Personally I had a great time at this salon. There was no wait. And what I received for the price was well worth it! I did the Felix pedi spa. The hot rocks weren't as hot as I normally like it. But they got the blood flowing. I really enjoyed the customer service I received. There was nothing off about this place. I'm not sure why the other reviews are so bad. I definitely recommend this location. read more

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On 7/6 I went to Zen nails. The owner asked me what service I wanted as always. I told him I wanted a pedicure and a fill in. As routine, they took me to the back for my pedicure. As the tech was doing my feet I asked her if she was going to use the tool that they normally use to go under the toenail and around the side to push all the dead skin out. The tech continue to say she was using the cuticle cuter but I was asking about the other tool, which is always used whey my feet is getting done. She proceed to get nasty and yelled at me. I told her she doesn't have to yell. She continue to do my feet and I remained quite. Once she finished she said 10 to 15 min wait for my nails. As I proceeded to the front to wait. The owner tells me no one wants to do my nails because I complain to much. I instantly became confuse. They labeled me as a problem customer. I been going to them for 5 years or more and was just there 2 weeks ago. I have never complained but have told them can they fix something that wasn't right with my nails in a pleasant way. The owner didn't want to hear anything. So they take my money for my pedicure but basically pushed me out afterwards. I have never caused anything in their establishment. I asked if they had the wrong person. I say all this to say I will never ever patronize them again. That was poor service on the management. No one could tell me what I did. I told the manager that was races. His communication socks. I normally felt he was a great guy. If I was such this complainer as they say why was I able to come in and get my feet done. It was that tech who said something. It was okay for her to yell at me when I am paying for a service. So I guess I don't had a right to ask her a question. Make it make sense. No worries. I will never go back there again. read more

When this place first opened in 2015 or 2016, I went a few times before relocating. I LOVED IT! I'm in town for a few months. After read8ng the reviews,I broke down and started going back, so far 2 visits. I ABSOLUTELY HATE that I'm not listened to and acknowledged; "you worry", "I do 2 coats for you" (of top coat) NO, NANCY! I asked you to apply a little glue so my nail could grow out and not break in the skin. So what happened? The crack opened and kept catching my hair, the dog's hair, my sweaters. I LOVE The DND polish and the colors. I no longer worry about my thumbs peeling up, but now 2 nail techs have been reluctant with Nancy, just NOT using nail glue. BTW, these are my nails, and they're kinda soft, hence the gel polish and faithful visits to a nail shop. I REFUSE get dip or cover my nails with acrylic nails, NOT HEALTHY. URGH! Not using the glue feels like an up sale tactic! Very old school and demeaning. So if you have no nail issues, the manicure quality is EXCELLENT! The timing to get in a chair, ! The prices, on par. Oh, and Nancy wouldn't allow me to get a decent amount of time under the light??? This tactic will make your color start to wave up or bubble. The pictures are my nails after 2 and 3 weeks. If I can get a nail tech to listen and do what I want and I'M PAYING FOR, this place would be my solid GO TO! Nancy did my brows-PERFECT!!!! read more

Zen Nails Studio - My first visit. This was 3 week old polish. - Nail Salons Near Me - Oxon Hill, Maryland

