The staff here is amazing, so friendly and so welcoming. The dentist she's very smart and makes you…read morefeel comfortable. I would recommend Zen Dental Care to all my friends and Family. Experience 10/10

10 years ago I had the most uncomfortable dental exam and cleaning of my life at zen in which they…read morehad to completely redo my X-rays and then the cleaning itself was very painful and the hygienist was condescending. I had no cavities or any real problems but she still managed to project horror at the state of my perfectly fine teeth. At check out the office assistant told me I needed to book a 4 appointment round of scaling and root planing--which was not discussed during my visit other than the doctor saying "you could develop gum disease" not that there were any signs of it at the time. I booked the appointments but it didn't feel right. Why do invasive procedures on healthy gums? I canceled the appointments and didn't go back. 10 years later I'm extremely happy because I have no gum disease and haven't had as much as a cavity since that appointment. Sometimes invasive dental work can cause much more harm than good if not needed. And why be so condescending about a perfectly healthy mouth? None of it makes sense. I would advise everyone to steer clear of this practice unless they have made major changes.

I have been a patient at EZ Smile for over 11 years, and am happy with their office staff,…read moredentists, and services. Veneers, crowns, implants, and regular cleanings. And I highly recommend Ozzy, the hygienist. The first time he treated me was for a deep cleaning, which was expensive, but worth it. I had problems with infected and bleeding gums, but after his deep cleaning, those issues vanished. He is very thorough, and very quick at his work. Also very personable. I complimented him to Dr. B., and told the doctor: "Ozzy is good. Keep him." Fortunately, Ozzy has been my hygienist every time for the past few years, and I go to EZ Smile every four months.

Disappointing experience - concerns regarding clinical environment and pricing transparency. I wish…read moreI'd read the reviews before going there! I am sharing this review to provide a transparent account of my experience. I went in for a "free" exam with x-rays from a coupon that came in the mail. I knew I needed at least a filling on my back tooth and it turned out I needed a crown as it the tooth was cracked (although now I wonder if I really did...). While the final crown was completed, the process left me with significant concerns regarding clinical standards and patient care. 1. Significant Pricing Discrepancy: I was charged $600 for services that are listed on the office website for $300. While I signed the financial documents in the high-pressure moment of a fractured tooth, the 100% markup from their advertised price feels predatory and lacked the transparency I expect from a healthcare provider. 2. Clinical Hygiene and Equipment: As a healthcare professional myself, I was deeply uncomfortable with the appearance of the office and the clinical equipment. The environment felt outdated and, more importantly, the hygiene I observed did not meet modern standards. This created a baseline of anxiety throughout my treatment regarding my physical safety. 3. 'Predatory' Treatment Planning: I felt there was a heavy focus on pushing optional future treatments and memberships rather than focusing on the urgent care I arrived for. This created a lack of confidence in the clinical judgment of the office, as the focus felt more like a sales pitch than comprehensive care. At my final visit, the dentist told me I had several cavities though the first dentist said they were stains. When I went to check out, I was presented with two estimates for crowns that they said the dentist told me about. I let them know this was the first I was hearing about it. 4. Miscommunication causing emotional distress: I was given incorrect information by the last dentist I saw which caused me significant anxiety and anger (I had told the front desk I did not want flouride and this dentist told me she had put it directly under the crown). I sat in these feelings until the end of my session there until I could talk to the front desk. They told me it was a misunderstanding. 5. Inexperienced dental assistant, poor care: While one dental hygienist was excellent, the other one was clearly inexperienced - she had to be told what to do by the dentist and I, myself had to move the suction from my cheek which was painful to another area. The cleaning I got (that I had to press for as they had first scheduled it for when I got my crown on, but at the appointment, told me it was not scheduled. After insisting for some time, they finally agreed to do it), and it was subpar - he used a grape flavored gel but did not polish my teeth for very long, and was brusque. I sent a letter advocating for my concerns directly with the owner, but the response was defensive and focused on technicalities rather than my patient experience. I believe patients deserve an environment that feels both physically and financially safe so I will not be returning, even though I've paid a significant amount for the year of dental insurance and the one crown (almost $2300). I would encourage others to be very diligent in checking pricing and clinical standards here before proceeding

The dental hygienist does an excellent job of cleaning my teeth! And the dentist are very helpful…read morein making sure that your teeth and mouth are healthy. And they do the best they can to help you learn how to brush your teeth and to do it twice a day for two minutes. They encourage you to use a water flosser and electric toothbrush.

Outstanding dentists, compassionate, always excellent care, and they're very reasonable. Family &…read morefriends have been going to them for years. Highly recommend. Office staff are very friendly, take time to answer any questions, and book appointments efficiently.

The type of care, too of the line technology, the quality of service and the office expertise of…read moreDr. Lara and Dr. Mike are superb! You will not regret for sure

After a new crown and two cleanings, I think Dr Lara Rice and staff…read moreare very good at what they do. I had one of the best cleaning/exam's and they answer all questions and understand my concerns. After 25 years with another dentist, I have found a new dentist that does great work and treat me like a friend. I do recommend this office to anyone looking for professional care.

