Zips Car Wash should be shut down!!! I've been a member for several months and no section of that car wash has worked completely since joining. Today was the worst yet! The brushes started scrubbing my truck before it was ever touched with water. Then, the spinning overhead brush never even came down once I got inside. It was just spinning overhead. I go inside to ask what's going on and their own employees say Zips Car Wash won't send anyone out to fix it. So I ask the employee for a customer service number and was told Zips Car Wash wouldn't do anything but tell me to come back to the store! Be smarter than me and don't ever go there! read more

This place is confusing as well as inconsistent. Today I went to have my car washed and instead of guiding me into place and wanding my car before I go through the wash, this tall blond kid just guided me in, hit the button and went back inside to sit with a co-worker...geez. Normally I get pretty decent service but not when this kids around! Sad that they allow him to do slack or no work but I guess they can't find anyone else...or aren't trying. My membership feels wasted here. read more

A waste of $10 and my time. The car wash itself wasn't horrible until I realized that the front end of my car looked like it hadn't even been touched by the machines. My boyfriend and I pulled into two different vacuum stations only to be pestered by bees that were living in the trash cans eating the food in them. Every vacuum station on that entire side had bees in the trash cans, and multiple made their way into my car before we were eventually able to get them out and leave. We ended up going down to Whitely's car wash and had a much better experience doing it ourselves. read more

The person guiding me into car wash was horrible and it felt like I was bothering them. First time here and last time.

Terrible service!! Employees were inside sitting around. When I got home had to wipe down all the spots that were not cleaned! It was a total waste of $12. I will not be returning. read more

Place is dirty and vaccuums are always broken. Management doesn't care about fixing things.

This place started out great!! The last few visits have been ridiculous. The place is filthy. The attendants don't pre-spray your car anymore, the automated section today was making weird noises and one section that usually sprays on the way through was not working either. Once I got through the tunnel today, I pulled around and canceled my membership. They need to sell out to a company that knows how to run a business. read more

Living in Charlotte I always go wash and clean my car at the Zips Car Wash off N Tryon. I was excited to see one in Kannapolis when we moved. Today I took my car to washed there, spent $30 for the premium wash. Usually they come out to direct you to position your vehicle and pre-rinse your car with the water spray to clean out the bugs in the front and back. The guy here came out to direct me and never spray my car. I also go to Zips because you get the free vacuum afterwards and I can take my time to clean my car. Let's just say that over 80% of those hose were broken, missing or not working. And we are talking about maybe over 20+ vacuum hose. I ended up using one that literally did not have the attachment and then moving my car multiple times to use a working one to vacuum the tight areas, but the suction was not that great. On top of that the roof covering the vacuum station was leaking water onto my car and all over my windshield, after I just paid $30 for a car wash and already dry. I rather drive back to Charlotte to wash my car, never going back to this place! read more

My dad went in the car wash and one of the machines broke his antenna and they didn't do anything about it not even a sorry.

My vehicle passenger side mirror assembly was damaged by the car wash, so I went in and filled out a report. 8 days later I returned to inquire as to why I had not been contacted by management. the Manager said he never saw the report and even if he had seen it , zip car wash would not be liable for damages. There were no posted information to state this and even though the damage is minimal the principle is what is important. If a business takes care of their customers, the customers will take care of the business. I am unhappy how lackadaisical and unwilling the zip car wash was in handling my problem. R. Jenkins read more

The attendant helping me out with the choices I was available to walked me through what the best choice would be for me. The unlimited vacuum cleaner stations make cleaning without worrying about running out of time. Overall, this location is one of the best I have been to and I would recommend to everyone! read more

Zips Car Wash - Car Wash Near Me - Kannapolis, North Carolina

Terrible. Every time I went thru the wash for my membership I was given a different wash. No one was on duty to spray the front of my car before going thru, and several different parts of the wash are not currently working. They do not let you know, and still try to get you recruited into a membership. I canceled in the office way prior to my seven days renew date, and I was just charged $40. I have called every location in NC, & can't get one answer. Terrible 10/10 DO NOT RECOMMEND. I now have to drive up there to make sure I get my money back. After canceling took ten minutes standing in the office location, no internet portal was provided. Take your business else where!!! read more

This cleans the outside pretty good. The parking lot is trash! It never gets clean. There are about 40 vacuum stations but only 6 work. I asked the attendant when they were going to get the rest of them working and he didn't know. Kinda acted like he had not noticed. I bought the monthly deal, kinda wish I had known this before hand. I'll keep it for a month. 3 stars for overall read more

Complete wast of money. Car didn't get cleaned for squat. $10 wasted. Also, pushy salesmen.

Wow!! Excellent car wash. The drive-thru for the external was very thorough - plenty of soap and water., not like the skimpier places. The dryer at the end worked very very well. Not a drop of water left on the car. The staff was very friendly and helpful. The guy who hosed off the car at first was thoughtful enough to push in our mirrors. I didn't use the self service vacuum area but it was ample. They were compliant with CDC recommendations and had had every other bay open. Although self service, I did see the guy who hosed us off at the beginning helping another customer at the vacuums when we left which tells me they pride themselves in customer service. If you need a car wash - skip Autobell and go to Zips!! Oh- and price was reasonable. We paid $8. The gas station washes which are very poor in comparison are about $6. They have unlimited monthly memberships as well. read more

Its been 2 months since tire shine has been available. I currently am paying for it and it is not been available. Waste of money. Also a lot of the workers choose to not prewash car before going into the car wash. If they do they half do it and don't go around the car thoroughly. Lastly after vacuuming the car and I go to get back in my and I am retracking dirt from the spot that I was parked in. A lot of debris on the ground. Very dissatisfied with my service read more

I have had a bad experience with this car wash. I asked for a number to contact someone and was told they couldn't give out any information. I have canceled my membership online since I couldn't get any information. My account was still drafters the following month (this month) anyways. I would not recommend this place to anyone. Not good customer service and apparently likes to take money that doesn't belong to them. read more

I paid for a monthly membership. The customer service is very unprofessional and the turnover rate is high. I'm paying for the service with tire shine which has been broken for two months. The workers are lazy lying that the sprayer is broken just so he doesn't have to do anything extra. The manager is never on duty. It's only 6 vacuums working. The car wash entrance is always blocked with cones. I called customer service and spoke to an agent twice and I even emailed them. Someone was suppose to get back with me within 72 hours, that was 4 weeks ago. This car wash is falling apart. read more