Shawna, You mentioned in your response to my Yelp review on your service that you have text messages of me being 15 minutes late to my appointment. Where is your proof that I was going to be 15 minutes late? I have uploaded and edited to my review the text messages, and also to your company's page to show your response was untrue. On April 26 you booked me for APRIL 27 @6:30pm. On April 27 at 6:08pm you asked if I could come a few minutes earlier, I said I could not since I lived 25 minutes away but that I would be there 6:31pm (on time, where is the 15 minutes you mentioned?). Anyhow - how do you provide a different service to someone in 30 minutes. You thought initially I was getting a full set, but luckily for you I was only getting a fill. Doesn't a full set take more time? That proves you were going to rush me because you had a dinner planned and tried to squeeze me in. Shows your inability to properly manage your own schedule and you literally cancelled on me when I was 3 minutes away all due to your poor communication. I had an important event that night so of course I still wanted to be seen since I was already in route. Also I have a text message on April 9 from you (also uploaded) when you told me that for a full set you take about 45 minutes. April 27 all of a sudden you condensed ALL OF your appointments to 30 minutes? So again, please plan accordingly, learn to be honest, and look up the definition of being courteous to your customers. Thank you! read more

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Please DO NOT choose this place! I'm warning you save your natural lashes! I just went there a week ago got my lashes done by Shawna, first my eyes were glued top with bottom lashes, no big deal happens. But she pulled them so hard apart ripping my bottom lash. I kept my pain in me and smiled anyway but it's been a week and my natural lashes are falling!!! And each extension is glued to four natural eye lashes!! Who does that?! Omg! I've been getting lashes done from last 4 years and this is A NIGHTMARE!!! I was giving this place a go because they had a good deal but Jesus.. My eyes look bald now thanks shawna! Please learn how to do eye lashes better, so you save others from this pain. read more

Zen Lashess - Eyelash Service Near Me - Los Angeles, California

Was in search of affordable mink full set of lashes & found a deal online that they offered to honor after I called regarding availability. Two hour free parking in underground garage, elevator & stairs (on 1st level) . Zen is on the second floor to the right once you exit the elevator/take the stairs. I sat in the waiting area, there was a sign in sheet and handmade jewelry for sale. My awesome lash artist Henwa came out and introduced herself she is friendly and answered my questions. The whole team was friendly and welcoming. She asked what style I wanted for my Classic full set mink lash she gave me two options I went with cat eye and she did an amazing job. It took about 1hr 30min and I love how they came out. She is skilled and patient made this a comfortable experience, one complaint was the smell of cigarette but aside from that I, a thousand times recommend Henwa, for her skill set, my lashes lasted me 3-4 weeks I'm on my 5th week now and definitely in need of a re-do too late for a fill with these few strays. Henwa's work is amazing however i do have a ton of lashes to work with so i did have a fuller look than a typical classic set. They text me after my second week to check in for a fill which was nice that they check in *Disclaimer: I am not the "careful" type when I have lash ext., I swam in these, showered, and even applied mascara so i definitely give Henwa a 10/10 for durability. I did however brush them. read more

I really like the work they do, I had come to Zen over several years. However, for the fourth time I showed up for appointment and there was no one there. I think my real disappointment is realizing that I really don't have value as a customer at Zen. Building trust and having integrity as a business -- with time, schedule, quality of work -- this all reflects what we mean as customers. I'm disappointed, and moving on. read more

Got my lashes done by shawna and she was awesome!! Super fast and made them look natural and pretty, not like the experience I had at another salon. I highly recommend her and will be going back again. Not to mention her prices are great! I got ripped off at another salon but not here. Five star. read more

After seeing Andrea I refuse to get my lashes done by anyone else, anywhere else. I live in Berkeley during the school year and have chosen to not get my lashes done while I'm at school because I do not trust anyone else. I had an awful experience once at two different salons and will never make that mistake again! The prices are so affordable and the result is always impeccable !!! Additionally, there is free parking with validation. read more