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Okay so I come to this area monthly to pay my mortgage and what better pick me up than getting your nails done to make me feel better! So I will say this is really a 3.5 review but I'll say 4. Okay so I went in on like a Friday and was able to be seated right away, that's a win. Charged me $60 to shape and she did a good job with my stilletto and then it was extra to choose two colors. I didn't like that right after she just put oil in the cuticles and that's it. No moisturizing the whole hand or fingers. They have these cute TVs around that promote the prices, services, nail inspo etc and it also shows a hand getting massaged the nails were done! Ask me was my palm even touched?! Lol. I just feel like that's a small thing at the end that changes everything. Hands all dry and fingertips just shiny. I had to grab my lotion out my bag and rub my hands and crack my knuckles. But the place is nice! Chairs nice, place well kept etc. Now the second bad. Three of my nails started chippin less than 24 hours later! Like howww! I got a gel fill in and it was just peeling off! Nothing like your nails messing up after you just got them done. Now guess what I had to do? Go back the next morning because lord knows I couldn't wait two days and then go back bc then I woulda been to blame! So I had to drive the next day, a Saturday, and I went close to opening bc lord knows I didn't want to wait. Thankfully it was a rainy day and I beat the rush. I showed the owner my nails and I'm irked y'all bc it's a rainy Saturday morning and I could be in bed had my nails not got jacked up. But I will say that they owner was super understanding! Asked me who did them and put me back in their chair. I was given a fresh set which was expected because it's like 3-4 nails peeling yeah we gotta do it all over. She did it and it was much better this time around. They didn't give me fuss or any hassle so that's why it gets a 4. But yet again! No hand massage! Quick oil on tips and no even rubbing lotion in my palms or nothing so cute shiny fingertips but stiff fingers and ash hands. I just feel like a ten second hand rub down wouldn't hurt. A ton of parking, place is clean- there was even like a kiddie korner where it was cute kid massage chairs for the kids. So I would definitely come back, prices reasonable and good customer service. But not a top pic for me without that TLC at the end. read more

I was a walk in and I requested a mani/pedi and a shiny buff. When I was seated my nail tech NANCY was trying to upsale services but when I asked her about the difference between traditional/spa/ and zen spa she couldn't tell me the difference. When I requested shiny buff she made a face and said gel is better. I told her I don't want gel. After my pedicure was done she walked me over to start my mani. In the middle of my mani, one of her regulars came in and all of a sudden she attempts to do a rush job. She "did" a buff on my nails and nothing shined and when I brought it to her attention she said "you want the sides done?" Yes ma'am that is a part of my nail isn't it?! read more

Zen Nails Studio - Literally after my mani pedicure - Nail Salons Near Me - Oxon Hill, Maryland

* Thoroughly Update: John is gone and so is any reason to come here. Nice atmosphere (building and equipment) but the customer service has declined severely. "Duke" does a terrible manicure. Save your time & your dime read more

Zen Nails Studio - Nail Salons Near Me - Oxon Hill, Maryland

Entering Zen I was immediately a little uneasy due to the tone of the desk receptionist. She asked what I wanted and then told me to go to the back. While yelling she stood and begin walking behind me and yelled for Lisa. I moved to the side thinking she needed to be in front of me to point out where I should sit and wait for Lisa in the pedicure area but... She was no longer there. Lisa came from the back and begin my pedicure. I told Lisa I wanted a regular mani and pedi to which began the lackluster, half tail pedicure Lisa tried to give. She barely cut my cuticles and ever so gently brushed the pumice stone across the bottom of my feet. I haven't had a pedicure since September so I knew I needed to speak up. Which I did. Lisa also did my manicure and attempted to leave my nails uneven to which I again spoke up. Lisa appeared a little frustrated with me questioning her actions be I simply let her know that I can't leave looking any kind of way. She continued working and I continued checking over everything that was done. When she announced she was going to be the person doing my eyebrows I wanted to cry... If your eyebrows are jacked up there is no repair for WEEKS!! I looked her in her eyes and just told her how it is and don't mess up my eyebrows please! All in all in the end everything turned out okay BUT when I go to ang salon I want to relax and not have to watch over someone like a hawk. I was uneasy the entire time... Not sure if I'll go back to this salon. read more

Zen Nails Studio - Eyebrows by Lisa (per my request no arch, only cleaned up and keeping the thickness). - Nail Salons Near Me - Oxon Hill, Maryland

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This may have been my 3rd or 4th visit to Zen. I noticed after Covid restrictions you now MUST get gel pedicure, which is more expensive of course, but I wonder if it's ploy to just get more money. But anyway I've been 2 times recently for convenience. My visit on June 11 went well, however my visit yesterday was not so pleasant. Starting with the hour wait, but it's a holiday weekend so that's understandable. The real concern is that the nail tech accident my cut my ankle with the callous remover, I noticed during. Small cut. However once I walked out I noticed my bit toe stinging, I discovered I was cut there also. I went back in and told the front desk, I was given a 15% refund. As for the SNS manicure, it was ok. The guy acted like he didn't want to clean my hands up after, with all the powder residue. There was not attn to my cuticles, no lotion or oil applied to my hands. My visit total time yesterday was 3 hours!! All in all, this may have been my last visit. read more

