the cashiers and the manager are all nasty. If 0 stars was possible then that's what they would get. read more

This Zara location has the worst customer service. The ladies at cash look miserable and treat customers even worse. Do better Zara!

Customer service is horrible!!!! Literally every cashier is deliberately rude! (Over the top attitude.) I am blown away that 4 different times, 4 different associates were so horrible that I thought it was part of an "act" required to do if you work at the store - lol because there's no way everyone is that miserable and so terrible at their job. I will shop online. Wont be bothered ever going in that store again. Lines are always long and they take forever read more

Beware! Zara's return policy is HORRIBLE. I purchased Christmas gifts on Black Friday weekend. They would not accept returns or exchanges for gifts I purchased after December 30th. No exceptions. Even after explaining I did not see my daughter for the holidays because she lives out of state. We celebrated New Years instead and I gave her gifts then. They would not make an exception in the store or after calling customer service. Terrible. I'd give them no stars if I could. read more

Wow, the other reviews are consistent with my experience! Bought matching sweatsuits for my nephews as well as other baby items on a Saturday. The employee at checkout had a frown the whole time. Okay, sure I don't need a welcome parade. However, I changed my mind about the sweatsuits and went back 4 days later, with receipt and not even taken out of the shopping bag once purchased. A lady this time, again, not friendly started inspecting the clothes, feeling the material like it was the titanic diamond. She then asks me "did you wash this?" Keep in mind, all the paper tags are attached and crisp. I was taken aback and said I hadn't and how would I wash them with tags on? She said they feel like they have been washed so she has to ask. Umm...maybe compare it to the ones still on the floor instead of accusing someone? Just common sense. The sweatshirt and sweatpants are still attached together AND the paper tags are still on. How would it have gone through a wash and dry cycle? Seriously turned off from this experience. Need better training for employees at this location. read more

ordered and shipped 3 shirts to FL from Wayne, NJ location. I personally typed in recipient and full address and confirmed on small phone gadget. Woman had to transfer order info to main register to place order. Somehow the street number got deleted in that transfer and it was undeliverable due to bad address. After calling customer service they "attempted" to call carrier to correct but pkg is now MIA and no info can be given. They refuse to do anything or credit for missing shirts. I am out $150! Worst customer service on planet. Rude, uncaring, obnoxious people. I tried calling 3 diff times and they keep telling me to be patient but they still have incorrect info and are unable to track package! read more

Not worth going here. Love zara but their customer service at this location is a sh*t show to put it nicely. Waited online for almost an hour while managers and employees danced around not helping. read more

Text Message Icon CLOSE More share options: For the first time in more than a year, New Jersey residents will awake Friday without indoor mask as the state lifts two of its key remaining rules ordered to fight the spread of the coronavirus. We should all be treated equally with respect. I was just asked to leave Zara because I was not wearing my mask. Your staff member treated me as f I was a delinquent and threaten me to call a security. I understand if you ask your staff to continue usage of mask. It's your responsibility. But You can't force others when mandate has been removed I don't have a problem wearing the mask. I was at Bloomingdales before I asked about the mask they said I didn't need it. I do follow CDC guidelines. I am fully vaccinated. Very unnecessary approach from employee. But since you're understaff he will treat your customers wrongfully read more

Horrible Customer Service, Long lines, Messy & Unorganized store! I will not be returning to this Zara and I will be contacting corporate so they can do a better job with quality control and store management. read more

I have been in this store a few times, I don't really have any serious complaints. The only thing that I have observed is that sometimes there can be really long wait times to ring up your items. I'm not sure if it's because they encounter technical issues with their POS machines or what. Anyway, they have a manager there called Haniss...not sure if I spelled his name correctly and asked for his name before I left the store, but what a gentleman. He relieved the lines and was highly professional. These are the little things that makes you want to return to shop. In general, it's a great store and very clean for the most part. read more

i agree this location of zara , i think the lady was my cashier today was the manager, i asked if she can punch the CC number ftom affirm, eventho it said on virtual card that i can use this csrd at register, ask th cashier to enter the CC number, she was nasty w respond so i paid w my debet card!!! I have to go back today because my sweater is too small , I hope I won't see that lady again!!! read more

The store is packed and there are only cashiers on the women's side. No kids or men's side. Line is out the door and they have several workers sorting clothes instead of checking people out. Need better staff management here. read more

Great clothing, terrible store operation. Trying on clothing is not permitted. The checkout line is reminiscent of the Soviet Era. Perhaps it's time to look into installing self-checkout options? That ONE register you have open can handle the returns. read more

Every time I come here the selection is minimal. If you ask a sales associate any questions they don't know much. I ordered online last week I received a email saying my item had shipped and was ready for pick up , drive 20 miles to get to the store for there to be signs all over saying they're closed whole staff called out seen one person asked could I get my package the manager said no the store had no staff everyone called out cause of the rain , not snow rain mind you the suns out today. So tomorrow I have to drive all the way back here never again will I come to this location lines are always out the door read more

