The line went by quick and I got what I needed. Thank you Mary! 3/7/25 at 3:45pm. I will recommend…read morethis location

Possibly the emptiest DMV in the US, yet, as usual inefficient and extremely rude staff. They make…read moreyou sign in the kiosk, no one around and they still make you wait. When they do left their heads up, they couldn't be more nasty and rude. What a waist state funds on these bums!

I had a disappointing experience at this DMV location. The staff I interacted with came across as…read moredismissive and unhelpful when I had questions about the process. Rather than providing clear guidance, I felt rushed and treated as though my concerns were an inconvenience. Customer service is an important part of any public service office, and visitors should be treated with respect and professionalism. I understand employees deal with a high volume of customers, but a more courteous and helpful attitude would make a significant difference. I hope management takes feedback seriously and works to improve the customer experience for future visitors. On top of that the lady was smacking her legs to hurry up and pay the fee as if I wasn't going too

The staff member was friendly but this place should be ashamed at how they are robbing the Maricopa…read morecommunity. I just had to pay $80 to update my out-of-state license to an Arizona ID they charge double the cost of the ID and convenience fees! On top of that I had to pay an extra five dollars to use a card because I didn't have cash on me (that one is my mistake, make sure you have cash!) . $50 convenience fee for a $25 ID that's absurd. Had I read the sign correctly, I would've never stepped foot in this place. You've been warned.

AZMVDNow is a HORRIBLE online service. Tried updating my DL with new home address and decided to…read moreupgrade to Travel ID. DO NOT waste your time doing anything with your DL on AZMVDNow site. After you upload all the extra documentation to verify your address, it takes you to their shopping cart. But rather than just paying for the upgrade service, you pay to "fund" a personal MVD account first, then their supposed to use those funds to pay for the upgrade. However, anything with DL's is different. If something goes wrong with renew/replace/upgrade process (denial or timeout, etc.) you cannot use reuse those funds and must "fund" the account again with another $25 and then request a refund, which you also cannot do for at least 7 days. Absolutely absurd! Its a simple shopping cart - dont make it so complex! The CIO/CTO for AZMVD should be dismissed for incompetence.

Carmen at the Chandler MVD was extremely knowledgeable and helpful with a fairly complicated…read moreregistration process involving importation of a vehicle from another country. I was dreading the experience but thanks to her it was quick and painless. Thanks so much for all your help!

They were very nice and efficient with my time when I went in the register my new golf cart a few…read moreweeks ago. Unfortunately they never asked me what size plates I needed and I didn't know they had different sizes for golf carts. When the plates arrived they were motorcycle size plates that don't fit the bracket on my golf cart. When I called about getting the large size plates they said I would have to drive back to the office and pay them again to have the correct size plates. They said whoever helped me should have asked and that most golf carts use the smaller plate. They were sorry I got the wrong size but would have to pay again to get the correct size. Make sure you know the size plates you need and that they order the correct size or it will cost you extra to correct the problem.

Excellent Customer Service! Loraine and Paula were helpful, quick and efficient! Stopped in for…read morelast minute registration and title transfer, a few hiccups later I was able to get every thing taken care quickly and smoothly with help from both ladies! Thank You So Much! Good Customer Service is hard to come by this day and age so your was much appreciated! Grace and Blessings!

Not sure why the negative reviews, maybe it's just the DMV effect (or the MVD in AZ, I guess). I…read morebooked a new to Arizona appointment here for early morning, checked in at the kiosk and was taken almost immediately and my service was fulfilled in less than 10 minutes. Easy peasy! If you walk in, I'm guessing it takes longer but just make an appointment online?? It's super easy. Parking is easy but the lot is a bit of a mess right now with construction but just follow the signs and you'll be fine.

My wife's DL expired and is a real ID. So we need the old…read moreDL, a passport that is current and 2 pieces of mail in her name. A nominal price to reinstate. We will go with out a reservation. Time is not critical to us if we have to wait. Update: only 30 minutes in line, actually always moving. Doing the licensing replacement with the photo was less than ten minutes more. They have HDQ seating so everyone doesn't have to stand. I would say, very organized.

Came in on a Thursday morning needing title and tags on two vehicles. No wait; we were invited…read moreright up to the counter. Adriana(?) took care of us in under 20 minutes, start to finish. Efficient, accurate, friendly service. Clean, quiet, professional office. Convenient location.

Excellent service and pricing. We needed to change over a trailer title from out of state and we…read morewere in and out in less than 20 minutes. Would definitely recommend.

I found this place after going to a place that gave mixed information on their services & hours…read more I'm so happy I found it. The girl on the phone when calling to confirm their services & hours was so kind. The girl at the front door, your first contact was so kind. The photo taking woman was so dang kind. Then the woman who helped me get things done was so kind. Do you see a pattern here. I got home and told my wife due anything we need done in the future we will go here. The nicest people who do their jobs professionally and with care. Best service ever!!!

Said it was open and when I got there there's a piece of paper on the door saying closed. This was…read moreon the 8th of April and I have heard that they close 2nd Wednesday of the month in the morning. I don't live in the area and was unaware of this. There was another car in the parking lot, that person walked up and tried the door as well.

I came to this location because they had helped my husband with multiple vehicles. He has had a…read moregreat experience. I'm only giving this place 2 stars because of one individual. The lady that I got was absolutely HORRIBLE. From the jump she had an awful attitude and did not let me speak. She interrupted multiple times while I was trying to explain my situation. Her name is MARINA. She clearly did not want to help me with a bonded title, tried to pass it off to someone else. I'm so upset that someone who has a "customer service representative" position can be so rude and nasty. Steven- thank you for your timely response. I appreciate the insight! The issue was not the explanation, it was Marina. She has a horrible attitude and clearly did not want to help. I understood the process and explained why my vehicle was not present and agreed to have someone come and inspect it at my home and pay the fee. Thank you!

Amazing service!! The employees were so helpful and incredibly friendly. They answered all of our 1…read moremillion questions patiently and kindly - we spoke with one of the ladies at the front desk and she was so nice! They were very quick to perform the service we needed (registration for a classic car) and made it super easy - much easier than the MVD! & the price was very reasonable. We will totally be coming back here again for any registration/title needs that we have.

I had a very good experience here getting my driver's…read morelicense renewed. The girl at the counter was very friendly and so nice to me. I felt like a customer instead of a number like at the ADOT . I was in and out in less than 10 minutes. The convenience Fee was well worth it. I recommend option instead of wasting your afternoon at the ADOT .

Very veteran unfriendly. Told them and provided paperwork for disability waiver but was told it was…read moretoo late and they charged me the regular rate ($203.00) and would be too difficult to change it. Guess being a disabled combat veteran doesn't get you any help anymore if it ever did. It's all about them there and whatever they have going on behind the glass window. If your veteran stay away from here.

Don't bother making an appointment, you end up waiting in line anyway…read more It takes them half an hour just to take your picture and have you sign something because they had to reboot the machine five times. Then, the payment system is down, so you get to sit down and wait while getting zero updates or assistance. I am writing this as I sit here and wait to pay for something the government requires me to have. I've been here for an hour and a half, and I suspect I will be here for quite a while longer.

This MVD is surprisingly efficient and pleasant to work with. Almina provided me with excellent,…read moreprofessional, and friendly service and eliminated any apprehension I've had for MVDs. If you can make the inconvenient hours work, it is well worth saving some money by coming to this branch rather than a 3rd party business.