I had a disappointing experience at this DMV location. The staff I interacted with came across as dismissive and unhelpful when I had questions about the process. Rather than providing clear guidance, I felt rushed and treated as though my concerns were an inconvenience. Customer service is an important part of any public service office, and visitors should be treated with respect and professionalism. I understand employees deal with a high volume of customers, but a more courteous and helpful attitude would make a significant difference. I hope management takes feedback seriously and works to improve the customer experience for future visitors. On top of that the lady was smacking her legs to hurry up and pay the fee as if I wasn't going too read more

The staff member was friendly but this place should be ashamed at how they are robbing the Maricopa community. I just had to pay $80 to update my out-of-state license to an Arizona ID they charge double the cost of the ID and convenience fees! On top of that I had to pay an extra five dollars to use a card because I didn't have cash on me (that one is my mistake, make sure you have cash!) . $50 convenience fee for a $25 ID that's absurd. Had I read the sign correctly, I would've never stepped foot in this place. You've been warned. read more

Arizona State Express Title & Registration - Pricing - Departments of Motor Vehicles Near Me - Maricopa, Arizona

If I could give this place 0 stars I would. Both the man and woman up front were completely useless and rude for no reason! I needed a new ID after getting married and upon reading reviews I knew to bring my updated SSC, passport & real ID I already have. walk in and the man started getting loud about how I didn't have a birth certificate for my ID change so I tried to explain I have a passport and he cuts me off asking where I read that, I said ADOT.com and he gets rude saying that oh you people and the internet it's always right so I walk out and he follows me out to tell me to come back and with my birth certificate. I stated that I have my passport Real ID Marriage Certificate SSC I don't have my birth certificate and I shouldn't need it and he tells me "Oh why didn't you say so girl! Come back in." the other customers were so kind and talked to the man and said he was rude and to be kinder. He stated and I quote "if I were nice to her at all then she would think I'm flirting with her" excuse me? Absolutely no excuse to be downright rude and argumentative. After waiting 2 hours I finally was helped and lo and behold all I needed was my ID, marriage license, and SSC! NO PASSPORT OR BIRTH CERTIFICATE NEEDED! Please don't give your business to this place that has the audacity to ask for tips as you leave. read more

Very busy go early! Pricey but it's better than going out of town and being in traffic and dealing with MVD. read more

A true gem of a place. Quality and service is what they are about. You will be treated as an important client and the work being done will be at the highest level. So, look no further as this lace is the gold standard for excellence. Wishing all at Auto Cosmetics the best as my rims look great. read more

Deserves Zero stars. Dont EVER go here. They will make any and every excuse to not help you. Ive now gone 4 times in a row, to be compliant with state laws, and my family and I continue to get turned away for now reason. Weve witnessed people go in and get accepted right afterward. I'm not sure what the reason behind it is but I'll call racism since my family and I are Afrian-American and they are majority Caucasian. One time, due to short staffing is understandable, but 4 times is unacceptabl. This site needs to be shut down. ADOT needs to investigate this issue before we file for discrimination. read more

The receptionist is very unknowledgeable. I went there to change my name from getting married and get a travel ID card and she told me that even though I changed my name through social security; I needed to wait for the physical card. I told her that I didn't have to and both social security and the dmv website said I didn't need to provide it. She told me that they don't know what they do here and that's the rules. I understand this is a third party place but at minimum they could at least follow the AZDOT rules! Online it even states that you can do this a lot a 3rd party. Instead I drove out to Casa Grande as a walk in, waited an hour with the same documents I had here, and was able to change my name and get a travel ID. I would never recommend this place to anyone. Receptionist was rude and has no customer service skills. It's worth it to drive somewhere else and not go here. read more

This place is a joke, the receptionist is on a power trip, she clearly cannot multitask. My wife and I went to get her traveling ID, we sat down and other people were coming in for the same thing, my wife went back to her to confirm why she was there. A short time later she started to pass clipboards with questionnaire and didn't even look at us sitting in the front row, and then she started collecting these clipboards, and I questioned that she didn't give my wife one. She said it's too late that she made a mistake and if we wanted, we would have to be the last one to be served. Very unprofessional as I stated earlier this place is a JOKE! read more

Avoid coming here. Lived in maricopa since 2006, the service and the wait is terrible. Been trying to give it a shot with benefit of a doubt maybe it change but no. It's better to go to chandler or casa grande read more

This place is a mess, I've had already done my permit and just wanted a road test. Cause I am of age. As I already passed the test for some reason they wanted me to take it again! So I did it cause I was already waiting and wanted it done. Btw the test was free but you need to pay a $20 fee, cause of their "convenience". All I have to say just go to an official dmv. As well everyone was saying everything completely different so I never got a right answer. NEVER AGAIN read more

yes its busy and they are short staff, but people need to remember. Maricopa is booming and it's not staff fault. The owners need to step up and hire more staff. Like they say be there early . read more

