While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

Great parts department, stocked very well with all the things you may need and quite a bit of stuff…read moreyou would just like to have. Friendly helpful staff. Clean easy to navigate parking with ample space for large and small rigs. Convenient location off the interstate. A must have number for any RV owner. I didn't have any experience with sales or service but everyone I met there was friendly and willing to help.

I really can't say enough great things about Modern Trailer Sales. I guess I will start from the…read morebeginning. We owned an older travel trailer and had 2 tire blow outs in the same day on the way home from a trip. We were just going to have it fixed and trade it in for a newer one that suited our needs better. We had already gone to a few other dealers to look at travel trailers so we already knew pretty much the floor plan and amenities we wanted so we just needed to narrow it down to make and model. They put us with salesman Gerald. He showed us new and used trailers with what we wanted and others just to make sure it wasn't something we didn't think about. We were up front that we still had to get ours fixed first before we could purchase a new one. He got us with service so they could get an estimate written. Ours ended up having $14,000 in damage and ended up being a total loss. Gerald was so patient and allowed us to put a deposit on the one we wanted until we settled with our insurance company. This took almost a month but Gerald still held the one for us. Not one time did Gerald try to pressure us into buying a better model or something that didn't make sense for us. We finally settled with the insurance company was ready to purchase. Gerald got us scheduled with finance and delivery within a few days. Both of these teams were outstanding. Quick and easy. They advised of additional warranties and upgrades to purchase but no pressure and moved right on when we declined. The delivery guy that showed us how to work everything spent almost 2 hours with us. Everyone at modern Trailer Sales were outstanding. You get a gift certificate and discount in parts on the day of delivery. Even the parts department was great in our special order for what we wanted. We could have purchased this floor plan at a couple of different dealers but Gerald is what made us want to do business at Modern Trailer Sales. I have and will always recommend this place for sales and service.

Very nice staff. The car I bought was very clean and as advertised. Buying process was good. Worked…read morewith me to make a deal we both could agree to.

A number of years ago, my brother's Chevy Cobalt broke down, and our regular mechanic couldn't fix…read moreit, so he suggested the Chevy dealership. Big mistake. For one thing, they called us the next day, telling us the key was stuck in the ignition and they couldn't get it out and would we want them to fix it. Anybody who knows how to use Google knows that there's a little button underneath the column that you press to remove the key (which our mechanic knew). The next day, they called telling us there was a problem with the starter. There was no issue with the starter when it was at our regular mechanic. The starter being burned out happens when the starter is over-cranked. They wanted to charge us to fix the starter in addition to trying to figure out the other issues. Luckily for them, my brother is paperwork averse. If it had been me, I would have talked to the BBB. He ended up selling the vehicle to the junkyard. If they were hoping he would buy a car from them, a snowball has a better chance in an active volcano.

My wife went I in on Friday for a tire repair and when she went in to tell them someone behind the…read morecounter mocked her. They then tried to sell her 2 tires which were not needed, extremely unprofessional environment, I would definitely not recommend ever using them again, don't waste your time or money here.

I have been taking my cars there for 30 years. Always good results, and they have stood behind…read morethere work without any hesitation. Would highly recommend. I have owned sports cars and exotics as well as standard cars and trucks, and the prices for their work were always much less than the quotes from the "Stealerships". In the few instances where they did not have the specialized equipment needed, they were up front about it without any charge for their research.

Ask to have new wiper blades, when I got the car back and used the wipers in the rain, the wiper…read morewas stripped from the motor spindle and was flopping around and couldn't see on the interstate. Took it back and they tightened it but then put it in the wrong spot and rubbed the paint off next to the windshield. Gave them another chance a year later on an oil change and they cracked my oil filter cap, it was leaking and also stripped and cross threaded all bolts in the skid plate.

I have been going there for the last 5 years for oil change and tires until the new owner took…read moreover. Have to change oil and it cost me $400 to the leak they strip the thread on the drain plug and oil pan.

A mechanic invited me up a few days ago and gave me a free oil change and warn me about my breaks…read more He told me he has a relative who is autistic but unlike me his relative in low functioning and can't drive. While I wait he gave me a Taco Bell combo. He told me some sales people is under pressure to make sales. I do have slow motor skills and a speech impediment and I wish if people who has these are not high pressure into a choice. If Matt Steinbrink and Todd Johnson just say sorry and agree to be less high pressure to people who have speech impediment and slow motor skills in the future. I would remove any and all negative reviews. Unfortunately I tried to get refinance but the online paperwork is to confusing to me.

Wow. I needed my car's battery replaced and called to see if they could do it. They didn't have…read morethe one I needed for my Kia, but suggested I buy it elsewhere and they would install it. They were friendly, efficient, and professional, and the charge was reasonable. They even washed my car! I would definitely come back here for any other auto needs.

I took my Jeep in for tinting and after them having it twice I am going elsewhere. There was dust…read morethe first time in the tint and I had to take it back in and the my replaced the tint but before I left I went over the tint with the owner, Adam, and there was a spot that looked bad, he assured it just needed time to go down. Almost three weeks later and it still looks as bad. Only to find out they said a finger popped it up which means it should have been fixed right then and there. I buy several cars ever other year and I tried this place and they are horrible!! DO NOT GO HERE!!! You'll regret it and have to go else where like me. I'll be posting this everywhere I can. They shouldn't have a business. Adam is ignorant and cocky about his work but it sucks!

Very pleased with the running boards Tricked Out put on my 2018 Silverado. Good customer service,…read morefair price, and fast installation! I highly recommend!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!