Ordered curbside, they didn't do it. Ordered L strawberry lemonade, gave me regular lemonade in a medium cup. Idk, I think the food quality is better than canes BUT the service isnt comparable.. read more

Zaxbys - Using chick fil a sauce, idk what zaxbys sauce tastes like - Chicken Wings Near Me - Durham, North Carolina

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Had a great experience at Zaxby's! The food was fresh, hot, and tasted amazing, and the service was even better. Kaiden was especially helpful and made sure everything was taken care of. Definitely one of the better experiences I've had here. Honestly, Kaiden deserves a little raise for the work he's putting in. Nothing crazy... just enough to show the man some appreciation Great food, great service, and I'll definitely be coming back! read more

We DoorDash Zaxbys because we got recommended to try it while we're in NC. We ordered the Boneless Wings Zax Packz, fried pickles, a gallon of sweet tea, and a large peach sweet tea (we accidentally got unsweetened instead but we're still pleasantly surprised). We ordered our wings in lemon pepper, hot honey mustard, and sweet & spicy and lemon pepper was everyone's favorite flavor! The box was more than plenty for 5 people. I would probably skip out on the fried pickles next time since we thought they were okay. We brought the gallon of iced tea back with us to NY but it's very refreshing. Everything reheated perfectly in the airfryer. Would definitely visit Zaxby in person to explore more of the menu. read more

Zaxbys - Boneless Wings Zax Packz and Large Unsweetened Iced Tea - Chicken Wings Near Me - Durham, North Carolina

Incredibly slow. What's the point of putting in a mobile order 10 minutes early if it's not ready around the time I get there? Save your cash. Coming here cost me my entire lunch break waiting. read more

Going through the reviews I realized I should have stayed away from this location. I work in a dentist office that's a distance away not by too much though, I placed an online order for pick up via drive through to be prepared at 12:00pm, I arrived at 12:07, I let them know I placed an order gave them my name and everything they told me to pull up to the next window I do as they said, they then tell me an order that has nothing to do with mine at all which I kindly let them know I had an online order. They told me to pull into the parking lot, where they proceeded to come out every 5 minutes asking me what I ordered. 40 minutes later I was told my order was given to someone else while the girl next to the lady that told me was trying not to laugh. I've never left a review on anything because I know things like this can sometimes happen but it took them 40 minutes to tell me my order was given to someone else? And then tried making me wait another 10-20 minutes to have it redone? By the time I was going to get food my lunch break is over. I kindly told them to just not worry about it and that I need to get back to work, I wish I could leave a 0 star rating, clearly this location has poor management lack of communication and low standards. At least I was able to make a friend to the car next to me that was also waiting over 30 minutes and kept being asked if this was her order. I also ended up calling corporate for a refund and in hope they will bring life back into this establishment read more

This restaurant is only getting one star from me because of the manager today. TOTALLY unfriendly. I did not appreciate the condescending look given to me and acting as though I didn't exist. One of the workers took her time out as she was cleaning the restaurant to make sure I had a good meal. That's what has been keeping me coming back to give business to this location. This manager today stood there looking at us both with such an unfriendly look that it made me uncomfortable. I usually come here from my Amazon block to eat between blocks. I will probably rethink that until management appreciates the customers as much as the regular workers do. There was absolutely no one else in the restaurant and no one waiting to have their order taken. The employee was doing (in my opinion) what they should do. Let customers know they appreciate them coming in and to have a nice day. read more

I was the Assistant Manager for this location. I filed a complaint with HR about all of the health violations at this store and was let go a day later for "poor performance." In my short time here, I've seen so many things that make me never want to eat here unless I make the food myself. To the public, I must admit, we failed you all. I say WE because I did nothing to stop the violations as they happened. I've seen food dropped and still given to customers, and I've seen undercooked food being served. It's sickening. I had to say something, and I did. I do feel guilty and will be working with the health department to make sure this is fixed. read more

They filled my large soda cup TO THE TOP with ice so my beverage was literally 3 sips. I ordered with a friend and they got a full cup of their beverage with a normal amount of ice. I didn't order a cup of ice with a side of soda! This just shows willful disregard for the customer experience and it really pmo!!!!!!!!! read more

Zaxbys - Some of the ice has melted but it was quite literally to the top of the cup. - Chicken Wings Near Me - Durham, North Carolina

There really isn't much for me to say about this Zaxby's, except the fact that this will likely be my go-to Zaxby's, based on my current location. This restaurant is easy to locate, and is inviting. The interior has been kept up to date and is more modern than most other Zaxby's that I have been to. The food here is exactly how you would want your Zaxby's order to be. Whenever I order their Big Zax Snak, it is perfect. The chicken tenders are juicy and piping hot, the french fries are seasoned heavily and crisp. They really do a great job at this location. Everything comes out extremely quick too. When I got my lunch yesterday, I ordered at the counter and it was ready after just 3 minutes. The staff are incredible as well. I had a problem with one of my coupons and they were able to help solve my problem immediately. I won't be shocked if I pop in again within the next week or two, I have definitely been impressed! read more