Zen Lashess - Eyelash Service Near Me - Los Angeles, California

Don't go here. Don't go here. Don't go here. Read yelp reviews!!!!!!!!! I posted a photo of what my lashes looked like the next day! Horrible. I should have read the yelp reviews before I went to this place. What a bad experience. I was so excited to get lashes for my trip, I ended up going on the trip with less lashes than my natural ones. I got service here the day before I left for my trip. First off, they didn't even have my appoint on the right day on their schedule, I had to get my appointment an hour late, and I was on a tight schedule to get ready for traveling the next day. They took a very short amount of time to put on the lashes, when other places take at least an hour. They told me they actually spent extra time on me and gave me extra lashes when it really looked like they put almost nothing on. I felt like it looked like 10 pieces of spread out lashes, it was weird. An hour after I left I noticed the lashes falling, 24 hours later they were half gone, 36 hours later, there was a couple pieces left of each eye. I was so annoyed. I was on a trip with less lashes then my natural ones! I asked the owner to refund me and I sent her a picture but she said I probably did something to damage them. Why would I pay so much and then risk damaging them when I'm going on a trip!? Then she said I might be able to get a discount if I come in again. Are you serious? Why would I ever come back. My friend also got lashes here a week after me, I told her not to but she wanted to try it. She is never going back again. Anyways, don't waste your money like I did. I was so disappointed. And now I will definitely rely on yelp reviews more than just giving it a shout myself. read more

Zen Lashess - My lashes the day after I got them. HORRRRRIBLE!!!! What a bad experience. - Eyelash Service Near Me - Los Angeles, California

Best place to get eyelashes in the LA area. I've been coming here for years, and always happy with the outcome! read more

Zen Lashess - Nothing but compliments - Eyelash Service Near Me - Los Angeles, California

I loved my first experience here! It was my first time getting lashes and I'm so in love with how they came out The person who did them was so nice and she made me feel so comfortable even when I fell asleep and twitched lol. I loved it and I'm definitely going back! read more

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So I have 2 gmail accounts and this is in response to Shawna's response to my review from last week Jacqueline G where I accidentally sent her a $40 zelle payment nearly a month ago that to date she has not given back to me yet claims to be an "adult" yet did not respond to my texts asking for my Zelle back & she said she was paying me back but didn't. The girl that I was referred to Shawna by zelled me the money which I returned as Shawna is the person who owes it to me. Again, I advise anyone thinking of using her to read the reviews, they are 100%! SHAWNA, the ONLY response you need to provide is a snapshot proving you returned the $40 to me.. your words are lies, SHOW PROOF that you paid me back! YOU CANT BECAUSE YOU DIDNT WHICH MAKES YOU DISHONEST & I will protect anyone from getting screwed over by you! I paid u $135 for the worst lash job & the Next day paid $132 to have it redone! And u say u knew I would gave problems with me!!! I NEVER ASKED FOR MY MONEY BACK I MOVED ON UNTIL THE ZELLE INCIDENT 3 WEEKS LATER WHICH YOU BLEW ME OFF! Still never got my $40 back from this thief who does a terrible job doing lashes!! LOSER! read more

I have been going to this place for 2 years i started with Andie she was great then she have left to Orange county and I was getting service or should I say bad service from Andrea. Instead of one hour refill it would be 30 minutes she was slow and never made my eyes pop the way Andie was. Today I decided enough is enough. And guess what they have no idea what customer service is she wanted to charge full set which I had no problem with but then given me attitude and raise her voice. I brought 10 clients there and they all left now i know why. I recommend that you go to Le Beauty by k the service is superb and she charged much less! Stay away from that place. I normally only put 5 stars reviews but this one will help many others. If there was no stars that's what I would given them! read more

It's the 2nd day and my left eye still bruised AF. A bunch of TAPE was used on both eye, instead of "eye pads". Hence, my left eye is okay. This is my third time getting an extensions. And first time coming to this place. I didn't even get FULL LASHES like what i asked and pay for. Such a horrible experience. Now, i have to travel with "red, infected" looking eye. Lashes by Andrea. read more

Zen Lashess - Left eye Bruised AF. Lashes by Andrea - Eyelash Service Near Me - Los Angeles, California

