The staff here is amazing, so friendly and so welcoming. The dentist she's very smart and makes you feel comfortable. I would recommend Zen Dental Care to all my friends and Family. Experience 10/10 read more

10 years ago I had the most uncomfortable dental exam and cleaning of my life at zen in which they had to completely redo my X-rays and then the cleaning itself was very painful and the hygienist was condescending. I had no cavities or any real problems but she still managed to project horror at the state of my perfectly fine teeth. At check out the office assistant told me I needed to book a 4 appointment round of scaling and root planing--which was not discussed during my visit other than the doctor saying "you could develop gum disease" not that there were any signs of it at the time. I booked the appointments but it didn't feel right. Why do invasive procedures on healthy gums? I canceled the appointments and didn't go back. 10 years later I'm extremely happy because I have no gum disease and haven't had as much as a cavity since that appointment. Sometimes invasive dental work can cause much more harm than good if not needed. And why be so condescending about a perfectly healthy mouth? None of it makes sense. I would advise everyone to steer clear of this practice unless they have made major changes. read more

Hands down, Dr. Cayco is the best dentist we've been to. (And we've been to a lot!) she's caring, gentle, and extremely talented/knowledgeable. I trust whatever she tells me and all of her recommendations. Zen Dental's offices are very clean, modern and gorgeous. They even have a waiting room offering patients coffee and tea. However, I've never had to wait long enough to enjoy it! They take you in very quickly. Bottom line, this THE BEST DENTAL OFFICE in all of Sonoma County. Don't believe me? Check it out! read more

I'm not one to leave a lot of bad reviews but unfortunately, this place left a bad taste in my mouth. The one hygienist was cleaning behind my fixed retainer and ended up breaking it, and then basically said that it was a faulty retainer and they didn't even offer to fix it free of charge. The icing on the cake is that I would have appointments scheduled for six months out and then a week before the appointment they called me saying that they can't accommodate that day anymore and then I have to reschedule and wait an additional five or six months to get in. It's extremely hard for me to get off work, since they're not open on Fridays, and for them to just cancel my appointment that I've had for months, a week before, is ridiculous. Don't waist your time. read more

I would give 3.5 stars if that were an option. The level of care and friendliness of the staff are fantastic. I love the massage chair in the waiting room and the deep cleaning that needed to be done on my crowned back teeth was gentle and - dare I say - almost pleasant! I unfortunately have had to switch dentists because they don't have enough hygienists for me to be able to book a routine cleaning on schedule. I had an appointment on the books for the end of January and the hygienist called in sick. Rescheduled for tomorrow, May 1st, and she called in again. This has happened to me a few times over the last year or two; not sure if it's terrible luck or if I should take it personally or what. I finally decided to wave the white flag and look for another practice in network. read more

Coming from Marin and a pretty old fashioned dentist...who even cleaned our teeth...Zen was a revelation! First off, the space reflects the name.....very soothing and comforting. The space is well designed with TVs on the ceiling and a waiting room with massage chairs. The folks...dentists, hygienists and staff...are all very nice and very gentle. The equipment is top notch and very modern. Honestly, its the perfect dentist! Also, they text appointments and have a very flex $$$ sitch. read more

I went to this practice for a few years and was very satisfied with Dr. Mira and her staff. I found her to be honest and forthright. She didn't do unnecessary procedures in my experience. My husband went here as well and was content. Unfortunately, we are no longer in the area and had to stop coming. Since then, I've experienced "the other side" of the dental world and had forgotten how unsavory and dishonest it could be. If I lived remotely close I would continue to see her and pay out of pocket. She is worth a drive. read more

What an Awesome clinic!! Recently transplanted from Woodinville, WA, I am amazed at the incredible service, care and consideration of Dr. Mira and her wonderful staff! Today I had to call and tell the staff that I had completely failed to put today's appointment on my calendar. Instead of scolding me, they asked when I could get there. When I arrived, they were ready and got me back super-fast. Dr. Mira and her assistant were kind, professional, and the care was amazing. I didn't even feel the Novocain injection. Dr. and her assistant kept me informed during the entire procedure and the chair was very, very comfortable. While waiting for the second part of the appointment (a cleaning) I enjoyed the massage chair in the waiting room! Whaaaaaat? A massage chair in the waiting room??? Awesome Dentist, Awesome Staff, Awesome waiting room. Awesome experience. PS: The technology Dr. Mira uses creates a very easy experience. Much quicker results (for crowns or cavities) and much less drilling noise than most dental offices. Thank you, Dr. Mira! read more

