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    Mobile Kangaroo

    Mobile Kangaroo

    3.7
    (7 reviews)

    Best service EVER!!! Service was fast and friendly!! I highly recommend coming to Mobile kangarooread more

    This guy violated Apple's own policy about support and device care…read more Apple's site says: "Never give your Apple Account password, device passcode, or account security details to anyone else. Neither Apple nor Apple Authorized Service Providers will ask for this information. For some software support, you might be asked to enter your device passcode or Apple Account password. Always remain present while the technician has access to your device." https://support.apple.com/en-us/102868 I was there at Apple Support's recommendation after my watch wouldn't turn on. By the time I arrived, it said "recovery mode" (which it hadn't said up to that point). This guy started a device recovery process (software update, etc) without asking my permission, then charged me $20 without telling me ahead of time that I would be charged for that button pushing. THEN he told me I couldn't stop the process or leave without corrupting the software leaving me responsible for whatever was wrong after that point and essentially voiding my Apple warranty. He asked me for my phone passcode (and I unfortunately gave it to him trusting he knew what he was doing). Note Apple's policy above ("Neither Apple nor Apple Authorized Service Providers will ask for this information.") Then he said I could leave for the 90+ minutes it would take for the software update but that I'd have to leave my phone. I declined stating that I would not be leaving my unlocked phone (to which he also now knew the passcode). He scoffed at me. Per Apple: "Always remain present while the technician has access to your device." So, he doesn't respect Apple's own policies as an Apple Authorized Support Provider, and he's shady as crap about charging without giving you a chance to decline. I reported the incident to Apple. Also, my watch is still malfunctioning.

    Zion Phone Repair - mobilephonerepair - Updated August 2026

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