Jayla W. 6/11/2026…read more(9:30 AM ENCOUNTER ) I originally went in for a pedicure and selected a blue color for my toes. The nail tech, Ruby, forgot the color I chose and painted them the wrong color. Because I was rushing to another appointment, she told me to come back the very next day and she would fix it. When I called to schedule the correction, Ruby wasn't there, so I made an appointment for 9:00 AM the following morning. Today, I arrived on time and waited over 30 minutes because she was late. During that time, the owner/manager came over, looked at my toes, took photos, and explained they had already been having issues with Ruby. Because I had already been inconvenienced by having to return for a mistake that was not mine, take additional time away from work, and then wait over 30 minutes for my scheduled appointment, I asked the owner if acrylic could be added to my big toenails at no charge as a gesture of goodwill for everything I had been put through. The owner agreed and instructed Ruby to do it. That is when the situation escalated. Instead of accepting the owner's decision and taking accountability for the original mistake, Ruby became argumentative and confrontational with me. At that point, my frustration was no longer about the color itself. It was about the repeated inconvenience, lack of professionalism, being late to a scheduled appointment, and being met with resistance and excuses rather than a sincere effort to correct the situation. The issue could have been resolved professionally, but Ruby's attitude and unwillingness to take responsibility turned a simple correction into an unnecessarily negative experience. I also want to be fair in my review. I previously had my fingernails done by Austin, and I will absolutely give credit where it is due his nail work is beautiful, and I was always happy with the quality of his services. However, I did have an experience where I felt he was unnecessarily rude to both my mother and me, and that interaction ultimately led me to stop booking with him. While I can acknowledge the quality of his work, customer service and professionalism are equally important to me as a paying customer.( Fortunate for me I do have this whole encounter voice recorded so that I was able to go back ACCURATELY create this HORRIBLE review! ) The salon itself is clean, well-maintained, and organized. The workstations, floors, and overall appearance of the shop were consistently kept neat during my visits. Cleanliness was never an issue, and I appreciate the effort that goes into maintaining a professional environment for customers. Stylist Review for Ruby: Ruby was the original technician who did my pedicure and unfortunately my experience with her was disappointing. She painted my toes SUPER SLOPPY the wrong color after I had clearly selected a different one and asked me to come back the next day to correct her mistake. SHE Never showed up the day she told me to come in to correct her mistake . When I returned for my scheduled appointment, she arrived over 30 minutes late. What was most frustrating was that instead of taking accountability for the inconvenience and mistake, she became argumentative when the situation was being addressed. Everyone makes mistakes, but professionalism is measured by how those mistakes are handled, and unfortunately that was lacking during my experience. Review for the Owner/Manager: I appreciate that the owner ultimately tried to make the situation right. At first, there seemed to be some hesitation when I requested acrylic on my big toes as a goodwill gesture for the inconvenience of having to return, missing work time, and waiting over 30 minutes past my appointment time. However, after reviewing the situation and recognizing everything that had occurred, the owner reconsidered and approved the request. While the experience should never have reached that point, I do appreciate that management eventually listened to my concerns and attempted to provide a reasonable resolution. Review for Austin: Austin is very talented when it comes to nails, and I want to give him full credit for the quality of his work. My fingernails always looked great, and I was consistently happy with the results. Unfortunately, I had an experience where I felt he was rude and dismissive toward both my mother and me, which ultimately led me to stop booking with him. While I can't fault his skills as a nail technician, customer service is just as important as the service itself. If professionalism and communication had matched the quality of his work, I would likely still be a client today.

I had a really great experience here! I made an appointment and was seated pretty quickly. The…read morestaff was very helpful and friendly, which made the whole visit feel easy and comfortable. The pedicure packages include a lot, and I felt like the pricing was fair for everything that was offered. Definitely good value. They were super busy when I went, so I did have to wait for a bit. I wish when you made an appointment they had someone ready but I'm also used to that at nail places, this one is better than others. I'd just recommend making an appointment to avoid the wait being worse.