If I could give 1000 stars I would! My son has been going here for at least 10 years, and I've been seen here a few times. I could not say enough great things about this dental office. Also, doctor Mira Cayco is an absolute artist! She single handily not only repaired a chipped tooth that I had, but also went above and beyond my expectations with the quality, precision and beauty. Also, Amelia is the sweetest and has been there for years. Always available to help out on and off the clock. read more

Don't bother with this dentist, shes the typical type to cancel your appointment last minute because she wants the day off. Find a dentist that values your time...theres ton of them, but shes not one of them. read more

I've been coming to this practice for years, since their office was on Guerneville Road. I have noticed that since they moved to Farmers Lane, that things feel a bit less personal. More rushed. The staff are pleasant, but a little cool. I've also noticed that Dr.Mira spends less and less time during appointments. She'll come in, do a quick look, make some rude comments about plaque build up and leave. I feel like there is always an upsell now, whether it's the fluoride that isn't covered by insurance or the repeated Invisalign suggestions. There is a revolving door of hygienists and they seem to be short staffed. I've started to look for another practice. read more

I've come to Zen Dental in Santa Rosa for many years- only good things to say about them. I have relayed many to them and would go no where else. read more

Dr Mira Should find a replacement of front staff especially Kristan horrible customer service. I'm mortified by her attitude for such a beautiful office and state of the art equipment. read more

Zen seems to have a revolving door of hygienists lately. I went to complain after my cleaning to the front desk, only to find out that i was assigned to a "temp" hygenist that Zen had hired for the day. Had management properly vetted the hygenist there is no way she would have been allowed to work on a patient. The cleaning was the roughest, weirdest experience i've ever had. The hygienist asked me what felt like 100 questions and kept doing different procedures and gum pocket checks numerous times. She just kept mumbling and speaking non stop. I felt like I had been put through "the wringer" not only mentally but physcially during an 1hr plus cleaning process. In addition, there seems to a be a constant upselling of different optional procedures. When i complained at the front desk, i was told she was a temp. No one followed up with me. Stephen read more

They do not answer their phone or return your phone calls. Worst customer service from a business that I have come across in a very long time. What really ticked me off was Dr. Mira was very rude to the hygienist cleaning my teeth during my last visit and did so right in front of me. Telling her she wasn't doing things right but in a demeaning way, when honestly this hygienist probably did one of the best cleanings I've ever had. Dr. Mira spent about 20 seconds looking in my mouth, didn't say a word to me, and then walked out. Not a hello or anything! Do not recommend this dentist or facility. Hygienist turnover here is very high as well. That should tell you something about the way this practice is being run. Look elsewhere. read more

