For a store that positions itself as a high‑end shopping experience, the Aritzia location in the…read moreBurlington Mall is surprisingly careless with some very basic things. The most concerning issue is the condition of the rugs throughout the store. They are torn, frayed, and tangled to the point where they present a clear tripping hazard. It is not a minor detail. It is something anyone can see the moment they walk in. It makes the store look neglected and creates an unsafe environment for shoppers who should not have to watch every step they take. The return policy is another major problem. For a brand that charges premium prices, the policy feels restrictive and outdated. There is no flexibility and no real consideration for the fact that customers are investing a significant amount of money in their products. Other retailers in the same price range have moved forward with more reasonable policies, but this location has not. Aritzia may sell beautiful clothing, but the overall experience at this store does not match the quality of the merchandise. Safety, customer care, and basic upkeep should not be optional. Until those issues are taken seriously, this location falls short of the standard the brand claims to represent.

This is the second Aritzia location to open in MA! It is a great addition to Burlington Mall (in my…read moreopinion) and has been the reason for my weekly visits recently to Burlington. This has been my preferred location, as opposed to the Prudential one, because who doesn't love free parking? It's a pretty large store, similar to the size of the Prudential one and usually has everything I'm looking for, as well as sizes! The employees keep the store very clean and is never a mess. They are also super kind, very attentive, + helpful. Will continue to go to this Aritzia location ;)

I had heard great things about madewell jeans generally, and I simply had to leave a positive…read morereview for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked. My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.

I called to speak about a return, I am a pretty upbeat and friendly person. A very rude man…read moreanswered the phone and had terrible customer service and A LOT of unnecessary sass. He made me feel stupid because I asked if I could atleast get a small amount of money back after the 30 day full money back exchange policy. I am not one to leave bad reviews but that man needs to be spoken to because I will definitely not be coming back after lack of customer service. As someone who has been working for many years, it is NOT hard to pick up a phone and smile. I don't care if you have been working many hours, just throw on a smile even if it's fake.

Stopped in here to look for a formal dress for an upcoming wedding Thanks to the amazing women…read morethere who went over and above to help me, even finding cute shoes (which I purchased) to try on with dress I found the perfect dress! Many thanks to Ann and Tatiana

I needed to buy a dress for a family photo shoot with lots of specific needs - spring color, covers…read moremy problem areas, etc. The store manager was amazing and worked with me for hours to find several excellent options. Truly amazing customer service. Will come to this store again!!!

Ok. You are bargain shopping. So don't expect upscale experience. Clothing only store. Much to…read moreselect from. Good discounts on some designer shoes ( Kurt Geiger ). Pricing similar to TJ Max. Better selection of merchandise. Quick, friendly check out on THU. Staff work diligently to keep clothes tidy & racked properly. Hate dressing rooms in discount stores, can't speak to that.

I shop at Nordstrom Rack and at Nordstrom quite often, and as a college student returning home over…read moresummer, applied to work seasonally at a location near me. I put in my application that I was only looking for part-time/seasonal employment, and received an offer for an in-person interview. I took time out of my day to drive to the location and go into the store just to talk with--not even a manager--an employee who, talking to her manager over the radio, let me know that they would not in fact see me for my interview and that they were only looking for full-time employees, despite the website and advertising suggesting they were also looking for part-timers. The lack of professionalism and communication shocked me and I'm very dissatisfied with how Nordstrom Rack handled the situation.

The 'girl' told me who was working an item in the window wasn't for sale.... it was, made her check…read morewith her 'manager' got her manager to bring out and bought it. TERRIBLE

I went to make an even exchange store today and this girl named Lindsay told me they couldn't do…read morethat. They gave me a refund and then expected me to pay again on the spot. These items were gifts and I should have at least received a gift card on the spot. They made me wait awkwardly while they took every customer behind me while they called customer service and then just to tell me there was nothing they could do for me. I called free people customer service myself and have now ordered the same boots twice and I don't understand why I couldn't just do a simple exchange. They said there was nothing they could do for me. Bad customer service all around.

Primark is located in Burlington Mall on upper level next Game Stop and the mall entrance by Bank…read moreof America or Legal Sea Foods is the best entrance. Primark is an international fashion retailer with 450+ stores in Europe and the US. I always appreciate checking out Sanrio and Disney clothes for adults, accessories, and gifts. The prices are very affordable and the products are of great quality. Primark has everyday essentials for women, men, and kids, as well as beauty, homeware and accessories. Store is very organized, clean, and spacious. I used the fitting room as well and it was clean and did not have any discarded items. When I checked out, staff were friendly.

Just popped in, family member mentioned linen clothes for a cruise and primark got some cheap…read morestuff, not as cheap as when they first opened but everything has gone up right? You can definitely shop on a budget still and have a little bit of everything per the season we are in. My experience with the shirts and hoodies are they DO shrink, regardless of the type of cycle i set it to. YMMV. The pants, so many of them are Button style crotch, instead of zippers so that's a no go for me. HVAC works well in there it was cool, you can hear the system blaring.

This is a very good Nordstrom location. I went in looking to…read morelook around at the women's clothing and also to give the beauty and fragrance counters a spin. The beauty counters were attractively set up and there was plenty of help on the sales floor. I went over to the Lancome counter since I was getting low on some of the products that I usually buy from that company. The saleslady was very helpful and got me the cleanser and eye cream that I was looking to buy. I am happy with the service that I received and look forward to frequenting this Nordstrom store again.

Where do some the sales people at Nordstrom's get off thinking they are better than everyone. They…read moreare judgmental and treat you lesser than! Lady in fragrance was the rudest , most condescending person I've ever met! You work as a sales person in a store?? Get off your high horse!

Definitely one of the larger Anthropologies I've been to in a long time. Lots of quality items and…read morea large variety to browse through which is a huge plus. We went for Black Friday and there wasn't really a sale (only on specific items) but other than that it was fun to browse around! Shoutout to the drink ware + kitchen section. Such cute Christmas plates and mugs and winter scenes of London, Chicago, etc.

Absolutely horrendous! I purchased a Salt & Stone Saffron & Cedar hand cream. Not anticipating it…read moreto smell like rancid beer, I kindly asked if I would be able to simply exchange it for a diff scent. I even had the sales girl smell it and she said it's bad. So instead of letting me get a diff one that's not bad, I was told bc I don't have my receipt (I paid cash) that there was nothing they could do! So I left the rancid hand cream there and walked out! Do better Anthropology and you just lost a customer for life now! Good job!!!! Insane

Lands End is a scam. Don't expect your order to be delivered timely. Here is what these idiots say:…read more"We're currently experiencing extended processing times due to recent updates in our distribution center. Orders are taking an additional time to process before shipping." Customer Service is useless and based in India somewhere. Stay away from these crooks.

I ordered 5 long sleeve tees, they left off half of the mailing address so UPS could not deliver…read morethe order and were sending the package back to lands' end. I called and they said that they would resend the order except that one of the tees was out of stock. Well I got the new order again they left off some of the address. But there was no paper work with the order, which is a bummer because I have to return them because they are very thin, they feel like nylon and not cotton. Now I have to drive 2 and a half hours to return them to the store for they didn't put in a return slip. Last time I'll shop at lands' end Update went to store to return items and they couldn't return them online. Now I have a hand written receipt. Guess I am out the 100.00. Merry Christmas