They stand behind what they sell. I wasn't happy with my equipment selection, was able to return…read moreit (after using it) and get a different model for only an additional delivery fee. Who else would do this. They now have a customer for life. Thank you very much, I am super pleased.

I purchased an Exmark mower from the Middletown, Ohio store. During hot weather it had a problem:…read morewhen the parking brake was set, the engine would shut off and would not restart until the mower cooled down. I returned it while it was still under warranty. I was told the problem was caused by spring tension and would correct itself over time. It did not. I can find no indication that this is a recognized characteristic of the mower, and the explanation makes even less sense now than it did then. Because the failure is temperature-related, it should not have been particularly difficult to investigate. A heat gun could have been used to selectively warm suspected electrical and safety-interlock components until the failure was reproduced, allowing the defective component or circuit to be isolated. I believe they were unable or unwilling to properly diagnose the mower and gave me an explanation simply to get me to accept it back without repairing it. Had they honestly told me they couldn't reproduce the problem, I could have continued pursuing it while the mower was still under warranty. When it became clear that their original explanation was incorrect, I returned. By then the warranty had expired, and they refused to repair it under warranty. That is unacceptable. A customer should not lose warranty coverage on a defect reported during the warranty period because the dealer failed to properly diagnose it. I strongly recommend dealing with a dealer that takes warranty complaints seriously and is candid when it cannot reproduce a problem. Corporate management should review how this was handled. I intend to file a formal complaint after giving the dealership an opportunity to respond.

Was a little skeptical as I had dealt with Buchanan"s for years. But Koenig's is keeps up the…read moretradition of good Deere equipment and servicing.

I contacted the company on Monday 5/18/2026 to schedule a pick up to service a riding lawn mower…read more No one answers the call and I was instructed to leave a message which I did. I received a text message that the message was received and someone would call me shortly, No call Monday or Tuesday. I called on Wednesday 5/20/2026 and left another message. The service manager called and gave me a couple of excuses as to why he didn't call Monday or Tuesday. I accepted that and was willing to move forward with the service. The service manager told me he would call me on Tuesday 5/26/2026 to schedule the mower pick up. No call Tuesday or Wednesday. I called on Thursday 5/28/2926 and was given an excuse as to why he didn't call me when he said he would. I was still willing to move forward with the service and was given a window for pick up for Friday 5/29/2026. I tried to narrow the window by 1 hour and was told that he could not accommodate that and he would have to call me the following week once he made the route schedule. Since he didn't call me the first or second time he said he would I lost confidence he would do what he said he would do the third time. If he would have told me originally it would be two weeks before he could schedule the pick up I would have accepted that. I feel like their service is not important to their business and would not recommend them for service.

Just returned from the West Chester store, I got a text yesterday telling me a part I had ordered…read morehad arrived. The part was supposed to arrive last Friday, this is Weds. Turns out the part has not arrived. No apology, just rudeness. The part was an air filter for a $1500 mower I bought from them 2 years ago, I've spent thousands at this place I'll never go back.

I stared using this guys the last 4 months on parts for pressure washer/ wood chipper lawn mower…read moreand saws. They have great prices and very friendly. Hell if you have the part number for what you are look for they treat you like family! Was just in again and had them try to tune my chainsaw with new carb. I replaced it and purchased part on Amazon but still could not tune it correctly. They tried and was unable to tune carb so they said no charge. They also gave me info on what they think was wrong and why couldn't be done. So since they know more I was given a price of 80 bucks to repair. I gave the ok and chainsaw works. They are trust worthy and know there stuff from all brands. Will recommend them to anyone who needs a repair done or parts on lawn equipment.

Great small local business that is OPEN on a SUNDAY! Which is basically unheard of! Honest and…read morequick while we waited repair! Worth the drive from Kettering to get our mower working that same day! Will use him again if any issues arise! Thanks!

Dustin's an amazing guy - came out to my sister's house, picked up her broken mower and returned it…read morethe next week fully restored. Personable, affordable, and dependable - you can't ask for more in a business!

Friendly staff and excellent service. Not only great service, but FAST service. They told me that…read morefor delivery of rentals, they need at least 2 days notice, but they ended up being able to deliver to me the same afternoon! Not only that, but I called just after 10am and they showed up with my rental at noon! Delivery charges are really expensive, but they do offer to let you rent a trailer if you've got something to do it for much cheaper than the delivery fees. So I need to buy a pickup haha, but definitely would rent from again!

We called Jon and worked out how much wood we were buying and pricing. He was on time and brought…read morethe right amount of wood we bought. Pricing was good! Firewood is cut into perfect pieces and they stacked it by our fire pit for a few dollars more. We would highly recommend Liberty Wood!!

Repeat customer and will continue to use Liberty Wood. Jon's the best-professional, on time, fair…read morepricing, and a pleasure to do business with. Highly recommend!

The plants at Berns Garden Center is the only place to buy your plants. The plants are super…read morehealthy and guaranteed. Yes, they a bit more expensive than other places. The customer service you receive is the best around. They can answer all of your questions and provide help in MANY other ways. Please check them out!

My lovely wife life loves this place. I find it annoying as every time I go in to the store, I find…read morethe same dirt or trash tucked in the corners like they simply don't 'deep clean' the place. I get it's a plant store, so I try to just let it go... they have a ton of plants, bushes, trees and helpful people working here. The hanging basket lane is pretty sweet so that's my favorite part besides spending time with the mrs.

Evan and his team were not only professional, they went above and beyond to accommodate my wife's…read moreseveral changes to the landscaping as it evolved. The final product was amazing, she was thrilled (and for that reason, so was I).

Our cashier Logan asscused us of stealing propane!! I was filling propane as my wife was inside…read moreshopping. We have filled up our propane at tractor supply for years and normally receive a piece of paper from the filler with the amount of propane we filled, we then proceed to pay inside after doing a little a shopping. Today the man filling the propane (Logan) refused to let me leave to find my wife with the wallet, accusing me of stealing our 5 bottles of propane. He then ordered a younger woman to check me out outside with their mobile machine, which we couldnt fo because my wife was inside with the wallet. So the lady followed me in with the machine, as we walk in the register lady turns to us and yells "are you paying for that" which i replied yes, I need to find my wife. This was the worst experience I've ever had in retail. We were accused of stealing when we are loyal customers of tractor supply. I will never return to this tractor supply. Logan should be written for how he treats customers. Please dont treat honest people like criminals. Terrible business

I used to come to this location fairly often when I lived in Mason and always had a good…read moreexperience, especially for dog products. Recently I returned for an online order for curbside pickup. I was looking for raised garden bed soil and this store was the only one that seemed to have it during the sale promotion. I easily ordered on the website and it was ready within an hour or so. When I arrived I called the number on the sign in the designated pickup area. A friendly employee answered and directed me to pull over to the propane area where a nice man was waiting to load my trunk. He was very sweet and helpful, loading things neatly in the trunk. It was a nice quick pickup. I was jealous to find out they are now offering a Pet Wash Station!!! I wish they had this when I lived right up the street, I wouldve used it all the time! There really isn't another close option for this in the area! If shopping here make sure to join their rewards program as you will receive special coupons and freebies!