Company so bad it makes you feel like you're getting scammed every step of the way. Forces you to scan ID just to SCHEDULE A TOUR, system glitches out so you can't even schedule said tour, tried to reach out multiple times because I was still interested in renting this Santa Ana house, was met with the same automated message each time, whether over text, call, or email, telling me to book the tour via the ZipRent site, which keeps telling me "You already requested a visit for this property. Please call us at (424) 566-7358 with any concerns or questions" whenever I try! One million dollars if you can guess what happens when I call that number, lol. Useless af, don't even bother. read more

Overall, increasing the rating as Ziprent management has helped to make improvements. Still not perfect on the repairs side, but their leasing team has been responsive. I think the value for what you get is pretty inline with expectations. read more

UPDATE: I have downgraded my review to one star based on the response above from the business owner of ZipRent. Please read below which is directly cut and paste from the email I got from your staff member Leah R on August 15, 2024. She absolutely says that she could accommodate my request. I was even sent the property management forms to sign via DocuSign, but on those forms you did not put in your fees, which I found highly suspect! I also don't like companies that try to bribe reviewers to change reviews if they pay me $100 gift card, which is what your company is trying to do. ------- Hi C, It was wonderful speaking with you. We would be happy to help you with managing your current tenants. You mentioned that your son is the tenant and that no rental payment is being collected. You intend to pay the Property Management Fee upfront. We can work on this if there's an signed lease agreement between you and the tenant. If you need help on this, we can arrange for vetting of application from your son and lease generation at $750 plus the Property Management fee of $125/month/unit. Let us know how would you like to proceed. Best, Andrea M | Relations Manager | New Business Team read more

Zip rent is great with screening tenents, credit, background checks etc. There fees are reasonable. They focus on finding you a greats tenants so you don't have to stress over dealing with evictions. But nobody is perfect so if an eviction is necessary, then you must call an eviction lawyer, Zip rent does not handle evictions. . read more

Highly recommended. I've seen a lot of positive changes at Ziprent in recent years, and I want to give special recognition to Cielo E. for her outstanding service. In the past, one of the biggest frustrations with Ziprent was the lack of continuity--every time I called, I was speaking to a different agent, even about the same issue. That often meant repeating the same story multiple times and, unfortunately, sometimes receiving different answers. Thankfully, that has improved--especially with team members like Cielo. She is incredibly responsible, proactive, and communicative. What I appreciate most is her consistent follow-up: she provides updates regardless of whether an issue has been resolved or not, and even when it's being handled by another department, she still makes sure to follow through and update the customer by the end of the day. That level of ownership and transparency makes a big difference. It's clear that Ziprent is moving in the right direction, and Cielo's dedication is a big reason why. read more

Here we go! I have viewed two rentals through Ziprent and I didn't have a great experience. I believe this partially to be because I've not been out looking for a rental in over sixteen years and I'm still kind of stuck on going in person to meet the owner, or property manager and having a conversation with them. The first place that I went to didn't have the key in the secure box, so I left and made a call asking if someone could come and let me in. I was told that no one was available and they would call the last people who viewed the unit. A few moments later I noticed someone walking away from the place, so I went back, and there was a key in the secure box. I called back and let them know, the man said "oh yes, we just had someone put a key in for your appointment" - WAIT, what? I told him someone previously advised me that no one could come and do that; very confusing. After viewing the rental property, I called back to ask where there office was so I could come in and show him photos of what the place really looked like. He said I could email them to the Ziprent; I proceeded to ask if multiple repairs would be made, and was told that would be addressed AFTER I applied and if approved would be dealt with on the move in day. Huh? This is the new reality for renters?? He then said the move in check in would be done virtually, and not in person, all documents would be sent to me to review and sign. I'm older, I understand that things change, but this seems very unsafe to me. I've been a victim of identity theft and know all the red flags, for me, this was very clearly not the rental for me, nor was it the company I'd want to rent from. What happened to owners of the homes meeting tenants? Why is everything done virtually? Why would I send my social security number, tax return and ID to a faceless person on the internet? Not a great experience for me, at all; however, their staff have always been friendly; hence the two star review. EDITED 3.25.2023 I have now been contacted twice by Ziprent regarding my review. While I understand that it can be frustrating for a business to get a less than stellar review, I did my best to be kind about this particular situation. I've been contacted via email, as well as a phone call today. I had a lovely conversation with Olivia from Ziprent and told her based on our conversation I would add a star, because as I originally stated very clearly, the staff was wonderful! They're kind and patient. This is my personal experience, and while I'm struggling to find a balance in the "new" way the rental market is going for RENTERS, I wanted to share my unbiased review of this company. I'm NOT a property owner, I'm a prospective tenant and my needs are much different than that of an owner/landlady/landlord. I hope to find a new rental in the future, and hopefully I'll find an owner to work directly with after the property managment does their part of the background check, credit check, etc. The one thing I'm not is a spiteful, mean yelper; I take pride in being honest and don't take kickbacks for changing a review, because that's unethical. read more