Just make a drive to casa grande or Chandler. This guy who must own the place comes in hovering over his employees like some micro manager and i heard he kicked people out before with a very disrespectful attitude. Maricopa is small and everyone talks and if this guy is the owner of this establishment? Then I'm sure it will go under soon. He needs to learn how to be a professional in a proper establishment. Would i be going back again? Absolutely not!!! read more

This is the worst DMV in the state of Arizona. The two most unknowledgeable employees working at the desk after multiple time visiting the DMV requesting information to register my vehicle as an active duty soldier in the military and looking at the DMV website for the state of Arizona, the manager, Lewis Green stated that this is his DMV and refused to take my leave an earning statement to get registration exception. The DMV clearly states that you can either get the form filled out for military exemption or turn in your leave an earning statements (in which I did) this is very diabolical and the way this manager handled the situation and the amount and effort he looked into gathering information instead of being on his phone texting all day while his employees work is unbelievable. I honestly don't understand why people hire individuals like this who don't understand or has little to no knowledge with this situation. I don't recommend going to the DMV because everybody is very unknowledgeable. Being a third-party you should have the ability to do everything a state DMV does. What an embarrassment to the individuals who work there. read more

Recently got married so I went in to update my name on my drivers license. Brought all of the acceptable documents as listed on the MVD website. Lady at the front said I needed to wait for the "little card" from the social security office even though the instructions said to wait 2 days for the the system to update my name and then I can go to change my last name. She wouldn't even try to help me. Drive out to Tempe to another 3rd Party MVD business. Helped me with everything I needed to do, no issues whatsoever. Love living in Maricopa but despise not being able to get decent customer service out there. read more

Customer service is absolutely terrible the employees are rude and are lazy workers. They need a better staff who works with a sense of urgency. I've been in here for over 2 hours and they are acting as if they are to busy to make the line go down. read more

Everytime i call no on e answer voicemail is full! Google says it is open you show up and it's closed! No matter what day of the week you will find it closed. It's impossible to get service here. I definitely recommend 123 motor vehicle services in casa grande they are OPEN! read more

Absolutely unacceptable. My information was entered incorrectly into their system; all the physical paperwork is correct, and now its on me to resolve the matter with an inspection to validate the odometer reading. This should have been an easy situation to rectify. Information entered incorrectly should be fixed by the organization who made the error, period. I strongly recommend making a trip out to Chandler or Casa Grande to visit an official branch. I will never give this location (or any affiliated locations) a penny more. Ridiculous that there is no accountability to resolve their errors. read more

Evyonne was SO AMAZING. Made the entire process super easy. She was super nice and patient with me and answered all the questions I had. I look forward to coming here when I have any DMV needs. read more

A male manager very rude to employees and kicked people out well they were waiting. He seems very unprofessional and puts people down .He likes to yell and be disrespectful towards employees. read more

This DMV had no wait and Carol S was very joyful while registering my new car. She has a permeable love for life and made my day. Thank you so much :) read more

Obviously privately own! Bring in a signed and Notarized document of a recently deceased person. As the person signed them later died. They want a death certificate? What does that have to do with a legally signed and Notarized document? It doesn't matter if the person is alive or dead! It's a legal document regulated by the State of Arizona and the person that witnesses the signature! These people need some education about Notarized documents..... read more

This place had a sign up that said no open mouth smiles for pictures, so I didn't smile for my license. I wish I had, as I found out later that was not a requirement. That said, I just moved back into AZ after a couple year hiatus. I applied for the Real ID and was told it would be 16-30 days before I'd get my license in the mail. Total turnaround time? 6 days! It was worth the extra $15 fee I was charged to not wait for hours. They were efficient and I'm planning to return to change over my vehicle registration, as well! read more

Came in to register my car. There was a 'take a number ' for service BUT I was told I didn't need to take a number. A gentleman came in after me..........and was taken before me. When I told the woman at the door that I was next NOT the gentleman she responded that he came in before me. NOT TRUE , I responded, I watched him come in after me. Everyone should have to take a number for service......then there will be no mistaken who came first, etc............. There are CAMERAS which will show that I was there ahead of this man who was taken for service before me. Additionally, why should this private company be doing the work for the State of Arizona and charging a fee for their services to the people of the City of Maricopa. STATE OF ARIZONA DMV personnel should be servicing the people of Maricopa City. Get rid of this private company....and get rid of favoritism shown to certain customers. read more

This place was great. That staff was incredibly helpful and they had me in and out in no time! I am new to Arizona and they couldn't have made the process of getting a new drivers license and registration/title any easier. read more

