We took the Galveston limousine service from IAH to Galveston. I want let you know our driver Dawn…read morewent way to help us she is an excellent driver very courteous.Just wonderful person .You have an excellent employee in

I would definitely recommend this company for transfers to the Galveston ship terminal! I messed…read moreup our reservation request and called them and they were able to work magic and pick us up earlier than our reservation request. When we got off our ship I called them and we'd gotten off earlier and they picked us up 45 mins early. This company tries to accommodate their customers as much as they can. The bus was clean and the trip both ways was so pleasant. I couldn't recommend this company any more they are awesome!

Got a little mixed up on Arrival at Houston George Bush Airport , The Lady at Island Breeze did not…read morepanic , ordered is an Uber and it was there to pick us up in less than 15 minutes , very great service , flawless , will use again soon , I have never seen this kind of customer service so quickly before , I would give them 5 stars for Sure !!

I Wish I Could Leave Zero Stars This was one of the most…read morehorrible customer service experiences I've ever had experienced with a transportation company. The woman who answers the phone at Island Breeze Shuttle was rude from the second she picked up. She had a attitude about everything I said. Instead of being kind she was condescending. If she is a owner god help us......I couldn't remember the exact date of my booking, and instead of helping me, she acted irritated and completely dismissive. After giving me attitude, she finally agreed to search by my email address. Then she made a comment, saying that in all her years she had "never heard such an asinine comment." Completely uncalled for. When I told her I didn't appreciate how she was speaking to me, she hung up on me. This is not how you treat customers. I own a shuttle business myself, and I would never treat my clients the way this place treated me. If this is their idea of customer service, I can only imagine how the actual service would be. Beware--you won't get the service you expect here. I tried supporting a local company, and this is what I got in return. Terrible experience. One star only because zero isn't an option.

Absolutely amazing experience! Easy booking... confirmations given immediately.. text message…read morecommunication to confirm the day or two before... definitely a great experience! Will book again on our next cruise!

Scheduled pickup: 8:30 AM. Actual pickup: 9:40 AM. Missed flight…read more Very disappointing experience. Our scheduled pickup from the cruise port was 8:30 AM. About an hour beforehand, the driver messaged us asking us to let him know when we were ready and sent a picture of the pickup location. The picture was of the airport--even though we were at the cruise port, about 70 minutes away. When we asked about it, the driver said he had accidentally sent an old picture saved on his phone and would be there soon. Concerned about making our 11:00 AM flight, we contacted customer service, who blamed us for not booking an earlier shuttle. Had we been picked up at our scheduled 8:30 AM time, we would have had plenty of time. Instead, we weren't picked up until 9:40 AM and didn't reach the airport until 10:55 AM. We missed our flight, paid an additional fee to move to the next available flight, and spent six hours sitting at the airport. Delays and mistakes happen, but blaming the customer when the company failed to pick us up at the scheduled time was extremely disappointing.

Communication before pick up was quick and responsive. I did not have one problem with this…read morecompany. The directions for pick up were very clear on email. If you follow it you won't have problem. And all the staff at Hobby Houston are phenomenal. They are accustomed to helping lost travelers! Super friendly. Anyway, the driver checked us all in. The shuttle ride to Galveston Port was about one hour or so. He was a safe driver. He got us there earlier than expected. I highly recommend this company as it is slightly cheaper than a cruise shuttle and the van is smaller than the buses. They do take passengers through all the cruise line stops, but you still get there on time.

I've used Galveston Express without incident at least 20 times in the last three years. This latest…read moretrip, however, has been a disaster. I made a reservation to go from IAH to Galveston for 5 o'clock on a Thursday. I later received a phone call telling me that the 5 PM shuttle had been canceled and that there would be no shuttles available later that day. I then made a reservation to stay at a hotel overnight so that I could catch the shuttle at 9 AM back to Galveston. No shuttle arrived. When I checked my email, I realized that I had 2 confirmations: one for 9 AM and one for 1 PM. No shuttle arrived at 9 am. When I called to inquire, they acknowledged that they moved me and had not done anything other than sent a second confirmation. No personalized email. I received no phone call. They said that was because I didn't put a phone number in the reservation. No one took the time to check whether I was a repeat customer or not. So now I have to wait at the airport for an additional four hours. Very poor customer service. Do not recommend.

We were pre planning our escape from Galveston following our cruise knowing that two other cruise…read moreships were docking the same day as us. I pre booked with Galveston Shuttle to make sure the six of us had rides to the airport and didn't have to fight for or pay ridiculous prices for Uber or Lyft rides to the airports that service Houston. We had four people going to Houston Hobby airport and two people going further to George Busch airport. They took people to both airports on one motor coach. The coach was in great shape, very comfortable, the driver was safe and it had a great working air conditioner. They loaded your bags and unloaded your bags for you. We just gave them a little gratuity for their efforts. The price for our trip worked out to $56 per couple. The funny thing is that Galveston Shuttle contracts with Carnival Cruise line and you got on the exact same motor coach and Carnival charges this amount per person. Hmmmm, let me do the math for the exact same service. We got out of there pretty quick considering the amount of traffic that was in all the cruise terminals. Be patient while waiting, they stop at each terminal to pick up people and came just a little past time to our terminal. We were ok because we pre planned with enough time to get to the airport with out stress. So, do your self a favor and make sure you give yourself enough time to catch your flight. Don't wait till the last minute and then blame them.