I used to love this place but now they can't keep it together and the owner Phil is nasty and rude. However, the dentist is great and very quick. I loved most of the hygienists, the last one had a few problems with equipment and she kept asking for help and was ignored or told incorrect information by several people before the dentist showed her how a finicky light worked. Overall the people are kind, but the owners rude behavior is enough for me to write this and warn others about. Which I never do. I've been coming here for years and this year decided to bring my husband and teen age daughter in. During my annual exam and cleaning I was told that they were "auditing" my husbands bill and would have an answer soon. I received an email last week, a good amount of time later for a large bill, thinking it was for my husband which I requested, I then realized it was for mine. Clueless and feeling hopeless I had to cancel my filling because of how much I owed when I shouldn't have owed anything. They replied to my email saying they tried to call me, I was in service with no missed calls. I verified with my insurance that my annual exam, all xrays and cleaning were 100% covered and the office made a mistake. After I received another large bill for my husbands, which took forever to receive after they were "auditing" it. The next week they sent an email saying they were unable to keep my daughters appointment which was centered around two orthodontist appointments. I said I could not be flexible because of this and I made it months ago. They changed it anyways. I said I could not be flexible because it was very hard to schedule between the two places. The orthodontist said the dentist usually gives them a call with me or upon a request for this reason. It took me four calls to get scheduled. The next email requested I call the office. This is when Phil answered. After I told him how frustrated I was with all the issues I've been having he blamed me for not paying him for months, which was their issues on processing time, communication and incorrectly billing the insurance, and proceeded to tell me because I hadn't filled out my daughters eForms yet they could cancel the appointment. Furthermore, he told me that we were no longer "a good fit" for the office. He blamed me for all this mistakes his office made. I just received their bill last week, my husband confirmed he hadn't received it, and they told me at my last appointment they would send it to me. How is this my fault?! Now being the only person working in my house, taking off time from work with four children to arrange a full day of appointments for this cleaning, and then having this extremely rude man tell me the dentist I loved was no longer a good fit, I burst into tears on the phone and asked how could he say such things. This seems like a ploy to not own up to their mistakes, and deal with the insurance provider that has confirmed it was their mistake, just so I can pay the bill because it's more convenient?! They are the reason for their late billing I JUST received for my husband, my incorrect bill for myself and canceling an appointment for my daughter. I have never been treated so rudely! Check out my other reviews.. rarely do I ever say negative things but Phil is the most unprofessional person I have ever interacted with. Don't bring him your business. I will be reporting to the dental associations, better business bureau and anywhere else I can review. read more

I feel very lucky to have Ale (Alejandra) as my hygienist. She is kind, gentle and very personable. She listens to her patients and remembers personal details about me. She is also very considerate and makes sure that I am comfortable every time I visit. Thank you Ale for treating me as your family and you are the main reason why I and my family continue to come to Zen! read more

went in for a full dental cleaning. She didn't even floss my teeth when she discussed with me flossing is very important. They also wanted to charge me to discuss suggestions for my teeth care. I found a new awesome dentist at another location Dr. Jeffers. read more

Saturday morning, I woke up with a dental emergency. Western Dental was one of the few places open on the weekend. After calling their 800 number, I was able to get a same day appointment. About 30 minutes later, I got a call from the local office saying that, because it's the weekend, they cannot verify my insurance. I assured them that I had adequate (PPO) coverage. That was met with a, "sorry, but no." I informed them I found them through my employers portal and was sure my insurance wouldn't be a problem. That was met with a, "sorry, but no." I reminded them that the reason for my urgent visit was due to a dental emergency. That was met with a, "sorry, there's nothing we can do." (Fun fact: Out of curiosity, I called Cigna as if I was a "provider" verifying a patients insurance and got through to someone. So I'm guessing Western Dental just assumed Cigna was closed on the weekend as opposed to actually trying.) Anyway, I then reached out to Zen Dental, less than half a mile south of Western Dental. Though they're closed on the weekend, I was able to get ahold of Dr. Mira through the emergency line. Even though I was not (yet) an established patient, Zen Dental was able to calm my fears and discomfort and promised to squeeze me in Monday. They even followed up on Sunday to confirm the appointment and send me all the forms/paperwork to fill out ahead of time. Not only did they handle my emergency, but once they found out I was looking to establish care, they were able to shift things around and offered me a routine exam and cleaning - killing two birds with one stone. I was a bit apprehensive about visiting a dentist during a pandemic, but the office was more than clean, the staff was friendly, and the service was great. I walked in and immediately had a temperature check and was able to wash my hands in the lobby. In the back, the equipment was clean, sterile, and organized. And while I was getting my cleaning done, they had a HEPA filter close to my face. Albeit a bit loud, I appreciate the extra lengths they go to keep both the patient and the staff healthy. While this all goes to show how they were able to modify existing processes to adapt to current events, what shouldn't be forgotten is the comforting, tranquility in each room with massage chairs in the lobby, TVs mounted to the ceiling in each room, and the amount of time the doctor and her staff spend with you, talking with you as a human, as opposed to a profitable butt in a chair. With that said, if you want to line the pockets of corporate greed, visit Western Dental. Otherwise, do yourself a favor and support a local, friendly, and knowledgeable practice. read more

