Bob is great. Knowledgeable, fair and doesn't waste time. I was referred by a friend and was not…read moredisappointed. He has definitely earned my trust for car maintenance needs.

My wife and I have been taking our cars to Town Line Service for over 30 years, my children do now…read moreas well. Bob and his brother Jim are great people who run a business that is honest, fair and extremely good at what they do.

I've been here for brakes and some minor repairs. Jason was great…read more I set up a time, dropped it of and it was done the same day.

Paradise was recommended to me by a friend. At the time I needed a new engine and they told me to…read morego somewhere else as they did not do that work. Subsequently I have gone to them for brakes and so has my husband. When I went to them for brakes, I had gone to another mechanic in Marblehead that had told me I also needed struts to the total tune of around $4,000. Paradise negated that but did say I might need them in the future. They also mentioned to my husband that whoever had replaced his brakes the last time had used very cheap ones (again the Marblehead mechanic). I am very happy to have found a mechanic that is competent and trustworthy.

Great, Fast and very dependable, The counter staff was very friendly as well as the tech that…read moreworked on my car. They answered all my questions I got my tire replaced and even purchased an alignment as well. Definitely will be returning didn't know they did more than tires until now. Staff was amazing and you can tell by the way they treated me that this is a company that treats there employees well as it shows. Thank You Lynn Goodyear

I ordered a tire online and made an appointment for installation. Should have been easy. But no!…read moreWhen I got there they said I shouldn't have been able to order that tire online. After 30 minutes of talking with Reuben and someone on the phone they had to refund the tire and I had to repurchase. Reuben was very helpful. So the repurchase was done and I was told they would get my car right in. Well that didn't happen! My car sat in the lot for 20 minutes. Once in the garage it has taken a long time. So a quick installation took over 90 minutes.

Went to the dealership 3+ times for a single problem before I gave up and came to see Sam. He…read morefigured out my issue in minutes and resolved my problem with no time wasted. Highly recommend.

Don't let them near your car. These guys are dishonest. They will overcharge you; at least double…read morethe price and they charge for services they didn't even provide. They charged me for a new battery late last year. It was replaced by AAA in October. They gave me a quote that was 2ce the amount that the dealership gave me for the same service. Go elsewhere.

My 2019 started leaking oil, and needed an oil change/diagnosis ASAP. Went to Valvoline 12/26/2021…read more(no apt.) and was met with an immensely courteous, friendly staff. Despite being an "in and out" service, I did NOT feel rushed. I explained to them I had a decent oil leak, but being a 2019 should not be due to wear and tear. They started to investigate and checked the seals. Turns out my oil filter that is exposed to the road via undercarriage, had a small hole in it. The rest of the operation/oil change felt like a military operation (prior service Marine); shouted out what tasks were completed to colleague at the terminal recording results of each stage of oil service. Brandon, Alex, Noah, appreciate you all, thank you for being professional, knowledgeable, and patient with finding the hopeful cause of the leak (update: no leaking since oil change!). FYI: I read a few reviews about Valvoline's pricing. Here's the thing. Yes, it's more expensive than other spots. However, most other places you need to make an appointment, and could wait upwards of 30-90 minutes in a lobby/office for car to be serviced/leave for day. Just understand that accessibility is factored into their pricing. I literally went the day after Christmas with no appointment and was in and out in 15 minutes with peace of mind, and could continue on with the rest of my day without having to make an oil change a whole day ordeal. For me, it was worth it. NO ONE asked me to write this review. To be honest, I am happy to write this. The service was fantastic.

