We had a vehicle that was detailed, we were informed it would be 299.00 as there were stains in the carpet. We understood it was bad that is why we were having it done by a professional so we thought. The stains were not able to be removed, also not guaranteed, so that is understandable. What I do not understand is how you can have such a lack of detail in a detailing job that costs 300 dollars! There was debris in the folds of seats, the console was not clean, the dash was dusty. We will not be going back to Ziebart (Muncie, IN) and I do not recommend that anyone take their vehicle for detailing because you will get concise cleaning instead. The manager said they did everything they were supposed to do. read more

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I had my 2017 GMC Truck in for it's yearly update and I couldn't be happier with their service. The truck looks like new! I look forward to next year's appointment! Thanks! read more

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Window tinting can be a very difficult job and I understand that. I chose this company to tint the windows on my truck and at first I was pretty happy about it. Unfortunately there were some flaws that had to be fixed. I addressed the issue with the manager and they took care of it. More flaws were found that had not been previously repaired...once again spoke with manager about it...according to their policy he feels there is nothing they can do about it. Not all dust can be avoided when tinting windows...in this case I have dust that can be easily seen in the tint. After over $350 and two trips to the store....I'm being told that the dust in my windows does not call for replacement and will not be replaced according to policy! This company was pretty reliable to my knowledge and had the best deal at the time. I feel like I should have went with the competitor that I almost chose...at least the other company made me feel like they would've fixed anything that didn't look decent. Will not return for any more service from Ziebart and neither are my two friends that were waiting to see how my situation would pan out. Live and learn. read more

I had window tint services performed and when I left I had zero audio in my vehicle. I immediately returned and notified the manager. I was assured by management that if the issue did not resolve they would take care of the damages caused in the process of the tinting. I continue to have intermittent and at times zero audio in my vehicle. I've been in ongoing communication with the management team and customer service and they are not willing to repair the damages caused during my tinting service. I'm very disappointed in this company for not standing behind their work and the damages caused to my vehicle that will now be at my expense to repair!! read more

I contacted customer care about my issue and they returned my call a few days later. She told me the owner / franchisee of the location would reach out to me via email to take care of things and they got a hold of me the very next day. I sent an email back and explained to them exactly what it is that happened and what they would be willing to do but I never heard back from them. It has been three days since they emailed me and I'm still waiting to hear a reply. I highly doubt I will but anything is possible. I hope my review helps others in avoiding this place at all cost. They cost me over $30 in gas to drive down to their facility and back and now there is no communication. If I don't hear back from the franchisee then I will also be posting a negative review on Google reviews. read more

ive been going to Ziebart for many years now this same exact location but in recent years qualitie has went way down I just had my Buick roadmaster detailed ceramic coated and rust proofed on the bottom along with ceramic window tint $2212.78 they did a completely terrible job! The interior detail was subpar at best no leather conditioner left crumbs in the door didn't clean the door jams dirt left on the door will definitely not be back ! read more

Installed Rhino liner on my Silverado. Fast service , salesman was friendly , very reasonable .. Looks Great !!!

I would give no stars if I could. I took my 18 acadia in for its annual diamond gloss,seat protection and underbody coating. My car had been dirty due to it raining. After a couple hours they called and said it was ready. When I arrived the first thing I noticed was scratches. I told the guy and he said I was too picky to have a black vehicle. First of all I came in with a non scratched vehicle and left with one so I am waiting to here what somebody can do for new. I am ticked!! It's like they didn't clean it first and scratched it by putting the protection on or used the clay bar and scratched it up!! I guess they thought I wouldn't notice but I am very picky with my vehicles read more

Poor costumer service, rude employees and overpriced. Highly dissatisfied in the experience and service of this company. Product is okay, but is no more special than anywhere else where you can receive BETTER costumer service for a cheaper rate. read more

Followed my grandson to the Muncie location, was told to be there at 11:00. They finally pull the car in at 3:30. Finish in a hurry and he leaves at 5:30. Closing time. He notices a scratch on the back window so he takes it back on a Saturday and was told to come over on Monday at 3:30 and it would be fixed. He drives 50 miles back to the location on Monday and the scratch was not fixed. They basically lied to my grandson not once but numerous times. He paid for his car and for the tint. He works hard for his money and deserves better service then was offered. Never again will they have any of our business! read more

