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    Zaxbys

    2.7 (41 reviews)
    Open 10:30 am - 9:00 pm

    Order Zaxbys Takeout or Delivery

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    "What's in this photo?" I don't know. You tell me. Not sweet tea.

    I just have a couple questions for Zaxby's. Do you cook the chicken? Are they frozen? Where does it come from? Because truly this is the worst chicken I have ever tasted in my entire life (which is a long time). I could of gotten better chicken at McDonald's for half the price. Not only was the chicken absolutely appalling but I got the wrong drink. I asked for a sweet tea and they gave me a drink with no flavor. I couldn't even guess what drink it was, it was so bad. All carbonation and no flavor. Do better Zaxbys and maybe I'll do you a solid and add a few stars but as for now.. you're only getting one (only because that's the lowest I can go).

    ONE SAUCE FOR ALL THIS FOOD!

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    Photo of Tom M.
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    14 years ago

    not overly impressed with chicken strips. their onion rings were very small and thin and not very good.

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    Review Highlights - Zaxbys

    I am a Vet, Love Zaxbys- I actually know the owner of all the Zaxby's in , Clarksville, a very Promilitary person.

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    Chipotle Mexican Grill

    Chipotle Mexican Grill

    1.0(7 reviews)
    0.3 mi

    The email I sent to Chipotle after my experience should explain the 1 star…read more I just had the absolute worst customer service experience of my life at your restaurant in Clarksville, TN. I ordered a SALAD and received a bowl without any lettuce in it! As if that alone wasn't frustrating enough, I found that it was nearly impossible to receive any customer service regarding the mistake. I tried calling the restaurant and found it's impossible to speak to an actual person. So I tried contacting support on the website and also found that I cannot actually chat to anyone or provide feedback because I ordered the food on DoorDash. I wasn't asking for a refund. I just wanted to provide feedback and have the problem fixed. At this point I decided to drive to the Chipotle location that made the order to see if I might be able to get some lettuce. At the location the manager on duty told me that he could not do anything with "that mess" because it was ordered on DoorDash. I also had pointed out to him that the item details printed on the lid stated specifically that lettuce was included in the salad. He told me that "he could read". Not once during the exchange was I apologized to for the mistake or offered any kind of solution. According to the manager the fact that I had ordered the food on DoorDash meant that I was completely out of luck and would not be getting the lettuce for my salad, or any kind of apology. It shouldn't be necessary but I'd like to point out that DoorDash doesn't make the food. Chipotle does. It was not the mistake of the delivery service, it was the mistake of the restaurant and accordingly I will continue to use DoorDash, who does have great customer service but I can guarantee I will not be eating at or ordering from Chipotle again. I have noticed that the quality of the meat has been declining and overall Chipotle is just not near as good as it used to be, but I wanted to give it another chance. Unfortunately I was highly disappointed this time, not by the quality of the food but by the lack of customer service and complete disregard of my customer experience simply due to how the food was ordered. If Chipotle doesn't want to treat DoorDash customers the same as they treat customer's who eat in the restaurant then it seems to me that maybe they should not contract with DoorDash at all. I am very disappointed with Chipotle and will no longer be a customer. I wanted to share my experience though because it should matter to the bottom line and the people in charge that customers who use DoorDash ARE STILL Chipotle CUSTOMERS. And if the experience they have is this awful then they will be losing customers as quickly as they are losing quality. Sincerely a dissatisfied former customer.

    Yikes. This has got to be the worst Chipotle I have ever been to. The first time we went when they…read morefirst opened was decent, but still it took about forty minutes - we figured it was because they were brand new. They've been open a few months now and yeesh, it's only gotten worse. The food is never fresh. Chips are stale and nearly rancid from old grease. The portion sizes are laughable. They have gotten our order wrong every time when we order for pick up, don't put all the kids items in their meal like the rice or the beans, we've never gotten the chips that come with their meals, and service is less than ideal. It's such a shame because we love Chipotle but this one is a huge miss.

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    Chipotle Mexican Grill
    Chipotle Mexican Grill
    Chipotle Mexican Grill

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    Zaxbys - hotdogs - Updated September 2026

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