They showed cup to our house in a pinch, but they couldn't get a stain out of my carpet. Cost $132 to find that out. Use someone else

No more pet urine smell from our aging doggie!! No more traffic stains from active kiddos!! My house smells fresh and lovely!! Carpets completely dry in about 5 hours!! Very courteous service and convenient availability. I reported one small problem to their customer service, and the tech was back at my house, the problem was fixed, and a complementary service was added within the week. It's true that their prices are I bit higher, but I've tried many other companies with much less success (especially regarding the pet odor). I'll definitely be a repeat customer. read more

They were awesome! Cant say enough, I was sure I was going to need new carpet given how dirty they were and some old pet stains. ZeroRES brought new life into my carpet and saved me a bunch of cash! read more

Quickly scheduled time, though when I did it online and even scheduled it three weeks out they still had to call and reschedule the time. Overall Dacoda did a great job! He cleaned my living room and lazy boy recliner in a little over an hour. He was very knowledgeable about their equipment and warranty. read more

Scheduling is very challenging. You cannot get a firm window of time with the first call. I requested a Thursday 11/2 visit and called on Monday 10/30. I received a call Tuesday with a 4 hour time window and was told I'd be called on Wednesday with a 2 hour window. I then found out later on Tuesday that I had to be out of town for work on Thursday and was trying to change the work schedule. I couldn't call Zerorez back by 3:30 as I was on the phone investigating this unexpected change to my work schedule. I was told I would be called back by 4pm if I didn't call by 3:30. I did not receive the 4pm call. I talked with Zerorez today, 11/1 and was told I'd be charged a $50 cancellation fee if I changed the day. UHH, NO!! GET IT TOGETGER AND RESPECT THE FACT THAT SITUATIONS CAN CHANGE QUICKLY. SCHEDULE BUSY CONSUMERS WITH A SINGLE CALL!! I don't have time to bounce from a four hour window of time one day and then a 2 hour window of time the next day. I elected to use another cleaning service and was scheduled with a single 7 minute call, for a future date with a 2 hour window of time. read more

Honestly amazing work from Matt and Skip! We moved into a new house and thought the carpets had no prayer but with how completely detailed they were the carpets look amazing. They went from rough sand paper texture to fluffy soft. All spots were addressed. They went above and beyond our expectations. Would highly recommend them. read more

This is the second time I've used zerorez and I would highly recommend them! Been extremely happy both times. They even showed me with a black light areas where my dog had made his 'mark' , which was helpful. After the treatment they shined the black light and the spots were gone. The solution they use is very gentle but effective which I really like because I have a 2 yrs old and goldendoodle. Having zerorez at the house is turning into a semi annual thing...once in the spring and again in the fall. read more

After hearing great things on WIBC about Zerorez, we scheduled a cleaning for our dining room, family room & master bedroom, plus the stairs & a sofa. The technician called 30 min prior to arrival, as promised. He was very personable. The carpets were soft & looked great when he was finished, & I love the orange-scented protectant he applied to the floors. Our sofa is off-white & had a couple stains where we had spilled things, tried to spot clean, & it dried w/marks around the edge. These did not disappear when he cleaned the upholstery, which was disappointing; but I should've known better than to ever buy an off-white couch! The only draw-back is that they don't move furniture-at least, not anything heavy. Still, I would highly recommend them. I don't care for the normal detergents used by other companies. read more

We've used Zerorez twice - once for rusty grout in a shower and again for carpet cleaning. The grout work yielded a better result than expected. Not perfect, but really good. Now I can keep it clean myself. The carpet work was good - all stains out and everything fresh. However, bear in mind that stairs take much longer to dry. It was 6 hours for the rooms/hall, more like 12 hours with a fan for the stairs. But the stairs are so clean! The techs that came out were both very personable and efficient. read more

My wife heard about Zerorez on the radio - they were running a $49 for one room special. We had a room that needed to be cleaned and figured this would be a good way to go, especially since they advertise being environmentally friendly (I'm no expert in this area and can't speak authoritatively to whether or not these claims are true). We gave them a call and they were able to come out the next day. Their technician was very friendly and professional. He wore shoe covers in the house, put corner guards up to prevent the cords and hoses from damaging the walls, and even did the closet in the room we had cleaned for free. Overall, the service provided was great and we recommend giving them a try. read more

Zerorez is a great company! We had not cleaned our carpets in over 2 years and had stains we needed removed. We called zerorez and they had us scheduled right away. They modified their "savings special" to what we needed cleaned to save us money. A win in my book! The cleaner (Luke) arrived promptly and walked us through every step in the cleaning process. Carpets looked great and so clean after he was done! And all the stains were gone! - impressive for how long they were present. They may be slightly more pricey than competitors but for the job they did it is worth every penny! Plus I know it's not harsh chemicals read more

This is the 3rd time I have used Zerorez. 10 Star rating. That's all that needs to be said.