I sat in the drive through for 20 minutes waiting for someone on the speaker, but no one was available. I then went into the building and ordered, but it took about another 30 minutes for my order, even though I was the only person waiting on their order. Ultimately, my order was correct and the lady at the register was very kind, but the food took forever... at what point does "fast food" become "slow food"? read more

Before I say this, I love Zaxbys, and will return to other locations, but never this one. I ordered a meal with a birthday cake shake. 20 minutes after I order, I receive the "shake." Really, it's a cup of caramel with some whipped cream on top. I nearly choked, and started gagging. After 50 minutes of waiting for a simple meal, I asked the cashier nicely if there was a mistake or they forgot my order. She responded saying with lots of attitude they were out of fries. Someone who ordered 20 minutes after me got 3 meals, all with fries. I questioned this, and she walked away. It was not busy. A worker came in acting crazy, eyes bloodshot red, screaming while working. Do not come here, unless you want to be ripped off of time and money. Go to other Zaxbys. They are great. Just not this one. Oh, and the ambiance sucked too. read more

Zaxbys - Chicken Wings Near Me - Durham, North Carolina

Extremely poor service. Received cold food on multiple occasions, 45+ minute wait times, and to top it off.. roaches in the kitchen. Despicable truly. read more

After growing up eating Raising Cane's chicken fingers, this is the driest chicken I've ever had. I'm not mad, just disappointed.

The WORST FAST FOOD RESTAURANT IN DURHAM. They have the slowest workers who literally don't care about speedy service or quality service. It's been like this for years read more

Why yes, I see why this location has a two star rating. Unbelievable! I just waited in a drive-through for 22 minutes. I waited so long in the drive-through that I literally had time to read every sign on the window, learn all about the menu because I was the only person at the window staring into the window for 22 minutes. I'm not sure what happened but after 20 minutes of waiting at the window, mind you I am the only car in the window, I start blowing my horn and one of the people came, I caught this guy earlier, sitting in the window on his cell phone, it was unbelievable that I waited this long at a drive-through. Once the guy came to the window, I asked him what the problem was and why was he had been 20 minutes. His exact words was my bad Bruh. He said that his cooks were really slow. He walked off and four minutes later comes back with cold food. I'm normally the guy that will speak with the manager if I have an issue, but it's so late at night and it's past my bedtime so this review will have to do. I hate giving out stars, but these guys truly deserve it and I see why they are a two star establishment at this point. read more

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To whom it may concern, According to Google, the Zaxby's location was scheduled to close at 10:30 PM tonight. My family and I arrived at approximately 10:16 PM after completing an exhausting 8-hour drive from Philadelphia, PA to Durham. When we pulled up to the drive-thru, we politely said hello and waited for a response. After about two minutes, a young woman finally responded and informed us that they were no longer taking drive-thru orders. I found this odd, considering it was well before the listed closing time. Still hoping to place our order, I parked and walked up to the restaurant--only to find the doors locked and the staff unwilling to acknowledge us. I was shocked and extremely frustrated. My wife, our three daughters, and I were all looking forward to trying Zaxby's for the first time, and this experience left a very negative impression. This situation is a clear example of why customer service matters. Frankly, after this encounter, I'm not sure I'll ever give Zaxby's another try. Whoever was working the night shift on 4/8/2025 at this location should be held accountable for their lack of professionalism and disregard for customers. Ultimately, we took our business to Wendy's across the street. Sincerely, A would-be customer read more

One of the better Zaxby's in the area. The employees are kind and attentive. The food could be better. My chicken and fries came out a bit cold, especially for receiving meal on the spot. I wanted sweet tea but unfortunately it was not available where the drinks are along with the back. read more

Our first time and last time at this location. They charged me $3 for a cup of ice!?! We didn't notice until later when we kept thinking, why is the order so expensive for just some cookies and toast?!? The toast was gross and the cookies were less than desirable - we ordered chocolate chip and the double chocolate chip. We only got chocolate chip. We should have known there would be issues, this location is open at what seems like random times and when ordering it seemed like they didn't understand what we were asking for. If you go here, be mindful of what you order and check it before leaving. read more

I ordered the tacos and they were missing the sauce. Needless to say I was disappointed as I had to eat dry tortilla.