I bought a full set of lashes and one refill for $99. I called to make an appointment at the Woodland Hills location which is right down the street. Surprisingly, they said they had an opening at 11am. I found a sitter, and called back to book the appointment to find out that it was at the Sherman Oaks location. Since I found a sitter, I figured just to drive out. Currently the Woodland Hills location is not open. I had no problem when I showed up for my appointment, Shawna was ready and quick. I have very short lashes. It took about 45 minutes for my appointment. I've had lashes before, and this was pretty quick, so I was happy. When they were finished, the look was ok. I wanted more of a fuller look, I told her, this ended up being longer and less full. When I got in the car I looked again to notice that there were some gaps and a lot of lashes without extensions. Being positive, I figured that when I went in for a fill that I would be happier and the they were a work in progress. Results...By Sunday, half of my lashes fell out. I tried to take a picture for you, but close ups are harder than they look LOL. I called to get a refund on the fill. I was willing to pay for the full set, after reading the reviews I didn't think I would get one anyways. Unfortunately they do not give any refunds. Now I am going back to the lady that did an awesome job before (it's further from home, I was looking for something closer) So I will have to completely remove what is left and pay for a new set again. My Vote- Pass on Zen Lashes ps. If I would have gotten the simple $25 difference, I wouldn't have written this review. But now I feel that I am helping all the lashless ladies out there! haha If you are near Simi, Extend your Lashes by Tara. She's awesome :) read more

My friend and I got the $70 deal on Groupon for a full set. The receptionist was talking to Shawnna's friend - It took the receptionist minutes to acknowledged us. Angela and Shawnna were doing lashes on other people. Shawnna was done first and my friend was scheduled with her. She didn't get up to greet her. She did not fix the bed. She did not wash her hands. She sounded sick and was touching her face a lot as she was doing the lashes. I had an appointment with Angela. When Angela was done she did the opposite of Shawnna. She was well dressed. She got up and greeted me. She fixed the bed. She put hand sanitizer. She was very friendly and I felt comfortable with her. The receptionist was very unprofessional. She was on her cell phone and she looked like she just got back from the gym. The receptionist and Shawnna were talking about their personal life. Very private things. There was another woman there who I thought was part of the staff.. Turns out she was just a friend of Shawnna's and they were going to a club after they were done. Shawnna, the receptionist and her friend were very unprofessional. They were being very loud and had no consideration for the customers. The bathroom was dirty - if the receptionist has nothing to do she should clean. There's NEVER nothing do to. In the end Angela did a great job. I gave her a good tip.. Unfortunately my friends lashes didn't look as good. When Shawnna was done with her lashes her eyes burned- mine didn't. As a result my friends natural lashes fell off with the fake ones. She has no natural lashes left. The lashes look fake and very thick!!! They don't look natural at all. read more

Shawna was great .... If I decide to do lashes I would go to her again .... it took her less than an hour to do a full set and it stayed on nicely read more

I've been going to Shawnna for over 6 years. She's amazing and her and her staff are very friendly. Her new place is upstairs and looks awesome. Her prices are very fair to other place near by. My favorite look is the volume lashes which gives me a full look that I love. They have free underground parking for 2 hours. Zen is located on the second floor. Highly recommend!!!! read more

I bought a $99 deal through Groupon for a full set of faux mink lashes with one fill. Boy was this a rip-off. Shauna assured me that these lashes would give me volume. When she was finished I couldn't even see any difference. She said that's because I don't have many natural lashes and they're very fine. I needed the extra volume lashes that are of course $50 more. I really can't afford that. The way my lashes look now, I will have to use mascara over them or add some false lashes. I don't know if I will even bother going back for the fill in. A total waste of time and $. Also the staff was very unprofessional. The receptionist is covered in tattoos and is talking about how her ex is calling a place where she is interviewing and telling them they should test her for drugs. The other lash technician is saying she's disappointed because she can't use her fake ID to go drinking. I don't really think you should be talking about these things in front of customers. No class! read more

booked appointment 1 MONTH out on May 3 with Groupon deal. 2 days before my appointment (and 10 days before my wedding) I got a phone call stating that the person who does the Groupon lashes is booked for 2 weeks out. Tried calling them back and got an answering machine. Why didn't they contact me sooner? now I have to get ahold of Groupon to get my money back. Super disappointed and unsatisfied with this salon. read more