Zen Nails Studio - Discover another small cut on my toe after leaving the nail shop. 2 small cuts in one visit. Accident I know, but still - Nail Salons Near Me - Oxon Hill, Maryland

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they gave me the biggest fattest nails I ever seen then got mad when I told them I don't like the shape and size at this point we need to start just buying press on cause these nail shops are over priced for this trash work read more

Ok after a year hiatus I have to update my review. My daughter convinced me to try Zen nails again after my horrible experience a year ago. I must sayyyy the necessary changes that needed to be made as far as employees WERE MADE! I went three weeks ago and I went again today and everyone was so nice and friendly. Something i honestly was not use too going there. Today after my service they even gave little gifts. Keep those bad apples out and i promise business will continue to boom! read more

I've come here for awhile . same design everytime , with acryl powder.. not once have I been asked wat color or anything . always same price no matter who I go to . now today this person doesn't know the color , is charging me more & is a sassy man. gon ask me questions about my nails just to not listen to the answers & do what he wants. also let's run the cameras back over the last couple months/year & this was the worst experience I've ever had. read more

don't go. too expensive and ripped off my daughter. cut her nails all the way down and gave her tips without my permission. then, one of the techs had the audacity to talk about my feet to my face. for almost $400 for 3 people, this disrespect was not warranted nor appreciated. read more

I have been going to this salon for the last few months as a regular customer of Emily. Emily is 10/10, absolute recommend every time. Her ability to execute complex designs is unmatched. However, I needed to head out of town tomorrow and Emily was on vacation this week. FML. I go to the salon and inform the greeter I needed a fill-in. After around 15 min I was instructed to sit at Bryan's station. I should have known from the presence of random old nail chips from other clients and the way in which piles of nail dust accumulated where I was to place my feet under the station it was going to be a bad look. I looked past this and sat down. Before we get started I explained to him that I just needed a simple matte nude look with a little Gold foil on my two ring fingers. He said they did not have foil in the store. I clarified once again with him - as I still had gold foil on my old nails from this very salon. He went on to LIE and say that Emily has her own stuff which includes the gold foil and takes it when she leaves. Not understanding the lie at this time I continue to sit in the chair. Bryan was a little rough as he removed the old gel polish from my hands, which I also looked past. I informed him that I saw the nail on my left ring finger was lifting at the side from the acrylic. He informs me there is nothing he could do about that. I immediately pulled my hands away because that simply wasn't true. I explained to him that I wash my hands SEVERAL times a day and have reservations about water being able to enter under my nails. I additionally stated in the past Emily would use one of her electronic tools and carve out an area around the separated acrylic and use the cuticle cutter to remove that area. She would then smooth it down prior to completing the fill-in. I was immediately told "I'm not Emily" and no one in this shop does this. I then asked if the cuticle cutter can be used to chip away at the old acrylic in conjunction with using a fake nail tip to help pry away the old acrylic - which would allow for an overlay over my old nail. He again refused this solution and told me I would have to soak all my nails off. YOU THOUGHT! He then beckoned to the greeter who essentially said that my girl Emily is the most skilled person in there and others are not up to her level. Bet Bryan, if you were wack just say so! I politely ask for the fake nail tip and the cuticle cutter and proceed to remove the old acrylic from my nail myself. At this point I turn to the young lady next to me and ask "am I tripping". She said, "No...and with the amount of times he said 'I don't know how and I don't do', I wouldn't even feel comfortable with him doing my nails. That's why I always come to Lee". (Shout out to Lee, because his clients big him up. I don't know the man, but I digress.) At this point I explain to the greeter that Bryan has been talking down at me and his attitude was anything but professional or accommodating. I asked to be placed with a new nail technician. I am SOOOOOOO grateful I followed my gut. I sat at Bella's chair and the energy was day and night. She asked what I wanted and was so gentle with my hands. I explained the same nude and gold foil look to her I desired. Do you know she busted out a damn near Costco tub of gold foil? I asked her if this was communal. She said yes. I asked her in another way just to be sure, "so anyone in the shop has access to this?" She said yes again. I told her I was just beside myself because a few moments ago Bryan lied and said it did not exist. Anyway, Bella took her time and gave me exactly what I asked for. She's 10/10, def recommend. Please DO NOT sit in Bryan's chair - when you enter the shop second row on the left the aisle seat. You will regret it and drive up your blood pressure with his level of inadequacy. Now my boos Emily and Bella, try them out and you won't regret it! read more

