Out of staters here. Came in for a stand because we didn't bring one. They had one. Honored a…read moremilitary discount and had exceptional customer service and were very welcoming.

Emailed this dealer twice with an offer on a bike they have in stock…read more They seem to not check emails often of at all. Stopped in there twice and like other posters stated, no one seems to want to provide customer service.

Usually enjoy shopping at this site online and when visiting the area saw they had a storefront so…read morewas excited to visit. Oh boy. Talk about unfriendly and I don't think they appreciate the color of my skin in-store. Stay clear. Avoid at all costs. This experience caused me to close my on-line account with them as well.

Wow, I didn't realize Rocky Mountain ATV/MC's Washington store carried a dismal 2.5-star…read morerating--man, I wish I'd read these reviews before driving across state lines and handing over my hard-earned cash. After digging in, it's heartbreaking to see this isn't isolated; it's a pattern stretching back four years, with countless customers echoing the same frustrations about rude, dismissive staff who seem to resent their jobs and the people they serve. It's as if indifference is their mantra, a toxic demeanor permeating the dealership where employees act burdened by basic inquiries, hassle you over orders, and vanish post-sale. Reviews highlight deceptive pricing--quoting one figure for tires or repairs only to inflate it later--and outright unprofessionalism, like sending wrong parts without apology or admitting errors but refusing fixes. As a small business owner myself, a former service manager for a busy dealerships I get the challenges of dealing with demanding customers, but this goes beyond; it's a culture of profit-chasing with zero empathy, leaving buyers swindled and abandoned once the deal closes. They've ballooned into this corporate behemoth post-2020, scooping up local shops and competition, allowing them to dictate terms without consequence. Things have changed drastically in the last five years--it's the cliché of companies exploiting trust in a post-pandemic world. Even spotting fake five-star reviews misspelling it as "Ricky Mountain" just underscores the duplicity. How many folks take it on the chin without posting a review? It took me eight months of rational pleas for accountability before I came here, and Yelp's the perfect spot to warn others--if I'd seen this, I'd have steered clear. My own ordeal mirrors these complaints perfectly. I've been a loyal customer for nearly a decade, so when I drove from Vegas with my wife and kid, paid over $11,000 cash for a KTM, and shook hands with Jason face-to-face, I thought I could trust them. He knew I turned down a better deal elsewhere because he promised, in front of my family, to "take care of me" on parts I'd need in a couple weeks. Boy, was I wrong. Fast forward eight months, and I'm still chasing them to honor their word, only to be offered a small discount like some generic promo code. That's not what I thought "taking care of me" meant. The bike was an egregious mess. It stalled multiple times on the test ride, and Jason brushed it off as "common and normal" for a two-stroke. I hadn't bought one in years, so I took his word, but that should've been a red flag--he just wanted to make the sale. The PDI was an abomination: loose bolts, oil spilled so bad I thought it was a leak. The title was so botched, I wasted three days at the DMV, where clerks even wanted me to drive back out to the dealer. I considered reviewing then but hoped they'd step up. The dealer's sloppy setup caused bogging, stalling, and throttle issues, mirroring Reddit and ThumperTalk complaints about KTM TPS and idle misadjustments etc. from dealers that don't know and or take the time to do it right. I used to work for Carol Shelby as a wrench, and while I don't expect them to that level of quality this feels like they have an untrained teenager back there setting up these bikes. Now I'm facing having to buy a $500 ERM tool to fix it. On top of all that, their Tusk parts, once a budget-friendly option, have plummeted to Temu-level quality--a shocking disgrace. I laid it all out for Trent, Jason, and CEO Shane, and they just pointed to the paperwork, shrugging off any responsibility. "It's not in the contract," they said, as if a handshake and their word meant nothing. Tell me, does that sound right to you? Only Terik in parts showed a shred of accountability, apologizing when no one else would. The rest? It's like they couldn't be bothered--I asked for a PayPal request multiple times and begged for calls during my short availability window, but nothing. I'm flabbergasted and deeply hurt by their indifference, not angry so much as let down by a company I once admired. Before 2020, they were the best to deal with, but now they're far too corporate, caring little for customers or even their miserable staff. I missed a track day with my uncle, who's now gone, because they couldn't manage simple logistics. After spending tens of thousands with them, I've seen better service from coffee shops. This betrayal stings on a personal level--these are facts, not exaggeration, and it's just not right. If they don't care about a loyal customer, what hope does a kid mowing lawns and saving up for parts have? Research these dealer mistakes online and skip this place to avoid completely unnecessary costs. Save your money for a dealership that honors its word and company that appreciates your business.

