this is my Fav location in the city .. it's so spacious so you aren't maneuvering around the other people in the shop. They have tons of flavors .. my Favs at the moment are Salted Butter & Oat Milk iced coffee .. read more

Really good fro-yo. They had a lot of different flavors, I ended up getting the pumpkin, cookies and cream, and birthday cake flavor. All of them were really good, super creamy and sweet. They had all their toppings available fresh including gummy bears, italian cookies, fruits, popping boba, cookie dough, and more. My order was around $6.50. They had some seats and tables inside but I took it togo and it was still good. Will definitely be returning ! read more

16 Handles - Desserts Near Me - New York, New York

No large pink spoons, ever. $2.50 for a plastic spoon seems like a profitable product you would want to sell and pink obviously popular as you don't have them. Asked to speak to the manager Friday afternoon but not back till Monday. Try to call you have to leave a voice mail. Call the corporate office and get a customer service voicemail too. Terrible. What happened Neil Hershman? This can't be the company you fixed years ago! read more

Frozen yogurt is a meal. I will die on this hill. We had to leave an amazing gelato place because Bad Mommy wanted coffee gelato, and there was none to be had. 16 Handles had COFFEE YOGURT! Woohoo! I don't know if they always do, but they did when we visited. This was excellent, because we were hungry and crabby. This is self-serve, with 16 flavors, and mix-ins. It's a bright, colorful space. The yogurt was yummy, and the flavor selection varied. I had dark chocolate truffle and mint chocolate chip. So delicious! The cashier was perfectly nice. We enjoyed our yogurt. Will definitely return, hope that they have coffee flavor. read more

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This place used to be so clean. It's now gross and dirty and the machines are often broken. Clean up your act! read more

16 Handles - I'm not sure what is going on at the 2nd ave and 82nd st 16 Handles - Desserts Near Me - New York, New York

So yesterday was national ice cream day couldn't resist but go over to 16 handles and get a cup of various flavors of their soft serve with delicious toppings read more

16 Handles - Summer time sweetness! - Desserts Near Me - New York, New York

Ambiance is nice; I like the seating. Ample space to sit and eat. Service is okay; you only really talk to the person when you check out. She was on FaceTime with someone but it was a 30 second interaction- this place is mostly self serve. Froyo 4/5: great variety of flavors. I got 3 flavors: mint chocolate chip (not creamy, kind of icy, and minty), raspberry pomegranate (bright colored, tasty but sugary it seemed like it was made with fresh berries) and my favorite a chocolate banana peanut butter flavor that was perfectly textured likely due to the banana. There were a good amount of toppings available, but mostly candied and not fruit. I got strawberry slices, rainbow cookies, and cookies and cream bites. All were good; the cookies were a little dry. Overall would definitely come back but not addicted. read more

16 Handles - Pomegranate Raspberry Sorbet (V), Mint Chocolate Chip Frozen Yogurt and toppings like rainbow cookie - Desserts Near Me - New York, New York

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Placed a $50 order tonight. Was delivered someone else's order. Called the phone number for over an hour with no answer. Why have a phone number if you're never going to pick up? read more

This place offers 16 different flavors and I opted for the original. It was sweet, tart and the fruit toppings for pretty good quality. You can add them on yourself and everything is serve. Mochi, however was stale when we got there around 8 PM. Four stars because you kind of have to know what you're expecting when you come to chain places. read more

16 Handles - two bowls of ice cream with strawberries and strawberries - Desserts Near Me - New York, New York

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The frozen yogurt here is pretty good, and the selection is mediocre at best. The service is not good, one of the workers was very rude and hurried my group along rudely when there was no line. The seating could use some work as well. It's kind of an awkward situation. The prices are a little expensive. read more

I walked into this froyo shop thinking I'd casually sample a flavor or two before creating my delightful treat like a normal human being. Nope. Apparently, they're running a full-on sample surveillance operation behind the counter. Here's how it went down: I asked for sample cups (a totally normal request) Employee #1 acted like I'd asked for state secrets and passed the cups to Employee #2 Employee #2 then had the ~official authority~ to serve me This is next-level unsanitary. Now instead of one clean interaction, we've got multiple people handling what I'm about to put in my mouth. Who knows where those hands have been between the handoff? The unnecessary germ transfer is just... why? Are samples really this high-stakes that they need a designated sample handler? It's frozen yogurt, not plutonium. The whole thing felt weirdly controlling and just plain gross. Pro tip to management: If you're this paranoid about samples, maybe just put out little self-serve cups like every other froyo place on earth. Until then, I'll be getting my samples (and my actual business) somewhere that doesn't treat taste-testing like a contraband exchange. read more

