Such a sparkly clean place. Smells good. Easy to manage everything no complexity like some other places. They have UV & Spray package deals worth checking out. They have a 12min max for UV which you will need sometimes because the bulbs might not be newer or some might be out. Still gets the job done for the price. Overall worth it. If you want top tier UV and spray this isn't it but it is affordable. read more

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Zoom tan has the WORST customer service!! EVER. You call and they make you email "management". They take over a week to respond. When they do, they never solve the problem. I've been double charged, promised refunds, and then they don't answer or honor what they say. THEY ARE THE WORST! 0 stars. They deserve negative stars lol. read more

They're tanning beds constantly will not work lights in the UV beds typically always out by many if 15 lights work in the bed than the other half won't work and it's basically in all the rooms they have unsure why employees there everyday checking each bed making sure they're up to standard they don't seem to take much pride in the concern of customer satisfaction because any customer wouldn't like a bed not fully operating and functioning properly which means all of the lights in each bed working efficiently read more

Light bulbs are typically out. Tried a bed at zoom tan and 5 bulbs are out. They do not properly maintain beds unfortunately. Whoever manages she make sure to have more aware and help make experience better for members. Too bad read more

customer Care is the opposite of Care. they would not give me a refund or a month I never used! they refused to cancel it for me since I tried to cancel March 1. Since February is a short month you're already missing days from what you're being and then they would not give me a refund since it was automatically debited for the whole month of March which I never used and I've asking them to cancel it for me since it wouldn't allow me on the app. They refuse to do that too. Worst customer service I've ever experienced. read more

I have been tanning at Zoom Tan for a year now. The employees Lily and Kristy are always positive and they both have been so helpful with all my questions. Yesterday I sprayed tan and Kristy chose the one she recommended and her knowledge about the beds, spray tan, lotions, when to shower were so accurate. My spray tan has never ever ever looked so beautiful. I followed her recommendation and boy she nailed it. I am so happy I found a tanning salon that is the BEST EVER and I have been tanning in salons for over 25 yrs. The Manager Beth obviously trained Lily and Kristy and wow those 2 employees are an asset to Zoom Tan. I am just so grateful with my overall experience this past year. The vibe is always so positive and I always tell them I appreciate them. For anyone who maybe considering signing up for a membership YOU WILL GET THE KNOWLEDGE AND CLEANLINESS AT ZOOM. The tan you will receive speaks for itself. I couldn't be happier with my tanning experience I get from Zoom Tan The spray tan does NOT LOOK ORANGE AT ALL THAT IS A MYTH when you come to Zoom and use the Versa It's a beautiful golden tan Thank you to the staff at Zoom Tan I am so blessed that I chose the BEST SALON TO KEEP ME TAN AND FEELING PRETTY!!!! read more

So I live in Grand Blanc and work in flint so I mostly tan at the Linden road store in flint michigan I tell you what there is a girl name Jessica there that has to be the sweetest person on this earth she always goes above and beyond to answer any questions and really knows what she's talking about she don't try to sell you stuff she will ask if you need anything and tell you the deals I just thought I would share this if you want a smile on your face and need a pick me up go tan there she is wonderful read more

I've been coming to this location for a number of years, 6+ now, and I can say I've always had a great experience! The staff is friendly and always accommodating. The wait times can be long on Friday evenings especially if theres a holiday or upcoming event. The new Versa spray booths are next level and my tan has lasted longer than it ever has! I would say the only negative is the parking situation as it can get hectic but there are two accessible side streets you can use and just walk. 5 stars! read more

I was a monthly member for a while but it was always hit or miss if the spray was going to hit my whole body or if the spray was going to stop mid shin. I kept tan towels at my house because mid shin to my feet were not sprayed more than once. Sometimes I was really orangey even though I used the priming lotion. Sometimes I would be satisfied with my tan as well! The service is also hit or miss. I'd go back in a pinch but not as a regular or if I had an important event. Sign up for their texts! They have sales weekly and you can get your tan for a quarter of the price. read more

I've ordered the service on and off for a few years but my latest service has been the worst. The spray tan is supposed to be heated but it is so freezing cold I can't even go for the spray tan. The advertisement says it's heated but it's not even close. Not worth the money you pay every month. Find a place that's heated. read more

If you're looking for a tanning spot near down town Tampa, check this place out! The staff is always pleasant and nice. The tanning rooms are clean and there's never a wait for a bed. Prices are reasonable and are what the average tanning salon charges, they are always having specials though! Parking can be a little crazy at times since it's a happening shopping center. read more