Zen Nails Studio - Nude matte nails with non-matte gold foil design on ring finger. - Nail Salons Near Me - Oxon Hill, Maryland

First time to this place. Very nice, spacious and very clean. They greet you when you come in. My tech was Linda. She did excellent on my nails and feet. I have problems with ingrown toenails and she was able to clip my toenails and my toes feel excellent. Staff are very polite. Come on Tuesday or Wednesday. Pay cash save 15%!!! read more

Zen Nails Studio - Pedicure was excellent - Nail Salons Near Me - Oxon Hill, Maryland

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Wow!! The disrespect I was given today was so uncalled for I'm a paying customer!!! I was treated as if i was trash here feelings are deeply hurt... All i wanted was a longer feet massage with a extra TIP!! I was told NO AND THEN DID A RUSH JOB ON MY FEET.. NEVER AGAIN read more

Zen Nails Studio - Feet are so dry!! Didn't use any oil smh - Nail Salons Near Me - Oxon Hill, Maryland

I loved some of the work I've gotten there in the past, but that's about it. First off, it's hard to build a rapport with anyone there because you seldom get the same tech, as they're always pretty crowded. Before today, I would still have given them five stars, but after my interaction with the front desk today, I'll have to rate them down. I went in about ten days ago to get my nails done and I broke one yesterday. I decided to stop in after work and get it repaired, but couldn't remember who did them. Several techs approached the desk and spoke among themselves, asking me--repeatedly--if I was sure I'd gotten them done there. I replied "yes" and explained that I wasn't trying to get a free repair. Then someone emerged from the back and adamantly insisted that I couldn't have had them done there because they don't have that color. I asked her to check the log inches from her. She wouldn't. So, I moved on and asked if they could accommodate the style (a nude and black ombré in a coffin shape). They agreed. Then the tech who asked disappeared for a few minutes and said the wait would be twenty minutes. I gave up and left. Aside from the wait time, I don't appreciate casually being called a liar to my face. I'll find another salon. read more

Zen Nails Studio - Nail Salons Near Me - Oxon Hill, Maryland

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Joe did an amazing job on my fill-in. Amazing artist with designs, superb customer service with conversation and information. I would recommend him to make all your nail art dreams come true. Luv Ang read more