Very prompt, professional and did the best job out of all the carpet cleaning services I've hired over the years. My office had an unexpected visitor and they were able to accommodate a tight schedule for us. Def will be the only ones I use moving forward read more

They were on time for the estimate and cleaning and were priced reasonably. Our heavy-traffic office has stayed cleaner longer. Both technicians were friendly and eager to please. We look forward to using them again, both in our office and in our home. read more

First time using Zerorez and we couldn't be happier. We have 3 small dogs that have done a number on our carpet. I told the tech we weren't expecting miracles and to do the best he could. The carpet looks 1,000 times better, our Berber carper looks brand new and the "shag" carpet we have isn't perfect but exceeded my expectations! I would use this company again in a heartbeat. The tech was also super friendly and honest. read more

The technician was not only on time for my appointment, but he was very well-spoken and considerate. I appreciated that he put on protective booties over his shoes before walking into my house. My couch was cleaned in about 45 minutes, and it was dry by the time I got home from work! I would definitely use them again. read more

ZeroRez did a wonderful job on our carpets. Extremely efficient, thorough, and friendly team. High recommend them!

The man (sorry, I forget his name) was extremely knowledgeable and friendly. I felt I could trust his advice and not like he was just trying to get more money out of me. The dog urine smells are no longer! I am extremely happy and will use you again in the future. read more

SO THRILLED WITH THIS COMPANY!! Everyone from the lady who scheduled my appointment to the technician was a delight. Zack, the tech, was friendly, professional, and answered all of my questions confidently and with a great deal of knowledge. My 6 year old carpets look new again. No chemicals are used, and they still are pristine! And my home smells fresh and clean. If I had to make any kind of negative comment, it would be that the tech didnt freely explain what was going on unless I asked. There are multiple steps to the carpet cleaning process, and I would have liked being told what was going on each step of the way. But, I asked, so no big deal. Will definitely be having them come back to clean and seal my kitchen tile floor! read more

Just used zeroes for the first time yesterday. My carpet feels very clean, without the chemicals & residue other methods leave. There is a slight "chlorine" scent, due to the alkaline state of the water used. So slight that I really have to search for it. I had some stains from puppy accidents, plant water overflows and generally dirty traffic areas. The stains are nearly gone. Certainly lightened to be less noticible. Michael was respectful, professional, on time & thorough. I'm very happy. If I had any changes to request, I would ask for a coupon (fairly expensive compared to others), and a follow up call after treatment to retreat stains. I will definitely recommend! read more

This is my second experience with Zerorez. They did a beautiful job cleaning my carpets, and they guarantee their services as well!! Very pleased with the technician, very knowledgeable and accommodating! read more

Zerorez came on time, did an excellent job especially on kitchen tile floor. The technician didn't try to sell me extras. We have dogs and Zeorrez cleaned the carpets to remove the spots. Highly recommend them. read more

I am extremely happy with the service I received. Patrick was very knowledgeable and professional. He was able to get all of the stains out and the carpet looks new again. Thank you! read more

I am so impressed with how clean they got my carpets! We had lots of stains I never thought would come out and they got out 95% of them! Even hair dye!! Thomas was very professional and explained everything so I would understand the process. I will use them again!! read more

It's been a couple weeks since ZeroRez cleaned our carpets, and I am still very very happy with the outstanding results. I just wish I had done this much sooner! I will definitely call ZeroRez again - and will request Jon, who could not have been more professional. read more

After having Zerorez clean our carpet, we experienced a carpet feel of crunchy and sticky. Zerorez came back and re-treated the carpet. This did not removed the residue left in the carpet. The carpet was still sticky and hard. This is very disappointing as our carpet was fairly new. We now have carpet that feels horrible. I have no idea why this happened, but it did, and we are very disappointed with the service. To add, the technician rubbed paint off my baseboards the first time it was cleaned. The second time he came out, he damaged the stair trim by chipping off paint and leaving the wood trim soaking wet. Needless to say... I will not have Zerorez come back. The commercials we hear on the radio are very appealing, but all in all, it's just another service company were quality of service has failed their perceived reputation. Since Zerorez has been in business for some time now, maybe my experience was an isolated incident. I can't say the issues I experienced will be the same for others. All I can say is I had comfortable good quality frieze carpet before treatment, and now I have hard sticky carpet. My goal now is to re-treat with clear water in hopes of removing the residue. Oh, and repair and paint my staircase. God Luck read more