There are so many delicious flavors to choose from! My favorite is the Euro Tart. Any time I go to 16handles I like to sample all of the new flavors that I haven't tried to see how good they are. It's such a treat for everyone. All of the toppings to add, the bright colors in the establishment and the cool seats and TV's on the wall! Down side, on this day in particular that I decided to visit this 16 handles the stores was surprisingly messy. It is not typically like that... Maybe it was short staffed maybe it was because there were a lot of kids there that night. Aside from that I would definitely recommend! Get Some Fro-Yo!!! read more

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I love this place! It has the vibes of any 2010 frozen yogurt shop lol. I think they have pretty great soft serve, including dairy-free/vegan (Oatly and fruit flavors) options. They have a lengthy topping bar which is labeled demonstrating which items are gluten free, dairy free, etc. I also found the prices to be extremely reasonable for the amount of ice cream and toppings you get! It is a self-serve place, but the staff seem nice. It might not be as attractive as neighboring ice cream or gelato spots in UES, but it's a cozy, laid back place with good soft serve. I will definitely be returning :) read more

Very strange that the weigh scale right by the cashier already had 0.4 marked on it. So every customer pays an extra 0.4 weight. Weird. Should be fixed. read more

Everything went well ! I cannot say enough about this staff ! I give them 5 stars . Kayla the manager is a doll , she is extremely professional and runs and takes care of the place like it's hers . The ice cream is fresh and the place is spotless . I would highly recommend this place . I can't say if I love the staff more :) enjoy 5 Stars read more

I am very disappointed with this location. I go there very frequently but today, not only was I cheated but was treated disrespectfully. When I went to the check out I saw that the weighing scale was already at 0.4 with nothing on it. As 16 handles charges based on the weight of your cup, this meant I was paying extra for no reason. Even worse, when I pointed out the mistake to the cashier, he dismissively said it was always like that while in fact I have seen it at 0 many times. When I told that to the cashier he rudely said "then don't buy it," with no apologies. Worst of all this unscrupulous overcharging with "weighing scale problems" has happened before. Please improve the service. While at it, please keep the location cleaner. The floors almost always feel sticky. read more

Soft serve ice cream on 2nd Ave between 81st and 82nd. They have 16 flavors with 2 swirls. Also a bunch of toppings and a small party room in back (see photo). You don't see that too often but could be useful for a small party for kids. I'm read more

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I came here hoping to get the salted caramel froyo which I had at another location and LOVED. But they didn't have that flavor here. Not their fault, but I was kind of disappointed. My cup was $5 and pretty filling which is a nice price in nyc. Tons of fun toppings. Went in a Friday night and there was one girl working. She did great but seemed stressed out. Lots of seating which is nice. read more

16 Handles - a person holding a bowl of ice cream - Desserts Near Me - New York, New York

It's good ice cream, affordable too. But it's definitely targeted to little kids. It's very chaotic. Clean though! It was loud. Service was good too. read more

That was probably the most disgusting yogurt shop i have ever seen. Dirty , and trashed ! completely trashed. The toppings were literally everywhere and had hair in them and around the counter!!! Didn't see anyone working there either. Did not get a yogurt. So gross. read more

They have 16 flavor options and all the machines were working. The variety of flavors weren't super interesting but they had the basics. The service was friendly. The interior has a cool design, the other patrons were all middle schoolers. They could have more fresh fruit toppings and wet walnuts read more

