GEMS is definitely a part of my wardrobe maintenance. Whether it's business or pleasure, the team…read moreat GEMS Dry Cleaners keeps me on point. The quality of care with my garments, the value for the service is great too as well as the great customer service makes them a GEM for all to use. Stop by and see them. Never disappoint. It's the great service for me. Thanks GEMS!!!!

OVER $2,500 IN DAMAGES, ZERO ACCOUNTABILITY, DEEPLY UNPROFESSIONAL!!!…read more If I were permitted to give zero stars, I would do so without hesitation. I brought eight valuable garments to GEM Dry Cleaners, including two custom three-piece suits with Italian fabric and buttons, a $500 long coat, and a $200 suede jacket. Every item was damaged. Buttons were loose, seams were torn, and most upsettingly, and without my consent, they ironed sticker labels directly into the fabric of every piece, leaving permanent, burn-like marks. I was never informed this would happen, nor given the option to use pins--a safer more standard method used by most reputable dry cleaners. When I questioned it, the owner, Bryan McNatt, claimed there were signs. The only one I found was hidden behind the counter, barely visible. Others were small printouts, covered by card readers and equipment. Even Bryan admitted the signs were hard to see, which makes it even more perplexing that nothing was said to me during drop-off. I contacted no one, yet Bryan called me personally at 8 a.m. from his cell phone (which I assume he retrieved from the customer system), yelled at and berated me, and offered a mere $36.45 partial refund for the damage of thousands of dollars worth of items. I did not accept the offer because of how inappropriate it was. I spoke calmly and expressed I wanted to handle this amicably, but he was immediately defensive, dismissive, offensive, and said I must be struggling financially to care about the damage. When I said I may have to file a complaint with the Better Business Bureau, he told me to do whatever I needed and banned me from returning. The staff were also rude. One employee was visibly wearing a court-issued ankle monitor while working. While everyone deserves employment and second chances, I believe this anecdote unfortunately gives insight into the deeper issue -- a clear lack of professionalism, accountability, respect across the board, and oversight at this business. The garments are permanently damaged, and nothing can undo that. This was one of the most frustrating, heartbreaking experiences I have ever had with a business. I trusted them with irreplaceable items, and they treated me and my concerns with absolute disregard. Please read through the many other similar reviews. I am far from the only one who has experienced destroyed clothing and mistreatment at this establishment. I am sure they will try to twist and make up some way to rebut this, so I have decided to include some of the photographs of the damaged garments and the obscured signage with this review so that others can see the truth for themselves. I sincerely hope this helps at least one other person avoid the same loss.

Clean establishment with modern machines & conveniences. Several payment options available.read more

This place is awesome. Earlier this week, both my Samsung Washer and Dryer decided they wanted to…read moreact up. Dryer needed new heating element & we got that. Washer kept giving error in rinse cycle & now will not even start. We came here about 1100 AM on a Saturday. First of all, these speed Queen washers are the bomb. I saw people loading a whole baseball team worth of clothes & they just got swallowed right up. Dryers are huge too. No noise or broken machines when they are running. Now the price is high for this; starting at $7.50 for the washer & $3.25 for the dryer. I can't complain as I already spent $300 on a dryer, THIS WEEK. LOL. Attendant was cleaning the store the whole time & the Gator Ade Zero is a cheap as the water. Comfortable seats & clean restrooms. Even after I get my washer fixed, I'll probable be back. 5-stars

Lost 3 ties and thankfully I was standing there when the next person came in because it was…read moregathered with his things and he about walked out with it. If I had left, they would be missing. No apology from staff. They were nice but seemed to just keep referring back to me and whether I had even given them it in the first place. This is the second time I've been here and both times were not great. Btw, this is the same place as Sage Cleaners and they do not have good reviews. They are one and the same business. Not sure why they are listed separately on here.

My dryer was broken & I didn't have time to fix it during a busy weekend, so i dropped off 2…read morecomforters & a large load of laundry for their wash & fold service. The staff was very nice but we had a mix up at pick up & they gave me the wrong comforters at first. When we found the correct ones i realized after i got home that one came out very starchy & stiff. Will be back for the wash & fold if another emergency happens but i will probably look for another cleaners for my comforters. *edit: The owner Betty is very sweet & called me after this review was posted. The 4 star still stands and i still agree their customer service was good. As stated before, the staff was very nice to me but Betty calling me was the cherry on top! I can tell customer service is very important to them.

