Unfortunately, this is not a business I can recommend if you have specific grooming instructions…read morefor your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned.

I'm fostering a dog who sheds a lot. The furminator shed-less treatment is just what I was hoping…read morefor. The staff are always so kind, friendly & sincere. Love this place, highly recommend!!!!

They do a great job grooming my medium-haired, fraidy cat and they're quick and efficient to trim…read moremy other cat's claws.

They worked in my 15 year old dog after being turned away from a corporate grooming facility. They…read moreknow how important it is for a dog's health to be groomed and didn't use her age against her. Casey made her look and feel so beautiful. Thank you so much for expediting her grooming experience even though she was a work-in so she could be as comfortable and beautiful as possible.

I checked in my two cats to be boarded in Miss Emily's Kitty Condos. The drop-off process was…read moreincredibly easy and the staff was tremendously kind. My cats had no problems getting settled on their first day, but one of my cats decided that she wasn't too fond of playtime and became stressed, sitting atop their condos and not allowing the staff to get her down. While this was happening, I was on a plane and had no access to my phone. The staff tried to calm my cat down and try to get her back in her condo. Unfortunately, she was stressed and didn't take kindly to being boarded even after being boarded before. The staff kept in constant contact with me, letting me know how my precious cat was doing and if she had come down. In the end, we had to have the cats picked up by their emergency contact and had to cut their stay short. With that being said, the care Miss Emily's staff had toward my cats (even while one was hissing up a storm) made me want to write this review, knowing that your pets are in good hands, even when things don't go according to plan. I would recommend Miss Emily's to anyone who needs to board their pet in Orlando, dog or cat, as they truly have your pet's needs in mind.

Our pup Jeter loves Miss Emily's Bed & Biscuit and they are our go-to when we need a last minute…read moresitter or just a day of fun for Jeter! He has been to many of their special days like ball pit day, Santa day, Halloween party, his barkday, pool day, etc and he always has a great time. If you follow them on social media you may see your fur baby featured in a story or post! The staff is always so so sweet and they have amazing customer service!

Terrie is amazing! I love how she comes to the house to keep my dogs calmer. She's so great with…read morethem. My little one is very nervous and she was so patient with her. The dogs look amazing and can't wait for her to come back.

She is coming in a week but is very pleasant on the phone, and is flexible for scheduling. I am so…read moreexcited to see how she and my dogs together. I'll post an update with pics if possible once the grooming has been done. Also I had forgotten to say that she had offered me a tremendous discount for Grooming because I was in a hardship. I am in a hardship, and I have a fixed income and she wanted to get my three dogs in shape so I could afford to keep them groomed. But upon her reading the beginning of this, she got very angry and said that it hurt her, and it was all very positive, and the whole thing seemed a little immature to me. So she told me to find another groomer, and said she was done, and I told her I would remove this whole thing if she just honored her end and did the grooming this one time, but she refused to. Just want to give people a heads up that something like this could very well happen again. Update: I will not use this venue as a place to argue with someone. But when there is a lie... The first paragraph of my review was posted first, and she thought I was being judgmental and told me to find someone else. I did not leave that full review until after that. Terri I hope you do okay in your business.

Late on Friday night when I found myself in possession of my fiance's dad's dog, I had no idea what…read moreto do when I saw he desperately needed a grooming. So, I took to Yelp, like I usually do, and when I saw DogStar had Heather and Brent's approval, I knew they had to be my first contact. I sent a message late at night expecting a response in the morning. Much to my surprise, Joseph answered my message in under five minutes, instructing me to call in the morning and he'd do his best to squeeze me in. I called first thing in the morning, and it worked out for them to send Dan to us in the mobile grooming truck less than two hours later. He did a wonderful job with Rocky (getting him all clean and shaved and the full works) and I'm extra grateful because he let us know about an ear infection, so we were then off to find a vet. Would definitely recommend them and use them if I get a dog while in the area.

I am sure their work is great but the communication skills are the worst I have witnessed. I have…read moretried to message them on Yelp, called the business phone number for weeks now and nothing. When I finally reached someone they told me to text them which I did and it's been two days with no response. Why tell someone to text you if you want respond back? So in total I have been trying to reach them for 2-3 weeks now. To the owner if you are this busy where you can not answer texts, Yelp messenger, business phone, cell phone then tell new customers you can't take new clients, it's the respectful thing to do.

Took 5hrs to groom my Golden Retriever and the cut was terrible and his hair was still wet when we…read morepicked him up and his toes, and panties were not trimmed.

The customer service and onboarding was smooth. I appreciate Diana's kindness and patience with my…read more2 kittens. Will definitely be returning in the future.

Words cannot express how grateful we are to Dog Day Afternoon and every member of their amazing…read morestaff. For many many years, our Shi Tzu stayed with them when we travelled. They always greeted her by name & with love. The daily photo report cards were the highlight of our day. At the age of 18 (mostly blind & deaf) she passed away last week. I notified them and canceled an upcoming appointment. Today we received a card in the mail with a personal message from each employee. It brought tears to our eyes and further validated our decision to forgo cheaper alternatives and entrust her to these caring staff members who go above and beyond. They have our eternal gratitude.

This place is amazing and feel so comfortable leaving my sweet boy with them. He is so excited to…read morevisit them & goes to everyone before we leave. Love bug.

We got a pupcake randomly and it was soo cute. Our pup loved it!!…read more Will be back to get more.

We recently moved to Florida. I'm so happy we found this place by accident. We love bringing Chloe…read morehere. Everyone is so nice. I love the little bandanna the put on the doggies.

this pet salon. A Call Sprakys is the best in downtown…read moreOrlando. we come all the way from Davenport, FL. and make our appointment with our fur baby Jazper on time . because the owner is very good and professional in cutting my baby hair , and his worker are also very respectful , and professional. as well. Thanks you for talking care of my little one while in your hands . Pedro & Robert

They work with me and try their best bc to accommodate my schedule. Best past...(One might argue…read more"second" important lol)..Matilda comes out looking refreshed & "that bihh"