Sharon the manager is excellent to deal with. She is personable and professional, knows her business and you can tell she enjoys her job. It's a pleasure dealing with her in every respect. I've been storing just on the other side of the freeway for more than 10 years but the management has gotten shaky, the buildings were getting run down, and there were always units open with blankets hung over the front to hide whatever was going on inside. This storage facility is clean, well run and very secure. I feel my stuff AND I are safe again. Been there for 4 months so far and I would definitely recommend it over some of the others in the area. read more

They trick customers into the door and have difficulty leaving. In November 2025, my rental rate for a 20' connex was $224. In March 2026, they did not notify me except through the statement the rate increased to $249. Then three months later, they raised the rent again to $324! They said it was to match the market rental rates for month to month based on the Consumer Price Index (CPI). They never told me they had a variable rental rate. Typically, the rent rates are fixed. They can literally change the rent at their leisure to any amount because they know customers can't just move out immediately, holding customers hostage to pay the rent. This has nothing to do with the staff. They are great, but the company business plan is ruining it for their customers. After realizing how they did the bait and switch on me, I am compelled to let everyone know my First Amendment Rights to notify the public. I did my research and this is why I am moving my stuff out of there immediately! Public Storage blurs the line between general market inflation (CPI) and their own algorithmic pricing model, which relies heavily on customer inertia. While inflation does drive up their baseline operating costs like property taxes, utilities, and labor, referencing the Consumer Price Index (CPI) is a corporate justification for a highly deliberate revenue-maximization strategy. The Real Mechanics Behind the Rent Hike The "Sunk Cost" Trap: Corporate self-storage facilities actively rely on the fact that moving your items requires time, physical labor, and truck rentals. Because moving is a massive hassle, they know most customers will absorb a 20% to 40% price hike rather than spend a weekend relocating their belongings. The Bait-and-Switch Model: Public Storage regularly offers steep, unsustainable discounts to get new Rancho Cordova customers in the door (e.g., "$1 first month" or low online-only specials). Once you are moved in, your month-to-month contract allows them to systematically raise your rent to "market rate" to make up for those initial promotional losses. Dynamic Algorithmic Pricing: They treat storage units like airline seats or hotel rooms. If the Rancho Cordova facilities have high occupancy or localized demand spikes, their automated algorithms automatically flag existing tenants for a rent increase. The Legal Reality in California While residential tenants in California are heavily protected by rent caps under the Tenant Protection Act (AB 1482) (which limits increases to 5% plus local CPI), self-storage units are completely exempt from residential rent control. The industry fought and successfully defeated legislative attempts like SB 709, which aimed to cap storage rent hikes at 10%. Consequently, Public Storage can legally raise your month-to-month rate by any amount they choose, provided they give you a 30-day written advance notice (monthly statement). How to Fight the Price Increase Leverage New Customer Rates: Go to the Public Storage website and search for your exact unit size at your specific Rancho Cordova branch. If the price for new customers is drastically cheaper, call or visit the front office. Ask the property manager to submit an Existing Customer Rate Intervention (ECRI) request to roll your rent back down. Play the Move-Out Card: Let them know you cannot afford the increase and are prepared to vacate. Managers often have localized authority to extend your current rate for an extra six months just to keep the unit occupied. Switch Units Locally: If they refuse to budge, you can sometimes rent a completely new unit online at the same facility under the lower promotional rate, then physically move your items a few doors down to force the discount. read more

Today I had to downsize my storage unit at the Mather field Ranch Cordova location and Chrissy who was in the office was extremely extremely helpful made it very pleasant simple fast. I would recommend this place to all my friends and family .Crissy was very professional, I recommend you go see her. GIVE THAT GIRL A RAISE!!! Thanks again Public Storage read more

Not leaving a customer review, but this is a message to the company! The lights installed this year blares through our bedroom window at night. All the buildings in my apartment complex that are facing your business can vouch for me that this is truly a nuisance and becoming unbearable at this point. We can't even have our blinds open at night to let any cool air in because the lights are too damn bright and blinding. It's been a nightmare with this heat! Not every one can afford to run their A/C 24/7, especially in this economy. I understand you are a storage company, but are those specific LED lights and that many of them really necessary? It doesn't stop it from getting broken into anyway! We have to get up early for work and these lights are disrupting our sleep! On top of that, your security alarm constantly goes off for hours as well. Whats up with that? Get it together! How about you guys try sleeping with these lights high beaming in your FACE all damn night! This is so ridiculous. Can they get any brighter??? I didnt know I signed a lease to live next to a NFL stadium. read more

Today I was putting a couple things in my unit and I saw Chrissy there cleaning out the gutters. It was awesome to see her take such pride in their job and work facility. Great work Chrissy and Thank you read more

They are ripping people off. I moved in going through a bad situation with Domestic violence, so I had to move ASAP to save my life I told them I was moving out on the 5th of July, they charged my card for the full amount anyways and now they are say that they don't prorate rent so people are being ripped off for over a hundred dollars at a time and I don't recommend this to anyone. If you want to keep your money without the hassle don't rent from then at all. read more

There is not someone on site all the time. They close the gate too early. They keep increasing the rent .

