Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

I have never dealt with a company so disorganized and dismissive in my life. Safelite had me…read morewaiting literally all day for an appointment, with zero communication. After four hours of waiting, I finally called them, only to find out they had canceled my appointment without telling me. No text, no call, nothing. So now I'm sitting here with a cracked windshield that could've been fixed today, and they tell me I have to come in instead. The lack of professionalism is unbelievable. To make matters worse, the representative I spoke with, Kathy (978-313-1039) , was condescending, unhelpful, and made it very clear she did not care whatsoever about the inconvenience their screw-up caused. Not an apology, not an ounce of accountability, just attitude. Safelite wasted my time, gave me no updates, canceled without notice, and then added insult to injury with lousy customer service. I will never use this company again and wouldn't recommend them to anyone unless they enjoy being ignored, inconvenienced, and spoken to like a burden.

We were shocked to find that a reckless bicyclist had slammed into our parked car, smashing the…read morerear window. Safelight said that they could come in four days. Rich arrived at our address in Cambridge in about an hour. His work was professional, efficient, and friendly. He cleaned the shattered glass that was everywhere. We were delighted and would recommend him without reservation.

Thank you Rich,you are the best. I'm very happy for the job…read morethat The A&R Glass company did for me . Rich was very helpful and professional, he came in on time, he did such a good job that I also gave him another job. I for sure will recommend him to my friends and neighbors.

I only gave them one star because the app made me choose a star. Otherwise, they'd get nothing…read more Made an appointment online to get my cars windshield replaced. Received a confirmation for Monday after between 12-5. At 3:30, I checked my confirmation online because it had been getting late. Surprisingly, the company changed my appointment to Wednesday...WITHOUT CONTACTING ME TO CONFIRM. When I called the woman I spoke with kept trying to call the different departments to figure out why it was changed but she "just didn't have an answer for me". She asked if they could do it Wednesday. Sorry JN, people gotta work and I've already lost a half a days pay for YOUR ERROR. All set with this company. Changes your appointments at their discretion and they don't let you know at all. Way to run a business!

Tried calling JNP to replace my windshield for the second time in about eight months (I log a lot…read moreof highway miles). After ten minutes on hold I called someone else, and I am very glad I did. The hold time is not the problem though, that's just me being impatient. The problem was when the new guy replaced my glass, he pointed out what a crappy job JNP did a few months earlier. They didn't seal it properly which allowed rust to form on the inside, they scratched my paint, and they used lesser quality glass. He explained to me that their business model is based on cheap labor working quickly and how long the average person owns a car vs how long before the problems in their shoddy repair work becomes apparent. Avoid.

I came in to Safelite AutoGlass in Peabody looking for an appointment on Saturday 3/7/26 at 4:20pm…read more They didn't look busy, so I stopped in to see if they had time to fix a tiny, minor crack in my windshield. I waited to see anyone for about 5 minutes, before I went in to the office and no one was there. I saw in the garage that it was empty. I returned to my car to look for an available appointment online, since it is such a tiny crack, it should be a quick fix, right? A tall man came out and asked what I needed, I said I was looking for an appointment for a tiny crack to be fixed. He said they didn't have any appointments available (even though they closed 40 minutes later), and didn't ask to see what it looked like. Just "too busy," with their empty garage. I think they just wanted to leave early. I don't recommend this location. I had much better luck & customer service in Beverly, and it only took 10 minutes to fix. Also, I called Safelite 4 times before being able to be connected to a centralized call center person, who then tried to connect me to this location 3 times herself. They have no receptionists at any locations, and Safelite should make it possible to contact local locations through one of their phone options.

They are excellent all around great experience! All the…read moreTech were great !! They were all neat and clean super friendly !!

My cracked windshield was replaced quickly and perfectly and I would use this location again if the…read moreneed ever arises. Mike was really helpful in explaining my options, including that I could reschedule the repair and go back to my insurance company and request an OEM windshield as my car is less than two years old. I had not known this but opted to just get it done that day with the aftermarket windshield they had ready and which was supposed to be equivalent in quality to OEM. I think they did a superb job and it was pretty fast, so I am 100% satisfied. I will add a couple of things, including what I mentioned above: 1. If you car is fairly new, you may be able to specify to your insurance company that you want an OEM windshield. 2. Safelite entered an incorrect number for my mileage on the order/receipt. They put 31,000 when my car had only about 26,000. I called about this and was told they could not correct and reissue the receipt. A bit disappointing. 3. On the emailed receipt, it says "we vacuumed your car." They did not. I still had the same dirty carpet I had when I brought it in, LOL. This is no big deal but they should not have this on the receipt if they're not going to do it. The big picture, however, is they did an excellent job, were friendly, helpful and fast about it and coordinated it easily with my insurance company. I definitely recommend this Safelite shop.

This Company is the worst ever1!!!!!!!!!!!!!!! The company sent an Safelite locations after hours…read moreof sitting and waiting. THEY CLEARLY COULD NOT FIX IT. !! And then the manager in Everett Ma. told me it wasn't their fault. Well that's bull if I ever heard it. The door was operating fine until the technician came to fix the window. They are untrustworthy, and do horrible work!!!!!!!!!!!!

Truck seems to be running pretty good after a couple thousand miles…read more Steve the owner was very informative about rebuild on transmission And the price was right.

They were too busy to look at my car or even just hook the computer up with in the 6 weeks it sat…read morethere. Instead I was told it would be more than 6k for a new transmission. Went somewhere else and it ended up being only a leak,$ 600 later I was a very happy camper from the place in Wakefield.