No greeting upon entry and the salespeople treated me like an intrusion. The clothes are of poor quality and ill fitting. I'm a size 6 U.S., but happen to have some t&a and nothing but the body-con dresses can accommodate. The sales ladies treat you like a damn criminal if you try to exchange without a receipt. Prepare to wait 48-72 for customer service to reissue you one. That's cool because now it'll be a full return instead of exchanging it for another item. read more

I will never spend another dollar at Zara's. I went in today to exchange out a pair jeans and was told I couldn't because I didn't have a receipt although I had the tags and the card it was purchased on. And because the store didn't have the size I needed, I would have to call customer service to get a copy of the receipt sent to me. Well, guess what called customer service and they close at 4pm on Saturdays, so now I have to wait until Monday. When I say Zara will never get any more of my money, I mean it. #zara #firstandlasttimeshopping here read more

Terrible management service . Zara change those terrible managers this way the store runs better.

Nice service loved the store and also employees were helpful and ready for the job! Employees went to check if they had my size they were really patient and helped me order one of the products they didn't have in the store for me. They helped me get it online! Loved my experience! read more

This is the absolute worst location. There is no regard for the people waiting on the line that is always at least halfway from register to door. Awful. read more

The staff were great. I think the manager, Johanny, is new but things are much better run now that she's there. I have a 20 year old and this is her favorite store. read more

Zara - MoMA with Tadhg. - Women's Clothing Near Me - Wayne, New Jersey

Rudest salespeople in the entire mall. They all speak Spanish to each other and completely ignore customers or clearly talk about customers in Spanish in front of you. I hate this location because of their employees. I even complained to corporate via their website and not a word in response so if corporate doesn't care, I guess I can't blame the staff. Great product but less than zero for the staff. read more

Lovely stuff but this season everything seems to be a half a gene off :(

There were a lot of employees working yesterday on a Wednesday afternoon around 3 pm. Pretty much all appeared to keep themselves busy by folding clothes and tidying up while chatting with each other. My sister and I didn't get greeted or asked if we needed help, but when we were waiting for two empty dressing rooms, two of the four employees gathered around the dressing rooms acknowledged us and apologized for the wait and thanked us for our patience. I would say it took a good 5 - 10 minutes before we were able to try stuff on. I wanted to leave but was glad to have tried on items as I was in between sizes on a shirt and a skirt I liked. That said, they should have a better system at determining whether they have an item in the back without shouting to each other across the store. On the other hand, when I brought up the fact that the shirt I wanted had a mark, it was not indelible as apparent by the cashier's use of a new packet of Shout when I pointed it out. While they don't give a discount for these minor issues, the cashier did offer to and did make a note on the receipt and gave me a new packet of Shout when I asked for it. Awesome! Zara items are pretty pricey for their quality and I do agree that sale items have seen much better days. I like this store's stuff in particular because I feel the one I have been to in DC, for comparison, doesn't carry the same kind of stuff. In general, Zaras don't seem to carry much in terms of multiple sizes (for example, there isn't going to be 10 mediums, they might just have 1-3) but that's just part of their business model to offer fast fashion. read more

I love this store. Zara is the main reason I come to this mall. There is no other store like it there or around here. The clothing is unique and priced fair for the quality and style. the way the brand is sized I can shop in mens also for accessories and mainly sweats and tees. I will be honest the brand has made me a fan, so I don't look for great service I just want the clothes and my size. The store is small so even when its messy during a big sale or season change I still do not mind sifting through things. Great find- read more

I'm only giving one star because I can't give zero. Shop here at your own risk because god forbid you need to make a return, there's a chance the awful employees at this store will not be able to help you and will just tell you to call customer service.. it's a gamble. I have never even heard of such a thing in my life. I bought a pair of jeans at this location, wore them twice, and a giant hole ripped through them in a spot that normal wear and tear would not normally occur, making them unwearable. I took them back along with the original tags and receipt and I was told that the barcode inside the jeans didn't match the receipt; the jeans were coming up in the system as a sale item but the tags and receipt were for full price jeans. If the jeans were mistagged that is clearly not my fault- these are the only tags, the only receipt, and the only pair of jeans in my possession, so I don't know what else I'm supposed to do here. I paid full price for them and my receipt is the proof. No one was willing to help, including the store manager. You'd think in this situation management would take the time to call for the customer and resolve the issue on the spot, but instead I was only told that I need to call customer service to resolve this on my own. A simple return turned into a nightmare and I should not have to take time out of my busy schedule to call after I already made time to return to the store to fix this issue in the first place. I can't even imagine what the phone call will do, but clearly in the end I will need to return to the store again anyway to make the physical return. That's okay though, since I will also be returning the rest of the items I currently have that still have the tags attached. They just lost a customer.. Bye, Zara! read more

Zara - Great quality.. not! - Women's Clothing Near Me - Wayne, New Jersey

Clothes with horrible quality. I bought a dress and when I was about to wear it, I noticed how dirty it was. I also found a whole in the inside layer. The sad thing is that They sold me the dress in this poor condition and now they won't accept my return because their employees sold me the dress without the inside tag. I have to pay for their mistake. I contacted costumer service by phone and by e-mail and never got an answer. I'm never buying from them again and I will make sure my friends and family know about this bad service Zara provides. read more

