Great customer service, very easy to schedule a pick-up and get quick answers to questions prior to the pick-up date. Crew called twice to let me know they were coming, were prompt, courteous and efficient. For this visit, we were disposing of a large quantity of yard waste (branches, brush) that was more than we could process through curbside pickup. Since GotJunk charges by volume, not by (e.g.) weight or time, this probably, to be honest, wasn't the most efficient or cost-effective use of their services -- but that's our fault, if anyone's, not theirs; the pricing schedule was clearly explained to us up front before any work was done and we agreed to it. In the past, I've used GotJunk to clean out an apartment of nine years of accumulated cruft prior to a cross-country move and in *that* instance they were absolute lifesavers, again, because they showed up right on time, were fast, efficient, and cheerful. read more

Will never use this service again. Quoted 248 and ended up paying 500. Very inappropriate way to run a business. They also said they would come on Tuesday and never showed up. Absolutely absurd. Do not use this service. I will tell everyone I know not to. read more

You guys were actually awful. I was trying to get a chair removed from our apartment. The time block was for Tuesday from 5:30-7:30 pm. That time block came and went. Nobody texted, nobody called, and no one contacted me. I had to call many times and got the run around. Then you rescheduled to Wednesday. Once again, your time block came and went and no contact. I ended up hiring a moving company to take our recliner. Your customer service leaves a lot to be desired and I would hesitate to ever use you again. read more

I got a quote yesterday to remove a compact freeze from Cody Littlefield for $18. Town refuse sticker for this is $20. He confirmed the item would be picked up between 1-3 pm. That never happened. A driver called me and told me the item could not be picked up for that price and it would cost a lot more than that. Cody never replied back to several of my text messages on this matter. Very poor communication, wasted a lot of my time, and I highly recommend not to use this company for your junk removal. read more

The work was done well, but they overcharged on the bill in a way that wasn't revealed until received the emailed receipt. They overcharged by at least $2496.00, billing for 4 full truck loads not two and both for single items and volume in violation of the pricing terms and quote at start of work. Also Apparently they have a policy of refusing cash tips, pushing for a credit card only tip with 10%, 15%, 20% presets. I'd expected to tip $50-$100 a worker not over $800 for two guys. (Update, this policy doesn't exist according to the manager so don't let yourself be tricked this way.) I'm writing this while having been on hold for over an hour and a half to talk to customer support trying to fix the charges, so the claim of 24/7 customer support is complete bunk. (Update: I ended up talking to the 24/7 customer support three times, the last told me this was a failed transfer issue because the franchise's office was closed for the day, all progress was made through discussion and negotiation with the driver and their manager, never customer support.) This has been a disappointment, and I'm hoping with quick remedy not a debacle, but this support experience isn't reassuring. (Update) I have been refunded 3,094.65 in overcharges. There may still be additional items that could be looked at more closely, but the core issue of being billed for 4 trucks when only two visited the property has been resolved. Note that the manager claimed to be able to validate my side of the story with GPS tracking information of the trucks. This may be useful to know if you're in the midst of a dispute with them. read more

After the death of a loved one, I had 1-800-Got Junk come out to get a quote on removing some furniture. The quote was way too high. I had them take a dresser & a credenza which was well over $400. I noticed on the receipt, a charge for electronics. I called the local billing number- no answer after 20 rings & no answering machine. I called the main customer service number & they spoke to the local franchisee who said it was because of the light in the credenza, which actually didn't have a light. So the $5.00 charge won't be reversed. It's ridiculous. Buyer beware of the high prices, high pressure tactics & extra charges. I'll never use them again. read more

Fantastic experience! We had an extremely heavy upright piano for disposal and received prompt, professional service from Ross, Jojo, and Jeff (via phone). Ross and Jojo worked to protect our home during the process and handled all the obstacles with ease. Highly recommended! read more

I have used the service several times. I have mixed reviews. The people who show up at your door are courteous and very professional. Upfront with the pricing which is close to consistent once it all is loaded up. I would say the price seems high, however, I find it to be comparable with similar services in the area which I have used since. Junk removal is expensive. My complaint is with the scheduling. The last time I used the service, the appointment was a no-show. I called customer service, they were apologetic and rescheduled me for two days later. That second timeslot came and went, and I never received a phone call. When I called the company to look into it, I was told that it was my fault, that it was showing I canceled that appointment. This was obviously not true. Instead of fitting me in for that same day, they insisted I make a third appointment for a different day. I decided to go with a different company. For the prices they charge, they should be offering better customer service. read more