Cute and cozy place in a busy shopping plaza but definitely worth the search. Parking is tricky sometimes so just gotta be careful where to park. Made an appointment with Andrea who did my lashes for the first time and I just got all compliments. Made them look natural and even. I've seen other girls and you just can't stop staring. Not this gal. However, if you are into the full volume look she does that as well. Second time around she did my lashes and a facial. It was so relaxing and my skin looked amazing. Would definitely recommend her. The owner Shawnna was there as well and they're just such a cute pair. They always look cute and make you feel right at home. Besides who doesn't love having a great girl's chat. Will be seeing them again soon. Need a fill! read more

Shawna is the best!! My lashes look beautiful I highly recommend getting the volume added Her prices are on point she's so sweet and as soon as I layed back she took care of me and I was out the door within 45 min. And to add to one of the reviews on time when your experienced you work faster . That does not devalue her work. My life is busy and the last thing I want to do is spend an outrageous amount to sit for two hours . this is my new lash home . And hopefully it will be yours too . If your a woman or person that supports small businesses then your should definitely give zen lashes a chance I support shawna and zen lashes 100% read more

Took my girlfriend to zen lashes after having a million bad experiences elsewhere. Gotta say my girlfriend couldn't be happier with her experience. The service was customized to our experience and the job was top notch. The place is very clean and professional with a friendly and warm vibe that screams inviting. Looks like we'll be using them exclusively from now on! read more

Been to 4 different lash places & finally found one I can stick to! Best lashes and great energy in the salon! Definitely reccomend 10/10

I have been going here consistently for a good amount of time . Shauna is great, and is super patient with me. I have really sensitive eyes , and a couple of other lash stylists have been annoyed by that, but I've never had an issue here, which is why I dong think I'll ever go elsewhere . Also, she really cares in general , which I appreciate . As for the receptionist "covered" in tattoos , that is a very liberal statement . I vaguely recall noticing she had one at some point , but it's not like the chick has got full sleeves . Overall everyone is friendly , they can be chatty , but it's not obnoxious and I'd rather have that, than a stilted, frigid environment. It's not like getting your lashes done at a day spa, but your not paying like you would, if that was the case . read more

I've been getting my lashes done by Shawnna for about 3 years now and have nothing but positive comments. It's a very warming studio and the lashes have me leaving feeling more confident with myself. Despite all the negative comments I see, you should definitely make an appointment because you will not be let down here. Thank you for always making me feel good about myself! Best lashes by far PS. I wouldn't recommend going to anyone else around LA because I've been through multiple and see the best results here. read more

This business uses bait and switch practices. When a Groupon was purchased they couldn't honor it until after Christmas ( 3 weeks away) but they could fit me in immediately if I wanted to pay cash and they would match the Groupon price and then I could just use the Groupon later. Sounds good right? When I went in they asked me if I wanted a full set which is what I thought my Groupon was for so I said yes. After the service the bill was $20 more than the Groupon price and when asked they said " you agreed to the full set and that's more". When questioned about not being clear and upfront about clarifying the Groupon versus an extra service, they replied " it's not my job to educate you about what kind of Groupon you have and that you may need to pay more". It's not a deal... don't go there! And no effort to try and repair the trust with the customer. read more

Great work. Inviting staff. Very professional and clean place. I always get compliments on my lashes even when it's been over two weeks. Wouldn't go anywhere else. No reason to. read more

I got a "full" set and got the deal on groupon. Shawna did them, first of all when got there at 10am I was the first costumer! she was on her phone ARGUING and Angela greeted us because we were standing there just watching her on her phone waiting for a response of some sort. Anyway we sit down as she continues her conversation on the phone. she even said "my clients here i'm not going to argue with you it's unprofessional" but continues anyway!! finally she gets up and says ok come on lay down over here. no hello, nice to meet you, is this your first time? nothing. (She didn't even was her hands!) I started telling her this was my first time so I kinda wanted something nice and she just is sort with "okay's" she's chewing her gum all crazy. THEN she would stop w/ putting my lashes TO TEXT!!!!! like if that's not enough someone calls her & she ANSWER ON SPEAKER!!! they're having a whole convo as if I'm not listening lol!! it was just such a mess. Now to talk about the actual "job" she did ..... its WAAACK. she left gaps & kept telling me it's cause you have gaps so I did the best as I could but ya ! like okkk. Also, I took my friend with me and she notice that some of my hair was like falling into the glue for the lashes and when she tried to move it Shawna goes "No just leave it, ill cut it!" Like noo you won't! This was just a horrible first experience. It's been one full day & 6 lashes have already fallen out ! I still have my groupon deal that has a full set fill but I rather not. At the end of the appointment she finished and said okay hun all done... all while she still is texting. she's sooo unprofessional ! read more