Zen Nails Studio - Matt Fill-in - Nail Salons Near Me - Oxon Hill, Maryland

Stopped by because it was Tuesday and they offer a cash discount. I wanted a full set dipped ombré but no one could do it. The wait was pretty long but they finally admitted no one who didn't have appointments could do it so I accepted a recommendation to try colored acrylic powder. It looked pretty dark but I thought it would be better than pink...Bryan was quick, efficient, but he did talk me into nails much longer than I'd ordinarily consider. I'm having a hard time typing as we speak lol. I'm scared to find out how work will be! The color acrylic isn't the look I wanted. It IS ombré and it is nice so I still give 4 Stars but it's harsher and more defined than I wanted so I'll hold out for dipping next time. UPDATE SO I gave them another try and this is my honest opinion: they're scammers and/or extremely racist and/or bigoted and/or just have no qualms about their customer's experiences. They ABSOLUTELY have no desire to have their clientele actually have a relaxing, enjoyable experience. I mean, I guess if you don't have to work for your money... maybe there is really NO competition on Oxon Hill Road. I called several times to try to get an appointment, the guy kept saying "what time are you coming? Yeah, okay, we can do it." Suffice to say, they don't freaking take appointments. I got there at 6:30 and was left to soak FOR AN HOUR while they figured out who could do SNS ombré. I carefully asked the young black receptionist, who was reasonably friendly, if they could really do it or if they were going to make me wait two hours and try to trick me with acrylic again. She says there are 2 people who can do it: Li and Lin. Fine, Li is the girl, she's there. It's now 7:45 and she's FINALLY starting. Ok, I'm from Arizona but I don't think this is a regional thing: she was freaking RUDE. I asked questions, told her what I got and liked and EVERY TIME I mentioned another thing (I asked her to round out my nails more, they looked boxy and bad) she got more and more sullen. I wanted a basic SNS dipping powder in ombré. It's simple, I've been getting it for YEARS and it's $50 (this becomes relevant later). She took an hour and. A half to do it. Asked questions --this was actually okay because I like that she wants to know how I like it-- but was extra surly and just. UGH. At the end of the day, she just made want to leave. If I didn't have a professional job... yeah, I've been up since 6:45 too and I commute downtown and have two kids whose bedtimes I'm missing trying not to look like I've been planting potatoes with my bare hands so the LEAST you can do is act like you care a LITTLE about my presence or at least my money. This shop doesn't post prices but they do CONSPICUOUSLY post signs demanding cash tips and stating all the nickel and diming that they do (WHERE IN THE FRESH HELL DOES IT COST $5 FOR ANY SHAPE OTHER THAN SQUARE?!?). Anywhoo after she sucks her teeth and walks to the back YET AGAIN without communicating why --I've been getting this service for YEARS and never been asked some of these questions!!! She also told me an odd story about how one of her other clients went to Jacksonville, FL and the manicurist hadn't even heard of SNS. Ok, I get it, it's "relatively new." But NOT THAT NEW. I'VE LITERALLY BEEN GETTING IT FOR 5 YEARS. Anyways, I get up when it seems dry because it's nearing 9 o clock and I've got to go...and now she comes running back to check if it's dry...ummm....and then she says: "It's $65". SIXTY FIVE DOLLARS. For a manicure. She says it's because I had to get a "soak off" first. The soak off that I had to get because they put acrylic on my nails because no one could do ombré...rigggghhht. And then she had the AUDACITY and UNMITIGATED GALL to say "It's usually another $10 for the manicure, but I didn't charge you." The SNS manicure that I requested when I walked in the door?!? OKAY HEFFA, OKAY. Basically, these people are scamming the IRS and anyone else they think is dumb enough to bite. Now I have to find a manicure spot downtown because I. Will. Be. JOHN. BROWNED. (Do I know what that means, no, but my mama raised me better than to cuss on Al Gore's innanets). When I go into a salon, I expect to be given a RELAXING experienced. I expect to not have to take out my calculator to figure out what a MANICURE will cost. I expect to not have to micro-manage a SIMPLE service, and I expect to get GOOD CUSTOMER SERVICE. You don't have to like me, but at least be po-freaking-lite. This was the first time in my life I didn't tip on a service and I don't regret it. My nails look good tho. So if you don't mind rudeness and shenanigans, go see Li or whateva. read more

Zen Nails Studio - Both hands--my hands are stiff and shiny from all the acrylic and acetone. Disregard. - Nail Salons Near Me - Oxon Hill, Maryland

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Emily is the person that takes the best care if my hands and feet. She takes all my cuticles off the way I like it. Will continue coming. read more

Zen Nails Studio - Pedicure Spots - Nail Salons Near Me - Oxon Hill, Maryland

They trickbag you QUICK. Took My Daughter Who's 5 For A Pedicure. But They Don't Do Regular Polish On Kids Feet Because They DONT Have A Drying Section.... I Paid $30 For A Kid Pedicure. No Designs Or Anything They Money Hungry And Be Adding On For Just Breathing Won't Go Back They Ghetto read more

