The only good thing about this place is Chan and I'm sad that I won't have her to do my pedicure.. this place is downright terrible. I have picture proof in my last review that they didn't do my nails well twice and I made a review about it which is exactly what this platform is for. I was never rude. I was never nasty. I went in there. Got my nails done and tipped well each time. I guess the business saw my honest review and they felt some type of way about it because after seeing it, they've been lying to me and messing with my appointments.. saying I was double booked, telling me to call back multiple times, saying they will call me back and never did and canceling my appointment an hour before and having Chan do it (appointment wasn't even with her) because they know she's sweet. When I went in today to get the acrylic soap off because they have been giving me such a hard time, the guy basically said because I left a bad review on yelp that they didn't want to do my nails anymore . Like I stated, I never gave them a hard time. I only told the truth if you don't want that reviews on yelp then hire people that do their job and do it well. Clearly, it's not just me because they only have two stars on this platform. When I become a customer of somewhere, I usually stay for years and manage to tip well every time. So this is definitely not on me. I will continue to yelp and tell people about places and businesses so they can have a heads up good or bad. No matter how much I gave this business they just so happened to be bad . I'm sure they'll be a comment under my post from the owner saying how sorry they were and how they didn't want to service me because I was unhappy, but that's no reason to turn anyone away, especially in the manner that the manager did it. read more

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Best nail spa in the area. The best nail techs, the space is always clean, GREAT color selections & variety of technique options, comfortable & relaxing chairs, full bar, peaceful environment & overall very well run salon. Love supporting this business! read more

Hanna did my nails and OMG! Absolutely Beautiful!!!! The Best Nails I've Ever Had. Thank you Hanna. read more

This was my first time to this establishment. I was in need of a pedicure and this place was recommended by a friend. The first thing I noticed was how clean it was. I was greeted almost immediately with a smile. I arrived early for my appointment and was advised to check in and pick my color. My service started right away. Chan was so nice and we spoke about several topics. They were not crowded and she took her time with my pedicure. Her attention to detail was appreciated. I am so glad I chose the signature pedicure. The massage chair coupled with the foot and leg massage was exactly what I needed. The hot towel was awesome after the tangerine exfoliation scrub. I love the color I chose. I will definitely be back. Great job Zen! read more

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It's been a few days since my pedicure and my big toe is still throbbing. The nail tech who did my nails cut the nail down so short, and trimmed the cuticle so close that it was bleeding. I was wincing and told her it hurt, and she responded "yes yes" and put my foot into the water. Not only did she literally injury me days before my brothers wedding, but she didn't even say hello or ask if I wanted a drink. Overall, I felt like the service was lacking and the actual pedicure itself left me in pain! read more

Have gone twice.. first time was okay liked nails got a solid color dip set no tips added. This time I got short almond French tips added length... I ended up with the same tech both times by coincidence and would not go back. I got cut 3 times to where I was bleeding.. during filing. Overall not great experience. read more

Zen Nail Spa - Cut on pinky - Nail Salons Near Me - Orange, Ohio

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This is my second time here and both times I've had a fantastic experience. I always get a gel mani and pedi. It is on my more exp side but it's worth it. They have such a large range of colors. Especially neutrals! I did a light pink the first time then this light beige. Both times I've had a different person but u never have a preference. Everyone is so welcoming and nice. Place is fancy, updated equipment, etc. location is great because there's a lot of parking and stores near by. Would recommend calling in to book an appointment! Overall, great exp. Will be coming back! read more

Zen Nail Spa - Nail Salons Near Me - Orange, Ohio

Repeat, nothing stated on website re: no same day appointments. I was in town for a wedding, stayed at hotel across the street. No need for future appointment. Located in outdoor mall across street from hotel. Walked in requesting same day appointment. Empty. Told they do not accept same day appointments. Nothing stating this on website. Does not deserve even one star. read more

