Once Again my salesman Sean has exceeded my expectations. Upgrading to more tech is hard when your…read moreold school. I contacted Sean. On Sean's Day off, he drove to my residence to show me a tech feature that was causing me undue Stress. None of my Friends or Family had not received Customer Service ever. Please make sure the owner sees this updated review. Sean is a good person and I wish him nothing but the best in Life and Sales. Delivered me a new RAV4 not easy to find especially the 2026. JP

Ugh! Had to go in person today. Multiple requests to stop the incessant calls/texts/emails telling…read moreme I'm due for a service; but when I ask which service you never can tell me! Even blocked their number, but then they use other numbers! Service manager was useless! Shop elsewhere - they're like stalkers!!

do not buy from this place!!! they are a scam... i purchased in march they was supposed to replace…read morea sensor and gave me the run around then said they wont replace because we were out of the lemon time frame... and they became beey nast and rude.. zero stars

This dealership scammed my son. Miguel sold him a junk car, stole $1,300 claiming it was for…read moreinsurance (which he never received), and refused to make repairs even though we contacted them within 30 days. Crooks, plain and simple. Beware.

by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

My experience with Imperial team was immaculate! This is my third car this year that I purchased…read morefrom them. The 2017 Range Rover was a winner by far . Thanks to the team for making all of my purchases, smooth ones!

I hade an absolute great experience with imperial auto . Gabriel helped me pick out a car that was…read morethe best fit and had it delivered less than 24hrs . I definitely recommend these guys

the best experience ever . so easy…read more appraisal online - pay out the same in person same amount quoted . nothing to do except turn the car in and leave my chec was deposit led the next day and im so pleased with the service in person as well . all great the best company that can exist for selling cars . I assume will be the same for buying. . thank you

It was by far the easiest way to sell your vehicle. Received a great offer and they stuck with the…read moreprice offer when I brought in the car.

Exceptional service! My husband and I purchased a pre-owned RDX a few years ago (amazing…read moreexperience, no salesman pushing cars here). Integrity comes first at this establishment. Fast forward, we just brought her in for a "check up" . We cannot say how grateful we are to have purchased here. From Jim, the service manager (you are the best) , John, the mechanic that serviced the car, she runs beautifully, thank you! And to everyone on the staff, courteous professional and service with a smile, how refreshing! If you are looking to buy an Acura, this location and staff have raised the bar. Stop in, you will not be sorry!

I bought a certified pre-owned '21 Acura in December of '24. When I took delivery, I had difficulty…read moreconnecting with the dashboard to use Android carplay. I told them within a day and was told to buy a better USB cord. It got more glitchy so I asked the service dept for help. It's now where it gives me multiple error messages about needing maintenance whether it needs them or not. I go through a series of clicking off warnings when I start my car, if it feels like it. If something goes wrong, I am now in the habit of ignoring all the fake warnings. When I use GPS through Android carplay it cuts out whenever. Sometimes I can stop the car, turn it off completely & open the door to start over again, but other times it just won't go. I got that tip from Google and other people who have Acuras like mine and battling the same issues. It's so bad that I had it in to be diagnosed and was charged over $200 to tell me there is a problem with a sensor or wire inside my dashboard and that they can repair it for between $6-700 plus tax with no guarantee of fixing it. Or I can replace the entire dash for over $6,000 plus tax, which they recommended. This problem was there before I took delivery and I made note of it within 24 hours. It had only 31k mi and this should not have been malfunctioning at only 3 years old, and even now at only 42k miles. I had to replace the brakes on the car because a pad slipped and a caliper locked. A mechanic told me that that's super rare and was shocked. The expected time to replace brakes is 50-60k mi. With tax it was approx $750. I was told it was dangerous to drive 3 days after it started making noises/grinding. This "certified pre-owned" car needed new brakes at approximately 3/4 of the brake life it should've had. I've never needed brakes done ahead of schedule before. American Honda decided to show "goodwill" and pay 75% of the cost of replacing my dashboard. It would be over $1,400 plus tax to get it working properly. I asked them to replace it and to refund what I had paid to have it diagnosed. They should compensate me for all the hassle I've gone through for 16 months. Each time I need to bring the car in, it's almost an hour round trip and I am stuck waiting while they do the work. That is taking gas, time & energy to fix a problem that I shouldn't have had and it's stressful while I am driving and it's glitching. American Honda called to tell me that they're not going to show me more "goodwill" than the 75% offer. Her argument was the car was "as is". If it had been disclosed to me that it had this glitch in it and what the cost would be to fix it, I'd have passed on buying the car. I bought certified pre-owned and thought I had the protection of buying it from a dealer and bringing it in for its service from them. What should certified pre-owned mean to consumers? I took that to mean the car was checked out extensively, as signs touting their careful checkpoints assured me. I paid more because I thought it was safer. She told me I accepted the car as is and I had a chance to test drive it, which did not show any problems, so how do I know there wasn't a glitch between when I first saw it/put the deposit down and when I picked it up 2 weeks later and finalized the deal? I do know that as soon as I got it and was having problems, I notified them immediately, called back several times and brought it in for service, noting it each time. As a realtor and it's in the code of ethics that I have to disclose defects or anything that a materially affects the value of a house that I'm aware of to a buyer. I'm not allowed to hide a lemon or pass along something undisclosed. As a consumer, I trusted their service department that had checked out the car "thoroughly". They did not tell me about this issue before taking ownership. This soured how I feel about Acura and Honda. I bought from them since my first 1995 new Honda Accord. I am not being treated like a valued customer nor a long-term customer. Perhaps they're not making the cars as well as they used to. They are not standing behind their product. I thought I was buying quality and peace of mind. I spent extra because I had faith in the brand. If the car was functioning properly, I would be thrilled, but now I am not. I shouldn't have to pay out of pocket to have a dashboard function on a young car with low mileage and certainly not have bought it that way as a certified pre-owned dealer transaction. I feel like I made a mistake trusting Acura of Bay, and the Acura &, Honda brands Shore to sell me a car that was functioning properly.. Even if they weren't aware of it, they should have fixed it right after I bought it and should now, after all I've put up with. What's the point of buying from a dealer if you don't have their protection?