My mother scheduled service to pick up multiple items, your employee arrived later than scheduled, only took one item and over charged her on the quoted price and promptly left. Do better. The review will stand as one-star until this is corrected. read more

This place is a big fat scam! Please go elsewhere for your services and needs with junk removal. They came late, took little to nothing, complained the whole time and then charged MORE than DOUBLE what I was quoted. Never again will I go through this company and I will make sure to tell others not to as well. 0/10 read more

Beware: they arrived at my house, I have 10 small, med boxes, one large box with a tree and one printer. We stood outside, the driver quoted me about &126 plus extra for anything that plugs in 3items, small. Took them 15-20 minutes. They came into the house, took my credit card, didn't show me the charge. Said I would receive an email copy. Which I presumed to be ok since I have to use a special decide to read. They left, my credit card company called me alerting me to an unusually high charge of $ 768. I called and sent an email to the general manager. Got no where. I told him I felt they took advantage and saw an older women in a big house who is classified as legally blind. I never offered me paperwork. They never showed me paperwork. I never signed anything with them. I felt like it was just one big scam. If I could've found somebody truck to take these over to Goodwill, I would've done that. I never would've spent almost $800 to take a few boxes away absolutely ridiculous. read more

I had a basic price to remove some Patio chairs, and also planned to tip the movers. When they arrive (a day early, which was fine), the price had tripled due to a series of fees not mentioned on the phone. So, the people who run the business are kind of scammy. So, why the 3 stars? The movers were fabulous. They were kind, competent, and quick. 5 stars for the people actually doing the work. read more

Scam Scam Scam. If I could give them less than a star I would. Not because the guys who came were unprofessional or lazy. They were actually very nice. The problem came when I called the 1800gotjunk number and gave them a description of what I wanted removed. I was given a quote of $450 and given a time. They showed up in-between the window of time that they gave me and then looked at the material and TRIPLED the price. Because it was "construction" material. I had described exactly what was to be taken to the operator and they knew what was going in the truck and quoted me $450. I called the company and they gave me the option of pay the new price or they leave. Fine when you aren't on a deadline. Scam Scam Scam. read more

The first appointment was canceled by the company and rebooked for the following day. The guys who work for the company were awesome - professional, courteous and friendly - and they were the only positive thing I can say about this. HOWEVER, because we were in a hurry, we were forced to use 800-got-junk and what a mistake! We had them take one couch, one small desk top (only the top) and two small kitchen chairs. We had put everything outside on the porch - the two guys had to go down 4 stairs and carry the furniture may 20 feet. And the price? With tip (which in itself is awkward - they stand over you and watch that screen) it was about $531!!!!!! I like the guys very much but a $48 tip for 15 minutes work? And all the talk about recycling? Well all we were told was that they would have to cut about the couch and that's why it was so expensive. I asked about recycling but all he talked about was cutting things up and taking it to the dump. Nothing was dump-ready, everything could have been recycled. So disappointed. We had gotten other estimates which varied from $285 to $350 but they were available one day later than we needed to be out of the apartment, so we took a chance with 800. Big mistake and I would never recommend them or use them again. The fact that you can't get an estimate beforehand is ridiculous - had we known it was in the $500 range, NEVER would we have used them. So don't go by their website with "suggested" prices, they aren't even close. The real name is more like: 800-ripped-off. read more

I asked them for an estimate a week beforehand where they walked around the apartment and added it all up. It was similar pricing to other options and they said it was a conservative estimate so the price should be less. I explicitly asked if they had equipment to move everything because they were emptying out a very full apartment. They assured me that they did. The next week when they showed up they had no equipment, not even a hand dolly, and took almost three times longer than estimated. They then tried to charge me 25% more because of the time. The movers were nice but I'm never working with this over priced, scam company again. read more

Had 1800 got junk come last saturday to remove a few pieces of furniture. Was up sold extra $200 on arrival over the phone estimate. They damaged property at the residence so we filed a claim. Was told some "manager" would reach out in 24 hours. Due to labor day it would be tuesday. It's now Thursday and no "manager" has called us. Ive made 8-9 calls, speaking with various service staff who cannot connect me with a "manager" so they put the issue and claim in que for a "manager" to respond. So far no results. I've spoken with many service staff who all are extremely limited and can't seem to persuade some "manager" to do their job. NO response. I'm 73 and still working and don't have time for this absurd process of being ignored. I'm helping my 94 year old mom who is now in a nursing home and cannot handle this due to her demenita. MANAGER- "a person responsible for controlling or administerin all or part of a company or simiilar organization." In charge of Customer Service?!?!? Maybe if they did their job, Brian would not have to spend a ton of $$$$$ on TV to regain his market share!?!?!? read more