I have been going here for quite some time. Phonz use to do my eyebrows really good when he wasn't rushing. Don't get me wrong even rushed they was good. But not BOMB like when he isn't rushing. I say use to as in past tense because I was escorted out today. I was escorted out because of my Yelp review. He refused me service. Honestly I was going to write another review today once I left after my service was completed. He wasn't rude with his words but very sarcastic and it came off rude. He was such a coward he couldnt even look me in my face he kept looking down. When he refused me service and explained to me why. I said your upset because I told the truth on my review. Update the Tech I was speaking on he moved her she not at that first chair she's to the wall. Same side though. I can see why the good people he has leaves. I have never been thrown out of an establishment because of my review. I guess because it was true it hit home. ***IF YOU ARE A YELPER & STAND BY YOUR REVIEWS GOOD OR BAD DONT GO TO THIS PLACE! read more

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this is my second attempt to get my nails done here. not only are they racist they are sexist. I waited for over and hour to have my nails done and they kept putting women walk-in in front of me. I am pleased and will be contacting the better business bureau. ps. they made me click one star. if not I wouldn't have even given a rating. terrible read more

I've been going to this salon for years. Lately though, the service has really deteriorated. I don't know what has happened but I do know that today was my last day. The rudeness was incredible. I actually left after the first technician removed my old nails. I asked for a Pink and White and he just started putting acrylic on my nails. No tips. Then he got angry when I asked why he wasn't attaching tips and walked off. No explanation. Then a female tech came over and just started to work on my nails. Didn't ask what I wanted and when I stopped her to explain what I wanted, including shape and length, she acted like I was bothering her. So I left. There is another smaller shop in the same shopping center near the Safeway. I went there, got exactly what I wanted with no hassle. I absolutely do not recommend Zen Nails. Poor customer service and shady pricing structure. Avoid them. read more

I usually get my eyebrows arched by Phonz but the receptionist said that Phonz wasn't there that day. Because I had to get my eyebrows done for an event, I got my eyebrows done by Tammy. One day after, I had burns on the top and bottom of one of my eyebrows. I'm never going back again. This is ridiculous. I had to use so much makeup to cover it up! read more

Zen Nails Studio - Nail Salons Near Me - Oxon Hill, Maryland

I love this place. I've been coming for almost 4 months. I waited to post a review to make sure the service and quality was consistent and it is! Phonz and Linh, the owner, remembered my name and details about my family after my first visit. I never have to wait more than 10 minutes even without an appointment. Every person who has done my nails has done a quality job, beautiful and exactly what I ask for every time. My nails usually break off or chip within 10-14 days, but when I get them done here, they last a solid 3 weeks! the spa itself is so clean, gracefully decorated, and so relaxing and quiet. This is my new nail spot! I won't be going anywhere else! read more

Zen Nails Studio - Nail by Linh - Nail Salons Near Me - Oxon Hill, Maryland

In town visiting from Tacoma Washington, I went to Zen for services. A long wait time but I like the finished product. I did also get my eyebrows waxed. read more

Zen Nails Studio - Gel pedi $54.00 - Nail Salons Near Me - Oxon Hill, Maryland

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Don't come , super high prices . It's been two years that they are claiming that due to covid they are only doing gel nail polish . Which is ridiculous because if you're getting a mani and pedi service same day the time spent in the salon is the same regardless of the type of nail polish used . Many of the good nail techs are gone . A bunch of new staff with terrible customer service . The owner does not care about the patrons . You're just another person to come through the door and it's very felt that you could easily be replaced . Please save your money and time ! Support another business who appreciates your money and won't take advantage of a pandemic to permanently hike up prices . Disgusting read more

The first time I went here I was loved it they were good I got good service and they did my nail done good and they charge mean a good price around 22 dollars and me and my girlfriend decided to try Zen nails again and this time was so bad Two of the nail tech they talking about us in their language and the way I knew was because they made it obvious and kept looking at us and kept talking then I go to get my Manipedi and my nail tech made me bleed because she thought I was talking about her in Spanish and I wasn't then she messed up a lot and then they charge me 34 which was fine but then they charge 113 for my girlfriend and my mom and then they added 10 dollars more to my mother and girlfriend and my girlfriends as sooo upset because they charge her more for the length of her nalis SOOO MAKE SURE YOU CHECK WITH YOU NAIL TEACH AND MAKE SURE YOU DONT GET LONG NAILS BECAUSE ITS GOING TO BE MORE MONEY read more

