Annual Service on our sump, water grabbers, back up battery. i wanted to thank Archie, our service technician for over 10 years. He is always on time, very professional and courteous. Archie makes great recommendations and can trouble shoot any situation for resolution. read more

I am writing to update our review from 1 to 3 stars. Although we did have to do a little demo work ourselves to investigate why our basement was still getting water into it after the waterprofing system install, busy dog did come back out a week or so later and fixed the problem free of charge. Therefore, I am increasing the rating to a 3 star. Hoping the waterproofing system saves us from any basement flooding in the future. Christine from the office was very responsive. Mo was also great to work with. read more

Archie just completed our yearly service at the Zayko household on 2/3/25 As always he goes above and beyond and his knowledge and professionalism is amazing. We know we are in good hands when we see Archie walking through the door Thank you from a very happy customer Robert Zayko read more

I had BusyDog install, many years ago, 2 battery backup pump systems which have been working very well. I recently had maintenance on them, which I do occasionally prior to Spring season. It's peace of mind, The one-year time I didn't we got 6+ inches of rain and a pump went out. (Lesson learned). Long and short, they come in with respect for the homeowners house, take their time and run-through a checklist if tests and/or observations. Customer interaction was present ( and expected) so it was professional and appreciated. read more

Today I had my annual service for the water removal sump pump system in my basement. The service was performed by a technician named Archie. Every year when people who own their own homes have to pay for servicing the systems on oil burners, water heaters, sump pumps, whatever.......the bill is something we get annoyed about having to pay. I can honestly say I no longer feel that way about this particular yearly service fee. Archie does such a thorough job and always shows me what he found (such as tree roots that were growing into the pumping system that would have caused problems) I am pleased that Archie is my technician for the system. I always give credit where it's due because it's as important as giving negative feedback when it's warranted. Consumers have to be honest with reviews so people know who to call and who not to call. Thank you Archie and Busy Dog. read more

Setting an appointment was easy. The technician was on time within a short window, which was convenient. Our technician was thorough, efficient and expalined very well what he did. Service as it should be. JMP read more

We've had our basement drainage system for just over a year and it's been working flawlessly. Peace of mind well worth the investment. Had our first annual maintenance today. Technician Archie did a first-class job and took the time to educate me on how the system works and what to look for if I do have any problems. read more

John Mcloughlin came by to give a quote. He firstly charged us $1000 to run the tests and came back with bad results and a bill running into tens of thousands. Due to his terrible communication thankfully for us we found another company who completed the mould remediation for $2200 Busy Dog are scammers. read more

I have exclusively used 1800BusyDog for about 20 years now. I've had 2 sump pumps installed thru their company and yearly serviced exclusively by their associates 98% has been by Archie who has been a pro. He installed my 2nd sump pump when the 1st pump failed. I am very happy with his experience and expertise. I have the 2 hour window which doesn't tie up my entire day. I know that Archie takes pride in his work which is a rare commodity these days. I highly recommend Archie and BusyDog to any homeowner needing a sump pump to protect their home. read more

Best investment we ever made! No more worrying about basement flooding. The annual cleaning is a little pricey, but it keeps you under the warranty. read more

Tom from busy dog came by for my annual service of my basement sump pump. I've been dealing with busy dog for over 20 years and they never disappoint. Scheduling and service always goes smoothly. I would highly recommend Busy dog if you have water problems in your home. Tom O'D read more

I recently had my yearly service done by Archie, as usual he was professional, courteous and provided service above and beyond his stated service. After he preformed his service, he took it upon himself to walk around my house and inform me of screens that were lying on the ground and a downspout on a gutter line, off and lying on the ground. Archie. replaced and secured the down spout to the gutter. His exemplary service is what keeps me coming back to basement technologies to maintain my sump pump. read more

Our annual service call was prompt and Devyn, our tech was very professional - took the time to go over how our battery backups worked.

