I showed up just before closing time and Kristen at the front desk still took the time to help me…read moreeven though they were getting ready to close. She was very patient and showed me the different storage unit sizes available without making me feel rushed. That's what I call going above and beyond with great customer service. Thank you, Kristen, for your professionalism and kindness. Because of her help, I highly recommend this place if you're looking for storage.

I had a very informative and interesting conversation with Ashley. She answered all my questions…read more Addressed my concerns. Showed me the unit before making a decision. Im glad I came here to store my wife's things.

Be informed. These require a special Cylinder lock that is hard to get…read more Do not rent after hours, weekends and holidays without these lock.

Gate code doesn't work anymore. I have not received a phone call or a text message regarding…read morepossible payment issues and there shouldn't be any payment issues. I have the same debit card that I used when I opened the account a month and a half ago I just watched another car pull in. Their gate code was working. I have a lot of valuable personal things in the storage unit and it's very triggering to not be able to get into the gate after hours: I got into the gate about three weeks ago no problems. I will be moving my stuff out of this location as soon as I can. It's not the first time my code has been reset on me without warning

Great experience storing my boat here. The facility is clean, well-maintained, and very secure,…read morewhich gives me real peace of mind. The owner is easy to work with--responsive, professional, and genuinely cares about the property. It's not easy to find a place you fully trust with your investment, but this is definitely one of them. Highly recommend for RV or boat storage.

Stored my boat here for less than a year. Had all my audio equipment stolen and many other things…read morefrom my boat. When I spoke with the owner the day I found everything missing he stated his cameras only go back 20 days. That was perfect because a week earlier it was all there. He never got back to me. Even the detective couldn't get him to return a call. Finally when he did he said there was only three days of footage because it was overwritten. Several other boats and rvs were hit as well. All with the same problem. I wouldn't recommend this place. It seems secure with all the cameras but that does no good if the owner won't release the footage. Seems extremely odd to me.

Excellent customer service. The process was so easy and everything was explained to me with…read morekindness and patience no matter how many times they'd already told me. I really appreciate the ease of access and am happy to give this place my business.

The manager at the Rancho Cordova location is very aggressive and rude and told my husband to "get…read moreyour sh** tf out first thing in the morning" because he didn't know what time they closed and ended up getting locked inside the gate.

just moved out 4/28, had zero problems entering and exiting the storage area, nice communityread more

Great place! Clean and secure. management onsite are rockstars! They have a clean moving truck for…read moreuse and restrooms onsite.

Sharon the manager is excellent to deal with. She is personable and professional, knows her…read morebusiness and you can tell she enjoys her job. It's a pleasure dealing with her in every respect. I've been storing just on the other side of the freeway for more than 10 years but the management has gotten shaky, the buildings were getting run down, and there were always units open with blankets hung over the front to hide whatever was going on inside. This storage facility is clean, well run and very secure. I feel my stuff AND I are safe again. Been there for 4 months so far and I would definitely recommend it over some of the others in the area.

They trick customers into the door and have difficulty leaving. In November 2025, my rental rate…read morefor a 20' connex was $224. In March 2026, they did not notify me except through the statement the rate increased to $249. Then three months later, they raised the rent again to $324! They said it was to match the market rental rates for month to month based on the Consumer Price Index (CPI). They never told me they had a variable rental rate. Typically, the rent rates are fixed. They can literally change the rent at their leisure to any amount because they know customers can't just move out immediately, holding customers hostage to pay the rent. This has nothing to do with the staff. They are great, but the company business plan is ruining it for their customers. After realizing how they did the bait and switch on me, I am compelled to let everyone know my First Amendment Rights to notify the public. I did my research and this is why I am moving my stuff out of there immediately! Public Storage blurs the line between general market inflation (CPI) and their own algorithmic pricing model, which relies heavily on customer inertia. While inflation does drive up their baseline operating costs like property taxes, utilities, and labor, referencing the Consumer Price Index (CPI) is a corporate justification for a highly deliberate revenue-maximization strategy. The Real Mechanics Behind the Rent Hike The "Sunk Cost" Trap: Corporate self-storage facilities actively rely on the fact that moving your items requires time, physical labor, and truck rentals. Because moving is a massive hassle, they know most customers will absorb a 20% to 40% price hike rather than spend a weekend relocating their belongings. The Bait-and-Switch Model: Public Storage regularly offers steep, unsustainable discounts to get new Rancho Cordova customers in the door (e.g., "$1 first month" or low online-only specials). Once you are moved in, your month-to-month contract allows them to systematically raise your rent to "market rate" to make up for those initial promotional losses. Dynamic Algorithmic Pricing: They treat storage units like airline seats or hotel rooms. If the Rancho Cordova facilities have high occupancy or localized demand spikes, their automated algorithms automatically flag existing tenants for a rent increase. The Legal Reality in California While residential tenants in California are heavily protected by rent caps under the Tenant Protection Act (AB 1482) (which limits increases to 5% plus local CPI), self-storage units are completely exempt from residential rent control. The industry fought and successfully defeated legislative attempts like SB 709, which aimed to cap storage rent hikes at 10%. Consequently, Public Storage can legally raise your month-to-month rate by any amount they choose, provided they give you a 30-day written advance notice (monthly statement). How to Fight the Price Increase Leverage New Customer Rates: Go to the Public Storage website and search for your exact unit size at your specific Rancho Cordova branch. If the price for new customers is drastically cheaper, call or visit the front office. Ask the property manager to submit an Existing Customer Rate Intervention (ECRI) request to roll your rent back down. Play the Move-Out Card: Let them know you cannot afford the increase and are prepared to vacate. Managers often have localized authority to extend your current rate for an extra six months just to keep the unit occupied. Switch Units Locally: If they refuse to budge, you can sometimes rent a completely new unit online at the same facility under the lower promotional rate, then physically move your items a few doors down to force the discount.

Extremely competitive prices, nice and clean units, fantastic customer service…read more The managers are very knowledgeable, helpful, friendly, and wave every time we come or go. The process is explained well and online payments make it convenient. I felt that my belongings were in very good hands, and dealing with Lori is nothing short of a pleasure. I recommend this storage to anyone, and would come back in a heart beat, without reservation. This was a beyond pleasant and professional experience!

Skip this storage center unless you want to deal with outdated/run down units & price increases…read moremore frequent than any maintenance. Anita is a sweetheart and tries her best but we will be moving elsewhere for a nicer larger unit & locked in pricing!

Under the name "Storage Star". Had my unit broken into a week ago!!! and they never even bothered…read moreto call, text or email me! Gate was left open at the time of break-in

I would not recommend this location to store anything unless locked inside. The location has…read morefrequent trouble with break-ins. It also has many vehicles that make it look like a junk yard. 3 trailers were broken into in March alone. The price is the only thing that is appealing.