Took my truck here to get a remote start installed on Wednesday everything went great. I went to work and when I was about to get off I tried using the remote start. It turned the truck on but but a couple seconds later it shuts off. Then it starts back up by its self. It kept doing this until the battery died. When I finally got it started I took it back to them to find out what was going on and the guy kept blaming me and calling me a liar so I left and got a video of this happening. Today I took it back to them and showed the video and told them it also killed my batteries. The only thing he must have herd was that my batteries died and I think that the remote start is causing it. He was very unprofessional by the way. Then they pull it in and tinker with something and they give the keys back. When I went on my lunch break at work I use the remote start to make sure it's fixed. Well it's not. The same exact thing is happening. I've been to the Muncie location 4 times and today will be my 5th time there since I got this installed. If they do not fix this I'm going to get my money back and they will loose my business. I am very disappointed with the way they have handled this read more

We bought the Zeibart Diamond Gloss/Rust Inspection warranty in July 2015 when we bought our new car. Last year when we took the car for its annual inspection/treatment we were encouraged to buy edge guards for the doors. They began falling off within a week. Took the car back, and they were replaced at no cost. This time they stayed on for about 6 months. When we took the car for inspection a few days ago, we requested the glue residue be removed and no edge guards be put back on. After looking over the car after the warranty treatment, we are seriously questioning whether all of the warranty requirements were done. 1. The interior seat vacuum and leather treatment wasn't done. 2. Glue residue remains on door edges 3. Did they pull the door plugs to treat inside the doors? We aren't sure but it seems doubtful. 4. This time we paid for an engine flush; considering the slipshod work we can see, we wonder if the engine was just sprayed to make it look nice, with no actual flush completed. The Muncie store will be hearing from us. read more

WORST SERVICE EVER!!!! From customer service to detailing, this was the worst experience ever. I would never go back, nor would I recommend. In fact two of my friends who were helping me with transportation, said they would never go there now. First, if you have a problem, there is NO way to address it. You are at the mercy of the manager, Jeff. Who LIES by the way. LOOOONG story straight. I took two vehicles in to have detailed. Unfortunately, I traded on for the other and did not have to opportunity to check the first one out before I left the second, or I would never have left it. When I initially got into the mini van, I noticed that they had not cleaned the cup holders! So, I went back in and asked that they do that. Then, I noticed that the floor mats weren't there. He said, they were in the back, do you want us to put back in. Duh, yes. You took them out. So why the one guy was putting the mats back in, the other guy (Who turns out to be the manager), makes a joke about how to are hard to get back in, that's why they don't normally do that. Seriously! You take them out, but leave it to the customer to put back in. FYI. They do not clean out center consoles or glove boxes so you can't accuse them of stealing something! Anyway, got the van home and started to put things back in , when I realized that they DID NOT clean the third row at all. Even took pictures of that I was so amazed. Go the next day to pick up the SUV (which they had for 24 hours). As I pull in with my friend, we see them cleaning the vehicle. Outside in the open!! I go in to talk with them about the van and how it was not DETAILED in the third row. Also, to ask why SUV not done. 35 minutes later, SUV done, Now to wait on van. I let my friend take home the SUV because I had to wait on the van. When I got home, I noticed that the third row seat headrest was missing. I immediately call and spoke with the guy who initially helped me. I had to call back to find out what was going on. Of course, they couldn't find it. NOW, they become rude to me. They can't find my headrest, but Jeff offers me a headrest from a Honda Odyssey. (They were leather and mine was cloth) Question? Why do they have headrests laying around there? And now you want me to believe that mine isn't there? Jeff says that he knew I was going to become I problem, and that he should have just given me my money back then.( Why, was I a problem? Because they didn't do their job right and I called them out on it?) He tells me to come in and get my money. I told him it would be a few days, but I would be in. I go back two days later (35 minute drive for me) and he proceeds to SMILE at me and tell me he was NOT giving me my money back. I asked why he made me drive all the way over there and he just smirked at me, I AM P*****. I tried to contact customer support through email (as that is the only way) I have heard nothing back from them(they say you will hear from them within 48 hours). I WOULD BE WEARY OF ANY COMPANY THAT DOES NOT ALLOW YOU TO TALK TO THEM. This particular Ziebart is owned by a guy that also owns the one in Ft. Wayne, and several others I was told. I WILL find out which business he owns and NEVER frequent any of them again. I will also make sure I warn everyone I come into contact with about the way they do business. read more