I have been a prepaid member for several years, I recently had a major surgery that has left me unable to walk for the next 2-3 months. I asked at the local office how to handle this I was referred to Corporate. I called Corporate and asked for my account to be frozen, they said that was not an option. I asked if they could extend my account for the number of months that I have already paid for on my annual membership since I am physcially unable to go to any location to use my membership, they refused. I am very disappointed in the lack of accomodations for with a disability and a long standing client. I do not recommend signign a member contract with Zoom tan! read more

I love zoom tan! Best place to get a quick tan without being afraid of accidentally turning orange before an important event! Good prices and friendly staff! Definitely go :) read more

After being on a monthly auto-charge plan for 10.99 a month for about 15 years, Zoom Tan arbitrarily raised my monthly rate to 42.90 and charged me this with NO NOTICE of any kind of the change! I cancelled my account as soon as I saw this. (BTW, I have not even used the service recently.) I have disputed the transaction with my credit card company, as Zoom is clearly unwilling to be ethical about this. I can't imagine that they will not lose a lot of customers over this. They are money hungry and willing to be fully unethical in their practices. read more

I cancelled my membership do to Zoom Tan not notifying me of the membership increase from $10.00 to $43.00 without warning. Then I cancelled my membership one day after them taking out money from my account for the following month. They would not give me a refund for something I cancelled. IMMORAL COMPANY!!!! read more

Somebody please help this young man working here today!! Please god. I've been here for over 1 hour, no tan but I've been charged. All I want is a spray or my charge canceled- I'll take either at this point. Help! read more

I've been going to zoom tan for years now and I always have a positive experience. I have been to multiple locations in Tampa but for the last couple years mainly the one on Howard. The staff is always very friendly and good about helping everyone to get in and out to avoid long waits. With covid - the store is always very clean, staff and customers are wearing masks, and I always see staff cleaning things like the finger scanner and the rooms after use. They also have an option where you can wait in your car and the employee will send you a text when there is a longer wait to avoid crowding inside. Very affordable tanning salon with lots of options and constant deals that can be notified to you via text! read more

Great experience w/ spray tan. They have an awesome deal for monthly spray, clean, quick & easy. I'm now a monthly member for the uv component, I pay 10.99 a month for unlimited. Tanning is only used by me in situations that deem immediate tan action- when I'm deathly pale and need to re-establish a base before heading back out in the hot florida sun, or if there is an occasion that merits a healthy glow. The facility is always clean, I bring my own headphones to jam to my own music because theirs is piped in, and I'm in & out in 20 minutes or less. read more

The staff was amazing very helpful an friendly def will recommend love this place will continue to go here

I don't care what anyone says. I've been coming here since I was 21 in 2014 and you're not going to get this magical unicorn kingdom and the tans are lovely and last almost a week. It's sooo quick and love their $1$2$5 spray tan texts. The wait time sometimes can come but if you come in during work hours you'll be in and out. So ya, I appreciate you. read more

I loved my experience at zoom tan. The staff was amazing and made my first time getting a tan so easy and quick! I will definitely be coming back :) read more

5 Stars for an amazing tanning Salon! Zoom tan spa has amazing customer service with employees who are knowledgeable about the services and products they provide. They have great prices and have straight forward pricing with no hidden fees or charges that most tanning salons like to spring on you. It's nice to visit a salon that isn't taking advantage of its customers and also makes you feel welcomed. Love this tanning salon. I won't go anywhere else in Tampa after visiting Soho Tanning Salon! Thank you for taking pride in your business read more

Had a membership with Zoom tan for 8 years at 3 different locations.I was a very loyal customer.In the 8 years, I had to contact their customer service line a few time.Each time I did, I was always treated with an attitude of if you don't like it, you can leave.One time was when covid started just to ask if I could freeze my membership. The only reason I put up with such nastiness was the great price and the amazing customer service I received from Angel in south Tampa and Alisa in Wesley Chapel.The people in your offices could learn a lot on how to treat your customers from those two sisters.Found out a couple weeks ago that they were doubling my membership price.I get it with inflation it would go up, but it doubled.I talked to Alisa and she told me that I had options to keep the price lower than being doubled but was in a hurry and couldn't remember all she said.I called customer service to see what my options were and that's where you lost me as a client.I was treated like a bother.With the raising of your prices you no longer are the cheapest around to be able to treat people nasty and get away with it. House of Tans will get my money now.Angel and Alisa get five stars from me and thank them for many years of great customer service read more