My sister and I were enjoying a great Saturday night in the city. We had just finished eating our dinner at Raising Cane's in Harlem. We brainstormed on what we would have for dessert and we chose to go to 16 Handles. It was my suggestion after remembering this establishment being recommended last year. As soon as we entered, we noticed a staff member with red hair taking out the garbage bag from the garbage bin by the front door. If two customers enter your place of business and you are by the front door, I think you would say "hi" or "welcome". We received a serious look, not even a smile. My sister and I looked at each other, noting the lack of a greeting. We walked to the back where we picked up our cups and began to prepare our order. I had seen on google maps that this establishment had a nutella flavor so I searched for it but I could not find it. I approached the counter where I saw two staff members and after 15 seconds, I said, "Excuse me?" The staff member with red hair, instead of asking "yes?" or "how can I help you?", made a gesture with her shoulders, which I understood as "yes". In a split second, I realized I was not going to receive the best help from her so I asked the other staff member about the nutella flavor. She said it was not available so I said "thank you" and went to the machines to get another flavor. I opted for the cookies and cream & a chocolate flavor. As I was adding my toppings, I felt something push me and when I looked to my left, I saw the staff member with red hair walking behind me with a garbage bag over her shoulder. Basically she hit me with the garbage bag and she chose not to notice. As she was heading to the front door, my sister remarked "you can at least say excuse me". I noticed the staff member turned around and made another gesture like daring her to say it again. I suggested to my sister if she wanted to leave and find another place but she really wanted her frozen yogurt. When the staff member with red hair approached the counter, I asked her, "Miss, are you having a bad day?" She asked me why. I responded by saying that it seems she was in a bad mood. My sister chimed in and mentioned how she hit me with the garbage bag. She apologized but we took it as an insincere apology. She rang us up and we left. I worked in an establishment where I had to interact with customers and also clear out the garbage bags. I was always known for greeting every customer and always going above and beyond because as a place of business, you want the customers to come back. Also a tip for when you're clearing out garbage, one should carry the bag in front of them so that you can see where the bag is and make sure you don't hit anybody or anything as you're making your way outside. Will I be returning to this establishment? Although I really enjoyed the frozen yogurt, the customer service needs some improvement so no, I do not see myself returning anytime soon. read more

My experience today was clearly Four Stars. I came between 12-1pm. I was the only customer AT First. I had time to be shown the process. My allergy concern questions were answered. I've never entered in the past since yogurt is not good for mold allergy. I was drawn in by the sign that said Cashew Milk as a NEW option. The Customer Service Representative was very helpful and patient. Customers began to arrive. Most took theirs to go. There's plenty of seating if you prefer. In the rear they have a Party Room. There's also a restroom. This is self serve. The Small Size Cup was huge to me. The good news is that you are charged by the weight. You don't have to fill up your cup. Naturally the toppings add weight. You have unlimited choices. I thought there was plenty of options to meet my tastes. I asked for a tiny sample and was provided with two little cups. I had to get the hang of serving myself. Using the Peanut Butter Choice I kept pumping. I ended up getting it all over. Luckily they have a drain to catch it. I didn't like the Peanut Butter taste at all. I really loved the Cashew Milk my second Sample. The trouble was the nutrition sign was not working. The employee tried to fix it to no avail. I just had a small amount today. I definitely will return for the Cashew Milk. I need to know how much ingredients is in my portion. The taste was great. It was Chocolate. I'm surprised there aren't many reviews. I read the negative reviews also. This was my first experience. I'll be returning. I understand they didn't have hot deserts today. They do offer warm brownies and pie. The employee told a customer that the oven was not working. I hope if they have mechanical problems they remedy them quick. I like to know what I'm eating. They don't have the written ingredients anywhere on the premises. I'm going to check their website before I go back. Lastly: They deliver for orders $20 or more if you live nearby. I hope you enjoy my photos. read more

16 Handles - They deliver Posted 02/04/19 - Desserts Near Me - New York, New York

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I finally got to try one of the city's most popular fro-yo chains! I arrived at 16 Handles around 5pm on a Tuesday. Luckily, I was the only one in the store at the time. The staff allows you to sample the flavors but they dispense it for you. I'm sure they have a good justification for this, but I feel pressured to limit the flavors I sample (maybe that's the reason, haha). The environment in this 16 Handles is very comfy and trendy with lots of room to sit and chat. I looked through Yelp to find some of the more popular flavors and tried the graham cracker and cake batter. The graham cracker truly tasted like one, and since I prefer sweet flavors, that was a bit bland for me. The cake batter was right up my alley and that's what I ended up getting topped with cookie dough. The consistency of their yogurt is solid yet creamy, which I enjoyed. The topping station is well-stocked and has a wide variety of options. My yogurt ended up being ~$4 ($3.92) which I felt was standard. I like the variety of flavors and the yogurt consistency here at 16 Handles and can see myself becoming a regular! For those who are more adventurous, there are "fancier" dessert options here as well. read more

