Yoldaş looks absolutely beautiful after her grooming appointment!…read more Thank you for taking such wonderful care of her. Your patience, kindness, and attention to detail truly show in your work. She came home looking so beautiful, clean, and happy! It's such a relief to have a groomer who genuinely cares for every dog as if they were their own. I highly recommend your services to anyone looking for a caring and talented groomer. Thank you for another fantastic job!

What makes this especially disappointing is that I have trusted Groomingdales with my dogs for…read moreyears. Now, all of a sudden, I am being told that "Chico has been biting"--yet no one ever mentioned these alleged previous incidents to me. If this had been an ongoing problem, why wasn't I informed after the first incident? A groomer previously cut off a year's worth of growth from my Goldendoodle's mullet without my permission. Although I received store credit, that could not replace his hair. Then Chico received a butchered haircut that did not resemble what I requested. When I picked up my dogs Friday, I specifically asked how they behaved. The gentleman only discussed my Goldendoodle and never mentioned that Chico had allegedly bitten Amy. No one contacted me when the incident supposedly happened. I only learned about it after calling Saturday to discuss Chico's haircut. During that call, I apologized directly to Amy. She initially apologized for not documenting the incident in Chico's notes but later claimed she had documented it. When I asked the owner to show me the notes, she refused. Those conflicting statements and her refusal to provide clarification made me seriously question whether the documentation existed. Despite the alleged bite, Amy still scheduled Chico for a trim to correct his haircut. However, when I arrived, the owner suddenly announced that Chico could not return because no one wanted to work with him. She also accused me of not being genuinely sorry, even though she was not part of Saturday's phone conversation and apparently did not realize that I had only learned about the incident during that call. If the bite was as serious as they later portrayed it, why wasn't I contacted immediately? Why was nothing said when I directly asked how my dogs behaved? Why was Chico still scheduled for another appointment? And if he had supposedly been biting "multiple times," why was I never told throughout all the years I brought him there? They acted as though I denied the bite, which I never did, and asked whether I wanted to see the video or pay Amy's hospital bill. I asked them to review the Friday pickup footage and Saturday's recorded phone call because those recordings would show that I apologized, never denied the incident, and was telling the truth. I feel the decision to refuse Chico only after I returned for his corrective trim was a reaction to my complaints and the store credit they previously issued. No one there seemed able to handle direct communication or accept accountability for their grooming mistakes. Instead, they became defensive, contradicted themselves, and attacked my character. I understand refusing service because of a legitimate safety concern. What I do not accept is withholding information, giving conflicting accounts, refusing to show the alleged notes, scheduling a corrective appointment, and then treating a longtime customer disrespectfully for asking them to rectify their mistakes. Unfortunately, I would love to recommend but after my last 2 experiences I'd warn against it.

Nice, family run grooming business. My dogs went in looking shaggy, came out looking like show…read moredogs! For a first time experience with older dogs, I was very pleased with the results.

Friendly, courtious dog grooming business, did a wonderful job in grooming our fur baby of 6 months…read moreold, Dillon, yorkypoo

I have been taking my dog a yorkie to this groomer for many years. I usually get his hair cut 2…read moretimes a year. Just before fall and just before summer. When I called to make his before winter cut I was questioned about his age, his health and was told it would be a long wait because I wanted a particular groomer to groom him. I wanted the owner. I was told by the owner he hadn't been in for 2 years I corrected her and said he was there in January 2025 and was cut in the face like a lion. After about 5 minutes of her page turning she gave me a date to bring him in. I said ok. But over night I thought about how I was treat as a customer who has been coming there for at least 10 years and I was feeling uncomfortable. I canceled the appointment. I no longer trust them with my fur baby. They do a good job grooming however the customer service I received left a bad taste in my mouth. I will not be returning to this groomer after 10 years. It's very upsetting because I now have to find a new groomer. People of color beware!

I am so glad I found this pet salon. My girls are my world as many fur babies are. My girls are the…read morereason I get out of bed most days. Finding a new groomer is always terrifying for me because I am trusting them with my everythings. The groomer took such great care of them, put them together when I asked, listened to the important things I pointed out about my fluffy girl. I came back and was so pleased to see how great they looked and how happy they were.