Ziprent has been great to work with throughout the rental process. They've been professional, responsive, and very helpful every step of the way. The application, approval, and lease signing were all smooth and efficient. I'm set to move in two weeks from now, and everything has been handled clearly and with care. I really appreciate how organized and communicative their team has been--I'm feeling confident and excited about moving in. Highly recommend Ziprent based on my experience so far! read more

using a service was very easy all you had to do is submit your phone number and you will get an access code. Joshua was so helpful. He called me and answered all questions that I have regarding the property. I love using their services. read more

I recently hired this company. They were very thorough with applicants. They were prompt in all the essential details of the rental process. The online presentation of my property was excellent. I selected a tenant quickly. I look forward to working with the Ziprent team long team. read more

Ziprent - Living/dining room - Property Management Near Me - Los Angeles, California

Hello I am the owner of a Single Family Residence located in 10537 Rochester Avenue Los Angeles CA 90024. I spoke to Marie who is the Relations Manager at the New Business Developers Team and the Service Requested was for renting of my Single Family Residence and also Property Management. Immediately Marie sent me comparable and moreover she sent me an agreement demonstrating how much they value a relationship with me. Marie also explained the agreement to me and I love the fact that I was not pressured into a relationship and I free to leave them anytime I deserve. I have to talk with them about the rent amount but I would be happy to do that. Thanks a lot Ali Karoon read more

I have been using Ziprent for years and they are extremely responsive and super easy to work with. Prices are very reasonable for the services offered compared to alternative management companies in the market. You will not be disappointed in working with them. read more

First time ever using this company to rent a house. They made it very easy and fast to find a home and get us into it. Any question that I had they replied really quick and guided us through everything. I am super excited to be in our new home After a week of working with them. Thank you guys so much for all your help and making our move-in process. Super easy. read more

Ziprent - Our new home - Property Management Near Me - Los Angeles, California

Professional work and friendly communication every time I call There always some one listening

I'm a first time ADU landlord and I planned on creating a post on zillow and handling the task of finding a tenant on my own. After looking further into it, I discovered this was a larger effort than I initially planned. Performing background checks, credit checks, income evaluation, drafting a lease agreement, and scheduling showings during my own fulltime work week all amounted to more than I could handle. I checked out Ziprent to see if they can help and I've been very happy with my dealings with them. Everyone I talked to was very professional, patient with my indecision, and impressive in their attention to detail and process. I'm happy with how they were able to help out and with my new tenant as been great. read more

This was my first experience with Ziprent. It's been nothing but positive--the process has been easy throughout and when I've needed to follow up with a question, the customer support team has been really responsive and friendly. To be honest, it's been a huge relief--you never know what you're going to get with property management agencies, so this has been a welcome experience. read more

Thank you Tom from Ziprent for reaching out to me personally he was very concerned with with giving me assurance that they were not just going through just taking my money unlike a few leasing companies in Santa Clarita that take a application fee and you never hear from them again thank I Tom read more

Our experience with Ziprent was amazing! Ziprent helped me place a tenant fast. Their communication was awesome. I had less than 2 months to rent my house out as I had just landed a great job in Phoenix, AZ. We couldn't finance a new home in AZ unless we rented the house in CA. We were majorly stressed out! But because of Ziprent's timely communication with us and their ability to stay on top of everything, they made this entire process a breeze for us. They are very professional and they really know their stuff.. I'm so thankful that we went through them. Instead of us being stuck with a property management company who only did a half-hearted job, we were lucky to find Ziprent. read more