I had a terrible experience. I went for the first time and I have never had a cavity but when I went in they told me I had 5 and If I wanted them filled I had to pay for some protectant stuff my insurance would not cover but they wouldn't fill my cavities without it but then told me it was urgent and if I don't get it fixed my teeth can start decaying. It sounded weird to me so I went to a different dentist who said I don't have a single cavity. read more

We LOVE Zen dental. We left our other office because my husband had been having issues with his teeth & our usual dentist never had time for emergencies. My husband is diabetic so when he feels he has an infection or something wrong & his blood sugars are going crazy we don't want to wait a week to be seen. When he couldn't get in to our other dentist, we called Zen (who my mother just started going to). They did, and continue to see him right away & they have been nothing but wonderful. I also switched & now the whole family goes. They are very gentile with my very frail mother. I think the front staff has been wonderful. I'm sorry if those few reviewers aren't happy but that hasn't been our experience at all. read more

Been coming to Zen for years. Not sure what's happened but ever since they moved to their new location their customer service has gone really downhill. They no longer answer phone calls or return messages. They tell you to text or email them to make appointments. There never seems to be anyone working there to answer the phones. I've called and left messages on Friday mornings and Tuesday afternoons with no callback whatsoever.They claim that they will get back to you in 24 hours but I've waited over a week sometimes even a month before I get a phone call back. If you're lucky enough to finally receive a call back the person that's calling you back is typically not in the friendliest mood and the interaction feels forced and not warm at all. Dr. Mira, on the other hand is a fantastic doctor, compassionate and professional. I never had any problems with her. She's top-notch when it comes to dentistry and educating you. She answers all of your questions professionally. read more

I am very happy with my new dentist and everyone at Zen Dental Care. Great customer service and very nice office. My dental hygienist was very good and deep cleaned without hurting me. Yeah! I highly recommend Dr. Cayco. read more

This office is a dream come true. Zen Dental and Dr.Mira's team are simply the best. They make sure you feel welcome and heard. They explained everything in detail so I knew exactly what was going on and why they recommend a treatment plan that's right for you. Steffen goes above and beyond to make you feel safe and takes the time to hear your concerns. I can't recommend this practice enough. Dr.Mira was extremely professional and made sure to give me options so I could decide what would be best for me. Philip might be the friendliest receptionist I have ever spoken too and they are lucky to have him. Whatever your dental needs are make sure you go to Zen Dental! There cleanliness and over all protocols for making sure the practice is a safe environment during this pandemic is unparalleled, it's really a great feeling walking in the doors from start to finish. read more

Dr.Mira and her staff are absolutely wonderful. Going to the dentist is a very anxiety inducing process for me but I completely trust Dr.Mira's expertise. They are very thorough in diagnostics, medical history and explain the treatment plans well. I had a lot of work that needed to be done on my teeth so they helped me come up with a plan and break it down into manageable portions. I also appreciate that when I needed to be referred out for a root canal, they send me to an awesome endodontist office. I can't thank Dr.Mira and her team enough for all the support through all of this! read more

The worst experience ever! Never pick up the phone or return calls. Then after finally getting an appt., THEY CALLED THE SAME DAY AND CANCELLED, saying that they were LEAVING EARLY? Awful dentist. AVOID! read more

They don't answer the phone or return messages. Already red flags. Will go somewhere else.