As a dedicated pet parent, finding an exemplary grooming service for my fur babies has always been…read morea top priority. After trying several options in the past, I finally stumbled upon the hidden gem of pet grooming services - Great Neck Pet Grooming. My experience with them has been exceptional, and I am thrilled to share my review. I live in New Kent, VA, but I do not mind driving to Virginia Beach for my doggies spa day. The appointment process was a breeze, and they accommodated my schedule, offering flexible booking and pick-up options. I appreciated the reminder calls and text notifications, demonstrating their commitment to excellent customer service. (You may need to consider scheduling way in advance, some months can be very busy and they may be fully booked). Often, they will try their best to get you in the schedule. From the moment I walked through the door, I was greeted with a warm and inviting atmosphere. The reception area was clean, well-organized and had a cozy setup with delightful pet-themed decor. The staff members were friendly, professional, and passionate about their work with pets. My dogs have various needs regarding grooming - Charlie is a brindle Australian Sheppard, and Great Dane mix, and Daisy is a short-haired black Boxer, Lab, and Pit mix. One needs a serious de-shedding, and the other does not want her nails trimmed by me. The groomers were skilled and gentle with my pets, using products suitable for their sensitive skin and coats. They paid particular attention to Daisy's nail trim, carefully trimming her nails without causing any discomfort. From my perspective, the one thing that sets Great Neck Pet Grooming apart from other grooming services is its attention to detail. They delivered on my specific grooming requests and provided an extra touch by taking them out for potty breaks and genuinely caring and compassionate for our pets. Although not every experience is the same, my pets and our experience have been consistent, and I do not mind dropping off my dogs for a spa day at Great Neck Pet Grooming.

Requested to have my dog shaved here. Was not clear on how much I wanted cut off, so they shaved…read moreher super short. I accept that. I am fine with how short it is but furious with how it is botched so badly. I was told "it's just how the hair grows in that spot". No it's not. My son dropped her off, picked her up and I drove back up there to find out why she looked so horrible. $150 for the most horrendous shave ever! No apology, no offer to fix it, no refund offered...just the worst customer service and attitude ever! My pictures speak for themselves.....

Called to make an appointment for my 1 year old mini Aussie mix who needs a trim. The family that…read morehad him before us abused him and he's very skittish(huddles from loud noises, terrified of certain shoes, etc.), so we asked if we could stay like we used to with our other dog we took there years ago and they said no, and then she recommended that we get some trazodone from the vet if he's skittish if we want to bring him in. I left a very hateful review before this, and I decided to clean it up with this one instead. I will just let dog lovers make up their own mind about this business with this information. ADD ON EDIT--I was reading other reviews after I posted this and I would like to let people know that the NEIGHBORS of this company left a review saying that they can HEAR them SCREAMING at the dogs through the wall to SHUT UP and stop barking. WTF?!That was two years ago, I don't know if things have changed with that, I don't live next-door, but please avoid this place! (Added photo of the review I'm referring to.)

Took my grand-dog, Maisie, (a borzoi) in for a bath and groom package. Friendly staff at the check…read morein counter. After dropping her off, we checked out the in house supply store, separate entrance from inside the groomer's office. The supply store was well stocked with everything you could want for your pet. We were called with an update about some things, Maisie needed an ear cleaning and a notice of an old scratch on one of her legs. Over all, with bathing, drying, ear cleaning, clipping of her nails, and trimmed her fur around her paw pads, it was very reasonable!! Maisie will be back for sure!!

My understanding is it seems to be under new owners? Took my cat in for a nail trim. It was nice…read moreand clean. 2 people working. Dogs looked happy. She moved fast and efficient. Got the cat in and out fast. Thank you. Honored my appointment time. Booked online! I recommend!!

I have a very large English Golden. He always comes out beautiful. Everything is very clean…read more Prices are reasonable and rarely have difficulty getting an appointment.

Have been going here for over 7 years. My fur babies love it here! The owner is top tier and is…read morealways very welcoming!

They left my baby at max fluff capacity! I will definitely be going back. (He has a part of his arm…read moreshaved because of a vet visit, we're waiting for it to grow back). Staff was professional, friendly & explained things clearly.

They did a great job on our shy sheepadoodle mix who was very nervous! She looks great! Will be…read morereturn customers

Outstanding service , they have ex excellent customer service. My dog Bath and cut was on Point and…read morethe people that worked there a very courteous, professional and caring.