I got a Groupon for a full set of lashes. When it was my turn, I had to ask Shawna to put a paper towel down since a customer just left and she didn't put down a fresh cover. The other girl ate her lunch on her client's table and talked to Shawna the entire time. The music was "house" music playing loudly and I asked if if she would please turn it lower - she started to argue with me but then stopped and turned it down. I gave her a good tip in spite of her work. The lashes looked bad and I regret not walking out immediately as was my inclination to do so. Very unprofessional and not very clean. I was there 2-1-17 - for your reference read more

I adore Shawna and have been going to her for years! She is very professional and does an amazing job is quick, and her packages for Lashes are very reasonable! I recommend Zen Lashes highly! read more

What can I say I'm addicted! I went in today to get my lashes done. I was a little nervous being the first time.. But I'm so so happy with the results. I have full beautiful lashes. Shawnna was AMAZING! The spa is beautiful as well. They also offer other services such a threading spray tans and body waxing. I highly recommend. It's my new Sherman oaks secret spot. Tip: free two hour parking underground read more

I clearly understand why the 3 stars.... the women who owns this location has horrible customer service skills!!! To start I got a groupon to use and when I came in to my appointment and told them I had purchased a groupon I was made to feel like I should have told them since they only take a few groupons per day and with her hoffing and puffing over me for 5 minutes about the groupon I felt uncomfortable she was taping my eyes shut and applying lashes. I was also over listening to a client who couldn't make it and how she needed to charge her and was talking poorly as I am a new client, not an old friend! It was nothing of a "Zen Experience". I only wanted a half set and explained I didn't want to use mascara and this was my reason for doing lashes. So I don't understand why she made the ends so incredibly long in order to look "normal" I HAD to wear mascara and really build them up to match the long ends she applied. After a few days I had to cut them down to feel "natural" again. After two weeks I booked my fill appointment and misunderstood the receptionist hearing my appointment 11:30 not 11:00. I showed up 12 minutes before my appointment and was told I was 18 minutes late and she was SO BUSY she could not accommodate me for the rest of the day. Mind you that I drove to the valley in the rain and her employee was laying on her cot chatting it up as I walked in the door. They were very unprofessional and extremely unwilling to accommodate my journey to her salon anytime for that day. Not ONLY will I NOT come back for my paid fill but I will pass on to NEVER use the services of this "hole in the wall" salon. I didn't even want to give it 1 star... 0 for cleanliness & service!!! read more

I received the best facial. I was a little fishy about getting it done at first because I saw some bad reviews but this place was honestly amazing. I made a yelp account just to post this to let everyone know how amazing this place is. I purchased a 60 minute facial and after I felt so hydrated. My acne started to clear up a little also. Thanks zen! read more

I went to this place two times. The first time I asked for natural. I honestly just feel like they only do certain "types" of peoples lashes nice. She took 20 minutes to do my lashes each time. My boss who also has a minimum amount of lashes goes to another lash lady who makes hers so thick. I keep getting the excuse that my lashes aren't super long so it can't be full. When the reason people get lashes is to make it full. It's either laziness, prejudice behavior, or lake of expertise. But I keep seeing all these other women walking out with their lashes so full and nice! Never again will I waste 250 in total again. By the way you had so much more lashes to work with on my eyes to get them fuller. I won't make the same mistake again! read more

Booked an appointment TWICE in advance and they cancelled on me TWICE. Maybe because I'm a Groupon holder? They never pick up their phone or return back calls. Don't get me wrong, Erica is actually nice. Wish they would be more prompt in setting up appointment and giving weekend appointment to Groupon holders as well. Good luck. read more

This place is amazing!! Been coming here for 3 years. They make the mashed very natural and full nothing but amazing hospitality and I always get a million compliments. I would never trust anyone else to do them! read more