I had the pleasure of working with Joey B and Brayden for a baby grand piano removal, and they truly went above and beyond. The team was not only professional and efficient but also incredibly careful with my property. They handled everything with such care, making sure there was no damage to my floors or walls, and they were so respectful throughout the entire process. I truly appreciated how they took the time to navigate through tricky spots and ensured everything was moved safely. Highly recommend this team for anyone looking for piano removal services! I have always found the people who work for this company to be exceptionally nice and very helpful. After the piano was removed they moved my furniture and rug to a new configuration that I wanted. Brayden was new and Joey B. was great at explaining exactly what needed to be done and Brayden listened and asked questions as needed. I enjoyed meeting them both. A credit to the company. read more

Scam scam scam - showed up late after the appointment window then quoted DOUBLE what it says online for a single item claiming the truck pricing is by volume only so it'd cost more because I'm not filling the truck when it clearly says online single items are priced by measurements. If you're thinking of using this company to remove single items don't!! I was expecting $150-175 based on their online pricing chart...for a single small 3 seat couch they quoted $290! If you can, call WM, pay $15 and have them pick it up instead on your recycling day. I was willing to over pay a little for convenience but $300 to pick up a small couch already on the curb is predatory. read more

The experience I had today with 1800GOTJUNK was great! They, of course, took away they junk, but also were extremely professional and kind. They explained exactly how the pricing worked and were really very fun people to be with while working with me. It was a great experience doing business with this company. read more

Made an appointment to have junk removed and John R. Really helped us out with all the big things and he really helped keep our yard clean amazing service will be using them again! read more

Very poor communication with this company. I explained to the person in charge of scheduling that I would be moving in a month or two and wanted an estimate of how much it would cost to remove some items from my apartment. A time frame of between 5 and 7 was given for someone to come out due to my work schedule. I got a call at 3:18 that someone would be arriving in 25 minutes. I called to leave a message that this time frame would not work and expected them to honor the time frame we had agreed upon. They never showed so I called back and got apologies because of a moving issue With another client. I told them that the least they could have done was call and let me know not just no show. Arranged for next day. Same story- someone called a little after 3 saying they would be here in 25 minutes. Finally made a connection for the correct time frame and was waiting for the crew when I received another call from someone else who informed me that they were canceling because they don't come out to do estimates without some removal at the time. DO NOT use this company!!! They are unreliable and lack protocol and communication skills. Go with Junk King. They offer no obligation estimates. read more

the cost to remove my furniture & coffee tables was outrageously expensive to begin with. I was given A day for pick up. The agent called to let me know they were behind schedule & would it be okay to reschedule for next day. I agreed & for my flexibility, he promised me a 10% discount. Arrived to pick up furniture but no documentation of discount. Told to call office. After 6 phone calls to the office & being on hold for 20+ minutes each time - no supervisor would speak to me. Needless to say NO discount given. I will never use this company ever again! Customer service is disgraceful! read more

Do not under any circumstances hire 1-800-GOT-JUNK! They charged me $1400 to remove two full-size beds and empty boxes. Never gave an estimate; and when asked said, "It depends how full the truck is" Not on weight! It literally cost $200 LESS to move five rooms of furniture! They told me I would get an estimate up front. They said $50 extra per mattress/box spring and $200 to show up. That was ALL the estimate they gave me. Then a $1400 BILL!!!! I have the proof! read more

1-800-GOT-JUNK? Boston North - Hero - Junk Removal & Hauling Near Me - Woburn, Massachusetts

David Cosimini was amazing. Such a hard worker and efficient. Great service.! did everything with such a friendly manner!

Showed up almost 2 hours after my window. Waisted 4 hours of my day waiting. Offered me a 10% discount. Will use someone else next time.

Booked for Memorial Day-no one showed up and when I called they said I had been trying to get in touch with me because they could not dispose on Memorial Day. Why didn't they tell me when I called to book that day? Anyway I did not have any missed calls so I think they're trying to get in touch with me was a lie. Then I was promised a 10% discount for my troubles and their incompetence- yet to receive that after a couple of months. The men that accomplished the removal were effective and professional but knew nothing of the promised discount so I was charged full price. Still battling this. read more

They had my father's garage cleaned out in less than an hour, and it was 2/3 filled with household junk. Both Ikim and StarJe were very respectful to me, and they were enthusiastic and supportive of what I needed done. I will be calling back, and I highly recommend this business. read more

