Jollin is amazing! The care she gives to our dogs is amazing! She's been cutting our dogs hair for…read moreyears and always does an amazing job. Her and the team are Kristys are efficient, they ensure you have updated shots to ensure the safety of the other pets, and get your dog in and out!

Everyone very nice, very accommodating with appointments. Great job with my dog, she loves coming…read moreto get groomed

Lucy always looks great after her day of beauty at Wishbone! I like that they have started giving…read morereport cards about Lucy's experience.

My fur babies been going to this location since they first opened. I love it my dogs love it and…read morethey're great with our big dogs and little dogs too. Tucker loves Stephanie his groomer so I

The groomer did a perfect job on my cat Cutiepie. They will be my groomer from now on. Prices…read morewere right. Only hiccup is she didn't speak English. We had to call a friend that could translate. But so many computer programs that this should not be an issue.

Jennifer always does a stellar job! She is professional, friendly and communicates well with…read moreclients and pets alike. We truly appreciate her service.

I have been taking my terrier to Petbar for about a year after having difficulty finding a groomer…read morewho knew how to groom a terrier. I am so pleased with the job they are doing. My dogs love to go and come back home so happy! So glad I found them!!!

I'm leaving a 1-star review for Petbar Sugar Land due to repeated issues with the front office…read morestaff member Kim and how membership billing/appointments are handled. I've been a member for a couple of years, but over the last few visits Kim's behavior has not been a one-time bad day -- it has been a pattern. Her tone is rude and unacceptable, and the way concerns are handled is not what I expect from a business I've supported for years. The biggest issue is the lack of transparency and confirmation around membership bath charges. I receive texts to confirm appointments, but when it comes to counting/changing membership baths, they do not wait for confirmation. At the beginning of the month, my 5th bath was counted/charged because the first Tuesday of the month was treated as the 5th bath -- even though my membership payment date is the 4th, so that Tuesday falls before my payment date. I was told I would be charged $35. When I explained I was not aware of this, Kim's response was dismissive: "this has been the case," and I should "check my card," followed by an unnecessary Netflix comparison. She also said they have "300 customers" and she's not going to call customers to inform them.That response says everything: instead of helping clarify a confusing billing situation, the attitude was essentially "not our problem." After that, she ended the call and canceled membership. Petbar should understand they're not the only option in the area, and this experience made it clear that what looks like a "reasonable" membership comes with poor customer service, unclear communication, and billing practices that feel misleading. To be clear, I'm not upset about a policy existing -- I'm upset about the poor communication, the charge without proper confirmation, and the rude, defensive behavior when I tried to address it. Petbar membership does not mean their front office have free pass to be disrespectful. I asked for the owners/management to contact me because this is a serious customer service issue. I'm still waiting, and customers are not provided a direct way to reach ownership. If you're considering Petbar Sugar Land, be aware: expect poor communication, surprise charges, and rude front desk service, based on my repeated experience.They need major improvement in both customer service and membership billing communication.

Took our Giant Schnauzer here for the first time. We were going somewhere else but our groomer…read moreleft. Our GS is friendly but weary of new people so we were a little nervous. But she loved it. The appointment wasnt nearly as long and we are use to but we were getting her shaved for her summer do. The shave looked pretty good. But the face looked awesome. The beard was cut in a very nice shape. Her eyebrows were perfectly blended and we were able to see her eyes! We plan to go back and can't wait to see how the full schnauzer cut would turn out.

This is the best place that I've taken dog, Brock, to for grooming. I like their attention to…read moredetail. It is also a clean place and smells nice compared to other places I've been to. He loves Christian. She really does an excellent job in cutting his hair and nails and making sure he is clean overall.

Very good grooming. Nice people . They are fast too. My dog is taken care of very nice . Vet even…read morecompliments his tie .

Some before and after pictures of my boy! They were so sweet to him. I wasn't sure how short I…read morewanted his hair cut and the owner (I think) took me to the back and shaved a small portion of his body to show me! This was super helpful. Picked this place due to the distance from me and his haircut turned out so cute!

This is a fabulous store for your fur baby!!! It has all kinds of goodies and a great selection of…read morefood and toys. They are always friendly, and attentive. Great place to shop for your best friend!! Go check them out!!

Extremely disappointed with the new owners/management. I've been bringing my dog here for over 6…read moreyears with no complaints. Now there are new owners (for a couple of years now) and our favorite groomer Rolisha is no longer there. My mom dropped Coco off and I was on the phone when she told them we did not want a low cut. I then had my mom go back in and I spoke with the groomer myself on FaceTime asking if the cut number they told my mom would still leave Coco fluffy since I did not want her hair low. We were assured by the groomer that she would still be fluffy! When I went to pick her up, she had a low cut. I called back (for the first time ever) to speak with management and let them know my disappointment with the service. Instead of being understanding and trying to come to a resolve, the manager/owner was extremely dismissive and argumentative, saying that the groomer told us the number and we agreed. Once I explained (again) that we explained several times we did not want a low cut and wanted her fluffy, she switched the narrative saying they had to cut her low because of matting. In the past if matting was an issue, I would get a phone call from Rolisha or the front desk explaining that and requiring me to approve the lower cut. After going in circles, I was over it and just them know how disappointed I was that they took no accountability. Again, in over 6 years this is the first phone call they've ever received from me. Extremely disappointed in the owner/management and lack of accountability. I really wish I would have gotten Rolisha's information before she left!

They did such a great job with our stud PJ. They were so…read moreattentive and the ability to deal with is alpha personality set them apart. pJ has found a new permanent groomer! Thank you!

The owner is amazing and all the employees are loving and caring about your furbabies like you are.read more