Zerorez says your carpet will be dry in 4 to 6 hours. I had my carpet done Monday morning it is now Wednesday and my carpet is still very moist. They also advertise no residue left on carpet. That's not true. read more

The overall experience was great. From the time I called to schedule my appointment to the extremely clean carpet (the end result) I was pleased and happy with how I was treated and the service provided. read more

They were A little bit to get in touch with at first but in the end I was happy with the job. The workers gave me a quote quickly and explain the process. My carpet smelled and looked clean. There was one wine spot under a table that was still there after their service but That was not a surprise given the time it was saturating the carpet. I would definitely use them again. read more

Truly outstanding service!! Mike arrived on time and was very professional and attentive to details. The carpets turned out magnificently clean - best results I have in over 2 years....and because I have a large German Shepherd watchdog who is mostly inside the house, but tracking inside and out, I have the carpets cleaned every 3 months. I believe I have found my new service provider for future cleanings! read more

I had Zerorez clean several areas at the school/church where I work and was truly surprised by the results. The carpets were in bad shape and they really look great now. I am planning on having them clean some areas on a regular basis. The technicians were great and very professional. read more

Very impressed with your service. Stains that I thought would never come out are gone! I am extremely happy with the results! I will be using you again! read more

I had one room cleaned because of pet "accidents". They told me that the service was not guaranteed. I was charged $69 for one gallon of a treatment that would help neutralize the odors with a deep extraction. The carpet looks better than I expected but the odor while diminished is still there. I guess that for $152 for one room, I expected better results. The technician, Zack, was outstanding and knowledgeable and professional. read more

I heard about Zerorez on the radio then checked out their web site and called to have my kitchen tile and grout cleaned. A very professional friendly man did a wonderful job and even did the laundry room for free. I talked with him about carpet cleaning at a later date. Definitely will use Zerorez again and recommend to others. read more

Dishonest about their ability to remove pet odor from carpet. Given that their prices are higher than their competition, there really ought to be something to show for it. My experience with this service was that it left the carpet in exactly the same condition that it was already in - it looked and smelled the same after the carpet dried. And their customer service did not get back with me when I let them know I was unhappy. My money is gone with nothing to show for it and no follow up to discuss some kind of alternative or refund. read more

My carpets look clean and when you walk on them oh so soft...I was amazed at the difference. The technician was friendly and explained the process, he did a thorough job on all four carpet areas he cleaned. Very professional, courteous and prompt. read more

Very happy with my carpets! We chose Zero Rez because they don't use chemicals which is very important to us with a small baby. The technician was very friendly and explained the whole process. Plus I donated 5 canned goods and got a bottle of their carpet cleaner. I've been recommending to all my friends and family :) read more

I used this company because of their positive yelp status and ratings. My dog had accidents in my bedroom and they cleaned my entire house. The following day my bedroom, which was the reason for the appointment, smelled worse than before. I called and they came out to do a more invasive treatment (had to pay more) and the smell was yet again even stronger! I asked that day what my steps would be if this still didn't fix the issue and was told to call their office and they would address next steps. I called and they told me that they don't do refunds unless there is a billing issue, claiming that I signed it was not a 100% guarantee. They were not helpful on the phone and gave me the run around. Very poor customer service and I had to go thru my CC company in order to finally get a refund after also calling their corporate office. If I could give 0 stars, I would. Definitely do not recommend this company!! read more

Zerorez was recommended to me by a friend and I heard it on the radio. They came out last week and cleaned my carpets. Nathaniel was the professional cleaner and did a wonderful job. He was very professional and courteous. He put on the shoe covers and explained what he was doing. My carpet came out beautiful, even my oriental rug looks great!!! I will definitely use them again. read more

Loved having Zerorez back at my house! As a pet owner AND an asthma sufferer, I appreciate the comfort of knowing that they clean green! Please tell Patrick that he is a ROCK STAR for getting the area rug in my basement not only cleaned but looking good as new ! We were thinking we were going to have to toss it but it looks now like we will be able to keep it around for many years to come! Thanks so much as always for a magnificent experience! read more