This location is consistently trash. Either they don't care or can't read because I'm always getting the wrong food. Today my drink and extra sauces are missing. If you're gonna charge for me extra make sure you give them to me. Cold, hard sauceless boneless wings and butter melted on bread. This location is garbage. Had to leave a 1 star...it's really a 0 read more

Zaxbys - Supposed to be Texas TOAST...nothing toasted about it - Chicken Wings Near Me - Durham, North Carolina

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Quite possibly the worst Zaxby's within the Triangle. The dining area is shutdown due to Covid-19 (quite understandable), which also means that you can't pick up any orders that you can make online. With the drive-thru being the only option, you have double the wait time than usual (today's wait time was 40 minutes). I ordered a 5 finger chicken plate with sides of cole slaw and fries, and the lady at the drive-thru window tells me that they are out of cole slaw. I reluctantly accept a double side of fries, only to discover that the manager was shutting the store down completely at 5:55 PM on 3/18/21 for an unknown reason. He places a few orange cones in front of the drive-thru with signage that says "Sorry, we are closing." Presumably, the reason for the shutdown was due to this Zaxby location running out of food, since there wasn't a cloud in the sky and no threat of a severe storm. Such garbage. Zaxby's of Durham, you really need to do better than this! read more

I have to admit, the commercials on TV sucked me in to try the Spicy Honey BBQ boneless wings meal, plus it's just $5.99. The sauce looked and sounded good so my spouse and I headed over. First of all, the cashier was super friendly and patient with us. I've only been to Zaxby's a handful of times and their menu seems to be in a smaller print than I can see easily, so it takes me a while (or have my eyes gotten that bad?!). They have several $5.99 specials right now to choose from. I got the spicy honey BBQ boneless wings that come with fries, Texas toast, celery and ranch dressing And a drink. Now that's a deal! My spouse got the same deal only with chicken tenders. I think they also had a sandwich option and maybe another of some sort for the same price. Again - deal! The sauce on the boneless wings had a little too much kick for me and the chicken itself was a bit over fried. My spouse liked her tenders enough to say she'd get them again and she's not that into the tenders. She choose teriyaki sauce, which she didn't care for, but I did. Next time! The dining area is a pretty good size and seems to be well taken care of, clean, tidy. The one thing I notice with any of their locations, no matter what time of year I visit, it's freezing cold in there! What's up with that?! I'm sure it's darn hot in the kitchen and cooler is comfortable for them, but for the customer - NOT! Maybe next time I'll take the food to go. read more

Zaxbys - Zensation Zalad w/egg roll. - Chicken Wings Near Me - Durham, North Carolina

They put a chicken WING, not finger, on my sandwich. Wings have bones. I bit into a bone! Smaller things compared to them trying to crack my teeth by purposely putting bones in my sandwich - Took 15 extra minutes than what the app listed for the food to be done after I went in to get it. They didn't include the sauce I ordered. I will be contacting the news about them putting bones into my sandwich read more

I went to Zaxby's this pass weekend to satisfy my brother's craving for chicken and to my surprise he chose Zaxby's + I was grateful that he did because I had a coupon. When I arrived in the restaurant my immediate thought was WOW! This is nice. The store was extremely clean and things were in place. There was nothing on the floors just an overall clean Restaurants. The bathroom were just as clean. When I approached the counter the cashier was really nice + sweet and she seemed really happy to help me. I gave her my coupon and she didn't know how to put it in so they had to call a manager. He didn't seem to thrilled about my coupon and he kind of had an attitude which is why I took away one star. But the actual staff was amazing. Our food came out extremely fresh. I ended up ordering the wings + things and the chicken finger plate and I would have paid about $21 dollars but with my coupon it came down to $14 which was pretty good. We ended up dining in and there were plenty of places to sit. The parking lot is great as well. There was some trash out there that someone just put on the ground from their car but other than that everything was fantastic. Overall this is by far the best Zaxby's I have been too. And I would definitely go back read more

Zaxbys - Chicken Wings Near Me - Durham, North Carolina

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I went here to try the Signature Chicken sandwich. I've had the chicken sandwich from all the other places and I gotta say it is pretty good! It is almost on par with Chickfila, and way better than McDonald's, burger King or Wendys. I haven't had the Popeyes ones to compare. My only complaint is it is WAY overpriced. For the sandwich alone (no drink or fries), it was over $5. read more

Zaxbys - Signature Chicken Sandwich with Spicy Zax Sauce - Chicken Wings Near Me - Durham, North Carolina

Do not recommend this location. Waiting 40 minutes for my food. And everyone that ordered before and after me received their food in a timely manner. When I addressed the front desk about my order I was continuously told that it is "coming right up". The last interaction about my food was me telling them I wanted a refund. Come to find out the food was made, and sat in a box and never got bagged. When refund was issued the "manager" asked if we received our drinks and took a price off the refund due to the fact we received drinks. That's the LEAST you could offer, what're we supposed to do? Be thirsty AND hungry? Ridiculous. They need better management, better workers, and overall a more organized system when it comes to food being made and executed properly or this wouldn't have happened. read more