I was looking for a storage facility that fit all my needs but have found it difficult to get the simple answers to my questions. So when I went to public storage on Mather field rd I wasn't to sure what to expect. But I was totally surprised at how well kept the property was and the staff was able to help me with all my questions. Tami in particularly was extremely helpful in answering questions and making me feel good about bringing them my business. Thank you Tami!! read more

Desirae! She is so amazing, I was driving around searching for my unit, she noticed and helped me find it. We searched a couple of ones before we found mine. She made it so easy! She was so helpful and super nice. Give this lady a raise, she makes going to my storage unit worth going! So thankful! read more

Arron was a great help as a first time customer of a uno. I would definitely recommend him as a great help

I just wanted to tell you about my recent visit to the Mather field location. I received amazing customer service from Tami. I was not having a good day before I went there but Tami was very polite and knowledgeable. I was in and out in time to enjoy the rest of my Sunday evening. Also their prices were the cheapest I could find. I would definitely recommend this location for your future needs. read more

I always tell my friends when they need a storage unit to go to public storage on Mater Field Rd & that Mrs Sharon will help them & answer any questions they may have. I also let them know they will get the best service from her with a smile. When I'm ready to store my belongings I will take them there. read more

Amazing service by Sharon, also easy online services Thank you

When I moved from the San Francisco Bay Area to Sacramento, I had quite a bit of extra "stuff". This Public Storage is only about 4 miles from where we are renting and it has easy access to/from the freeway. Six (6) years ago is when I first met the storage facility manager Sharon. I have interacted with her on a number of occasions during this stay and I can attest to the fact that she seems to really enjoy her job. Sharon and I have discussed the amount of space that I might need and got me a unit that is just right. We are going to eliminate some of the items in storage and it . require us to downsize our unit. She works with us to get us exactly what we need. She is an asset to the Public Storage business and I would recommend her and this location to anyone looking to store their items in a secure location. Thanks for the help Sharon. It is always a pleasure working with you. read more

Came in to seek information on renting a storage. Talked to your employee Jackie. She was most Helpful and super friendly. Knew exactly what I was looking for and very informative. I recommend her to anyone!! Thank you! read more

Sharon is amazing! She is very pleasant and makes it super easy and quick to get your unit. She also went above and beyond in my opinion to make sure I got the right size unit! read more

Horrible customer service, false advertisement, and unfair fees used to take advantage of customers during COVID-19. I've rented from public storage before with no issues, but after this experience ... never again. Due to covid, I rented a 10x13(estimated) storage unit. My agreement started on 10/30, pymt was taken out of my bank on the 26th. I went to the unit when I was informed it was ready. I attached pic the unit was maybe 5x10 of usable space, the rest of the "space" was angled off and not usable at all for boxes or furniture. Had I known I never would have rented the unit F046 at Mather Field in Sacramento, CA. There should have been pictures or a disclaimer. I spent almost a month leaving voice messages for the district Mgr Marcus Cooley and his supervisor Devon Dents regarding a refund which I never received a call back. All anyone could tell me is a refund, no amount, was pending approval. My 5th call made today 11/23/20, Meg was able to tell me that refunds take 4-6 weeks, I won't get back an administrative fee for the services provided and I had to pay for 1 day of use. So because of a falsely advertised space and poor procedure and even worse customer service I was charged $35.53. Thanks Public Storage read more

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This is the 2nd time that I've rented here. Both times I dealt with Sharon - always a positive experience. Very helpful and professional. I will continue to rent here. The only reason I'm giving 4 stars instead of 5 is due to the seemingly constant police action at the Days Inn hotel next door. The good news (depending on your point of view, of course) is that the Rancho Cordova police are Johnny on the spot. (Don't mess with the Rancho Cordova police.) And I noticed a previous review that mentioned a break in and that the security system wasn't up to par. Well, it's been fixed and everything is now under constant surveillance. Hope this helps. read more

Summer was awesome she went above and beyond and was very helpful. Excellent customer service! I would recommend this public storage to friend and family. read more

Great location and customer service. Sharon is sweet, charismatic and overall very thorough with the process. As a first time renter I refereed my sister to come and rent from them because of Sharon's customer service that I experienced. read more

Great location good prices! Sharon always great to work with very sweet associate! I would definitely recommend this location to other folks. read more