We've used Basement Technologies for years, and they've always done a great job. Their techs have been professional, friendly and always have looked out for us. This year, Robbie did our inspection and I couldn't have been more pleased. Thank you for a job well done! G. Kessler read more

Cory from Busy Dog was right on time, very courteous and did our maintenance promptly! Thank you!

6/26/24 I recently had my annual sump pump servicing done by Corey C. He was outstanding. Very professional, worked quickly, explained what needed to be done and did it. Cleaned up all his tools & prepped the paperwork. Before he left he made sure I knew how to reset the system if the power ever went out, showed me what to watch for to ensure everything is working. I would love to have him come back every year. Great job!!! Belinda M. read more

Just had our annual service. The tech was knowledgeable and hopefully fixed our issue - our smaller backup pump keeps beeping even when we don't lose power. We have a 3/4 hp pump so it shouldn't be getting overwhelmed. We'll see! We are still waiting for someone to come fix our driveway where a strip was dug out after our second pump was installed. We have exposed gravel in the driveway that should have been sealed a long time ago. Other than those two things we've been happy with our system recently. read more

Basement Technologies' products have kept our house dry when other basements flooded in our neighborhood. Christian, the technician, did a very thorough job when doing our annual service. read more

Just got annual sump pump inspection the tech Corey C. did a great job and listened to my concerns and addressed them. Thanks again Corey C.

When is a guarantee not a guarantee? When you use Busy Dog. We spent $10K on a system that was supposed to keep our basement dry last summer. I asked the sales rep, "so we could theoretically put carpet down there and not have a problem?" She said, "absolutely." If it didn't, they said they'd come back to fix it. We still got water. They told us we just had to get a section of the floor taken up and the foundation repointed. For $800. We did. We still got water. Now they're telling us we need a repour. How much? Another $10K. Lots of excuses. "In 99.9% of cases, it works." "These old basements are just not made like the new houses." "It's dry around the perimeter where the drains are." "It's just condensation." "The floor is porous." As if they didn't know the age of the house or that the floor was porous when they made that guarantee. As if we have the only old basement in New England. Today I handled the representative who came to our house because my husband wasn't home. He kept saying, "I've been taking to your husband about this." There is no possibility he has mentioned to my husband that we will have to put in over twice the amount of money they originally quoted us to solve this problem. We told them we wanted our basement to be a useable space. They told us they could deliver. They didn't, and now they're continuing to fleece us. What would happen if we got a repour and we still got water? How long could they keep squeezing us? Busy Dog needs to make this right, right now. (Pics of basement flooding after the work was done.) read more

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Our annual French drain and pump inspection was last week. Zaven was the technician. He was professional and explained his findings to me and my wife. A battery back-up was found to be malfunctioning. He replaced this and the battery. In order to complete the replacement, he had to go out for parts and return to finish the job. We were happy that he could get it done the same day. This was the first year that I was grateful for the service call. We would not have noticed that the battery back-up was not working without this service. read more

I had a system installed by this company 15 years ago as my finished basement would always get flooded when we got a lot of rain. I have it serviced annually to ensure that the system is working properly. I highly recommend Archie who is the best technician. He is knowledgeable and professional. Jacquie provides administrative support and is always helpful -- great customer service. In my opinion, Archie and Jacquie are both assets to this company. read more

We have had our system for around 20 years and have had nothing but wonderful service from this company! Want to give a shout out to ZAVEN for all the help and knowledge he has given to us! He is very friendly and professional! read more

We have had our system for twenty plus years and it has never failed us. The techs that maintain it , the salespeople, everyone at 1800 Busydog are the best. Keep up the great work !!! Our property is in Medford, MA why the review came up Cali is nuts. LOL read more

Our annual service was conducted by Jeff M. Who did a great job checking the French systems and making sure it was working properly. Jeff M. Was efficient and explained the process as he inspected our French Drain system. He was also very professional and easy to talk to. Jackie also ensured that we received great service from her team. I appreciated the follow up from Jackie. Thank you again! read more