My daughter had gotten her very first spray tan the other day and it came out absolutely horrible!!!! We went to the store to get our money back and the lady said we had to call the call center. We called the called the call center and we had to leave a message. The next day I get a text from Zoom Tan. I reply and it take them an hour to reply back to me!! I sent them pictures and everything of how bad it was they refused to give me a refund do not waste your money!!! read more

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I will never come here again. During the Covid I got alerts I would not be charged. I was charged and Zoom tan will not refund me. Losing a customer over $24 is very sad. read more

I have had a zoom tan spray tan membership for almost 2 years now and use it weekly. This location is my usual spot because of the proximatey to my residence. Overall I usually have a good experience and the zoom tan formula gives the longest lasting and most realistic tan from a booth (I have used many other spray tan booths). This is the reason I always go back despite the following CONs: There have been 3 occasions where I got sprayed and literally did not change color. This is not an error on my part as obviously, I am an expert. The parking is ridiculous. I like to go after work on Fridays and they already have parking attendants for Friday night happy hour taking cars. Seriously! And it is not better on other days I have gone. Sometimes the machines drip water. This is a HUGE problem because it will make you look like a dalmation. There is almost always a wait for spray. How about you get rid of a few of the cancer causing UV booths and add more spray. They always try to upsell the prep. It does not make a difference don't bother. Other locations have been far less of a headache so I would suggest those over this one. If you are looking for a good spray tan at a decent price go here but prepare yourself for the headache that I have mentioned above. read more

Maybe one of the last places I want to roll up to with no makeup on for my spray tan. Busy strip of shops on Howard with people dressed up to go out all around you. Also, the staff members are ridiculously good looking, making me feel even grosser in my no makeup and spray tan bum clothes. The parking lot is pretty much the worst-really tight spots IF you are lucky enough to find one. Membership is reasonably priced but not when you factor in the fender bender that I feel will inevitably happen one day in the stupid parking lot. There is almost always a line of 3+ people which can mean a 45 min wait. It seems like they always have some of the machines out of service which makes the line even longer. I'm going to cancel after the obligatory 2 month membership period and I'm already dreading having issues with the corporate office (who you CANNOT get through to on the phone. You also can't call this shop directly to find out about wait, etc). Almost positive I will be charged for at least some part of an extra month. All of that being said, the staff members have always been very nice and helpful. Sign up process was pretty easy. Quality of machines and spray tans seems good. read more

I go to zoom tan in new Hartford NY .it's pretty sad when a costumer knows when it's time to change the bulbs.if you can't keep up your standards close the salon? read more

First thing I notice when I walk into this tanning salon is it has a very strong chemical smell. I am literally disgusted by it. I do not use lotions & do not want to be inhaling the fumes from them while I am tanning. Second thing is I am not a fan of is that they do not accept cash. Cash is king. Always will be. Another issue is I'm not eligible for the 6 minute free tan although I've never been to this tanning company before. Their records state differently so I decide to just leave & try somewhere else. I tried to give this salon a try to see if it would become my new favorite in the area but I can not stand the issues I hve stated above about this salon so I will not be back again. read more

Teresa signed me up and she is amazing at the Vesta location I love spray tanning she did all the work that anyone could possibly do in order to ensure I had a great experience and it was after close thank you so much read more

I tried a level 2 of the Versa spray tan booth. What developed was a very uneven tan that left the tops of my hands and forearms very dark and other parts of my body no more tan than when I walked in. The parts of my body that did get some color came out natural looking but my hands are the darkest part (this is even with using the "barrier cream" provided). I've been using spray tans for years and this one was by far the worst. I'm desperately trying everything I can to remove some of the darker color so I don't look like a clown. Avoid this place for spray tans!! read more

WORST CUSTOMER SERVICE POSSIBLE! BUYER BEWARE - GO ELSEWHERE! I cancelled my membership on the date the associate told me to. I was charged anyway. I called the corporate office and was told "too bad" I should have read the 16 pages of small print I signed. I explained that the associate also told me I could cancel on the date and still use the service for 4 more days (which I did not do).... I work in customer service so I then emailed, thinking maybe I had just got a "bad" customer service rep. I was emailed twice, this was the last email from their "customer service representative"....it speaks for itself: If you work in customer service then you know that most American consumers think the customer is always right and that they are above reproach. We have such terrible reviews on sites like Yelp but not Google. We have outstanding reviews on Google. Why do you suppose that is? We have bad reviews because customers like yourself are not use to hearing the word "no". We already told you that you where sent a very short and concise text in addition to the "16 pages of small print" Actually the auto pay agreement you acknowledged is only 1 page of normal size text. Here is the text that we confirmed through our provider was received by your phone. Once again we created this feature to prevent exactly what you are insisting on. We could have the best trained staff in the world and our customers would say they were told something completely different. When we do camera reviews the vast majority of times the customer was incorrect. Why is your word automatically valid and our technology is not? We rely on these texts to get away from the "he said, she said" scenarios. Its too easy to miscommunicate and/or forget. Those texts are a superb reminder for everyone. The overwhelming majority of our members refer to this text often. This is precisely why you are being unfair to Zoom Tan because you wont even consider the possibility that maybe you are mistaken! read more