This was not a great experience, AT ALL! The nail tech (Laticia) was very short, uncommunicative, and rude! Instead of communicating what she wanted me to do throughout the process, she would tug on and pull my hands, or confrontationally ask me why my fingers are tense all of the sudden, then go back to listening to her EarPods, disappearing and randomly coming back, or taking phone calls during my service (all of which would have been OK if there was more communication from the start to the finish)! On top of that when she applied and filed my tips, I let her know that one of them was not in the almond shape, as I had originally requested, but rather a claw! I deal with children under two so this is a no go, and she rudely asked "what she was supposed to do about it." To that I replied "fix it how I originally requested", in a nice but short manner! Had I been smart, I would've requested her to take off the tips and just left, but I tried to be nice and pull through. I got nails done yesterday (dip with tips) and two are already broken (now three after putting on a SHOE). I was also charged for cutting the long tips to a reasonable length and filing my nails... none of which is clearly communicated on their menu (to be honest I personally think is ridiculous, but I paid it all the same!) It was a very uncomfortable experience and it seems like the tech was having a bad day even before she started my nails. The only reason I continue to give her a tip was because I was hoping that would lighten her mood for the next individual she had to come in contact with, and for the service which I convinced myself looked good when I left, only to find out the next day three nails would already be broken. I would not recommend this spot to anybody , or at least that nail technician, especially if that's the quality of her work! They used to be so great, but over the years the quality has gone down! ***UPDATE, 4 nails have broken...this is ridiculous read more

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I have been a customer every 6-8 weeks for a couple of years. I was in a few weeks ago for a pedicure. I now have a terrible toenail fungus infection that will take a year and medicine that costs $100 a month to clear up-$1200! I have not traveled, walked barefoot or done anything else to lead me to believe there is any other place I would have been infected. read more

I had an amazing experience at zen nails, the atmosphere was relaxing, clean, and beautifully designed. The staff was incredibly welcoming and professional. My nail technician was gentle, and paid close attention to detail. I got a manicure and pedicure deluxe. it turned out flawless. They use high-quality products, and everything was spotless, which made me feel comfortable. I also appreciated the wide selection of colors and nail art options. Highly recommend this place to anyone looking for nail care and a little pampering. I'll definitely be coming back read more

I got a pedicure this afternoon. I wrote down the kind of pedicure I was getting and I also told the employee who walked me over to the chair. Nobody explained to me what was happening but eventually another employee came over and began doing my pedicure. Part way through I had to tell her she was doing services that I didn't ask for. She was very upset and said I should've told her. I had already told the other woman and the gentleman I signed in with. She didn't speak to me the rest of the service then she walked away without saying where I should go for my feet to dry or even saying goodbye, Just left me sitting in the chair. I'll never return to this establishment. This was the worst customer service I've ever received at a nail salon. read more

Quality the nails weren't worth the price 75 for this is crazy. One hand looks different than the other one. They put clear acrylic on top on my nails that were nude so it looks like i still need a full bs read more

Zen Nail Spa - asked for almond got stiletto. used clear nail acrylic for my fill but i had nude acrylic on my last set.Charged me 75 for a fill bs - Nail Salons Near Me - Orange, Ohio

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Met up with 2 friends on a Saturday afternoon for pedicures. They weren't terribly busy and there was no wait. We were able to get 3 chairs next to each other, no problem. I believe I got the Pure Serenity pedicure, which came with a glass of wine. It was a pretty standard pedicure. The chair worked fine, the mud mask was a little thin, leg massage was just ok. My tech was nice and switched out my polish quickly when we found my original color choice to be too thin. Nothing to write home about. The shop itself appeared pretty clean but is showing signs of wear. There are cabinets missing doors, chipped finishings, etc. I didn't love the polish selection, but there was a variety. I would go back again. read more

Had my nails done twice in the last 2 months when I ask for a manicure the nail tech removed my polish and I had nail fungus it was appallingl This nail tech was the one I had last seen he swore he wasn't responsible He tried to convince me it was my fault. He kept saying whoever did your nails last is responsible it was HIMm He tried to talk me into getting new nail tips over the fungus I said no! Soak it all off he then gave me to someone else to finish the job he kept talking in his native tongue to other techs laughing. Needless to say I was angry I spoke to the owner who started yelling at me and reluctantly let me leave without paying. I will never go there again. They are money hungry and could care less about customer service or well being of a customer previously when I gave the tech a $15 tip he was very polite. Own up people learn to admit a bad situation exists be empathetic and not yell it will grow back I noticed their ratings are low probably well deserved People will come many won't again the sweatshop mentality isn't working the community deserves better read more

