Steve came out to anchor flanges and set two toilets 12/27. I was quoted $165 each by text on…read more12/26, which he said "included the wax rings and bolts". He added a steel reinforcement ring, $6 at Home Depot, and I was charged $565. His son, very pleasant young man, torqued down the tank bolts on a toilet I was reinstalling and the tank ended up cracked at one of the bolt holes. I tried to repair, but it was weeping so had to be replaced. I had to spend another $300 on a new toilet, which he came back to install on Monday 12/30. Despite texting me that "mistakes happen" he charged me another $235 for the 10 minutes it took to seat the new toilet. When I asked him to split the difference, he balked, reduced the charge to an additional $195. So, that's $760 to set two toilets, one of which was damaged and I didn't want to replace as it had a large tank for the ~80 ft of sewer line it was attached to. Quote texted to me was $330. Instead charged me $760. Total cost with the replacement I had to buy: $1060. Quote from Boelke, who couldn't come out until 1/3/25, was $325 (including the $98 service call). Very disappointed. Didn't honor his quote, charged another fee to replace the tank damaged by tightening the bolts, had to buy another toilet, and I'm out the toilet I wanted to keep there. He also didn't take the broken toilet to dispose of despite saying he would. Not the way to earn repeat business or get recommended to others.

WOW! Great work, very trustworthy company, highly recommended Integrity Plumbing. They did a lot of…read morework for us and have done a phenomenal job. Great communication, very neat work, I will forever recommend them to anyone looking to get plumbing work completed.

Great went out while away on vacation and during a Sub-Zero day, the heat failed. They came at…read moremidnight, house was 37 degrees, -12 outside. Got it fixed, safety tested and warned up! Super responsive and courteous! 45 from phone call to arrival. Very reasonable pricing.

Field Plumbing and Heating has always treated me well. They have been available when I needed them…read moreand have done excellent work. The service technicians are always polite, pleasant and considerate. I have always been pleased with their service.

Dan not only found the problem that we had not, and not only fixed it, but made the system better!…read more He is truly a master plumber.

Terrible in not only cost but professionally negligent in quoting jobs…read more No email contact either.

Very professional. On time, great job, fair prices. Couldn't ask for more…read moreFive stars and thanks

Non responsive. I called this contractor to bid on a whole house plumbing installation for a…read moreremodel project. After waiting for a few weeks for an estimate, he wouldn't return phone calls.

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

Contacted Ottagan plumbing to do a mandated back flow test. The test failed and they said I needed…read moreto replace my complete back flow assembly. Total price including re-testing was just over $900.00. When I requested clarification of why the complete housing had to be replaced the service tech and the person I contacted at Ottagan said that the housing's do wear out. It didn't seem right so I contacted Macatawa Plumbing. The service tech came out replaced a small plastic part and saved me over $720.00, including the retesting of the backflow device.

Quality service. Done right the first time. Service kept me…read moreapprised of progress and discussed questions he had while he was here. Much appreciated. All good.

Our septic backed up on the day after Christmas. Dan rearranged is schedule to get us back up and…read morerunning. He had a totally professional attitude, cleaned our drains and made suggestions to help us in the future. He gets a five star from us and would recommend him for any of your plumbing needs.

Dan is professional and knowledgeable and shows up when he says he will. His work quality is top…read morenotch and his prices are fair. I would highly recommend this company for any of your plumbing needs, large or small!