Michelle is the best, she changed my headlight for me and she is really passionate about her job in…read moreferry, friendly.

Highly recommend! We…read morecame in frantic because our car battery died while running errands. We received wonderful service from everyone. Chris drove over to our car to remove the old battery, and install the new one! Going above and beyond! Even during these troubling times, Chris provide exceptional service and made me feel more at ease. We will definitely be coming back!

Brought in a tool that was supposed to have a warranty, and the manager refused to warranty it…read more Took the part to Winchester, and the manager warrantied the tool no questions asked.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

From the phone call to inquire about the part I was seeking to my actual visit to the store to pick…read moreit up, I had a great customer experience. Eric specifically provided exceptional customer service.

The manager, Billy and Wes were absolutely awesome. They were very friendly and helpful. They made…read moresure that we were getting the parts we needed. They even loaned us their tools to make sure that we were able to fix the problems.

These people run a fraudulent business. You ask for new parts and pay for them, and they take it…read moreupon themselves to send you used ones. They do not even get your permission and give you a proper refund for the difference till get caught defrauding you. I still did not get my refund for the difference even I caught them defrauding me. They charge you and also not send you all the parts. Stay away from these scammers.

Adsit is a joke, I ordered a Transmission and Torque converter for my w126, it took several months…read moreto finally arrive, and when it did, the transmission was busted and upside down in a broken crate, and the torque converter was fully missing (which I understand was likely not Adist's fault) the problem came when I wanted it returned and replaced, there was a SEVERE lack of communication, but whereas while I was buying the transmission and parts, and sending them 4,000 dollars, they were certainly very helpful and communicative. But as soon as they had my money, they had no reason to speak to me any longer. After a few months, they only spoke to me once my bank sent them a charge dispute notice in the mail on my behalf. Due to the lack of communication, i wanted a full refund, which they tried their best to fight against, but eventually offered to have it "refunded", with a HUGE chunk of my money kept for "restocking" , despite the fact I know that they insured the transmission and torque converter, AND got all their money back, PLUS their transmission back, which they could rebuild, PLUS them trying to keep a massive chunk of my money. In the end, after 5 months of fighting with the help of my bank, I got back all my money, with my bank likely taking the loss for me. Please beware of this company, they have decent but overpriced parts from what I could see, but if you are ready to wait several months to get it, and likely have to deal with these uncommunicative baboons if there is the slightest problem, it might be worth checking out other mercedes part sellers.

I almost never write reviews, but my experience with Small Engine Warehouse was bad enough that I…read morefelt it was worth sharing. To be clear, I did not purchase anything from this company, because the interaction ended before I was comfortable placing an order. I called looking for a replacement for my Kohler engine. I gave them the complete specification information from my existing engine and explained that I had been unable to find that exact engine number. The person I spoke with said they would look it up and determine whether they had a compatible replacement. After checking, I was told they had a matching engine available and was given a price. The price was higher than I had hoped, but that wasn't the problem. Before spending that kind of money, I simply wanted to know exactly what engine I would be buying. I asked for the engine model number. I was told it was a Kohler KT735 from the Kohler 7000 Series. I explained that KT735 is only the main model designation. With these engines, the dash/specification number matters because it identifies the particular configuration of the engine. That was the very information I needed in order to determine whether the replacement was actually correct for my application. So I asked again: What is the complete engine number, including the dash/spec number, of the engine you are trying to sell me? The response was essentially, "I don't know what to tell you. It's a Kohler KT735." I tried to explain again that I needed to know the complete number of the product before purchasing it. At that point, the representative hung up on me! That is an extraordinary way to handle a prospective customer who is simply asking what product the company is proposing to sell him. I wasn't arguing about the price, demanding a discount, or asking an unreasonable technical question. I was asking for the identifying information of an engine I was considering purchasing. If a company cannot--or will not--tell me the complete model/specification number of an engine before taking my money, I will never purchase from this company and will be sure to share my experiance with anyone concidering to purchase from them.

Warning if your purchase is time dependent because they dont seem to care…read more I ordered an overpriced engine due to market scarcity that included shipping and I accepted that. I was texted by the delivery company (R+L Carriers (RLC)) to confim delivery date for the 15th, which I did. We waited all day but no shipment. Next day, I called the (R+L Carriers (RLC)) only to be told now the date is the 18th. After an extended wait, "sorry someone should have called you." I then called Small Engine Warehouse, just in case they were unaware of how this was impacting their customers. I was met with indifference by receptionist and "we see the change but can't control what the delivery company does." She went on to say that normally they dont deliver on Saturday (18th). So frankly I have no idea when or if I will even get the shipment. Warning if your purchase is time dependent because they dont seem to care.

Great customer service. The guys are knowledgeable, kind and helpful. I really appreciate that when…read moreyou buy wipers or bulbs, they'll just install them. I barely need to ask. I've taken my teenage daughter in here to learn how to ask questions about her car & they've treated her well. It's helped take the nerves out of car troubles when she's away at college.

They have all the standard stuff that an auto parts store should have. The staff is very helpful…read moreand knowledgeable, which is really the reason to choose one auto parts store over another (and price, too, I guess, but they all seem to be about the same on that account). I would return.