I waited 2 weeks to post my review so I can see how the lashes help up and they did. Shawna did a full set on me in a little less than an hour. Definitely knows her craft. They were full and pretty and at 2 weeks later they still look good. Will definitely come back for a full set. read more

If I could give a NEGATIVE 5 stars, I would. I along with 2 other people (separately) went to Zen Lashes. It took Shawna (owner) 20 minutes total to do full set - she said "I've been doing this for long time (7 years) so I'm fast." My appointment was at 2:00 pm. she started me at 2:05 pm and I was in my car by 2:25 pm!!! The other two people lashes fell off WITHIN 3 DAYS; mine lasted ONE week. RUN, and I mean RUN the other way. I'm not a '"yelper" but signed on so i can spare someone else of spending a penny at this unprofessional, not clean, horrible place. I left TWO messages and asked for a full refund, and no response yet. I will prepare small claims court papers (I'm a paralegal) and have them served. I want a full refund. Reply to Shawanna: Shawanna, you are consistent with your slickness and lies. Your shop, as I told you, smells like Pizza and looks dirty. You are not a truthful person by ANY MEANS. A real LIAR. Hey people, go ahead and get your lashes done at Zen Lashes and if they ALL FALL OUT WITHIN DAYS OR ONE WEEK, please Yelp the results. Truth always, always manifests itself. Shawnna, you are not professional; not a good eyelash extension expert by any means. I did not cry to you about being treated poorly. You are a liar. I said that being 60+ it is hard enough for women to deal with aging, and I simply said to you that i hoped having eyelash extensions would make me feel pretty. That's the truth. I would NEVER, EVER recommend you to anyone. Your shop, your help, and you all are non-professionals for sure. read more

purchase groupon for zen lashess called at the same time to schedule appointment with them. they took appointment for the 12/23/17 at 11am called the Monday before to confirm appointment i am sure same person that i talked to before said they did not have be down for the appointment. I am very unhappy they way they take their appointments and I will never ever go there even if the service will be free. I am sure that is the reason they have close their woodland hills location due to poor service. read more

I'm always a bit cautious about purchasing deals from deal sites, so I checked yelp reviews before finally deciding to go ahead and buy it. There were a lot of good and some negative reviews but I decided to chance it b/c it seemed like the good outweighed the bad. I purchased a lifebooker deal for 6 months worth of lashes (a full set + 5 fills.) My initial experience of getting my full set was great. Shawna, I guess she's the owner, took her time and I was completely happy with my lashes, they looked natural, I had no complaints at all, so I made my appointment for my first fill that day. I returned 3 weeks later and 5 minutes early for my 10AM appointment. (Their posted business hours are 9AM-5PM, by the way.) No one was there so I waited outside until 10:15 or 10:20. Upon leaving, I called and left a message and no one returned my call, so I called again later in the afternoon to reschedule my appointment. I explained what happened and whomever I spoke to said "that's weird, Shawna transferred all of her appointments to me b/c her son is sick, but she didn't mention anything about a 10AM appointment." I asked to reschedule and made another appointment for 10AM the following day. Same thing happened!!!! I showed up at 10AM and no one was there so I waited 15minutes and left a message again, with absolutely no response. I will NOT be calling back again to reschedule. Complete waste of time and money! She made her money with my full set and anything beyond that she probably isn't making any profit. My lifebooker deal cost less than the regular price of a full set, so I'm sure they're just trying to avoid having to honor my deal. It's really unfortunate because I was genuinely happy with my lashes when I actually got them! I would assume that all of the good reviews are coming from full price customers. They're probably treated differently than those of us that purchased deals on lifebooker or groupon. read more

Zen Lashess - Eyelash Service Near Me - Los Angeles, California

Been to this place a couple of times and although i like the way my lashes turn out I wont be coming back. The receptionist is rude and the few times that I've called to make appointments always seems to be in a rush. Not to mention, the first time i came in here i was 5 minutes late and she gave me a HARD time about it.. but, umm the technician was still working on someone else's lashes. So you give me a hard time for being 5 minutes late but I ended up waiting 10 minutes to be seen?? The receptionist is not friendly and can come out to be very arrogant and rude--- I rather pay at little more $$ and get EXCELLENT costumer service! read more