I've just had the Ziprent helping me with my Tennent placement experience, They've done a fantastic job with the communication and the whole process makes it very easy for someone like me with a very limited time to rent out my property, I did sign up with them for my property management as well once I saw how easy they can make the whole process. Thank you guys for all the help and the professionalism. read more

From a tenant's perspective, Ziprent makes it very efficient to tour properties and get questions answered in a timely manner. I found that their lock box system was easy to use. Clear instructions and plenty of ways to get ahold of someone at the company to answer questions should you have problems accessing the property. What I also like is that when you schedule a viewing you are given 2 hours to complete the self tour. So if you're stuck in traffic or have to fit one more errand into your day, it's not stressful because there is not that time crunch. Another company that uses the lock box system does not meet the standards that Ziprent does. Thank goodness there is a company out there that values customer service and seems to be in touch with what it is like to be a prospective tenant dealing with a stressful life event. read more

Ziprent was quick and easy! The staff were well organized and helped me every step of the way to successfully get tenants placed, pictures taken and forms signed. It was a very rewarding experience and very quick! read more

I've considered working with Ziprent for a few months. The verdict is still out, but I have to say I'm not impressed with their response time or capability to find quality tenants for my properties. I really wanted them to do well because of their low costs, but so far it has been "you get what you pay for" in my experience. To be continued. Since my 3 star review, Ziprent has been extremely attentive. I am going to give them the benefit of the doubt and increase my rating to four stars. I am going to hand over another rental property to them to manage and provide them the opportunity to change my review to a 5 star rating. To be continued... read more

I was searching for a property management company to help me rent out and manage my condo. I had never done this before and was overwhelmed with the amount of companies out there. I chose Ziprent LA based on the great reviews I read online, competitive price model (easily the best pricing I found), and ease of use. Ziprent LA was able to have my condo rented out with in just a few days of hitting the market. They were incredibly easy to work with, friendly and attentive. I should add that I did thorough research on 10+ companies in the LA area and none of them were able to beat the prices that Ziprent LA was able to offer. I thought Ziprent LA might come with less service due to their low prices but that was not the case at all! Also whenever I needed to speak with someone I could call their number and someone would pick up... even on the weekends! No long hold times our automated phone systems. I can't recommend their services enough if you are looking for help finding a tenet at your property and in need of property management services on a monthly basis. read more

I was seriously considering 2 other companies that felt like they were the Uber of property mgt. flashy websites, said all the right things, etc. While in the middle of trying to move cross country and starting and a new job, the last thing I wanted to do was look for another property mgt rental company, but I decided to check BBB on those companies, and wow...they got c and d and lots of complaints. So back to researching companies, which is when I came across ziprent. They have great reviews on both BBB and elsewhere and my experience thus far confirms that. They are the most efficient, excellent communicators that give you the info you want and need to make a decision. They've let me know when I should lower price to remain competitive and sent links to similar properties at lower prices. They send good info and recommendations on whether to select a tenant. And I'm at that point where I'll be deciding on tenant. Can't speak to ongoing management yet, but i think i do like this pricing structure better than others ;unless i have to get a new tenant every year. This feels more reasonable. And really the majority of service is upfront, it makes sense to pay more upfront. Because their service is THAT good, I'm not deducting a star for this although technically i should. I don't feel they wrote a compelling blurb for my unit. Which I could've quickly fixed and rectified, but I had a lot going on. I feel like this impacted the level of interest, because once I submitted my updated version, I feel like interest increased . I feel like this is something they should do well but they also don't know my unit as well as I do, so perhaps it's what should be expected. Anyway... just something to note. So far, ziprent has been everything I've hoped for and more. Did i mention they always reply within 24 hours, normally less? Defn use them!!!! read more

Working with Ziprent continues to be easy and professional. My cleaning Angels clean their properties all the time and it is a pleasure to interact with the management team. They are quickly accessible via phone and email. They will always confirm with you every step of the way. If you are looking for great communication, Ziprent will provide that support! read more