Cute clothes. Definitely not for curvy women. Came on April 29th to return something and this location is closed. Looks temporary, as there was a sign saying they're hiring. Don't know when they'll reopen though. read more

Love love love Zara's!! Even though I heard about their discrimination and issues with racism against African Americans 0_o but ill hold my tongue on that in this forum. I kinda prefer this location in NJ. Even though Menlo is bigger its a little too big for me, but of course NYC is the way to go. This location sometimes can be a hit or a miss with service. One day you go and you get someone that is attentive and willing the next time they are "too busy" or just kackling with each other. I have the app so if I cant find something i do my homework online myself so that way I dont "disturb" the staff for help... I took off a star for the inconsistency with the service, and one b/c it can be unorganized at times read more

I shop at other Zara locations and I was shocked by what a mess this store was. The clothes on the tables were in a pile, nothing was folded. The fitting rooms had clothes everywhere and the handicap fitting room was packed with boxes. I had a stroller and could not fit in the small rooms they had. The employees were nice but it was not a good shopping experience at all. I walked out without buying anything and that never happens when I shop at Zara. read more

Worst customer services ever my husband got a shirt as a gift on a smaller size. We went the week after the purchase and they told us the is no returns. We were only looking for a bigger size she say no there is no mere and you can not get anything else. This should be called Still read more

First off, when I went into the changing room, none of the workers greeted me. While I was in the changing room, I heard the workers talking about the customers which I thought was rude. Then when I left the changing room, I am pretty sure they were talking about me. I was looking at the clothes after I left the changing room and in the corner of my eye, I saw the workers staring at me and then when I turned to look at them, one of them pointed to me and said out loud, "oh she is right there!" and started laughing. I went into the changing room again and no one greeted me again but this time, one of the workers gave me a mean and rude look. I did not feel welcomed and I felt that I was being judged the whole time. I can even describe the workers physically appearance of who was being rude to me. read more

Zara Willowbrook Mall Wayne NJ. The WORST customer service I ever experienced and on top of that they were very rude & unapologetic as I was returning something that was given to me in error by the associate. The floor manager was just as bad. The worst manners. I will not go to that store again read more

It is so disappointing how this store has so quickly become horrible! The people who work there are so rude and refuse to help with any questions. The quality of the clothing has also decreased greatly! read more

3 stores combined and one register (men's section)with only one person ringing up merchandise.. single line with at least 15+ customers waiting and other employees chit chatting on the floor! First time customer, bad experience. Note to Corporate, touch base with store management. Date of visit 12/28/17 around 4:45pm @Zara, Willowbrook Mall, Wayne NJ read more

As in my previous review of another Zara location, these bitches who work here really need to get over themselves. They're working in a retail chain. In a mall. They're not performing organ transplants (thank God) and most of them are dumb as bricks with rudeness to match. It's a shame I'm a sucker for Zara clothes (although most of their items look better on the rack than on my "normal" body type, what with actual boobs and curves and all) because otherwise, based on their staff, I'd NEVER step foot in the place. I was in this store for their semi-annual sale. Unfortunately, the item I was interested in was completed trashed, yet it still hung on the rack to be sold. I brought it to a staff member to ask if they had another one in the back, only to be met with a rolling set of eyes and something like "it's all out on the floor!. I then proceeded to the fitting room with some other items only to wait for what seemed like days for a room to be open. When one finally was, the chick handing out the number cards just left! To take a break! Just like that! So I enter an empty room because there was no one there to give me a fancy little number as some sort of proof that I don't steal (insert MY eye roll here) to which someone comes running from the floor asking me what I'm doing!! I tell her, well, I'm in a dressing room, so most likely, I'm trying on clothes. That's kinda how it works in a dressing room. I have to give it to the half-wit for recognizing sarcasm because she said, well you can't go in without a number! So I said, well, Miss Congeniality just left in the middle of 30 of us waiting to try on clothes! I had enough, handed her my pile of clothes and loudly advised they just lost a sale. I kinda felt like Julia Roberts in Pretty Woman, when they wouldn't help her in that fancy store: HUGE, HUGE! read more

By far THE WORST zara ever. Employees are always slow and unfriendly, there are not that many selections. Especially the register is the worst of the worst. There's always a long line and they open only one register. Even if they open two, they take so long, its ridiculous. I would rather go to nyc than to come back here again. read more

I ordered a suede double zip bag from Zara online on 2/17/18. I received my order on 2/20/18 and my excitement turned to disappointment immediately. I was sent a straw bag instead. I followed the instructions of packing up my order and dropping it off to a UPS store as to expedite my correct order on their behalf and still nothing. Disappointed new, but not any longer customer, only bc I have to give 1 star, really it would be a 0 star rating!! read more

Poor service. My 5-6 month old suit has a hole already and they don't care. They told me there's nothing they can do. Aren't suits supposed to last a long time? Considering I wear it 2-3 times a week at most. The store itself is okay but the they don't have enough cashiers so it gets jammed up pretty fast... read more