I was excited at the thought of coming to a new dentist. The dental assistant was very kind and friendly but that's where the good experience stopped. The dentist came in to do an exam. She was very harsh and not friendly. As she did my exam she criticized about build up, plaque build up, calcification etc. She then pulled up my x-rays on a big screen in front of me and told me I have decay on the root of one of my teeth and that it urgently needed to be removed. After sharing about my past negative dental experiences, she made it worse with her lack of bedside manner. She didn't really listen and tossed a tissue box in my lap as she exited the room, barely giving me time to ask any questions besides telling me the tooth would need to be removed asap. At that point, I was ready to leave from being humiliated and degraded. The next phase of ridiculing and "educating" came when the hygienist brought me to her space. She was friendly at first but soon started ridiculing my teeth and left pieces of my gums in my mouth. She made my gums bleed and throb for 4 days after with a killer headache. I was so paranoid to eat after her lecture about calcium buildup and questioning me when I said I don't drink mineral water and gave no care in the world to stop when she saw my eyes pouring water and mumbled sorry. Her demeanor was rough, and she kept saying she likes to educate people, but if anything, she made me feel belittled, degraded, and awful about my teeth. I left the office crying. As I went to leave the front desk person, Kristen kind of chuckled and said they'd be in contact regarding the tooth removal once the dentist had a chance to speak with their "traveling surgeon." Three and a half weeks went by, and I never heard from anyone. It took me calling 4 times of saying someone would call me back but no one ever did. I finally got ahold of Kristen one morning. She was very lacking in information on what my plan for my mouth was or what the process would be or what an estimate would be. She sent me an estimate totaling out to almost $7,000!!! I asked about a meeting so I could hear the plan, ask questions, or just understand better but no. She kept brushing me off and told me to do some research of my own online. She then tried offering me an appointment for a week or 2 out when I was in pain with their traveling surgeon yet still wouldn't even give me recover time information or basic information. She then had the audacity to tell me they needed 60% of payment up front before they could do treatment. I explained that how could I pay 60% up front when she couldn't even provide an estimate of what services would look or even what was going to be happening. I then explained I needed to have an estimate of cost due to me not having credit cards. Kristen laughed again and said "oh honey, you'll need to get open a credit card or something" I told her I wasn't interested in that. She then chuckled again and said "well honey sounds like you need to get your finances in order before we can schedule your appointment." I promptly hung up in shock after basically being denied my right to have more information for an expensive dental procedure. The dentist never called back nor did anyone from the office. A few hours later a lady named Amelia called with a referral for an oral surgeon across the street. She was pleasant but didn't think to inquire about what was going or why I was looking elsewhere. I ended up going to get a second opinion at a wonderful and informative dentist who then referred me to an even more amazing oral surgeon. Both took the time to answer my questions and make me feel comfortable with the dental processes and what my options would be. I've recently done the first phase of my dental work which cost me a little over $1200 out of pocket with insurance covering a good chunk for an extraction, to be sedated, and a bone graft...and the implant isn't covered but I'll be looking at less than $3,000 total with everything. How does this dental office come up with a $7,000 estimate yet won't answer basic questions regarding my dental work and my own health that i have a choice in. My advice to anyone is to think wisely and to think twice before going to Zen Dental. They're shady, degrading, and don't care about their clients and if they do they have a funny way of showing it. Money sure talks because clearly thats all they care about. They need new front office staff with better tact and customer service. I'm in the process of filing a complaint with the dental board for my inhumane treatment by the hygienist. She should of just used a chainsaw for how rough she was in my mouth. I wouldn't go to this dentist or reccomend to anyone with the rotten way I was treated. They're equally as bad as my past dental experience at Access Dental. All I can say is run from this parking lot dental office and BEWARE!! The truth hurts but good dental care won't be found here! read more

Worst dental experience of my life. Hygienist boasted that she was "a badass" when I asked her to go gentle on me, but she ended up cleaning so rough that I bled profusely and actual chunks of my gums came out!!! I was left with spaces in my teeth. I walked out of my appt. I asked to speak with Dr Mira about the situation and she just defended the hygienist. Also I was constantly overcharged. never again read more

I have been a dental patient for 60 years and I can say without hesitation Zen Dental Care on Farmers Lane in Santa Rosa, CA is by far the best dental care I've ever had. Their dental technology is up to date, everyone who works there is kind and considerate and Dr. Mira is gentle, professional, highly skilled and kind. And can I say fun! She cares about her patients and treats us like we're her friends. As for pain and comfort. They excel in making sure you are comfortable and they are the only dentist that I've never experience any pain during my procedures. I actually enjoy going to to my dental appointments! Thank you staff at Zen and especially Dr. Mira. Kathy Aird read more