We have just leased a home that is managed by Ziprent near Corona,CA. The experience was seamless! The leasing team was responsive both by phone and email, and all of our questions were answered in a remarkably timely fashion. The actual lease signing was simple, handled through a very user- friendly portal. Once the lease was signed we immediately received a move-in information email, with info on all of the utilities, where the keys and mailbox were located...right down to the trash pickup schedule. Any questions we had for the property owner were addressed immediately and we were never left hanging. Since we are moving from out of state, we couldn't have been more reassured or assisted and I can trust that the level of service we have received so far will be represented by the property management team after we move in. I cannot recommend them more highly!! read more

Everyone we were involved with went out of their way to accommodate our needs. They stayed in contact with us and advised us of all showings and pending applications. There are no surprises with Ziprent. They value their clients and are invaluable as property managers. We highly recommend Ziprent. They came out Wednesday, listed our property Thursday and on Friday we already had applications submitted. Our property has been leased. Great Job!! read more

As an owner of multiple homes, one of which we are renting using another property management company, I recently relocated due to a job change, and decided to rent for the first year instead of buying. I was introduced to ZipRent thru the property I ended up renting, and was super impressed with their responsiveness, professionalism, thoroughness, and excellent customer service. Their pricing model is also very fair. Bethany was one representative that provided outstanding customer service. I would recommend them highly. read more

Ziprent team did a really excellent job on renting out our condo. I am not a US citizen, I went back to my home country due to the pandemic, Ziprent took the full charge of renting our place: schedule professional cleaning of the place, do through walkthrough of current condition, photo-shooting, placing ad on all property rental website, schedule and showing property, potential tenant back ground check, lease write up... They have made it so easy for me to be a landlord. The current pandemic condition have made it so much harder to rent out a condo in downtown area, and they have scheduled so many showings to people and so many application with no final deal, but Ziprent has always been professional and diligent on finding the right tenant. And we finally did it!! I also get daily activity report from them and very easy access to get all information on their app. Our communication is very instant, even I am oversea. All team member are working very hard and responsive. It is a worth deal having them taking care of your property! ;) read more

Did I mention how much I LOVE this company?!! When I say they are responsive and efficient I mean it! I have managed my property by myself and also had another Management group manage it (who were horrible) and by far ZIPRENT IS THE BEST. It's the details and the willingness to assist the owner any way they can that makes this a gem of a company. I've been out of town and just didn't know how to resolve an issue. I called them and hung up because I got a message center and a few minutes later they called me back knowing I tried to contact them. when I expressed how I needed help resolving an issue they said not to worry they would get it done. No back and forth. No hesitation. Just I understand and we got it!!. I thought so many times about just selling this place but they make it so much easier to be a landlord and I am forever grateful . read more

I wasn't sure if I should try finding tenants for my townhome in this market. I spoke to a few property managers in my area and after having a conversation with Ziprent I decided to move forward with their tenant placement services. There was a lot of interest when my townhome was listed. I trusted Ziprent's recommendations prior to listing and it paid off! Ziprent found new tenants and I had a lease signed in the first month. They take a new approach with their tenant placement and it may not be for everyone especially how tenants see the property on their own. I wasn't sure about the self showing process but I'm now a firm believer. As for communication, it was mainly handled over the phone or by email. Great service! read more

Ziprent has been phenomenal in placing tenants for us. There are lotsa property management companies out there, but what makes Ziprent truly unique are - - Always available. If you have a question you can talk to a real person within 10 seconds. - Whoever answers the call stays within context right away. You'd never have to explain something again. - Very friendly and understanding team - Great guidance - They help facilitate you making great decisions - Great online, self-service model that works - Very affordable pricing. This also means you can stay competitive with the rental market and yet accomplish better cash flow. Ziprent would be our go to place for all things property management. I'd highly recommend them to friends and family! read more

