Absolute the best! I go there every year to replace the platinum back of my earing that tends to fall off once a year. They are reliable and very kind. read more

I came in the other day to get an estimate on cleaning some silver jewelry. One of the guys behind the counter asked some questions about the pieces, I showed him, and he took all the pieces over to a station off to the side. In under five minutes, I had all the pieces back looking brand-spanking new! Not a bad job for what I was thinking as just going to be a quick Q&A session! The price was perfect, customer service is wonderful, and I love going into this local shop for any jewelry needs. read more

They do excellent work, very accommodating. Charles, owner, and his EE's are always exceptionally nice/friendly.

Charles provides a wonderful shopping experience. I purchased my wife's engagement and our wedding bands at Zee Continental and my wife years later loves her ring. Recently I purchased diamond earrings and again a hit with my wife. Charles is knowledgeable and immediately can make great suggestions within your range. I've returned for service and he is always very gratuitous. Give them a visit you won't regret it! read more

Zee Continental - Wife's platinum diamond engagement ring - Jewelry Near Me - San Francisco, California

Artisans! I brought in my late father's watch to revamp for my son's 16th birthday. Charles knew the watch, value and how to fix it. William made suggestions on engraving, new leather band, etc. I was totally in their care and expertise. Loved my experience read more

It's so important to support our local independent merchants. This jewelry store is my go to place for new watch bands, battery replacement, ring resizing and bracelet repair. Such nice guys and such efficient careful work. So happy I found them. read more

Responsible, great quality repairs, excellent pricing. I have had many 'projects' handled here. Never had a complaint. Nice people to deal with too. read more

I took my watch in to have a battery installed. The man (not the elderly man) who tried to install the battery caused the hands to disengage. The watch was in excellent condition when I brought it in. They ruined it! The elderly man said he'd send it off.....somewhere....to be fixed. I was absolutely too uncomfortable to be taken in again. Many in the neighborhood are also uncomfortable with Zee Continental. I will not return. CONTRARY TO THE OWNER'S RESPONSE, THE WATCH WAS NOT IN THE SAME CONDITION WHEN I PICKED IT UP AS IT WAS WHEN I BROUGHT IT IN. THE HANDS HAD BEEN DISENGAGED!!! THIS IS NOT THE SAME CONDITION!!! IT WAS A NEW WATCH.....NO WEAR TO CAUSE "THE HANDS TO FALL OFF"..... read more

Charles responded quickly to my request for a quote on ring reshaping. I went in the following day and he provided me with excellent customer service. He was able to help me right away and saved my son's ring. thank you again Charles! read more

This is a great store and customer service. They assisted me years ago with different issues. I went in a month ago to get some silver pieces cleaned. I asked about a nice pair of silver turquoise earrings with posts to remove and replace with a loop so I can wear differently. I could not wear for years. The service was excellent and owner of the business was nice along with his assistant. I recommended the business to some friends and happy a neighbor went it. Thank you Charles! read more

What a wonderful experience. I had a ring resized, polished, re-plated in gold, and the stone re-set. I was given great ideas, great advice, great prices, and great service. A fabulous little establishment. read more

Super kind and personable shop. They replaced my dead battery in my watch for 10 bucks which is the deal as I need special tools for it. Subsequently some of the numbers on the clock face fell off and I took the watch back and they fixed it all for free!! read more

Great selection of jewelry for men and women. One of the best vintage watch collections in San Francisco. Staff is professional and knowledgeable. Have purchased three watches over the past two years and am very pleased. Great job and thank you. read more

Zee has repaired some of my older jewelry and I highly recommend them to you. The prices are reasonable, Charles is quick to know how long a repair will take and completes the work timely. Zee will perform quality work and does a safe and honest business. Betsy 12/19/2024 read more

Last month I brought my Gold chain it had a problem with the locking mechanism and they straight fixed it in no time, no charge. The people who work and operate this store are rare, we are missing establishments in San Francisco like this, they are personable and they understand the value of customer service. I brought the same chain a week ago and they only took a week for them to repair it and I should be paying them for what they charged me. I love this place and not to mention they have a lot of nice jewelry here definitely worth checking out. read more

Zee Continental - Good as new. Thank to the staff at Zee Continental - Jewelry Near Me - San Francisco, California

Everything went well. I've been going there for years and the staff is most pleasant and watch repair always finished as promised.

