We took the Galveston limousine service from IAH to Galveston. I want let you know our driver Dawn…read morewent way to help us she is an excellent driver very courteous.Just wonderful person .You have an excellent employee in

I would definitely recommend this company for transfers to the Galveston ship terminal! I messed…read moreup our reservation request and called them and they were able to work magic and pick us up earlier than our reservation request. When we got off our ship I called them and we'd gotten off earlier and they picked us up 45 mins early. This company tries to accommodate their customers as much as they can. The bus was clean and the trip both ways was so pleasant. I couldn't recommend this company any more they are awesome!

Absolutely amazing experience! Easy booking... confirmations given immediately.. text message…read morecommunication to confirm the day or two before... definitely a great experience! Will book again on our next cruise!

Scheduled pickup: 8:30 AM. Actual pickup: 9:40 AM. Missed flight…read more Very disappointing experience. Our scheduled pickup from the cruise port was 8:30 AM. About an hour beforehand, the driver messaged us asking us to let him know when we were ready and sent a picture of the pickup location. The picture was of the airport--even though we were at the cruise port, about 70 minutes away. When we asked about it, the driver said he had accidentally sent an old picture saved on his phone and would be there soon. Concerned about making our 11:00 AM flight, we contacted customer service, who blamed us for not booking an earlier shuttle. Had we been picked up at our scheduled 8:30 AM time, we would have had plenty of time. Instead, we weren't picked up until 9:40 AM and didn't reach the airport until 10:55 AM. We missed our flight, paid an additional fee to move to the next available flight, and spent six hours sitting at the airport. Delays and mistakes happen, but blaming the customer when the company failed to pick us up at the scheduled time was extremely disappointing.

Got a little mixed up on Arrival at Houston George Bush Airport , The Lady at Island Breeze did not…read morepanic , ordered is an Uber and it was there to pick us up in less than 15 minutes , very great service , flawless , will use again soon , I have never seen this kind of customer service so quickly before , I would give them 5 stars for Sure !!

I Wish I Could Leave Zero Stars This was one of the most…read morehorrible customer service experiences I've ever had experienced with a transportation company. The woman who answers the phone at Island Breeze Shuttle was rude from the second she picked up. She had a attitude about everything I said. Instead of being kind she was condescending. If she is a owner god help us......I couldn't remember the exact date of my booking, and instead of helping me, she acted irritated and completely dismissive. After giving me attitude, she finally agreed to search by my email address. Then she made a comment, saying that in all her years she had "never heard such an asinine comment." Completely uncalled for. When I told her I didn't appreciate how she was speaking to me, she hung up on me. This is not how you treat customers. I own a shuttle business myself, and I would never treat my clients the way this place treated me. If this is their idea of customer service, I can only imagine how the actual service would be. Beware--you won't get the service you expect here. I tried supporting a local company, and this is what I got in return. Terrible experience. One star only because zero isn't an option.

Miss Cheronica has great costumer service and she is so fine lawd…read moreBig Fine juice spectacular!!!!

HORRIBLE, made us wait for over an hour blaming the bike rally when in fact they were just over…read morebooked, took our money and refused a refund even though we had to take a Taxi.

We booked a 9am shuttle from the cruise terminal to Houston airport for our family. Despite…read morearriving on time at the designated pickup spot, the shuttle driver left without picking up multiple groups of travelers who had confirmed reservations. Thankfully, a helpful driver from the 10am shuttle tried to assist by contacting the company to bring the original driver back, but it took over an hour for the shuttle to return--right in the middle of peak traffic. This caused unnecessary stress and put several families at risk of missing their flights. This experience was incredibly frustrating and unprofessional. We will not be using this shuttle service again and would strongly advise others to look for a more reliable option.

We booked a private SUV for 4 of us (with a ton of luggage) traveling to Galveston for a cruise…read more Mike was waiting for us at Houston Hobby Aiport when we got to baggage claim. He was very helpful with the luggage and we had a very pleasant drive to our hotel that evening. On our return trip, we left the cruise port, walked about a block and he was there within minutes. He picked us up and took us to a hotel near the same airport. He was on time, he was very professional and fun to be with! We highly recommend Galveston Limousine and we especially enjoyed Mike!!