I don't like to leave one star reviews, but this was my first time here and I was very disappointed…read morewith the lack of service. I made an appointment the day before for 10am, arrived at 9:59 and checked in. Waited 15 minutes while they started two other clients, not sure if they had an appointment or not. When I made my appointment I saw that there wasn't a lot of scheduled appointments in the books so, I thought that getting helped on time wouldn't be an issue. I waited 15 minutes before they sat me down and put my feet in the water to sit around for another 15 minutes. By now I realized that I wouldn't be able to get both services completed before I needed to leave. During this time, two other ladies walked in and were also waiting, but I found out later they were walk-ins. Another lady walked in after I had been waiting for 30 minutes, looking to be a walk-in, but they said it was gonna be a while because there were people waiting, so she was trying to schedule an appointment for later that afternoon. I ended up getting up and gathering my stuff and told the lady that she could have my appointment since I had been sitting around for 30 minutes with nothing happening. I looked at the lady who had scheduled my appointment the day before and who had checked me in the day of and she gave me no response. I went out to my car and the lady ended up making an appointment and following me out. Just asked what happened and I explained the situation and she had told me that most people were walk-ins for this establishment.Also the other two women that were waiting left shortly after I did and I asked if they had an appointment, but they said that they were also walk-ins. I don't understand why you would take an appointment and not honor it. There is a reason for appointment, mainly so we can keep our schedules for the day. After seeing the empty books and being told that most people are walk-ins, I believe the two ladies they helped before me were also walk-ins (not verified), and ended up taking my reserved time. It's very frustrating at the lack of professionalism with businesses nowadays. Nothing was done to honor my appointment, nothing was said when I voiced that I had been waiting for 30 minutes, and nothing will be done because I am just one person. I am not telling you, whether you should or should not use this company for any service, I am just providing a rating of my experience. I have a place that I normally go to, but it is 30 minutes away and they are fantastic. Looks like I need to go on here and give them a rating too to show how much I appreciate the service I received from them. Looking forward to a reply.

Chrome ombré and French tip nails by Mia! I was there for a while but she very much took her time…read moreto make them perfect I love them

Tina is sweet and kind. I enjoyed my visit with her. She is gentle and yet gets the job done…read morethoroughly and efficiently. I will be returning when my house purchase closes. Thank you Tina!

Today I had one of the best pedicures in the past 10 years with Tina. She is professional, customer…read morefriendly and does excellent work. This salon will be my "go to" going forward. I also love the feel of the private boutique.

Just want to give another great review after receiving such great service today. My second time…read morehere and the vibe is always welcoming and the customer service is exceptional! I feel comfortable and that's something you don't get at many salons. The quality of the work is outstanding!

I use to bounce around until I found this nail salon! Now Iv been going here over the past year!…read moreEveryone is amazing! So nice and friendly. Vicki does my nails I love her!

I was a walk-in and requested a gel pink and white fill. My wait time was very minimal. My service…read morewas done by Kien. He was very polite and helpful. He showed me 2 different pink colors which I really appreciated. The quality of his work is very nice! I love how my nails look and I will r

The lady was super friendly did ombré and oval shape though I wanted a little longer it was still…read morenice looking when I was done I changed the shape a little and did a fill in but the cost was fair speed was time conscious I like that

This is cool! First time getting a pedicure on top of that I got a massage definitely coming back…read moreagain

Im never one to leave a review, but this place is hands down the worst nail salon. Came in for…read morepedicure & full new set. Pedicure was ok. Nails though horrible. The girl doing my nails , i think her name was sonia, didnt even attach the acrylic nails to my natural nails. When i had pointed it out she tried convincing me that my nail beds are "curved" . When ive gotten my nails done countless times and no one has ever said this to me. Then had the AUDACITY to take nail glue and pour it between my nails and onto my skin. AS IF THAT WOULD FIX THE GAPPING. Who does that. When i told her no thats insane & that i dont want her to continue because im not having glue poured on my skin like that she started talking shit in a different language with the other nail artists and laughing loudly. NEVER IN MY LIFE HAVE I SEEN SUCH RUDE PEOPLE. The manager tried convincing me to let them redo them but even he saw they were bad. I had another nail salon do my nails and even they were shocked by what they were seeing. Thankfully they fixed them and gave me exactly what i wanted. Never will step foot in this salon again.