This store is terrific in every way: competent, honest, reasonable, and quick with their repairs. I had years' worth of necklaces and bracelets that needed to be restrung or repaired, silver jewelry that needed polishing, pieces that needed to be redesigned -- Charles and his crew did it all. LOVE these guys! read more

Great experience. Personable service, knowledgeable staff, amazing work. I took in a 1960s vintage Chanel pair of earrings that came out looking perfect. So much so I could not tell which earring had been repaired ! Competitive price too and fast turnaround. I'm a huge critic of customer service and these guys were stellar. Am looking forward to dropping in with my next repair. read more

I have been to this place a few times. Every single time the Boss is mean and impatient. His energy is terrible and you can feel it as soon as you see him. The only reason this review is not 1 star is because his employee is great! The employee is very nice and friendly. He is a real people person. I don't recommend going to this place overall. read more

I've been going to Zee Continental off and on over the past couple of decades, dating back to when they were across the street. However, other than a recent impulse visit during which I bought a pair of lovely Peruvian silver earrings, it had been quite a few years since I'd been in. Then...I broke one of my favorite earrings. Not the ones I had purchased there...these are Clara Beau danglies with smoky-gray Swarovski crystals set in rustic metal. The earring broke in a very delicate spot so I wasn't sure how it could be fixed without looking messy or obvious. But I'm so enamored of these earrings that it was worth it to me to take the chance. I brought them in to Zee and they told me I'd need a laser soldering at $31. I put both earbobs in their capable hands and left, worried but hoping for the best. Well, I needn't have worried. Look at the pic I uploaded. One of these earrings broke where the little loop meets the rhinestone. Can you even tell which one it was? I can't! Bonus 1: The earring was ready within days...must sooner than their 2-week estimate. Bonus 2: When I asked whether I should have the other one reinforced, rather than jump at the chance to take my money they told me to just wait it out and see if it's even necessary. Bonus 3: When I asked them about getting a couple of pairs of silver earrings dipped into their cleaning solution then polished, they told me to just bring them in and it would be free of charge. I hope to not break any more jewelry, but if I do I know where to go! read more

Zee Continental - Laser soldering...can't even tell where it was broken! - Jewelry Near Me - San Francisco, California

I've been a Zee Continental customer for several years. I've trusted this jeweler to work on my most treasured pieces of jewelry, and I've never been disappointed. They've fixed the clasps on my gold and silver chains, and recently restored the gold plating on some valuable diamond and moissanite rings. I've attached a photo of the 14k gold plating Zee Continental performed on a large men's ring. The gold color appears completely accurate, with superb luster and shine (everyone assumes it's solid 14k gold). Zee Continental also offers some other unique gold plating options, like antique 18k gold, and rare 18k green gold. It also feels good, supporting a longtime local San Francisco small business. I've found their prices to be fair, and their work to be flawless. I will continue bringing my heirloom jewelry to Zee Continental, and I would highly recommend this local business to my friends and neighbors. read more

Zee Continental - 14k Gold Plating Restoration (over Sterling Silver) - Jewelry Near Me - San Francisco, California