Communication before pick up was quick and responsive. I did not have one problem with this…read morecompany. The directions for pick up were very clear on email. If you follow it you won't have problem. And all the staff at Hobby Houston are phenomenal. They are accustomed to helping lost travelers! Super friendly. Anyway, the driver checked us all in. The shuttle ride to Galveston Port was about one hour or so. He was a safe driver. He got us there earlier than expected. I highly recommend this company as it is slightly cheaper than a cruise shuttle and the van is smaller than the buses. They do take passengers through all the cruise line stops, but you still get there on time.

I've used Galveston Express without incident at least 20 times in the last three years. This latest…read moretrip, however, has been a disaster. I made a reservation to go from IAH to Galveston for 5 o'clock on a Thursday. I later received a phone call telling me that the 5 PM shuttle had been canceled and that there would be no shuttles available later that day. I then made a reservation to stay at a hotel overnight so that I could catch the shuttle at 9 AM back to Galveston. No shuttle arrived. When I checked my email, I realized that I had 2 confirmations: one for 9 AM and one for 1 PM. No shuttle arrived at 9 am. When I called to inquire, they acknowledged that they moved me and had not done anything other than sent a second confirmation. No personalized email. I received no phone call. They said that was because I didn't put a phone number in the reservation. No one took the time to check whether I was a repeat customer or not. So now I have to wait at the airport for an additional four hours. Very poor customer service. Do not recommend.

Always the best to travel with! They are always on time and professional. We have been using them…read morefor several years!

We recently contracted with TTL for transportation for our son and his bride at their wedding…read more Everything that TTL said they would do they did. They confirmed right away then 2 days before the wedding, before I even requested it, an updated confirmation with the driver's information was sent to us. Todd, the driver was right on time and the limo was beautiful. There is nothing I appreciate more than a company that does what it says it will do and anticipates their customer's needs. Thanks for making the special day even more special and for taking the stress away from this part of the planning. We would highly recommend Totally Texas Limousine to anyone. Thanks, Russ and Suzanne Crawford

We were pre planning our escape from Galveston following our cruise knowing that two other cruise…read moreships were docking the same day as us. I pre booked with Galveston Shuttle to make sure the six of us had rides to the airport and didn't have to fight for or pay ridiculous prices for Uber or Lyft rides to the airports that service Houston. We had four people going to Houston Hobby airport and two people going further to George Busch airport. They took people to both airports on one motor coach. The coach was in great shape, very comfortable, the driver was safe and it had a great working air conditioner. They loaded your bags and unloaded your bags for you. We just gave them a little gratuity for their efforts. The price for our trip worked out to $56 per couple. The funny thing is that Galveston Shuttle contracts with Carnival Cruise line and you got on the exact same motor coach and Carnival charges this amount per person. Hmmmm, let me do the math for the exact same service. We got out of there pretty quick considering the amount of traffic that was in all the cruise terminals. Be patient while waiting, they stop at each terminal to pick up people and came just a little past time to our terminal. We were ok because we pre planned with enough time to get to the airport with out stress. So, do your self a favor and make sure you give yourself enough time to catch your flight. Don't wait till the last minute and then blame them.

Thought everything was going to be good they called prior to me cruising concerned about me making…read morecruise they got me there in time and we adjusted my pickup time due to me having a early flight which I thought was great but I come out no one is here and I called and was told they had been and gone how when we were the first to get off ship called and then he's going to say did I send an email NO we had a conversation regarding this on the phone hope others have better luck and don't forget to email them ... phone conversations mean nothing I guess

I called a week in advance to make sure my wife and I could get a taxi the morning of our cruise. I…read morewas assured I didn't need a reservation, just had to call the morning of. When I called the morning of the dispatcher simply said "No taxis available" and that was that. Horrible customer service.

My wife and I spent the night in Galveston while waiting to board a cruise. When we were ready to…read moreleave the hotel I asked the manager to call us a cab to the pier. The company's phone was busy so I checked Yelp and found Tropical Taxi had good ratings. I called them on my cellphone while the manager was still trying to get through to the hotel's favorite taxi service. I was connected immediately and had a taxi on the way in a short time. The driver was very familiar with the pier area and took us to the best spot for us to enter the terminal quickly. I would call Tropical Taxi anytime I am in Galveston again and would recommend them to anyone needing a ride in Galveston.