I went for a pedicure with my sister and they were very efficient in getting us seated and doing our pedi's. The quality of my pedicure was not great, the technician spent the entire time giggling with a co-worker and speaking in their language and I'm fairly certain they were making jokes about us. I watched as all of the technicians pulled out their nail file and clippers and could immediately see that they were not sterilizing them between customers. Thankfully I only did a polish change because that is. It sanitary AT ALL. As for the salon itself, it is somewhat run down, the pedicure chair I sat in was so worn in places you could see the stuffing coming through the chair. I went to use the bathroom and turned right around, it was flat out gross and not maintained. The grout was stained, there was a towel shoved behind the toilet to keep it from leaking as the towel looked soaked. Save your money and go to a nice clean salon. read more

Probably the worst nail experience I've ever had with the worst pricing. I came with my bridal party, BIG MISTAKE. Personally, my manicure was done by a very grumpy gentleman who didn't bother with my cuticles or with moisturizing my hands afterwards. I was left with having to have my nails air dry, which has never been my experience. The result has been an uneven manicure. My pedicure has not lasted beyond 48hours which is extremely unusual for me as pedicures usually last weeks. The extra money I spent on getting my callouses taken care of has made my feet SO BAD, the nail polish (which I let dry for over 24h in flip flops or just no shoes) was ruined the next day just by wearing closed toes shoes for a day. The manicures on my bridal party didn't even last a week (they all got gel manicures), their toes look even worse than mine! For their prices, GO ELSEWHERE read more

Zen Nail Spa - Nail Salons Near Me - Orange, Ohio

I received the best customer experience and service. Upon entering I was greeted immediately. Once I said pedicure the tech was ready for me. Dayanna did the dang on thing on these feet! She was gentle and got the job done. She had a very pleasant demeanor and was very friendly. I've been on the hunt for a new place I'm so glad I found Zen! read more

Tried to give this place another try and went for a gel pedicure. I selected the Pure Serenity Pedicure and I loved the mud mask! DeeDee also gave an excellent leg massage. The pedicure was actually good. The issue was the polish. It's an additional $20 for gel polish, but it lasts. Or at least it's suppose to. 3 days after my service half of the polish just chipped off one of my toes. I went back and they said she we would fix it free of charge. Her fix? Slap a coat of polish over the half of my toe that still had polish and the bare area! She then put the top coat on every toe on that foot. I had white polish and for some reason there is a yellow tint. The icing on the cake was another toe, on the same foot, chipping the next day! My gel pedicure usually lasts 3 weeks not 3 days. I'm not going back. read more

Zen Nail Spa - Gel manicure - Nail Salons Near Me - Orange, Ohio

Jane and Tina were miracle workers! Me & my co worker came here after work & didn't expect the amazing service we received!

The business owner at this establishment stated that "we [they] charge accordingly to the service requested and do not overcharge" . I completely disagree. In fact, you will be very much overcharged if you get your nails done here. Trust the reviews and the fact that this establishment has 2 stars right now....it's for a reason. Over $75 for gel nails and then to remove them they charge $20 without tax. I'll be returning to my usual salon. Prices are absolutely RIDICULOUS. The establishment and service isn't even that good or nice to be charging those sorts of prices. If the service was great and the establishment was brand new or in a nicer area perhaps I could understand why the prices would be like that, but that's not even the case! read more

I had Ben, he was super chill. I don't like talking during stuff like this like hair appointments and stuff and he was cool with that. A man of few words. There are a lot of bad reviews on this place and to that i say, they must've not had ben. I am including before and after pictures of my nails. I got gel in L16 if your wondering read more

