Pizza was great, lanes were great and the bar was super clean. Highly recommend. Would come back…read morejust for the pizza. It was a very pleasant surprise for a bowling alley.

I had my sons 6th birthday party here yesterday and we all really enjoyed it. They were very…read moreaccommodating and made things very easy for me. The kids loved taking silly pictures and seeing their faces appear up on the TVs with the scores. The pizza though, was so freaking good!! I actually think I'm going to get a round of my own friends to go bowling so they can experience that magic pizza as well lol

New updates are worth it wall to wall screen plus redid thbathrooms, arcade, pro shop, and the barsread more

This was one of the best bowling alleys I've ever bowled in. The food was great. The price was good…read morealso. This bowling alley had 80 lanes. Very clean and have a nice word staff also.

After what happened last time, the last thing I expected was to get a message from someone. I was…read morecontacted by Vickie in my Yelp messages, and she left her contact information. I was shocked and confused, but I decided to call her anyway. She wanted to talk about what had happened and listen to my experience. She profusely apologized for what had happened and assured me that this was not how they ever treat customers. She was unsure why things were handled the way they were. Talking to Vickie was amazing, she made me feel like they actually cared about their customers. At first, I felt like they didn't care about lost business. Vickie told me that they were very sorry for what happened and that they would have a meeting with the supervisor on this past Friday with the proprietor, another supervisor, and herself. They would reflect on what happened and discuss the situation, and ensure that it will never happen again. I was shocked to hear that they took what I said so seriously. She understood that I may not want to return but offered a chance of redemption with a gift certificate so we wouldn't have to pay. I told Vickie that we were willing to give them a second chance. In the mail I received a note from Vickie, along with a gift certificate. We decided that we would use it on Thirsty Thursday with the same group as last time. She asked me to call her when we decided to come in so that she could meet us. I honestly forgot because it had been over a week. I did call her, but she had just left and got to the office. We completely understood and she told us to have a good time. Vickie is perfect with customer service and amazing at making connections with customers. We felt like she cared about us and what had happened. When we got to Shelby Lanes, we came early and got on the waiting list. We decided to get some drinks while we waited. Finally, our names were called by the supervisor from the incident. He asked us how many people were bowling and if we needed shoe rentals. He told us what lane we were in as well. He seemed much nicer. He then said something I did not expect. He asked if I could wait a moment so he could apologize to me. He apologized for how things happened and explained that he did not realize he was coming off as mean. The whole situation was a mess as is, and stressful. He was stressed out and wanted to fix the situation, and said he should have handled it better. He said he was truly sorry for the way we felt and that he should have refunded the shoes. He was caught up in a moment. We accepted his apology, and I was happy to see he really meant it. He seemed genuine. People make mistakes all the time. We were really upset too, but everyone deserves a second chance. We ended up getting a pitcher or beer and pop, then later another beer pitcher. We had a blast. We were having fun joking around and egging each other on. I decided to watch. It was a little competitive, but more so fun. We actually enjoyed ourselves with no problems. We even talked to the people next to us, and I also ran into a high school friend. When I went to the bar, I got a chance to talk to the lady that was at the counter that day, Celia. She apologized for what happened. She told us that she was really happy to see us. She also saw the review. She explained that she really does love working at Shelby Lanes. I told her we would definetely come back and that I appreciated her trying to help. I was impressed with how the supervisor presented himself. He thanked us for coming in when we were leaving. He high fived us, smiled, and laughed. You could tell that it was all genuine and that he really is a nice guy. I'm happy we gave them another chance.

People of Shelby..this is a bowling alley, not a 5-star restaurant. The summer kids deals are…read moreamazing, they have balls and pins and shoes and everything you need to go bowling. The problem is your expectations and ego, if you want to go bowling..thankful this place is still around. These reviews sound like you think you live in Beverly Hills, CA. It's an inexpensive, old school bowling alley in Shelby Twp Michigan. It may not be the place for a dinner date and the parking lot needs repair. If you think "I know, let's go to dinner at the ol bowling alley", and then are disappointed with the service or food there, remember..it's a bowling alley. There are other options. Also, you (us too) live in Shelby Twp.

Attended a child's bowling birthday party here and it was well organized!…read more The young employee had the energy to capture the attention of the children and gave suggestions on how go spice things up. The party room was clean, pizza was delivered by a robot, and kids had the option of what type of candy they wanted to top their cupcakes with. So cute!