Me and my husband are so glad we found Ziprent via Yelp. I did reach out to few folks in our community to get feedback about Ziprent before reaching out to them and the ones using Ziprent gave positive feedback. While looking for property management companies online, I mostly contacted local agencies at first before reaching out to Ziprent. We were put off by the 7 to 8 percent property management fee they were going to charge us with out taking care of the maintenance and even for the rental price they were trying to push us to quote very less citing covid and that finding tenants was hard during non summer time. Here we find Ziprent which is very transparent in their pricing. They charged us a fixed amount of $1000 to find new tenants and for further property management they charged $100 per month. Thankfully we decided to try Ziprent instead wherein they made it clear from day one that we as house owners have complete control on the tenant placement process. Ziprent is very different than the traditional property management companies , few items we really liked about Ziprent are: * Giving home owner complete control to set the rental price and to chose the applicants. They do send out a pdf with recent rental prices for properties they manage in the zipcode, which is very helpful for us in setting the rental price. This gave us a realistic number for rental price for the listing. * Letting the owner keep the deposit paid by tenants ( we found it very absurd when few property management companies said they will hold onto the deposit) * Very good communication via email from the whole team. * Professional photos taken were very good and helped us land on applicants within a week of posting. We found tenants, signed lease and got the deposit within a week of listing the property via Ziprent. * For making the whole journey of finding tenants so seamless. * Liked the online portal wherein we could see which prospective tenants had contacted Ziprent about the listing. Also ability to see the application details as and when the prospective tenants updated it. * The listing advertisement can be edited by the home owner before it goes live and even later Ziprent allowed us to make few minor additions to the listing. * They did an amazing job at the complete background check and provided us with the list of applicants to chose from based on credit report, income, background report etc. In short very glad that Ziprent let us, home owners, to take the decisions in this whole journey of finding tenants. We have chosen to use their services as well for property management. Hope this review helps people like us who have no experience in finding renters and want to go through a simple process to find tenants. read more

Ziprent make all the process super easy , the staff was amazing!!!!! Friendly, kind and helpful!! They help me find a new home for my family!! We highly recommend it if you looking for rent , or a company to help you manage your properties this is it !!! Thanks Mr Arvand!! read more

I like the communication and quick responses from the managers regarding our questions. Very helpful to work with. Makes it easier to get repairs done etc. read more

Too expensive for my multiple properties on long term rentals. If I had short term rentals it would be o.k. Not in close proximity to my area. read more

My experience was very positive. Great communication on behalf of Ziprent so I knew exactly what is going on during the process. Quick response time and knowledgeable staff made this process very easy for me. read more

We looked for a house to rent for months and viewed several properties with different companies. Once we looked with Ziprent we were able to find the perfect place in a matter of a few weeks! The showing was self guided, the property manager emailed us in advance to confirm the showing and gave us access to the home. Once we decided to apply for the property the correspondence was frequent and thorough, any questions we had were answered promptly. The application process was easy and quick. We moved in next month and can't wait! read more

Since my review, Ziprent has been working with me diligently to address services needed to support and improve my experience with them. I wish I didn't have to go through what I did with a bad tenant. I believe both Ziprent and I have learned quite a bit on how to navigate such challenges. As Ziprent continues to build confidence in reliability, I will continue working with them. read more

During my search for rental property, I came across Ziprent and I couldn't be happier to have found them. Ziprent has a very user friendly and well designed website. Within minutes after my first viewing request I received a confirmation email along with a text containing instruction how to self-visit the property. Very impressive! When I arrived at property, I was easily able to follow the provided instruction and view the property at my own time. Very convenient! After choosing the property I liked, the entire process from application to signing the lease was super easy and all through Ziprent portal. Ziprent team was very prompt and professional in every communication, email or phone. I am extremely satisfied and happy with Ziprnet and will definitely use their great service in my future rental needs. Thank you Ziprent team! read more

I had been considering renting my property for a while but hesitated because of all the troubles I thought I had to go through(paperwork, tenant background checks and placement) and all the legalities associated with leasing my property. One call to Ziprent is all it took! They have been amazing and so professional since the beginning. They made this transaction easier that I thought and have answered all of my questions and concerns. They have explained everything to the details and I'm so very glad I chose them to manage my property because I have absolute peace of mind knowing my property is being managed by the best! read more