Scheduled 1-800-GOT-JUNK for a junk removal pick up a week in advance. Great on line reservation system. They provided a 2 hour window for pick up...so far so good. 1 hour before the beginning of the window they called and narrowed it down to the 2nd hour of the 2 hour slot. No one showed...finally called them they said they were not going to be able to make it. Decided not to risk an unreliable engagement with 1-800-GOT-JUNK. They offered to re-schedule but the point of scheduling with them was that scheduling was supposed to be precise...My time is valuable too... We got an independent provider to come out the very next morning and remove everything for 1/2 the price that 1-800-GOT-JUNK was going to charge. Recommendation is check with local independents before paying for 1-800-GOT-JUNK's marketing and on line scheduling tool...It may not work as marketed for you.... read more

Was a little nervous at first, there were a lot of bad reviews ( although most I read were not in MA ). They ( Glen, Justin ) were on time, quick and friendly. Payed less than I though. read more

Used them before so had to call them again! Called them and we're able to come the very next day! On time fast and courteous, very professional! Even as a cluster my move is, it is truly a point and take! If I need them again I will definitely be calling back! Well worth the $$ I paid! read more

Fabulous service and communication! I was able to schedule next day pickup online for a large old couch. On pickup day, the team happened to be in the area early so they gave me a call and were able to fit me in a few hours before my window which was excellent. They then called me to confirm they were on the way and then again upon arrival. The team expertly moved the very bulky and heavy couch through our narrow apartment and down a flight of stairs in 5 minutes and we were good to go. Thanks so much! read more

They charged 210 USD for removing a mattress, I was told about the price 2 minutes prior to the removal. I've contacted support, I'm yet to have a resolution on this. read more

Wow! Called today and got an appointment today! The men that came were professional and friendly. We could not be more satisfied! Excellent! We highly recommend! read more

It had rained the night before and the cardboard boxes were wet and soggy but the men were so polite and they loaded them on the truck and helped to break them down flat. I felt they went above and beyond to work with me. They informed me of the pricing up front, so that I wasn't surprised at the end. I was so happy with my experience with 1-800-GOT-JUNK that I will definitely be using them again. read more

As has been the case each time I've contacted 1-800-GOT-JUNK for service, the crew arrived on time for my recent job, was friendly and efficient in completing the work, and got me the best possible price for the job. Couldn't ask for anything more. read more

after 33 years, and 3 kids in a huge victorian house with a full basement and attic, a 2 car garage, garage attic and shed, boy did i have junk! this company is terrific! my team of Brett and eddy were polite, cheerful, efficient and hardworking. the company itself is also extremely easy to work with re schedule. they clearly explain costs And procedure. i point, they dispose! also the company donates, recycles And disposes. i got an email confirming my appt, and a call before arrival. overall extremely satisfied with both price and service! read more

1-800-GOT-JUNK? Boston North - truck getting heavier but i feel lighter! - Junk Removal & Hauling Near Me - Woburn, Massachusetts

I work in the commercial real estate business and have been recommending 1-800-Got-Junk for several years but only recently had an opportunity to use their services at my home. The entire experience was positive from the scheduling, to the straightforward and concise estimate for my job, to the ultimate pick up of our "junk." Both employees, who arrived precisely at the scheduled time were professional and polite and were excellent representatives of the company. After the pick-up I was given my price which aligned exactly with the estimate I had received on the phone. A totally hassle free experience - unfortunately not the norm in today's business world. read more

Highly recommend hiring! On time, extremely courteous, allowed us to add more to the truck than what we originally asked for (even made multiple trips to accommodate us). Very hard workers who moved fast. Will be using them again! read more

Never used this company before, but I loved it. I'm moving to Florida and was getting rid of furniture I was tired of lugging around and didn't have time to post on craigslist and hope someone wanted it or showed up for it. I got rid of a futon with mattress, 3 end tables, a small desk, 2 side chairs and 5 milk crates full of vinyl records (I wanted to be a DJ when I was younger). Booked a same day appt online, and the gentlemen called me to say they would be there in 1 1/2 hrs. 1 hour and 15 minutes later got another call that they were out front. Showed the 2 polite gentlemen where everything was. Some items on the 3rd floor, and some in the basement. Lets just say they were done in 20-30 minutes. It was the best $253.00 I ever spent. It saved my back and saved me time from having to run around to different locations to dispose of everything myself. Would definitely work with them again. read more

First time using Got Junk and was very pleased. Booking was fast and easy, they called once the day before to confirm and once the day of to fine tune time. John and James T arrived promptly in their window, were very professional, explained the pricing, and carted off a cast iron tub (note, this cost extra $$), a portable basketball setup, and some lingering items from the backyard. Will definitely use them again when the basement gets purged! read more