16 Handles - $3.92 - cake batter with cookie dough - Desserts Near Me - New York, New York

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When certain employees work they lock the doors PRIOR to 10:30pm. They're supposed to close at 11pm. We walked over a mile to get there in plenty of time. There were a dozen people inside still getting ice cream and paying but the guy by the front door was putting up the chairs and refused to unlock the door. So we called to double check the hours. The employee inside the store said when there is only 2 of them staffed they lock the doors early so they can start cleaning. Fine whatever then change your hours to show you close at 10:30pm so people don't waste their time. This is the UES everyone is walking to the store not driving. Since I'm here the other reviewers are right. This location is messier and dirtier than most and they are frequently out of the seasonal flavors. read more

UPDATED oct 13th at 4:30. I been here many times. Cleanest I have ever seen this place. Organized and friendly staff. Kudos guys. PREVIOUS REVIEW went to this location yesterday... it was super dirty. Nothing was stocked and it was chaotic. I alerted a worker with dark red hair that people were licking their fingers and touching the handles and area where the yogurt comes out so she could tell the group to stop. She looked at me like I was crazy and said nothing. There were dirty rags and trash everywhere' read more

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This was my first time at 16 Handles in NYC. I have one less then 5 minutes from me. The reason I went into 16 handles in New York City was to get dairy free frozen yogurt for my sister-in-law who is Lacto- intolerant it would be a treat for her. The set up was exactly like the one by my place. You walk in and the store is long and narrow. There is seating all along the right side. In the front were some counters and the fixings bar with the check out area. In the back is the actual frozen yogurt machines, yogurt cups, cones and warm cookies. The choice for DAIRY FREE was BANANA BREAD. The girl working the front gave us a sample. It was amazing! I couldn't even tell the difference from the dairy frozen yogurt. . The other choice for me was a no brainer, PISTACHIO. That's my favorite. I'm not lacto intolerant. It happened to be a warm day and these two flavors were really delicious together. I added mini chocolate nonpareils and mini chocolate chips. I ate every bite and this became my lunch. My sister-in-law just stuck with the non dairy Banana Bread and was very happy. There was a large assortment of toppings to choose from. Anywhere from Gummy Bear's to lychees. There was chocolate syrup, hot fudge, marshmallow topping, and Caramel topping, chopped up candy bars, fruits, chopped nuts you name it. The staff was very nice. When I arrived it was slow, within a short while it got packed. What I was surprised about and not familiar with because our 16 Handles doesn't do it the same way. They put both cups of yogurt together and weighed them. I don't think it should've be done that way it's not a fair pricing. I also belong to the 16 handles rewards program and the girl looked at me and said we don't offer that.. That was really strange too. I know the stores are franchised but I believe they should all abide by the same rules and regulations for consistency. For that reason I'm giving them four**** stars and not five. read more

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Visited 16 Handles for the first time around 9:30pm on Thursday. It was busy for a Thursday night. The store is spacious with seating in the front of the store and froyo machines towards the back. There are plenty of flavors, but not a lot of non-dairy options. I got the watermelon froyo with vanilla wafers and fruit loops. The froyo was good. It definitely tasted like watermelon and the consistency was there. The toppings I chose weren't stale so that's a plus! read more

To whom it may concern, I went into 16 handles 2ave on Wednesday between 430 -5 and the two lovely ladies helped me out ( it was my first time) I didn't get their names, but they had a wonderful attitude... I give this place three stars because I feel like it could of been cleaner the floor looked like it needed to mopped , and their was flies even though one of the lovely ladies was sweeping and cleaning glass I felt like it needed something more! Thank you to the lovely ladies that helped me on Wednesday!! Can't wait to see you ladies soon! read more

Dropped in tonight around 10 and the place was jumping! Metallica's Enter Sandman was playing, ball game was on the large flat screen, old and young were enjoying their tasty treats. My cup ended up with cookies and cream, peanut butter, dark chocolate, and thin mint chocolate topped with cookie dough, blueberries, captain crunch, sprinkles, and marshmallow drizzled over it. Totally not healthy, but amazingly tasty! Walked by the mostly empty and boring Pinkberry eating my cup of cold creamy goodness and had to snicker a bit. Heh-heh-heh! read more