Today, with two business days left before I'll be on a small boat in the Alaskan wilderness for a week with no access to a phone, the internet, doctors or dentists, etc., a tooth suddenly became extremely sensitive following several days of it feeling a little strange. I began to worry that it could worsen during my trip. I happened to be driving past Zen Dental, and decided on the spur of the moment to just go in and ask them about it. I recently transferred my dental care to Zen after my previous dentist retired. The practice was clearly very busy when I showed up, so I was surprised when the front desk person started checking schedules and rooms and doctors, and put together an examination for me within 15 minutes. An X-ray was quickly taken and the doctor reviewed the film and examined me. She identified the problem and referred me to a specialist who will perform a root canal at 7:15am tomorrow. All this was achieved in under an hour. I'm very appreciative to Zen Dental not only for their swift, caring and professional response, but also for getting me in to see the doctor in the middle of a very busy day, and for the doctor identifying the problem so quickly. When Zen Dental staff then arranged for a specialist to see me early tomorrow morning, I was really impressed. I've been to this dental practice three times including today, and each time I've been there, I've been struck by the people who work there. Every person I've dealt with seems to be genuinely warm and engaging, which in my experience is a little unusual for a medical practice, which can often be a stressful work environment. But Zen Dental really has it together - dare I say they really are very "Zen" - and I think they must be working with a very powerful business model. A person getting a root canal in 7 hours shouldn't be this happy, but that's how good Zen Dental is, lol. read more

Very upset!! They cancelled my appointment that I waited months for because I didn't use their text to confirm back. Most texts are just reminders and if you don't show they charge you which is fair. If I needed to cancel I would call and cancel, No one called me, just cancelled!!! Their next appointment wasn't until MARCH! It was a major inconvenience not only to get the time off of work but to now be out a dentist since I would have to wait months to be seen again. I'm sure I'll be seen sooner anywhere else. So they lost myself and my family as patients. read more

My dental appointment at Zen dental sent me into a depression for a day and a half. After my teeth cleaning and exam I sat on my couch with my new complimentary toothbrush and cried. I sat on my patio with my new complimentary toothbrush and cried. Then I went for a drive, used my new toothbrush and spit the complimentary crest toothpaste out the window onto the car tailgating me while I cried. Now that I'm feeling better I've decided to not go back to zen dental. The hygienist was nice but condescending. The dentist was impersonal and talked over my head, explaining very little. A treatment plan was formed for me without them talking to me about it. My dental concerns such as sever pain in a tooth were overlooked and disregarded. And why do they have Invisalign on their website if they don't actually provide it?? read more

I had the best cleaning in my life today by the hygienist, Dalia. She was knowledgeable, personal and professional. She did the most through job ever! She didn't try to sell me the store but suggested a couple of items that would help keep my teeth and mouth healthy. The office is impeccable and has the latest technology. The dentist is the place no one want to go to but Zen dental changes all that. I look forward to my next appointment. Thank you Dalia and the team at Zen dental care!! CK read more

Well done and welcome to our neighborhood!! I am a new patient and LOVE your friendly staff. Your office is so calm and welcoming. The massage chair is amazing for this achy, tired Fedex worker. I am so glad our family is with Zen Dental. We are in great hands. read more

I went in on a first apt. For bite wing x rays. They had two people help me. One in training. They took bite wing X-rays but in addition they took this mouth camera and took about 50-75 photos of my teeth. It hurt and was uncomfortable. They did not tell me they needed to do this for simple bite wings. Infact, they didn't explain anything that they did. They had a heavy accent and were hurried. They spoke among themselves but not to me. The dentist came in and instead of introducing herself and shaking my hand and having a little small talk, she opened my mouth and began showing me on a tv screen everything about my teeth. Again, no advance explanation. It felt very invasive as I had never had anything like this before. Second apt. She went in herself with some kind of scope and she drug this scope across my teeth. I tasted and felt the metal. Her hand pulling and dragging the scope and it hurt. I told her and she dismissed it. I told her about first apt. She dismissed it again. I told office people. They too acted like I was some kind of strange patient. They got a look on their face as they said 90 percent of dentists have this equipment. You have never had this? I said no. If you want a personal touch with someone who explains procedures and makes an effort to not hurt you, this isn't the place to go. The dentist is cold blooded and doesn't care at all!! It's a modern office but cold as it gets and scary. I left shaking. read more