Not good wasted my time. I made the appointment for wisdom teeth removal and I told them and they…read moremade the appointment and I came and now they telling me they can't do it? I'm just confused because I did the exam and everything that they wanted and I made sure I did my research, they do wisdom teeth removal so they just wasted my time and I'm in pain and I waited for 2 months just for this appointment. Worse dental

Been coming here because right now dentical is what I have. Sometimes they are on time with…read moreappointments but most of the time In waiting almost an hour just for the appointment to start like today had an appointment at 4 for xrays did not get to me till 450 took the pictures more waiting for the doc the more for someone else did not get out till about 530. What should have been a 20 mins took almost an hour and a half. Guess with medical it is sit wait forever as if I don't have other things to do.

WOW! Ok, here is what happened with my family…read more My wife was running late for an appointment, called and got into an argument with the secretary (that needs customer service skills). Then we received a email that they cancelled all of my family's appointments in the future. I called , apologized. And I was to get a call back in the afternoon by the mean secretary. No call. They just emailed my ex wife her records. I called to get my records and was told they would call the police. After contacting my attorney, this is illegal. And further action will be taken. This is a great dentist. The Dr herself is caring, and really cares about each and every patient. We as a family are sad we have to go look for another DR due to an mis understanding between the DRs staff and I. I really wish I could speak to the DR personally? My suggestion is to keep your thoughts and feelings away from this staff. You do not want to lose the best DR in Sonoma county. Like my family did.

Kelly and her staff are the best! Everyone in that office cares about you; your comfort is foremost…read morefor those working on your teeth. I used to be extremely afraid of dentists but now I 'almost' look forward to a visit. Kelly is so down to earth and treats you like a good friend. She is never rushed and takes time to examine, evaluate, and share her dental plan. Kelly has state-of-the-art equipment to ensure that her patients get the best care. I am especially fond of Mary Kay, one of the hygienists, although all of them are wonderful at what they do! The front office staff is friendly and good at their jobs. I couldn't be happier with Kelly Elward and all of her staff. I highly recommend Kelly Elward's practice if you are looking for the best dentist in town!!

Dr Laura and her staff are very pleasant and professional. She calls you instead of you having to…read morewait on hold for her. That's something I haven't ever experience from a Doctor or Dentist office. I went to her because she is one of few dentist in Santa Rosa that can fit you for a month appliance to fix sleep apnea. If they would take my Delta Dental Insurance from my employee, I'd switch to her office in a nanosecond.

Very kind group at Santa Rosa Dentistry. They took plenty of time to listen to my concerns. Very…read moreclean, calming, and well organized office.

Let me start out by saying that I HATE GOING TO THE DENTIST!…read more It's the most uncomfortable feeling in the world when there are people pushing stuff around inside your mouth and telling you to open wide! But Dr. Chin and his staff make the whole dentist-going experience at least bearable. They are very professional and sanitary and make the whole hour go by very fast. Their receptionists are very friendly and helpful too!

I left 3 messages inquiring about becoming a new patient. I did not receive a call back over a…read moreweeks time. Don't waste your time with company!

Came to this office w Delta Dental insurance. Dentist did not do any kind of exam, and refused to…read morework on my teeth unless I did a full mouth scaling/root planing. I later found out insurance will not pay for these procedures unless there is an exam! Went to a different debrief who said i DID NOT need the periodontal work, my teeth and guns were in great condition. DO NOT TRUST this office.

Deltal PPO plans taken here, pretty shocking actually. This is the best dentist in the area. Very…read moreprofessional office, from the moment you walk in, it's all in order from greeting you until you leave. All the staff are very nice and helpful, the woman that took my xrays was very nice and it went well. The dentist is great, on top of it. This office is very clean and nice. Hours to see patients is for the patients, they are open M-F and do on call when you need them, they are there. Thats pretty perfect.

Wonderful staff and hygienists. Excellent customer service. Dr. Wilburn listens and doesn't want to…read moredrill and fill every tiny thing the second it is discovered.

As a family dentist, Dr. Wilburn is as good as it gets. I…read morebegan visiting his practice when I first moved here 11 years ago and have had no reason to leave - despite urging from other family and friends to try their "superior, more modern" dental offices. Dr. Wilburn's staff is professional and caring and they have a sense of humor. Last year when the lights went out during a torrential rain storm, they instructed other patients to leave and come back the next day when power most likely would be restored. Not me, though. The sole hygenist in the office was in the middle of cleaning my teeth. She said to me, "We have enough juice from the generator to finish you up." So I agreed to stay. With Dr. Wilburn's dental assistant holding a bright flashlight over my face, the hygenist continued to clean my teeth. Dr. Wilburn cheered them on, and we all had a great laugh after they were done with me. Today, for the 2nd, maybe 3rd time, maybe even 4th time, I chipped my front tooth when I absentmindedly chomped down on my thumbnail to rid myself of a hang-nail. Dr. Wilburn had tried unsuccessfully before to use resin to repair the damage, and when the insurance company last year finally approved a veneer filling, he told me it would last a minimum of 5 years. Well, not so. With this new, deep chip, my tooth felt especially jaggedly and it throbbed. I called his office and left a message on the emergency voice-mail number explaining that it wasn't a life-threatening issue yet it was uncomfortable and sharp against my tongue and especially untimely in the middle of the Christmas season with holiday parties when I needed to smile. Today is Saturday, mind you, and I thought his office would call me back on Monday. Yet to my rescue and delight, Dr. Wilburn called me back within 3 hours and asked if I could meet him at his office ASAP. In a period of 30 minutes, he temporarily repaired my tooth, told me to expect a call from his staff Monday after they'd contacted my insurance to see if another veneer (or better yet, a crown) might be authorized, and sent me out of the office with a smile I can temporarily be proud of. If that isn't dedication to patient service, then what is?