Zen Nail Spa - after - Nail Salons Near Me - Orange, Ohio

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Got a dip manicure last Thursday, it chipped that Sunday, lost one nail completely by Tuesday and now three other nails are chipped read more

Zen Nail Spa - Chipped, cracked and rough 6 days after getting the dip manicure ‍ - Nail Salons Near Me - Orange, Ohio

Beyond rude Technician is barely competent. They have zero business calling an 11 minute manicure a gel full The technician was in such a hurry and gave me the worst sloppiest manicure I've ever received. DO NOT GO THERE! read more

Definitely me and my wife favorite dating spot in Pincrest. Our to favorites are Ms Vee and Ms Dee. I recommend the Long Island. Weather we schedule an appointment or a random walk in always a high point in our day. Realtor Vernard Keller Williams read more

Zen Nail Spa - Ms Vee - Nail Salons Near Me - Orange, Ohio

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I should have looked at the reviews before I went! Someone spoke so "highly" about this place. I went to "Dee" and her shaping was great but her polishing skills are awful. $60 for what? She kept trying to fix them not to mention kept cutting my cuticles. I will not return!! The nail tech kept bragging like ohhhh I've been doing this 20 years. REALLY! Save yourself the trouble and go elsewhere! read more

Zen Nail Spa - DO NOT GO HERE!! I went to "Dee"! - Nail Salons Near Me - Orange, Ohio

some of the worst customer service I have ever gotten. They do a horrible job with your nails they break and then you asked to get them fixed and they have an attitude about it. You asked to make an appointment with someone and they tell you they're not working to show up and see them there read more

I've finally decided to give up on Zen Nail Spa :( After todays visit I can't keep giving my money away for the quality of work they are able to provide. The one thing that is consistent FOR ME at this salon is I always feel rushed and it's always sloppy work. When I'm in town, I have tried to go different days of the week, and at different times of the day, and no matter when I go, how busy they are or aren't, or who does my nails, they never look like the amount I pay. Along with a couple of other minor issues today, again the work is just too sloppy. Even if I point out the very obvious issues, the techs should know they shouldn't let a customer leave like this, and always check their work. read more

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The front desk and manager are the worst. I was told it would be 15 minutes, fast forward 30 minutes still nothing. Then I went to the bathroom, the toilet didn't flush and there was piece of poop floating. I told the front desk, nothing was done. When I came back and now really had to go after waiting nearly 45 minutes. The manager pretty much told me I was a liar. Why would I make that up?! Worst service. There are some good nail technicians, but won't be going there anymore. read more

My sister and I decided to get birthday pedicures. We arrived around 5:30 and were told there were no available techs to service us. We left our name and number and went shopping at a nearby store.. They called us 20 minutes later to return. The shop is quite large, well-lit, and modern. The pedicure chairs are in good repair and they even recline! The music selection is Top 40, but played softly enough to both enjoy or ignore. The selection of gel colors is mind-boggling! Our techs were friendly and knew when to give us time to interact with each other. There seemed to be a bit of tension between two of the techs, but they were professional enough not to make us too uncomfortable. There is an option to order a cocktail from the menu with a pedicure upgrade. It's worth the money to upgrade, as you get the massage, softening treatments, and a cocktail that is large and boozy enough to relax without being light-headed. The total price and tip is comparable to other nail salons that are not as posh or interesting. read more

I was charged for nail polish removal! That's ridiculous! You have to remove the polish to do my nails. I've never heard of anything so ridiculous. read more

I'm not sure why this place has such a low rating! I came in this afternoon for the first time for a pedicure. The place is beautiful! I was greeted quickly and they were able to get me in right away as a walk in! I had Angela as my tech and she was so sweet! My pedicure looks great (so far) but will have to update you if the polish chips easily. But for now, I'm impressed and recommend! read more

My manicurist was very rude and off putting. She wore the name tag Nancy,. She buffed my and filed my skin below my cuticles well onto my toes she was lifting and dropping my feet for the $50 pedicure to the point you could hear an audible thud. She didn't even bother shaping my toenails. For my manicure it was just as abrasive and not at all professional. She did not correct her mistakes and tried to finish the manicure with polish all around my nail beds and on my cuticles. When she finished she pushed my hands (not exaggerating on the force used) and walked out. I kept my composure but will never be back, which I believe was the point. The two stars are for cleanliness and for color selection. read more