My boyfriend bought me a pair of earrings from this store for Christmas and after one use three of the tiny stones fell out. I took them back into the shop to get repaired. The gentleman at the counter was nice and said he would repair them for no charge. When I got the earrings back the stones were replaced with brown stones that didn't match the others in the hoops at all and was just as noticeably off as when the stones were missing. When I mentioned this to the gentleman upon picking them up he skirted around my comment and hurried to place them in an envelope like nothing was wrong. He didn't seem to care one bit that the work done was off and not done correctly. I would have gladly paid to have these repaired correctly. This place is low quality and not trustworthy. I would not recommend this stoe to anyone for purchases and definitely not repairs. Update on company's post - The person who responded to my post from Zee Continental completely lied in his post. I left the shop upset and unsatisfied. This business is unprofessional and their work is unsatisfactory. You can see from the photo the jewels are NOT the same. I wore these earring one time before the jewels popped out. For earnings that were about $300 the quality is poor. I was not charged for the poor quality repair because i was upset. I DO NOT recommend this business. read more

Zee Continental - Jewelry Near Me - San Francisco, California

Ring Re-sizing Gone Wrong My husband got his wedding ring resized here - he dropped off a 22K gold ring, and when I went to pick it up, it clearly seemed wrong in weight and appearance. I commented that the ring didn't seem right, and was quickly told I was wrong. Upon further inspection at home, the ring was marked 14K. It took going back into the shop, initially being told we were wrong, and then finally being taken seriously to find out that we had been given the wrong ring. To top it off, once we got (hopefully) his 22K ring back, it is lopsided in one place and looks poorly done. At best, this seems like a very careless and concerning mistake. At worst, the shop hoping that we wouldn't notice the difference between 22K and 14K gold. As a woman, I also did not appreciate the attitude of the men working in the shop - being called 'darling' and having my concerns disregarded until I came back with my husband felt patronizing. read more

I always like to support a local business! I've always had good experiences at Zee Continental. I had a couple of loose garnet stones that they made into some very nice stud earrings for me. They were happy to talk through options and make sure they came out as i wanted them. I've also had miscellaneous repairs done here (ring resizing, watch battery replacement etc.), and they have always done the job well and at a reasonable price. I have also popped in for their opinions on things, and they're always happy to oblige, even if i don't make an order or purchase at that time. Are the guys who work here a little quirky? Absolutely. But that's the charm of San Francisco. :) If you live in the area give these guys a shot! read more

So my 89 year old mother, who lives in the neighborhood and believes in supporting local businesses, takes her battery operated wall clock in to be repaired, to get a new mechanism installed so the hands don't flop around anymore. She calls me up after returning home from Zee Continental, to tell me the following: She picks up the clock after it's been "repaired", and it seems the same to her, clock hands flopping about. Mom went back with the clock to ask why it wasn't working, and she inquired if perhaps the clock wasn't repaired as stated. The (large, heavy) owner (?) of the store asked, how much did you pay for repairs, and she said, forty-something with taxes. He pulls $45 out of a drawer and - according to Mom - practically throws the money at her and yells at her not to come back. This woman is smart, articulate, and with a phenomenal memory. If she says this incident happened this way, anyone who knows her would believe her. This is not BS coming from her. SHAME on the owner/employee who so rudely treated an elder citizen who was trying to shop local. This is a pretty cut and dried story, there's no embellishing here, just facts. Mean old nasty man yelling at an elder lady. Really?... read more

Hello I got my watch battery put in quickly and in a friendly way thank you very much I'll be back next year so long.

Amazingly friendly watch service at a very fair price. Always willing to make things as good as new.