Brenda always greets me with a smile. She sees my car and greets me by name. Had a stain on my one…read morecoat and they took it back and got the stain out! Another time they caught a rip and called and asked if I would like it repaired!!! What service!!! Always courteous , kind and quick service!!! Thank you again for always having a smile and perfectly done dry cleaning to make my day and going that extra mile !

Very rude and unprofessional. I would not recommend this business due to their terrible customer…read moreservice!

I moved into the area recently, and this is the only laundromat I've used. The machines are not too…read moreold, and the cost is reasonable. I try to go during the week, as it gets busy on weekends. I have not used the other services, but, know others that have. They are very personable and helpful with whatever your needs are.

Very well staffed, clean and comfortable place to do your laundry…read more It was our first time using this location and Sondra was a huge help.

Spoke with the owner a few times regarding prices!…read more He said they don't charge extra for next day, wow! Also been there a few times now, its close to my daughters school and so convenient. The way its set-up; you can have a CC on file so anybody can pick up your items. I am very pleased with the job on my shirts and slacks wow again! This place rocks! They offer you water from the fridge, lollipops for the kids, super fast service with a smile, very reasonable prices , better than most in town, I hope this place stays this great!

I used Tide Cleaners in Sarasota for years and had great experiences, which is why I continued…read moreusing Tide after moving to Brandon. Unfortunately, the Brandon location has been a complete disappointment. I brought in an investment piece I wear as a corporate trainer. The dress and matching belt are the same fabric and color and were cleaned together to maintain a consistent, rich black. Due to the Brandon location's boiler being down for several weeks, my items were transported to another location for cleaning. When they were returned, my matching belt was missing. I went back multiple times. They were unable to locate it. There was no resolution, no replacement, and no meaningful accountability. This is unacceptable, especially when customers are trusting you with high-quality, expensive clothing. The difference between the Sarasota and Brandon locations is stark. If you value your wardrobe, I would strongly recommend avoiding the Brandon Tide Cleaners and choosing a different location or a different cleaner altogether.

Everything was exceptional ! You just got a new customer! I did have a learning curve because the…read moreinteraction is automated, that said it wasn't hard to catch up and I was very pleased with the service. Definitely introvert friendly!

Took $200 sport coat and $250 cashmere to clean in mid October. Both were shrunk several sizes…read moresmaller. Were told we could be refunded 10 x drying cost, which is a little over $400. Here we are mid-December, still being jerked around by this business; no check, but excuses every week.

In actuality it is Seville cleaners sage provides the pick up and drop off service. Wow!!! Needed…read moretwo suits and a Shirts photo shoot ready for the shoot for Thursday evening... dropped off the 5 articles went on about my day getting other things prepared and walla!!! My phone rings and it's sage informing me that my articles are ready for pick up. They are my Dry Cleaners going forward!!! Great service and awesome staff... highly recommended

Lost half of the load of laundry but delivered two items that did not belong to us. and deny any…read moreresponsibility.

I took my new new quilt to Nelson's dry cleaning only to get it back with what looks like rust…read morestains on it. I took it back to be cleaned again, but unfortunately, the stains were already embedded into the quilt! I called him to fine out what he was going to do with no response from this man! What he had the nerve to do though, was blame me for the stains!! I can't believe this is how a business owner would treat a customer, to blame you for their mistakes!! This was not a cheap quilt, but now I have to replace it with a new one, at my expense, after having to pay for the dry cleaning!! What a bad way to do business! If you choose to patronize this business, do so at your own risk!!!!

BEWARE. Poor business practices. They ironed (damaged) a pair of dry-clean only dress slacks. When…read moreI brought the pants back, I was told that I had to drive to another location and try to speak with Mr. Nelson because they can do nothing about it. Caveat: Mr. Nelson is only at the location from 7 am- unspecified time (they said he leaves "early"). I asked that Mr. Nelson contact me, since my work schedule does not permit me to drive to Kings Ave. at 7 am, during the week. He will not contact me. I was offered zero apologies, no mention of a refund (even for the $5.69 I payed to have them dry clean (ahem..ruin) the slacks. In fact, 2 different employees hung up on my, when I tried to call. One employee (Becky) told me that "they do not make mistakes" and "I do not have time for this." She even went so far as to say that I should take the pants back to the store that I bought them from because the company put the "dry clean only" label on an item that is not supposed to be dry cleaned and THAT is the reason they are damaged. Please do not patronize a business with such apparent lack of customer service, response, and quality.