This is one of the locations that's more filled with screaming children than annoying 90 pound girls that just came from the gym, so it depends on which group bothers you more to determine whether or not you will enjoy your experience here. I am able to block all that out once I get a free sample cup and get to trying all the flavors, so I don't mind much. In terms of the actual yogurt, toppings and service, this one is just as good as all of the others. One thing you can't deny about 16 Handles is their consistency, not just in appearance in most cases, but in their product and their execution. One different thing about this one though is that they also sell fresh baked cookies for some reason. I haven't tried them, but I feel like a better idea would be to get some yogurt here and then go two doors down to Insomnia for some likely better cookies. There are a ton of good choices for dessert around here, but this is a great one for something healthier and just as satisfying. read more

16 Handles - Graham Cracker - Desserts Near Me - New York, New York

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Overall - Good yogurt with an excellent environment. What I got - I tried cake batter, key lime, NY cheesecake, sweet tart, and Tahitian vanilla Taste - some of the flavors were great and some were just completely off. Cake batter was my least favorite but the one I was most excited about. It melted fast and had a buttery flavor that didn't really remind me if cake batter. Key lime was very good even though Im not a huge fan so I was surprised to like it so much. The NY cheesecake was probably my favorite flavor but I wouldn't describe it as cheesecake. Sweet tart was on point and better than your average. Tahitian vanilla was alright and kind of a strange flavor to pair with frozen yogurt because the yogurt flavor overpowers it. I added lychee but they were from a can and disappointing. The gummy bears here are different than normal and stay soft. They dont get hard like your typical gummy bear. Value - average, .69/oz Service - counter service, line moves fast Atmosphere - casual, fun, good music, and not too loud. Great place to relax and have a conversation. Facility - my favorite part of this place because they have comfortable booths with feet rests facing two tvs. ~25 people sitting and most people take it to go so there isn't trouble finding a spot. Need to know - You can rent a frozen yogurt machine for a party Would I come back - Yes Would I go out of my way - Yes Additional info - this place is great for hanging out with a friend while you satisfy your frozen yogurt cravings. Relax in a booth, listen to the music, and take some instagrams. However, if you are taking it to go, consider pink berry two doors down. Your dollar might go further and they taste about the same. read more

16 Handles - Key Lime, cake batter, NY cheesecake, and Tahitian Tahitian Vanilla Yogurt with lychees ~$11 - Desserts Near Me - New York, New York

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I love this yogurt place! Located two doors away from Pinkberry (where I use to get frozen yogurt from) I can see it converting "dedicated" Pinkberry lovers. It's cheaper, richer and self-serve! I can't get enough... The down side: there's always a lot of people in there and their stamp card only gives you $4 off after 8 purchases, instead of free yogurt! -_- But it's damn good yogurt. Yum. read more

16 Handles - Desserts Near Me - New York, New York

The fact that this place is so close to my apartment does not bode well for my waistline. I'll admit; I'd always been a loyal Red Mango fan and quietly boycotted all other froyo places because... well, I don't have a good reason other than brand loyalty. I only decided to check out 16 Handles because a friend wanted to come here. After dinner on a Monday, we came for dessert. They have TONS of unique flavors with bizarre names; all were very delicious! As is true of most froyo places, they provide little condiment cups for you to sample a flavor before committing to a pound of it (What? Doesn't everybody eat froyo by the pound? Anyway....) The flavors I tried were birthday cake, graham cracker, cookies and cream, and something to the effect of butter pecan; every one of them was DELICIOUS! They also had tons of toppings too, including things I'd never seen at a froyo place, like rainbow cookies and waffle cone pieces! Again, as is true of most froyo joints, they charge by weight. I can't speak to the prices because when I went, there was a promotion going on. But judging by the crowds on a Monday night, I'm guessing the prices are okay. I love froyo. And now, I love 16 Handles. read more

16 Handles - Desserts Near Me - New York, New York

This was my first time going to the location i on 81st street and 2nd ave. The young manager who sat on her phone in the customer area asked that my friend's and my kid take their feet off the stools. We complied. As we left my friend asked her to make sure she uses the same rules for everyone as another patron was doing the same. She shot up out of her chair aggressively and yelled at us stating she's the manager, I then told her that she was extremely unprofessional as she walked away still yelling. Perhaps she needs more training or more education. We were with youngsters and it was totally uncalled for. I can't believe her she messed up a great outing. read more