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3pm- appointment time. They said the tech wasn't ready 3:15- they put my feet in the water 3:30- someone finally starts on my feet but not the tech I had made an appt for. 4:00-pedicure is done but my nail tech still isn't available (the one I had a 3pm appt with. 4:30- still waiting 4:45- finally see the nail tech for a fill. Tells me she can't do the design I asked for without doing a full set. At this point I just told her to paint them because I'm over it. 5:15- she finished my nails in 30 minutes. They look nice but not what I wanted. All of this to say I waited an hour and a half for a tech that gave me 30 minutes of her time. No apologies. No discounts. read more

CHECK YOUR RECEIPT!!! I wanted to treat myself and ended with an "acceptable" manicure and pedicure. I say acceptable because he filed the sides taking off some of the polish and left me with polish on 2 fingers. The way I figure we are human so nothing is perfect. But what I did not find "acceptable" was the underhanded $10 they tried to sneak onto my bill. It's clear the business is struggling (holes in massage chairs, unclean wax area, subpar "spa" services). So they intentionally don't show you the tickets or give you the total and receipt when you pay that way they can overcharge. So BEWARE. Better yet, go to another nail spot. read more

This place is nice it's clean, the stuff is super professional. The pricing is great and it looks like they have good colors for you. It's Labor Day and it's not a long wait time. It's a wait if your are waiting for a specific person (Am waiting for Brian) You have kinda ask for stuff u want, like I didn't know they did colored acrylic or what designs they offer Not the friendliest, but the young lady at the front is sweet tho So I have to update my review. Apon checking out, I mentioned the discount for leaving a review that I peeped after I left this review. I was told "oh we don't use yelp cause ppl leave bad reviews" which is a lie cause my company use yelp and you have to pay for yelp, so please. and yelp is that freaking platform for customer to do that. So you do good work you get good reviews. I get my nails done like every 9-13 days, and I spend about 50-100$ every time depending on what I need. I was referred to this play by a friend and I really don't like the customer service. I work in THE SAME Industry and customer service is how you get loyal customers. Yea you can have 50 random clients a day but you make your most money from the loyal ones. They may wanna practice that. Other than thank my nails are cute. Brian asked the bare minimum but hey ‍ Key to making more money *whispers show clients your work, let them know what else you do... oh yea mention pricing later lol* Will I come back. Maybe I like the way the shop looks and the pricing so it's about a 75% chance that I will. Until I can get constant on my trips back to NYC and go to my normal nail tech. read more

Zen Nails Studio - Issa color wall! They have mood polish, color acrylic, basic gel, honey all that you need! - Nail Salons Near Me - Oxon Hill, Maryland

I come here very often due to the fact that I don't believe that they deserve the extra service I will not be uploading pictures, but honestly the customer service 0/10 they are very rude and not attentive. They act like they have an attitude anytime you ask a simple question, and if it wasn't for my favorite 2 nail techs, I would no longer be coming to this spot. read more

Wouldn't recommend. They only have gel nail polish and then they charge extra for it which I feel is a little deceptive. I paid $95 for a gel mani and pedi just for it to start chipping the next day. I went in to have it fixed and by the next day it's still chipping. Too pricey to have such low quality. This is my third time going to them and having this issue so I know I'm not tripping. read more

Zen Nails Studio - Literally not even a week after being done and retouched - Nail Salons Near Me - Oxon Hill, Maryland

This man real live picked a yellow that was lighter than the one on my fingers. When I asked him if there was a darker yellow he tried to convince me that the one he picked was going to suffice, that it would never match exactly since they were two different materials, ANYTHING other than actually answer my very simple question "is there a darker yellow?" When I asked again he said "it will darken after it dries" so I asked him "and if it doesn't, then what?" He stared at me and repeated that it will never be perfect. "But do you have a darker yellow?" I asked again because NONE of the many yellows on the wall were on the ring he showed me. He huffed and got up and grabbed a yellow from a seat right behind him that matched almost EXACTLY to what I was looking for. This is the LAST time I will come to Zen Nail Studio in Rivertown. This attitude is regular. The service is on a decline. Let me tell y'all how he tried to make me lay my clean feet in the gunk spilled and wiped on the towel. Or how he wiped gunk on the back of my foot instead of on the towel. Advocacy does not end in the streets or birth read more