Have been coming here for years for regular cleanings but this week for the first time for work on a molar in prep for a composite. The whole staff is regularly cheerful and supportive, but this day they outdid themselves from the greeting at the front door to the finish of a challenging drill and temporary crown, to be followed by the permanent in two weeks. Throughout, Dr. Mira Cayco focused on the comfort of the patient as she checked in with me as to what she would be doing and how and had ready her smiling, quick-to-help, skilled hygienist. They worked together so efficiently, like two hands on the same body hardly needing to speak except with a quick nod or "hmnn". From beginning to end there was no pain! Thank you! I have more work that will need to be done in the future but have such a level of trust now that am less likely to postpone getting it done. Thanks also to front staff for always explaining the work to be done, answering any questions about charges and working to provide good scheduling. Five Star Work! read more

The staff at Zen Dental is very friendly and professional. The office is very modern and clean, I especially liked that they have screens for me to easily see the X-Rays and pictures they took of my teeth. My Hygienist Tracy was very nice and made sure I wasn't experiencing any pain during my cleaning. I highly recommend this Dental office to anybody! read more

Took care of me no problem! Very welcoming, answered all my questions and they took the proper precautions to make sure we were all safe during this pandemic! Proper professionals! Will definitely be scheduling my next appointment with them. read more

TL;DR: Zen dental care made me feel like my chronic pain wasn't a priority for them. This could get boring and long, and who cares, so I will try to keep this short, but also, want to share my experience in case it helps someone choose the right dentist for them. I started going to Zen after taking about 8 years off from going to the dentist. Needless to say, I had a handful of cavities and other issues that required treatment. I found the dentist to be a little bit rude. I don't think it was on purpose; I think she was just kind of shocked by how long I went without going to the dentist, but her bedside manner definitely made me feel bad. In addition to my tooth and gum issues, I told her that I had been having an uncomfortable clicking in my jaw that made chewing more difficult. She was like, "oh that's TMJ, yeah, we can definitely help you with that. In fact, as soon as we fix your upper cavities, we can take a mold that same day for an appliance that will help" Over the next few months, my gums and teeth were treated, and that was good and fine, but the plan for the tmj kept changing. First, it was, 'we'll take a mold the same day as we do the fillings', then it needed to be a separate appointment, then it needed to be after both upper and lower fillings were done. Then, my pain ramped up, and I lost the ability to open my mouth wider than two inches. At this point, I was in pain all the time and made several calls to them, and suddenly they could no longer help me, but there was a specialist I needed a referral to, but they wouldn't even give me the specialist's name until I had finished all my cavity work. However, they couldn't fit me in at a time that worked for my schedule for a really long time. Like months. During all of this, there were a variety of minor issues and inconsistencies with communication and scheduling that were frustrating but not deal breakers (I was accused of, and charged for, no-showing to an appointment I had legitimately canceled(they refunded me once I proved it), they always had months-long waits for appointments that fit my schedule, I received different recommendations from one hygienist than from another, some appointments I received a zillion reminder texts about, others I would get absolutely no communication at all, and lastly, they texted me from a bunch of different numbers, so it was hard to keep track of which thread was active at any one time-- again, not deal breakers, but not great) Finally, when my last fillings appointment was canceled by text due to quarantine, they texted to reach out if I had any unusual pain. I texted back that I hadn't been able to open my jaw in several months, and that I'm in a little bit of pain all the time and a lot of pain every time I chew, yawn, or cough. A staff member immediately emailed me a referral to the jaw pain specialist. When I asked why they were able to give me the referral now without having finished my cavities, they were like, it's fine, you've got your uppers done. And I asked if I could have had the referral at any time post-uppers, despite being told repeatedly that I could not, and she was like, "yep!" Idk if it's a competency issue or a communication issue, or I just got really unlucky with a bunch of fluke circumstances. But being in a little bit of pain all the time and a lot of pain some of the time for months on end starts to wear on you. The one person I would expect to actually care about my jaw pain is my dentist, but she sure didn't seem to. Between the insensitivity and the scheduling and communication issues, I was already feeling unsure about staying with Zen. When this happened, it sealed it for me. And finally, just as the icing on the cake, the specialist they referred me to is very pricey, does not accept any insurance at all even though plenty in that field do take insurance for the same services, and (according to my friend's oral-surgeon husband) has a dubious professional reputation. Yikes. read more