16 Handles - The so called young manager not moving off her phone - Desserts Near Me - New York, New York

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This is the best frozen yogurt place I've ever been to! Their green tea vanilla flavor was amazing!! They have the most toppings I've ever seen at a frozen yogurt place- from your usual fruits, cereal toppings, WHOLE cookies, and much more! They also have smoothies and açaí bowls here in addition to frozen yogurt. This specific location on the upper east side has large indoor seating and is not your average small frozen yogurt shop. read more

So many flavors and the music choice is great! I love getting either the super tropical or non dairy flavors with the brownie toppings. Who wouldn't want to eat fro-yo while listening to Rihanna and Beyonce? This is a chain so you can find it just about anywhere. Great place to go with your friends and relax. read more

My review reflects my PERSONAL EXPERIENCES at this 16 Handles location over several visits. I have had to contact the corporate office of 16 Handles on multiple occasions to force the franchise owner to adhere to 16 Handles corporate quality standards. I have introduced many people to the deliciousness of choose your own size and quantity of toppings at THIS LOCATION 16 Handles; however, over the past three years, things started to go south at THIS 16 HANDLES LOCATION: - Employees at the register AT THIS 16 HANDLES LOCATION insisted that all cups to be weighed are on the scale at one time, thus charging the customer for the weight of the cups going against NYS law for tare weight, and if asked not to do this, they would yell at you. - THIS 16 HANDLES LOCATION eliminated the 16 Handles rewards card, insisting you download a 16 Handles App on your mobile phone, and then NOT giving points for purchases for various reasons. - THIS 16 HANDLES LOCATION took my 16 Handles system-wide gift card and converted it to their own gift card only good at locations owned by the same franchiser, thus pocketing the 16 Handles corporate money into their accounts. (A sternly written letter to their corporate office managed to get this reversed and now they deny it ever happened!) - THIS 16 HANDLES LOCATION substituted several 16 Handles Fro-Yo mix with cheaper brands. - THIS 16 HANDLES LOCATION substituted 16 Handles cups & spoons with look-a-like products instead of the 16 Handles branded items. - On my last visit to THIS 16 HANDLES LOCATION, the cashiers refused to treat the 16 Handles gift cards like cash or credit, disallowing me from getting rewards points (which was corrected by writing to the corporate office). - The owner of THIS 16 HANDLES LOCATION is obviously complaining to Yelp every time I post this review in an attempt to cover up his actions. This is the 3rd time I've posted this review and it was removed because "it didn't include enough detail about your experiences as a customer of 16 Handles. You're welcome to share more about your experiences to support your conclusions about the business in a new review." My bullet points above are from my personal experiences from THIS 16 HANDLES LOCATION and the only way to address the problems was by going to corporate to resolve, as the franchise owner is never in the store." I will keep posting it here and elsewhere to spread the warnings of my PERSONAL EXPERIENCES at THIS 16 HANDLES LOCATION. Don't get me wrong, I love 16 Handles -- but the guy who owns this franchise is a crook and a cheat and his employees simply don't care. Go to a different 16 HANDLES LOCATION for the best Fro-Yo and fair play. read more

Worst customer service ever. The employee was talking on her ear pods the entire time, and when I checked out, I mistakenly put my toppings on before I was supposed to. I apologized. Not only did she reprimand me, but she told her friend "how stupid I was" on her ear pods as soon as I turned my back. Learn some customer service. read more

This is my favorite yogurt place in the area, and based on how busy this place consistently is - I can guess that a lot of people feel the same way about 16 Handles. As the name says, they have 16 flavors of yogurt, which are set up in a self-serve style. You can get as little or as much as you like in terms of yogurt, toppings, and numbers of flavors you mix. They also are pretty consistently getting new flavors, so it keeps things exciting. They also have a ton of toppings to choose from, more than some other places I've been to previously. Anything from brownie bits to fruit to coconut flakes, it's hard to not find a topping that makes you happy. Staff isn't overly friendly, but they are great at getting people through the line quickly so you don't have to wait long to enjoy your yogurt. read more

16 Handles - Love these cute cups! - Desserts Near Me - New York, New York