We came here to celebrate my niece's cowboy-themed birthday party and had such a fun time! The…read moretheme made it even more special, and the atmosphere was perfect for a celebration. We ordered pizza, beer towers, and pitchers of pop, and everything was great. The environment was lively, and it was a great spot for a group gathering. The staff overall was friendly and the vibe was really enjoyable. The only downside was that our server only stopped by about twice during our visit, so service could have been a bit more attentive. Just a heads up for anyone going--gratuity is automatically added to the bill as part of their policy. Overall, we had an amazing time. The energy, the atmosphere, and the experience made it memorable. I would definitely go back--great place for parties and celebrations!

My friends & I have been bowling at North Hill this whole season since September. Really like the…read morecenter. The issue is the lanes. Wood lanes are not the problem. The problem is the way the lanes are oiled. Even though they use an oiling machine the programming is messed. Every week the shot has been inconsistent. While bowling in leagues we all averaged between 195 to 215. We dropped out of the league due to the late finishes in the evening. We keep our own averages & everyone has dropped to the 180's. This does not make the experience enjoyable to the average or below average bowler. This should be addressed. Personally I have been around bowling for over 30 years and have never seen such inconsistency.

First time there last Sunday with my boyfriend. James was our guest service rep, he was so full of…read morefun energy, very helpful, and made our time experience there EXCELLENT and MEMORABLE. The rest of the staff was super helpful and friendly as well. Shout out to the girl bartending and the man who took our food order and delivered it to us. We will definitely be back :)

Finished up another season at this establishment. An aging,in need of money infusion for updates…read more The staff is fairly friendly.

been bowling here for years and it's a pit from bad food too bathrooms being dirty and the lanes…read moreare lifting up and they refuse to fix them. I am only here because I love my league. I would never tell anyone to bowl here. I am tried of spending money on bad service of the lanes.lane number 48 and 18 and 16 are lifted just to give you and idea when you throw your ball you see the lane dip down some 1/4 inch.

I haven't been here in such a long time and this trip was filled with fun and laughter! It was a…read moregreat time! They have 3-4 different go-kart tracks. I loved them all. So much fun! Also the spinning coaster and the other roller coaster. So much fun! I skipped the zip line. It's seated and only fits 2 at a time. The line was rather long so we went inside. They have tons of games, bumper cars, and a drop ride indoors. They also have food and a bar. Oh and the bumper boats. I didn't get on them (it looks like you can get pretty wet) but they looked like a good time. I would go back.

Still fun a great time came here for a birthday party and got a wristband for the kid. He got on…read moreevery ride and really enjoyed himself we haven't been back here since his birthday party years ago. Still an experience lines weren't as long as o suspected and they really give you time on a ride or experience.

The bowling alley has 50 lanes. It is a by the hour situation. The ball were nice the lanes were…read morefast. It was fun!

Had a great time bowling and good pizza . Thanks to staff for excellent service and hospitality…read more My cousins birthday party was great.

The staff is so kind all the games are so fun lazertag fun would recommend going with family and…read moregocarting is so fun and the galphing is so fun to explore I have been there 3 times and it doesn't get any better than this so I would recommend going with family and friends and siblings so yes I would Recommend going there. Thank You!

One of the pool tables is too close to the video games and some tables for drinks. You have to move…read morethings around to get a decent shot with the movable tables and with the video games you can't. That would have been easy to solve in the layout phase. One of the tables has a bit of a slant to it and when you shoot a ball it does not go straight. There is no rake so forget using that to make the hard shots right now. There was only one rack for two tables and it is broken. I'm getting sick of going there and having very substandard equipment. If this goes on much longer I won't be back. The felt on one table is ripped and it could have been repaired quite a while back. There's a nice VR game there but the headset has a messed up strap. Last time I was there it was broken so only one of the two positions was usable to play. They did some ghetto fix for it but it's really not up to par. When that place is busy it's packed and I know they have the money for maintenance. There's no reason for this.

We love to bowl here often. We have gone to imperial a lot too, but they never have any open lanes!…read moreToo busy sadly. We went today a bit later, and there was still a line. We decided with Summit. It is pretty quiet here. Very empty. Nice fun family and friend time. A few drinks with some keno. Big wins tonight with over $300 for my sister's husband. I'm not too picky because I actually HATE bowling haha. I suck at bowling. I am terrible at it. My boyfriend loves it though. He was in the leagues, along with my sister and her husband. I think it is a cheap way to hang around and have fun, laughing at each other, and cheering each other on. I am actually surprised I got a few 9's in a row my first game, but not so great the second. Tonight the lanes were well oiled

Ok clean place. Fresh decor however the food and soft drink prices are crazy expensive. It's good…read morehowever if I want a 9 dollar burger I'm certainly not going to a bowling alley. I've dished out big bucks for leaque fees give us a break!