This review is solely on the lady "welcoming" customers at the front door. Today was the second time she has had nothing but an attitude. 0-2 Like, why even work here if you don't know how to talk to people and won't exercise great customer service? I understand needing the proper documentation and needing to take the necessary steps before getting to the window but there is most certainly a professional, more pleasant way to inform people other than the way she goes about it. She doesn't even offer up suggestions, just tells you no! Ugh! So instead, I drive all the way to chandler where they HELP me with no problem. Mileage and gas wasted but I'd prefer this over dealing with her ever again. read more

They need to hire about 15 more employees! These wait times is ridiculous! And got ppl jammed up in tht lil room is crazy to me

Went in to get a motorcycle endorsement added to my license nowhere on their website does it say they don't do licensing after 5 o'clock. I was there at 4:59 and they refuse to do it what is the point in operating a business if you're not willing to do the things that you were there to do. That's all right have used them in the past but I will not be using them ever again in the future you made this super inconvenient for me and I'm sure you're doing it to other customers. read more

Service Fees for everything.. I asked what it would cost to register my vehicle there and was told $20. Turns out there were another $35 in fees on top of that for a total of $55 on something that would have cost me $37 at a DMV. They even charged me for something the DMV doesn't even charge for. The service I received from the clerk was fine other than the miss leading in fees. I doubt I will be going back. Ill just go to the actual DMV in Casa Grande from now on. So I guess in short if you are hard up and HAVE to get something done.. Maybe consider this place but otherwise I would avoid it for the hidden fees. read more

Lady in the front must be the owner I went in to renew my registration at 11:40 a.m. when she said well you going to have to wait for 1 hr because we are going on lunch but you can always drive to casa grande like it doesn't take the same time to drive there then what she's asking me to wait and if gas is cheap smh I'm very disappointed with this so called business. read more

Once again when you call and are told they do license issues until 430 and you arrive at 420 and are told you're wrong. Tried to explain that all dmv's in pinal county are closed for training. Was told come back tomorrow now get out of the way read more

I went in for a new drivers license to see they only do this m-f. That is like going to McDonald's on Saturday and they only serve Big Macs m-f. read more

Worst excuse for a DMV I've ever seen. They will outright lie about what you need to bring in then act like it's your fault for doing it like they said. The worker was borderline rude and as unhelpful as possible. read more

I think they deliberately try to live up to the stereotype of a regular DMV office. When there aren't many people and the wait should be short, the people behind the counter seem to take their time and sit for long periods before calling the next customer up for service. read more

Stopped to make an appt. Appt. gal was rude and unhelpful when I asked about cost.. Just tried to call to cancel appt , no answer and voicemail full. I drove to Casa Grande rather than deal with such poor customer service. read more

If I could give this place a negative star rating I would!! Worst customer service and not helpful at ALL!! My husband and I came here to register a vehicle we bought from my husbands parents so we could park my husbands truck and he could commute in a smaller car from Maricopa to Tempe. So we went to this location bc we had registered our cars at the chandler location last year when we moved here from California. My father in-law had missed marked the miles on the title not knowing that would be an issue the lady who helped us was a completely nasty to my husband and I. She told us we would have to drive to casa grand to the state. We informed the lady we have the car we can confirm the miles she then said no or we can have one of there inspectors check and that would 10.00 so we ok let's do it well then it turned into oh he's not here today. So my husband drove to the chandler location and let me tell you they were so helpful have a form we mailed to my farther in-law now bc we went to the chandler location we had to get a smog check no big deal. So today my husband and I drove back over to the Maricopa location now have the right form filled out for the error on the title and just like that the lady turned us away said bc of the error on the title the title is voided. I informed the lady we had gone to the chandler location and this is what they had us do she said no can't help you we are privately owned. Are you kidding me aren't we all on the same dam state why is it so different place to place. I will never go to this location again!! Shame on me for giving them another chance. I will be posting this review on all public review sites. My neighbor had issues with this location as well. If your looking for assistance with your car , ID or anything make the drive to the chandler location or the DMV read more

I attempted to get a current federal drivers license twice at this place. The first time I didn't have the correct paperwork so I came back with everything that I needed. My birth certificate had my birth name on it of Smith. My Social Security card had a middle initial S. with my married Name and my current drivers license had all three correctly. In the middle of getting my picture done the woman suddenly decides that I had to have a marriage certificate even though all of my names were clearly on my information. I had already produced every piece of paperwork required and they refused me. I ended up going to Chandler and had my new drivers license within 25 minutes. I left a message to talk to the supervisor and of course I did not get a call back. I don't think they care about customer satisfaction at all so just don't go here. It will save you trouble to go somewhere else. I would give them zero stars, not an option, but I suppose they should get at least one for actually having a building available in case it's raining. read more