I've never been put in a situation where I've had to write a one-star review before, and it kills me to have to do it. Under no circumstances should anyone have to be treated with such disrespect. The store owner comes across as dry and sarcastic which never bothered me until I pushed back on a situation that was not only unsatisfactory, but completely dishonest. Sadly, I was met with rage and unprofessionalism. I asked him to polish an antique gold necklace that had a matte finish for me. He warned me that the process could break the chain, and I agreed. The chain broke (not the issue). He said he gave it to his goldsmith to repair it. I called to check on the necklace. He said it was ready. I show up, and the necklace was still broken....and missing a piece of the chain. It was clear he hadn't inspected the jewelry before I arrived. He quickly put it back in the envelope and said he would fix it "find the missing piece of the chain." He told me not to worry, and I trusted him. A few more days pass and he says it's ready. I show up and was so horrified I had to fight back tears. The chain had been replaced with something completely different chain and the whole necklace was dipped in a hideously bright gold finish. Again, it was clear he hadn't inspected the jewelry before I arrived. I immediately told him this wasn't my original chain. He questioned me with sarcasm and then said OK I'll ask the goldsmith what happened. His first response was that the goldsmith was an "old man." Not an excuse. It was clear to me he wanted to quiet the situation as he had other clients in the shop at the time. He promised to go to the goldsmith's shop personally that night to look for it. I call back the next morning, to ask what happened. He replied "nothing happened, he lost the chain." I was stunned. Now the entire chain was gone?? He then said "haven't you ever lost jewelry? Jewelers loose stuff all the time...and they replace stuff without people even knowing." For the record, several members of my family are jewelers and do not work with this loose understanding of possession. He kept saying he would either find it or replace it with something exact. I didn't want a replacement, I wanted my antique gold necklace back. I told him how frustrated I was, that it had been 2 weeks for a simple ask and that's when he lost his temper. I asked him why hadn't he inspected the retuned jewelry the 2 times times he got it back. He snapped back saying "you know why? Because I'm half-blind!" (???) He said this as though my questions about my jewelry were personally insulting him. He repeatedly interrupted me, raised his voice, cursed at me (GD), and hung up the phone. I called back 3 times....and as you can imagine, he didn't pick up. Hours later his colleague who was incredibly kind called saying that my necklace, in it's "original form" was ready. Somehow the lost jewelry was now found? I just picked it up, and upon inspection, and in an effort to not engage with this dishonest business again, we've discovered that my original chain was in fact replaced with one that is very similar, but it is indeed lighter in weight and not the original finish (matte) as promised and discussed over the phone. I can expect the owner to troll this comment with his defense, but I honestly couldn't care less. We have a record of the entire exchange of phone calls and there are more than a dozen other folks here on Yelp who could say the same thing about this owner. read more

The ONLY Jeweler worth going to in San Francisco. Always Polite, Never had any Issues. Had repairs done, had Jewelry made, you name it, Its been done with a whiplash Smile, to my satisfaction and often beyond. Leave your attitude out of the store, and you'll be Happy. read more

$8 for a new battery and $20 for a new band for my watch today made me a happy camper......especially since my boss was just charged $15 for a new watch battery at a place on Union Street! I was taken care of quickly and courteously, my only complaint was I wasn't given a receipt....didn't realize it 'til I was too far away to want to turn back. read more

So happy to have my jewelry repair shop! Even if they can't fix it, they'll get it done somehow :) Love the people who work here and the puppy!!!!!! read more

I went to Zee's because my girl wears only silver and I had a hard time finding fine jewelry in silver. Most places have only costume or fashion jewelry in silver. I had a specific type of bracelet in mind, pretty hard to find, and Zee had exactly what I was looking for. The piece was perfect, the owner was very helpful, and even offered to change the clasp for free if she preferred a different type. I definitely will be buying there again! read more

Do not take anything here for repairs. A few years ago I took in a designer ring I'd purchased that needed to be soldered. Not only was the craftsmanship poor, whatever they used while handling my ring tarnished it. Maybe it wasn't the most expensive ring to begin with, but as an expert in jewelry repairs (and charging me $20) you should be careful and at least acknowledge what you did! I went back recently to have two necklaces fixed that also needed to be soldered. They quoted me $15 EACH necklace and a week to fix, which seems ridiculous given the simple procedure. I didn't feel like finding somewhere else so I agreed and asked if they'd polish the necklaces as well, which he said yes to. When I got my necklaces back, they were not polished at all. In fact, one appeared to be tarnished, and both are sterling silver pieces. For $15 each, the quality of work and care is sub-par. Hopefully I can find another place in the neighborhood. read more