This location is in DIRE need of some 'Chick Fil A' training sessions or something b/c this location is one that I dread going to the most but this is the only location closest to me. The next location is 6.4 mile away. I decided to go to this location for a quick bite. IDK if the staff member was just loud or the intercom was just defective. After the greeting, I placed my order. After I was given my total I pulled up to the window. The staff member comes to the window and immediately gives me my total again..no hello, hey, gracias NOTHING! She proceeds to give me my card back and then hands it back with my drink and straw where it could've been possibly dropped and I had to grab it with two hands. That's not even the issue-- it was the disregard and attitude I felt as when I got my food, I said thank you, and nothing was said back-- just close the little window and went it her marry way. Now the food is just mediocre -- almost burnt + cold bread AND fries.. with a small plastic side dressing cup that didn't compliment the ratio at all with a shit ton of fries I was given. The overall rating of this location is 2 STARS and seems like the manager and/or team at this location seem to be okay with it which is not a good thing. People want to have a decent/good experience as they go out their way to drive to a location for food and end up just getting an attitude from someone and cold food. Definitely not saying people have to SUPER chipper where it feels fake just a genuine interaction to make ppl feel like they want to return.. For me, I don't think I'll be returning to this location--i'll keep my lil money. read more

Terrible service, dirty environment. We didn't get what we ordered. They forgot to put second order, we had to go back. They gave the second order but it was wrong. Food was greasy and not good. read more

Do yourself a favor and never go to this Zaxby's. I gave them two chances and they messed up both times. The first time I visited my order was cold and incorrect. I contacted the manager and she told me she would refund me for my food and never did. I decided to give them a second chance and it was HAIR in my food just as I was about to take a bite. My hair isn't this color so it's no way it was mine. I was absolutely disgusted. I would never go back to this Zaxby's location ever again. read more

Zaxbys - Cobb salad - Chicken Wings Near Me - Durham, North Carolina

First and last time coming to this location. Although staff seemed nice. It took 20 min to receive a grilled Cobb salad.

Literally always gets the order wrong. Staff have to be reminded of each item or they will always forget something. Check your sauces; they are never right. Do not waste your time. read more

Worst drive thru I've ever been to in my life. Rude and incompetent staff. On not one, two, but THREE occasions they've been out of items (sauce, ice, drinks). The worst tasting Zaxby's as well. Tenders are cooked to a crisp and worthless. I will never return again. read more

The food was good per my son. The customer service was lousy. I just signed up for Zaxby's did a mobile order. I got an email advising me to check in and place my parking number. I then got a response stating that they will bring my food out to me. They never brought the food out. When I asked if they do curbside one employee said no the other employee said I was supposed to call in. When I told him I received an email he looks at me like I am stupid no one apologizes or ask about the email. Very rude and disrespectful. read more

Food was pretty good but their online app is terrible. It kept crashing over and over and wasted 30 min of my time, I finally got it to work but needless to say I won't go through that again. They do have really good salads which kinda makes up for the hassle. read more

7/21/18: Our food was fresh, but the kiddie finger meals barely had any fries in them & the strips were as dry as a bone. They usually fill the boxes up with fries, but not recently. Stop being stingy now Zaxby's & do not overcook the chicken. read more

Zaxby's is currently only open for drive thru or call ahead ordering. The dining room is closed. But, certainly still good food. read more

Zaxbys - Chicken Wings Near Me - Durham, North Carolina

First time tried zaxby's and big disappointment. Bought tradational wings meal witg tongue torch. Paid $8.50 with tax and i got 5 tiny wings and ultra small(9-10) piece of fries and drink. After i finished i still feel hungry as hell . Also their hot sauce not taste anything like buffalo sauce and they advertise their wings as buffalo wings. Totally misleading. The hot sauce they use does not taste good. I will never waste my money again read more

Worst experience ever. Got in the drive thru line at 9:30pm and they did nothing but moved the drive thru line EXTREMELY slow. I finally makes it up there at 9:57pm just to be told to hold for one sec... That one sec turned into 5 mins of waiting for them to tell me they are closed and couldn't take my order..... I am extremely disappointed in the service that Zaxbys served me tonight & I do not recommend anybody to go there because they do not care about the customer nor the patience I displayed tonight. read more

Drove all the way here to find out they stop allowing customers order 25 minutes before they close. Ridiculous. Change your hours of operation to reflect practices please. read more

Dining room has reopened! Was craving their delicious Texas Toast today at around 11am. Was through, not a single person in line, I was in and out with tasty chicken, hot fries and buttery Texas Toast in less than 2 minutes. Amazing. If you haven't been to the location before, the entrance is actual from the adjacent plaza's parking lot, not the street, so be careful not to pass the entrance! read more