Great response no pressure gave me a answer to my question. Probably call them again.read more

I recently had the pleasure of working with CJ at Jessop Motor Co, and I couldn't be more pleased…read morewith the service I received. CJ went above and beyond to help me with both the transmission on my truck and the struts on my Honda Accord. Firstly, CJ's expertise in transmissions was evident from the moment I spoke with him. He took the time to listen to my concerns and thoroughly assessed the issue with my truck. His knowledge and attention to detail were exceptional, and he quickly diagnosed and repaired the transmission problem with skill and precision. My truck is now running smoothly, thanks to CJ's expertise. Additionally, CJ's assistance with the struts on my Honda Accord was equally remarkable. He patiently explained the process and provided me with options that fit my budget. His dedication to ensuring customer satisfaction was evident throughout the entire experience. The struts were replaced efficiently, and the improvement in my car's handling is remarkable. What sets CJ apart is not just his technical expertise but also his excellent customer service. He was friendly, courteous, and professional, taking the time to answer all my questions and address any concerns I had. It's refreshing to work with someone who genuinely cares about their customers. I highly recommend CJ at Jessop Motor Co. for any automotive repair needs. His skills, knowledge, and exceptional customer service make him a true asset to the team. I'm grateful for his assistance and will definitely be returning for any future automotive needs. Thank you, CJ! Also- might I mention, i had my dogs with me during one of my visits and he had no problem with me staying around with my dogs.

I was quoted $3-400 for a motorcycle repair. After several MONTHS, he said the total was $600…read more Went to pick it up and he presented me with an invoice for $1043. Had to take him to court to get the amount reduced. When I finally got my bike back, he had removed the battery (which he charged me $145 to replace) and the kickstand was missing. When I texted about them, he just ghosted me.

Bryn Patton advertises on Facebook marketplace a used 12 volt converter for an RV after Facebook…read morewill not accept PayPal for him I should have taken that as a Red Flag. I send him a message and he states he has the Charger/converter and he does not use Facebook but asked for a credit card or Venmo. I stated that I don't do Venmo. so he sends an invoice. I pay it, 2 weeks later after he was paid still no converter or tracking# he is advertising the same converter at this moment on Facebook. so I notified Pay Pal I have not received the Item I paid for or a Tracking # Seems to be great at making claims and promises but has not followed thru. Avoid this Company and Bryn Patton

Justin and his crew went above and beyond to take care of my ride. Amazing service, honest product…read moreinformation, and great quality labor and fair pricing. Everything was delivered as promised and more.

Totally saved our trip last year!! We had busted our machine ( hub and lugs) and these guys went…read moreabove and beyond getting the parts we needed. We got the parts and were back out wheeling later that day!

MST, Brian and his team are great. They know side by sides inside and out because they actively use…read moreand own them. Their service is great. I highly recommend them!

Simply the best! I trust them with all my needs for my CanAm! Each time I have been there from…read morerepairs to simple oil/lube etc. they have been professional, courteous, and on time!

I booked an adventure and we had a blast! Dave was our guide and did an amazing job! From start to…read morefinish the communication was amazing. Safety was a priority but so was having fun! I will come back again! 5 Stars!!! Thank you so much for an experience my son and I will never forget!!! Thanks again Dave, it was fun getting to know you!!!

We had such a great time with William as our tour guide through the Sand Hollow area! We used ATV…read moreOffroad bc they were the only outfitters that has single seat ATVs and, well, all five of us wanted to drive! We had a new rider and William, with the help of Dave, were very patient and helpful in making our new rider feel safe and included in everything. We loved that we made stops along the way to learn about the area and the geography, and bc driving for 4 hours straight would have been a little miserable. I HIGHLY recommend this company if you are going to rent ATVs or UTVs in the area. Thanks for a great time! Highlight of our trip.