I have updated my review to neutral. Everyone has a bad day, but the explanation offered does not cover the lack of return phone calls when I called several times on the day of service followed by an angry phone call from someone at 8 p.m. at night. An upgrade to the answering and phone service may fix this issue. read more

The technician, Corey, that came to do a service check up did great. He came in quickly, quietly and did his checks for both pumps and was then gone as quietly as he had come. Corey was an affable guy as well as a competent technician. He was very knowledgeable and explained the processes. He was on time and came with his smile. After his service I am sure it will be operating when he comes for his service next year. Great visit read more

I recently had my annual service and was done by Clemente. He was very professional and made sure everything was done accurately. Would recommend Basement technology to everyone. read more

I used Basement Technologies to install a whole trek and pump system in my basement almost 20 years ago and the system has functioned great. Last year I had to finally replace the pump and upgrade the system finally as it started to fail. When it started to fail during a real bad rain storm last summer they came out within hours to fix things and replace things so my finished basement wouldn't get ruined. This was on a Sunday night mind you. The response was great. I do have them service pretty much every year to keep things in top shape. Always professional. I wish it wasn't as expensive though. That would be my only negative, but the rest of the service makes up for it. Truly, without these guys my basement would be a disaster. read more

Archie was excellent. He serviced our sump pump and explained the process thoroughly. He treated us professional and was very patient about our concerns. Thank you Arhie for sharing your knowledge and experience and servicing our system. I would recommend Basement Technologies to my family and friends. Harwich MA read more

Anthony was great to work with at Busy Dog: efficient, thorough, personable and spotless. Our house is over 100 years old and one of the 2 pumps is in what is basically a crawl space - so no walk in the park. Highly recommend. read more

We had our yearly service visit from a BUSY DOG rep and our experience was excellent. The gentleman was on time and left the work area in the same condition as it was before he arrived. Thank you very much BUSY DOG!! read more

I have had the system for many years. I get the yearly maintenance and has worked great. Service personnel are great also!

We have been Busy Dog Customers for years! When they installed our system, the team was so efficient and professional. No mess left behind either. We do the annual maintenance every year and the technician are so knowledgeable and courteous. This year Christien helped us, and he was great! I would recommend Busy Dog to anyone having leaky basement issues! Five stars from me! read more

I continue to be very satisfied with the two sump pumps installed by 1800BUSYDOG two years ago. I recently had the annual maintenance performed again, for the second time. It was definitely worthwhile to have this done and know that everything is clean and operating well. The basement and garage continue to be completely dry. I made the appointment a few weeks in advance, got a call a day or two ahead to confirm, and the technician arrived on schedule. Robbie was friendly and knew the product and what to do. I had been worried that I might have to move a lot more stuff in my garage for him to get access to the sump, but he cheerfully worked around the bicycles and other junk and finished the job quickly. I highly recommend 1800BusyDog for installation and maintenance of sump pump and drain systems. read more

These folks have serviced our sump pump system for at least 10 years. They spotted problems before we new about them. They show up on time and they employ professional people. After several years of fighting floods in our basement it has been great to never have that happen again. Obviously we highly recommend their service. read more

Archie and BusyDog has done a great job and I highly recommend them! They have been servicing our sump pump for over 10 years.

Service was thorough, quick and efficient. However, Technician did not take payment at time of service. Had to call in to get review credit of $50 placed on my account. Carol Charette 9/23/2024 read more

I have a warranty on my sump pump with Busy Dog. They service it every year to keep things running smoothly.

I had requested an annual checkup on the sump pump system that was installed by Basement Technologies 2 years ago. The night before the scheduled maintenance call the office called and provided a two hour window for the technicians arrival. Archie arrived as scheduled and performed the test of the system. Since the installation of the sump pump system I have had no water problems. I regret not having called Basement Technologies when I first noticed the problem 30years ago. read more