My experience at this salon was AWFUL. I got a gel manicure and from start to finish, the customer service was terrible. I had an appointment scheduled in advance and the manicurist took 10 minutes with me, didn't complete the edges of my nails and I walked away with several bloody fingers. My nails didn't last a day before peeling. Photos below are from one week after. I'd save your money and go elsewhere. read more

Zen Nail Spa - Nail Salons Near Me - Orange, Ohio

I came in for a nail repair and waited for 30 minutes which was no issue... multiple nail techs were asked to fix it and replied no. The nail tech rushed and was rude doing my nails. I simply asked the manager when she finished if she could fill the polish in on the side because it was sloppy & he told me "ask her yourself". I went to her and asked and she cut my nail completely off and said "find somebody else to do it". The manager told me there was nothing he could do and that it was "between you & her". Multiple people told him how wrong he was & others even walked out and he did not care. I will never come back to this establishment. read more

Zen Nail Spa - my nail that she clipped off - Nail Salons Near Me - Orange, Ohio

The only plus to this nail shop is the staff has awesome customer service their polite an the space is nice an clean the service that they provide my be great for some I guess based on how you like to deal with when getting your service provided am personal not a person who get her nails done all the time but when I do I expect the best out of the one doing my service that an paying for will not be returning to this shop it did not exceed my expectations the nail tech did not do quality work based on what I was charged for I received the dip nails an I haven't had them done an hour good an on broke off the dip is not placed will at all an I also had my 7 year a pedi /mani her big toe was polished 3 time an did not dry after her sitting for 30mins the need to lower there prices if the service is not going to add up read more

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Absolutely awful! I came here yesterday for a gel full set and a pedicure for my graduation today. I showered and all the rhinestones are off my hand unsurprisingly as the nail tech did it she just used regular top coat and attached the rhinestones. I specifically asked her why she wasn't using nail glue she said no no this is how you do it I know that's bs from getting my nails done before. Now today is the day of my graduation and I have f****ed up nails in less than 12 hours of paying over $200. I'm blowing up their phone no answer I will be disputing with my bank since they refuse to answer their phone to fix It. read more

Horrible! Horrible Horrible! Definitely don't go to this place for eyebrows!!! I went for eyebrow removal and they burned my skin with wax I can't explain the pain I've been through.. Employees lack confidence in the work they do and they really don't have the aptitude for it. There is no manager who supports you and tries to help you after a bad experience. The director of the institution prefers to argue. Please do not entrust your skin to this institution! read more

This has been my go to location for pedis. Was going to Anthony Vince in Crocker before Zen opened in Pinecrest. This is right down the street and until this week I had always had pretty good service. I am not one to say anything is because of race but there could be no other reason than profiling me as someone that would walk out without paying. Dang provided my service and before he finished asked for payment. I dismissed him in the onset of the question because I ALWAYS pay at the counter. Needless to say after applying my quick dry which I had to request he again asked for payment. I said I'll pay at the counter as I always do and he says no you pay now??? HUH? I told him I've always paid at the counter and asked was there a problem? He said people walk out without paying? What people would that be? Black people because surely when I waited for my friend to come I saw several Caucasian customers pay at the desk! Cearly insisted I pay before getting up from my chair despite the fact the person with me wasn't even done yet. Very disappointed and will give my dollars to a venues that does not have disparity in treatment of their clientele. HOW RUDE! read more

First experience for me to get a manicure and I will never go back. Avoid this place if you are looking to be taking care off and have a good time. The ladies are complaining when doing the manicure with oh by the way lasted 7 min for mine! She was rude, fast and I could not even say what I wanted for shape and lengths (she cut it before I could ask). The bar is a nice idea, but only if you can order... we ordered to the lady and she left us hanging for 20min... no explanation... The pedicure seems better over there but I would not go back to this place, for this price and customer negligence. read more