Sharon is amazing and helpful. I walk in once a month to pay my bill and she always knows my name if he top of her head. Always happy and service is great. Feel my stuff is save and sound. I always get a phone call reminder about upcoming bill. I recommend this place for sure! read more

Great prices, clean facilities, and easy access location. However, I do not think that they can technically say, "You have to either pay for our lock or buy something from the store"... We are already paying for the unit, it just seemed a bit demanding. However, the lady that works there is super friendly and I can see myself being happy to say hi when I go to our unit! read more

This is absolutely the worst storage facility I have ever encountered. DO NOT rent here. We had a break-in in our unit about a month ago and their surveillance monitor was not working. We could not play back the footage of the truck and the person responsible for the theft. To this day over a month later, their monitor still doesn't work. After my stepdaughter's boyfriend called to ask about renting a unit, they falsified information saying that they have cameras set up all around the facility when in actuality there are only two cameras. One at the gate one in the office. We found another unit three units down from ours that had a lock on it but you could open the door as ours looked like. I always lock my lock. The manager told me she had secured my unit with one of her locks which means she had access to take my lock off to put her lock on and you could only get one lock on that unit. It might be an inside job. I found a cheaper facility which is incredible a few miles away by the name of SUPERIOR STORAGE on sunrise Boulevard this place is amazing... climate controlled ...double alarmed and an 8500 Volt fence. One more thing ...While the manager of this Public Storage facility noticed somebody in our unit, she failed to call the police when I ASKED HER TO do so ...the criminal got away. I HIGHLY DO NOT recommend this facility, it is absolutely the worst. They say they do lock checks every day ...well . they fail miserably at it. read more

The facility was always great for me for the 2 or 3 years I was there. The only reason I left was because it was too far away after I moved. Recommend this facility 100%. read more

Mrs. Sharon, the manager is uplifting and awesome. She made my moving experience a lot easier! She is uplifting, kind and professional. It was my pleasure to meet her. read more

Sharon is so helpful and nice! I had such a agreat experience and signing up and moving in was so easy to do! Very clean and secure facilities, and very competative prices. read more

Absolutely amazing service. This was my first time renting a storage unit and Sharon, the manager there, made it so simple. She was so nice and made sure I knew exactly what I was getting with the storage unit. Sharon just asked me a few questions about the future use of the unit so that she could recommend me a size to fit my needs and then showed it to me to make sure I was satisfied. Afterwards, she asked me to fill out some paperwork and explained everything along the way. The facilities are clean and secure and I feel safe leaving my items there. I would definitely recommend this place to anyone who is looking for a storage unit. I'm not exaggerating when I say that, thanks to Sharon, it was possibly the best customer service I've ever received. read more

The facility at 3200 Mather Field Rd in Rancho Cordova is the best storage company I have rented from. Sharon is an awesome on site manager. I have been coming to this facility since 2012 when I moved to California. If anything, you would think that this is her own personal facility. She always answer any questions or concerns you may have. She has always been helpful with the size of the storage that I need when I over stuff my home, lol. She is super friendly and she keeps the facility clean. Per my previous experience at other storage units I have rented during my travels, this one is 100% acceptable and the only one I will rent from. I have always felt very safe with items stored at this facility. I have never lost anything or had a break in. If I am late, she always reminds me and I would recommend this place always to family or friends. read more

Terrible facility! Not secure!! Had locker broken into, many items stolen and looked like someone had been sleeping in storage unit! No security cameras except at front and those don't seem to be working! Fence near unit was cut and simply "repaired" with zip ties. DO NOT RENT HERE read more

Love this storage facility. Sharon is the best to deal with. She's always helpful and will give you friendly reminder when needed regarding monthly fee. I would recommend this storage facility to anybody. It's a great one! read more

Rented a unit this morning and Sharon was a pleasure to deal with. She was fast, knew her job very well, courteous, professional, and just overall had a wonderful personality. I have rented units from Public Storage at other locations in the past and Sharon would be a wonderful person to train others on customer service. read more

Excellent customer service and appears to be in a safe neighborhood. Feel comfortable renting from here.

What an amazing place !! Sharon is very professional and personable I made one phone call got the details and when I arrived she was prepared and took care of all my storage needs . I highly recommend this facility. read more

Solid customer service and very helpful. Thanks Sharon for your helpful nature and enthusiasm. Appreciate it!

Sharon is completely delightful and helpful. Thank you, Sharon! :) The property is a good size - doesn't feel overwhelming.

Sharon at Public Storage Mather Field is knowledgeable and friendly to her customers. I would refer a friend, family member or co-worker about this location. read more

Very pushy. I tried to call to get a quote, I'm not even sure when I'm moving and will be needing the unit, and the gal would not stop insisting that I give her my info to reserve one. I'm a patient person, it takes a lot for me to hang up on someone, and that's how it ended in this case. They won't be getting my business. read more