At first, I had an issue with how corporate this company is, but I really can't complain. The booths are always clean and the waste baskets are always empty. I've never spray tanned but I have a Gold UV membership for about $22/month - which, to me, is very reasonable. The staff is always very personable, friendly, and helpful. Unfortunately, I don't like the fact that the music is (usually) inaudible from inside the UV booth. Also, being located on South Howard, the parking lot is always crowded and I do wish that the customers from the businesses located in the strip mall would be given priority parking, rather than solely serving as the overflow parking from MacDinton's. Though this membership has a few small downsides - if you're closest to the SoHo location, it is a respectable, clean, and affordable tanning salon. read more

Horrible customer service. Completely dismissive of legitimate customer complaints, never correct transactions or allow for refunds. They are also bad at asking if you have coupons and/or honoring them. I'll be looking for a new place to tan after today. read more

Buyer beware!! I asked during the membership process and at the end of my 30 days if my membership auto-renewed and was told no on both accounts. 2 months later I found out they had been charging me and claimed they had sent a text message indicating it was an auto renew membership. I never received the text. Further, Kristen in the south Tampa location acted "smug" towards me and was unwilling to help, even though it was obvious I had not known about my renewal because i had not been back there in the last 60 days after being there almost everywhere day in the first 30 days. Bottom line, staff and company policy are not customer service driven. read more

This tanning salon is beyond annoying! The parking is dreadful, and the lines are REDIC! Ever heard of accepting an appointment?? It might help for more satisfied customers! read more

I have used Zoom Tan locations when in Naples, FL for 2-3 months the past 2 winters. I like the UV - spray was too messy & a bit frustrating for my taste. The salons are clean, the booths, clean, the staff were all pretty good, some much better than others, but all friendly enough. For Christmas I was given a $100 gift card to Zoom Tan. I was thrilled! It would pay for the 3 months ($19.99 + tx/mo) with some left over. WELL! I used it when I signed up again this year. They took the gift card as pmt, but also took my credit card info. I went to the salon a couple days ahead of the March pmt coming due & handed the clerk my phone/gift card to apply to the March fees. I was told I could not use it & that my credit card would be charged for the coming month's fees. Made no sense to me - why not I asked? I had her call to find out. APPARENTLY, if you are a monthly member, you cannot use (the balance of) your gift card to pay the subsequent months, even though you have a positive balance. I had $78 left on the card & only 1 month left in FL. And I had absolutely no interest in using the card to buy product I don't need or want. So I went home & cancelled my membership. I'm hoping I can walk in & sign up again & use the gift card to pay for the last month I am here. If they don't allow it, I will be pissed! Oh, & while the disclaimer states the card has an expiration date, I can't find one. Even looked online where you check your balances - nothing! It will probably expire before I ever get the chance to use it again (no ZTs where I live). That would be an expensive waste. Lesson learned - don't buy a gift card for any more than you plan to spend the first day you walk in the door - it won't be worth it. read more

Staff is always friendly. Payments are low and rooms are always clean. I've never had an issue and been coming here for 3 years now. Plus zoom tan texts you upgrades and always has fantastic lotion deals. read more

This people who work here are so incredibly rude. I went there today for a spray and the lady who worked there, Nicole, was yelling at customers and pointing her finger at them. At least 5 people including myself were pissed off and left to go somewhere else, we were there for over an hour and she could not do anything correctly. Overall I recommend going to Soleil they are much better, far nicer, and way quicker. Literally never going to this location again read more

The staff there is not good. On Saturday, the woman showed up 30 minutes late to open the place and was carrying food from McDonald's. She simply said "I didn't think anyone would be here at 9." No apologies or anything. Then, I got a coupon for a free prep before spray tanning. I asked her how it worked and she told me the wrong thing about how it would be applied and said "I've never used it before but I think it sprays after the tan". I'm no fool, but I know anything called prep doesn't come after anything... Very frustrated with this place!! read more