The biggest nail salon I have EVER been to. With 30 Manicure Stations and over 15 Spa Stations, PLUS 6 Princess Spa Station for kids. I like that it's so spacious and it's actual room between the spa chairs. I was immediately greeted by the host and was told it's only a 5-7 minute wait. He told me to pick out a color while I wait from a mega wall of polishes. It was organized my color and brands. I thought it would make it easier to choose but it didn't. Jason was my nail technician. He was very friendly and professional. This salon is super clean. They use Lysol Power Spray to clean the spa immediately after a guest is finish. They open a new pack of tool to use for my pedicure. They had six televisions throughout the salon. They even played some good R&B music to cater to their guest. I will DEFINITELY be coming back!!! read more

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This place is breathtaking! Every worker inside this nail studio does great nails. For your pedicure they have techs that only do feet and they are amazing. Also they Wax eyebrows and they can do that Great too. This salon is kid friendly and even have a little princess station where your baby girls can receive the same service as you. They accept walk ins but it's best to make appointments. The most I ever waited during a walkin visit was 45mins. They are a little pricey than other nail shops, but with the great work they do I don't mind paying the difference. They run 15% off all services on Tuesday and Wednesdays only!! read more

I have been coming to this nail salon since it first opened and had no complaints until today. My mom and I decided to have a pedicure day this evening and as soon as we sat down everyone was in a rush! The lady who did my feet never told me her name but I specifically told her that I wanted the silver polish with a hint of lavender in it. When she finished my feet, my polish was a dark purple. I told her that she used the wrong polish and it looks just like the polish my mother requested but she insisted that she used the right polish. I then asked how silver polish could automatically turn purple and she said she used two coats of polish so that's why it looks purple. I wasn't buying it. I was very upset that she lied to me about why the "silver" polish looks dark purple. I would've let the situation go if she was honest with me and said she accidentally applied the wrong polish but instead she lied, trying to insult my intelligence. My mother told me to leave the situation alone so I paid for the service and she had the nerve to say did I want to put her tip on my card as well or would I be tipping in cash? I felt like that was very disrespectful to just tell someone that they're going to tip you one way or another. She did not deserve a tip after painting my nails the wrong color. I told her to charge my card for the service only. I usually like this place but I had a bad experience today. This is why I gave them three stars. I will give them one more chance to redeem themselves and if they mess up again, I will be taking my business elsewhere. read more

Zen Nails Studio - Not silver!!!! I don't know why she thought she could lie her way out of saying she used the wrong polish. - Nail Salons Near Me - Oxon Hill, Maryland

Overall this is a nice salon. However, the keener is mean and he treats the mail technicians horribly. They just have to work extremely fast. I don't want my experience to be rushed. You find good mail technicians there, but as soon as you find one you like; the owner takes away your ability to make appointments for them. If it was for the few techs I do like I would leave. read more

I was a regular customer but after today I will literally never walk through their doors again. The 15% off just isn't worth it. I was in this salon FOR 4 HOURS just for a pedi and fill in. I had the worse pedi in history by a man who walks with a limp. Thankfully Lisa was able to fix the polish but my feet are still rough. Then after I got my halfass pedi I had to wait an hour just to get a fill which wasn't that good either. It was after 10 and the guy doing my nails was texting and chatting on the phone as if it was early in the day. Very rude and Never returning. read more

Zen Nails Studio - My toes aren't even painted fully. Terrible - Nail Salons Near Me - Oxon Hill, Maryland

I'm literally the salon writing this review. I have been coming to Zen Nail Studio for years and as a nail connoisseur who has gotten her nails done all over the DMV since I was 14yo now 32 this place is no longer the standard as far as skill, technique nail trends and also customer service. Bella is the best always ask for her that's the only good thing I have to say. Joe and his weird ass attitude just be stankin up the place he is very rude and offensive if you ask him something about your nails or ask to change fix something he tells you not to instruct him because he knows what he's doing. Everyone else is out of touch as far as skill and nail trends. I do recommend I am currently searching for a new nail salon. read more