Had an issue with both Salem Valvoline locations, which are managed by the same person (I learned…read morethis today when I spoke to him - not at my request, BTW - lest you think I'm a Karen). Therefore, I'm posting this review on both location's pages. In the summer I went to North Street location for an oil change. While the service was being performed, I gave the employee handling the transaction my debit card. Today I went to the Paradise Road location, where I was told I didn't pay for the previous service, which was news to me. I was handed a cell phone with the manager on the other end. He explained to me that I would need to pay for the last service before they could perform any new service. I told him I handed the North Street employee my card. The manager TOLD me I was lying. But THEN he told me he'd check the CCTC cameras and apologize if he found that I HAD given the card to his employee. He accused me of lying absent of proof - he hadn't even checked!! So, with ZERO evidence, he called me a liar. Furthermore, Valvoline company policy is the garage door is not to be opened until the customer has paid (confirmed by staff today). If the staffer didn't run the card at the time, why did they open the door, signalling I could leave? And, if I wasn't charged, it was only because their emplyee didn't run the card. I'm waiting for the manager's call. Regardless of any apology I may or may not get, I do not appreciate being called a liar without a shred of evidence and no person in a managerial position should be so irresponsible as to make that accusation without being 100% certain they were right. In the meantime, there are many other options for an oil change in Salem and I'm guessing they will be more professional than any managed by this irresponsible individual.

These guys are amazing. Nice as hell and real and took time…read moreto look at what ended being a stupid little issue in my car with no fuss. Will come back for sure!

I have been using these guys for over 20 years. Scott always gives me the stink eye (even though I…read moream super nice to him), but I thought they were good guys. Bennet Street is being worked on, so I went to Sunrise Auto on the Lynnway. Oh boy! It was like when I changed dentists. She found cavities every visit, but once I found an HONEST one, I haven't had a cavity in 30 years! I told Lenny about the problem, and he fixed it while I waited 30 minutes! West Lynn would have made me drop off my car for days, and would have made me pay for a replacement I didn't need. I'm sure this $50 fix would have cost me at least $150 at West Lynn Auto. Never go to West Lynn Auto.

I bought 2 used tires a few months ago and one tire was no good and the manager took my phone…read morenumber down and said he would get get me a good tire but his warehouse did not have one and I have made several attempts to have them straiten it out but I keep getting the brush off and they obviously are. not going to make good on this matter DO NOT BUY USED TIRES HERE THEY ATE A BUNCH OF RIPOFFS AND I WILL NEVER GO BACK THERE

If I could provide 0 stars I would. I brought my car there for 4 new tires and alignment in…read moreDecember. At that date the shop called me stating that Id have to have the right tire rod replaced in order for the alignment to be completed. I agreed and paid for the additional job. After picking up my car it was doing this thing where the whole car wobbled. I brought it back and they said it just needed to be realigned and it was all set. A day later it started wobbling again, its been brought back 5 times. The 5th time they then state that the axel is damaged. After not honoring the fact that it took 5 times for them to see this and honoring a decent repair price they stated they would just replace my old rims but I would have to return on Monday at 8am. Monday at 8am I return and leave my car to be completed. I call at 1pm and am told my car's being worked on but is not ready yet. I call back at 4pm, no answer, I call back at 5pm, no answer. They close at 530pm. They call me at 517pm with additional charges, which is not what was agreed upon on Saturday when we were in the shop. So they have wasted 6 days, damaged my car further, charged for unnecessary repairs and refused to replace my old rims. Also- they refuse to give any contact information for the "boss" who is making these decisions. ​​

Brought my mom's car in for her (with no appointment) when one of its tires seemed to be losing…read moreair. I thought that it was just a slow leak, but my mom, who doesn't always make the best decisions, said to just get a new tire. So that's what I went to Sullivan Tire to do. I told the guy behind the counter (whose name I wish I could remember) why I was there, and told him that I wanted a good tire, but not a super-top-of-the-line one. He could have just kept his mouth shut and let me spend money on a new tire, but instead he said that they'd check it first and see whether or not that was necessary. A short time later, he let me know that they'd found a nail in the tire, and that they'd removed it and patched it up. I was out of there quickly, and on the cheap (under $40). Can't ask for much more than that. I know where I'll be going next time I need tire service.

On a Saturday turned away because your store wasn't properly staffed. Mind you the service I…read morerequested is less than 1 hr to do.