I go to Zee Continental for all my jewelry needs. Not only is the staff delightful, the craftsmanship of their repairs and cost is the best in the city. I have used Zee for watch battery replacement, ring sizing, and designing a custom ring for myself. trustworthy, professional and caring service. read more

This place has a nice selection of estate and vintage jewelry at good prices. I love that sort of thing so this is a good spot to check from time to time. The owners are friendly, but can be abrasive depending on the day. For repair work, they are fine for fixing a clasp, replacing watch batteries and simple repairs. Do not, I repeat, DO NOT take rings to them for resizing. The work on that is sloppy and unprofessional. Fortunately, I took my "good stuff" elsewhere. read more

I love this place ... way too much. I have found some little thing I just had to have every time I go in. It's dangerous. I really like that there is a huge range in price and style. I have also had them add different stones to earrings I bought from them ... and I have had them make repairs to other pieces. The work has always been done on the time and reasonably priced. If you're there, make sure you say "hi" to their vicious guard dog, "Summer." You'll understand when you meet her ... read more

I first went there around 6 months ago to buy a charm for my girlfriend. The guy I talked to was pretty nice even though he was trying to sell me more things than I was asking for. He apparently has been pretty convincing because I told him I'd like to purchase 2 more of their charms the following month for christmas. They didn't have it in stock so they wrote down my order on a piece of paper and told me to call them whenever to confirm so they can pass the order. Few weeks later, I give them a call back to get those 2 new charms. A woman that I saw the previous time picks up the phone and refuses to do the ordering unless I come to the shop. Even after explaining her the situation, she just keeps saying no in a very mean way. They're open from 1030 to 6 during week days, which is not compatible with my work week, so she "offers" me to come on saturday (few days before christmas) so she can do an express ordering and charge me an extra $50 for that, instead of just ordering it right away. The charm I initially bought broke after 5 weeks. read more

Do not bring your rings here to be resized. As you can see from the reviews the work is sloppy. My rings were not well done and came back covered in some green sediment. Upon pushing back on the work, the staff was abrasive unfriendly. Luckily one gentleman couldn't deny the awful service and offered to clean and try and get it redone. I am only giving two stars because of the one gentleman who made the effort to have some level of customer service and it looks like people have been pleased with simple purchases. read more

Can't believe I haven't stopped by Zee Continental in the almost 5 years I've lived by it. Definitely wish I'd come in sooner. I needed to look at an assortment of silver chains for some custom pieces I made and Zee was awesome. They had a decent selection and patiently let me look through several options. I settled on a silver sparkle necklace for less than $20 too. Their customer service is great and they really listen to what you want. It definitely feels like a local neighborhood spot. read more

I was walking by because I live in the neighborhood and went inside with my fiance to see what kind of men's engagement rings they had, wasn't expecting to buy anything. Ended up talking to the owner, and after listening to my description, pulled out a few rings that were close to what I was asking about. I was expecting to get a custom ring as I'm rather specific about what I want, especially for something I'm going to be wearing all the time. I also wanted it to match the material and gemstones of my fiance's ring. Needless to say I'm a bit particular. Charles was absolutely great, and we went back and forth over a month because I was so busy, but he always remembered me and had my information ready to keep moving forward. There is a lot that goes into a custom ring, and he absolutely helped make my ring exactly what I wanted. The complicated carving and gem settings were as I had asked for. The ring was completed on time and within budget as well. My fiance wanted it to be a surprise and so she sneakily picked it up and he helped make it all work. I am absolutely in love with my custom ring, and would recommend anyone go there for any type of work. After coming here and reading some of the one star reviews, I want to say that Charles is a friendly, direct, no BS type of guy with a great sense of humor. If you are genuine and respectful, you will get the same. If you try to pull some BS then I wouldn't be surprised if you got some back. I did not have a single bad interaction with Charles or his staff working with them many times over multiple months, both in person and over the phone. I will continue to use Zee Continental for any jewelry needs I have in the future. read more