I rarely give 5 stars but Helen gave me the most thorough pedicure I have ever had. She treated my…read morefeet, toes, nails and legs with great care! Her attention to detail meant that it took extra time but I enjoyed every minute! I gave her the biggest tip I have every given as well. They were busy and I didn't have an appointment but I only waited 10 minutes or so. They Use Apple Pay or Zelle for payment so be prepared. It's not super fancy but is clean.

Super Nails & Spa is located in a strip mall off of Grand Avenue in Surprise, AZ. It's a small…read morevenue with more than half the space for pedicures and the remaining area for manicures, the front desk, waiting area, and product displays. They have done way with all of the OPI product line and are using a new brand that I can't remember the name of. It seemed to offer the same wide range of colors and the product is still on my nails nearly a month later. The pedicure chairs seem to be new. They have the remote control built into the arm rest for a relaxing back massage. I like that you can control this yourself. They start with the pedicure and then move you to a desk like table where you get your manicure. Afterwards, you are directed to a drying table for both your toes and fingernails. I always wish that they would do my manicure first so that my fingernails have time to dry while I'm getting my pedicure. I'm much more likely to ruin my fingernails upon leaving than I am my toenails. Prices here are reasonable and they have a menu that you can peruse to find the combination of services that will meet your needs. Most include a light massage. I would definitely return. I do recommend booking appointment in advance so that you are seen right away, especially if you have more than one person in your party. They will take walk-ins, but you may have to wait for service.

The service itself was pretty standard and I am thankful that my pedicure looks and feels great…read more With that being said I have couple frustrations. I booked an appointment the day prior for a mani and pedi. I arrived the day of the appointment and was seated for my pedicure in a massage chair. I sat in the massage chair for 30 minutes before anyone came over to begin my pedicure. During the pedicure the staff member who was completing the service was pulling double duty and continued to get up to run the desk. As I sat there other patrons came and went to include walk ins. I understand being busy and staffing is challenging but, what is the point of appointments? The staff rendering the services needs the support from someone dedicated to running the front.I chose to not get the manicure because they all looked too busy and I couldn't wait anymore. Overall I like the salon, the staff is kind, the service is pretty standard. I just think staffing and management may be the issue. I wish the salon the very best moving forward

First visit to Formula Nails Spa and I loved the experience!…read more This nail spa specializes in high-quality manicures, pedicures, and nail enhancements in a clean, welcoming, and hygienic environment. The team was friendly, the space was spotless, and the pedicure chairs were AMAZING (seriously... next-level comfort ). We made an appointment and were seated quickly, and Judy did a wonderful job, thank you for such a great first experience! Definitely coming back.

Note: I saw the one negative review from Lisa and I highly doubt she is telling the truth. Jannie…read moreis the opposite of what she was accused of being -rude and not caring about her clients. None of that is true and she has witnesses at the time Lisa was in the spa. Please ignore Lisa. I have had my hands and feet done for over 35+ years. I have been to many salons in different states and many in Arizona. Jannie is top 5 on my list. This is her lively hood and she knows that in order to keep clients she has to provide good services. The reason I chose her to begin with is that she had 4.5 star ratings. Trust me, it will be a great experience. Keep it up Jannie!

Called 3 times, a lady answered & hung up each time as soon as I asked what I needed. Please…read moreimprove your customer service, very poor.

Love coming here. Consistent service. They are usually fast and I usually get a lovely gentleman…read morewho doesn't talk at all and I really appreciate that! I usually get a pedi and eyebrow wax. Fast, good, done. That's how I like it.

They are very professional here. They go above and beyond to assist. They would never intend to…read morecause discomfort to any customer NOR any children. I think emotions often get in the way of simple misunderstandings. They are very careful with children. They are always ensuring safety of customers and children. This is the best and most safe place to bring your family and friends for salon services. I have been getting service here almost a decade now. ALL of my children have received exceptional service here. The quality and the experience is top tier!