Thought everything was going to be good they called prior to me cruising concerned about me making…read morecruise they got me there in time and we adjusted my pickup time due to me having a early flight which I thought was great but I come out no one is here and I called and was told they had been and gone how when we were the first to get off ship called and then he's going to say did I send an email NO we had a conversation regarding this on the phone hope others have better luck and don't forget to email them ... phone conversations mean nothing I guess

Miss Cheronica has great costumer service and she is so fine lawd…read moreBig Fine juice spectacular!!!!

HORRIBLE, made us wait for over an hour blaming the bike rally when in fact they were just over…read morebooked, took our money and refused a refund even though we had to take a Taxi.

Betty was quick to respond to my emails and texts from providing a quote, sending the invoice to…read morecoordinating our ride. They didn't nickel and dime us for adding an extra stop like the other car service companies were. Making a payment was seamless as well (20% down and full payment 2 days before scheduled service). My family and I flew from the San Francisco Bay Area to Houston Hobby and needed a ride to Galveston to port for a cruise. I contacted 3 different car service companies and decided to go with Top Tier Chauffeur services, out of instinct and I'm so happy I did. The day of our arrival, Betty texted me and provided me with the name of our driver, Kae, and his phone # and told me he will be in baggage claim to meet us after our flight. Soon after, I received a text from Kae. When we landed we went straight to baggage claim, there was Kae right when we got down the escalators holding a digital sign with my name on it. He made it easy to find him. He walked with us (there were 4 of us) to pick up our bags from the carousel then loaded our bags into the suburban. The ride was nice and clean. Kae was welcoming and engaged in our conversations. We started talking about Buc-cees and lo and behold we did a quick pit stop there. Our first time at a Buc-cees so we were super grateful for that stop. The day we came back from the cruise, I received a text from Kae letting me know he was going to be the one picking us up as well. I texted him when we got off the ship and he was there within minutes with cold water for each of us. If you know how hot and humid Galveston, TX gets then you know cold water is a treat. Thank you Top Tier Chauffer services. Betty and Kae, thank you for making our ride experience a memorable one! I highly recommend Top Tier if you are looking for a safe and trustworthy car service. Hands down best service and rates in Houston!

We used Top Tier for 3 separate reserved trips last week for our Easter vacation. Hobby Airport to…read moreour hotel, hotel to Royal Caribbean port for our cruise and again at cruise port for pick up when our cruise ended. They were always there waiting for us and we had no stress about our transportation. It was important because we had 3 adults and 2 small kids who needed booster seats included. I highly recommend this company.

Extraordinary service!! we hired them to pick us up from our hotel and take us to Galveston for our…read morecruise. We just used them 2 weeks ago. The drivers were beyond nice and extremely friendly!! Got us to the port on time acts even made a stop at Buc-ees!! When we got back, they picked those up on time and had us at the airport on time for our flights back home !! I would definitely recommend them and even hire them again if needed!!

John was easy to schedule, on time and very helpful. Great cruise transportation experience!read more

Excellent! Tour! Our first time in Houston Texas and Alan definitely showed us a great time with…read morehis wealth of information about the city. You could feel the proudness that he has for his city. So many nuggets and surprises in Houston. We are ready to plan a return trip to go to some of the many interesting places that are here! Highly recommend this tour!

Allen was my driver and he was incredible. He was professional, intelligent, courteous, and…read moreaccommodating. I can't wait to bring back friends and family to do it all over again. I also did some fact checking and he was spot on with his knowledge of Houston. He has a wealth of information about the city and state he loves. A true Texan with a great sense of pride which is so refresing when you come from a city that has so much anger... PDX. THANK YOU ALLEN! PS. Book directly with the business and not a third party... it's way less confusing.

Don't use Jeff's Cab…read more We called Jeff/s cab to take us from our weekend home on the Island to the Carnival Cruise Terminal for our 30th Anniversary Cruise. The driver showed up without a fare meter visible in his vehicle, took us to the terminal and announced 0n arrival the fare would be $30. This when past recent fares have been $20. Uber charges $13 for the same trip. You can pay online and if not satisfied no tip is required. Use Uber instead

Don't call Jeff's Cab - someone shows up with a different Taxi name - Busy Bee Taxi service. Got a…read morestory about a "Legal Issue" against Jeff's as the reason for the different name. We paid more for a ONE WAY to the cruise terminal than we paid for ROUND TRIP from another cab company. Would not deliver us to inside the Cruise Terminal (not a taxi fault, the Port is charging all cab companies to enter) so we had to walk with 4 bags to the ship. Would not have taken this if we had been notified would not go all the way to the ship.