Matthew was knowledgeable and professional. Kept me informed throughout his entire process. I would recommend him.

Matt and CJ were great! Both here same day different work. Both professional, cordial, neat and informative. Had some issues with a/c install. I would still recommend because they tried to quickly resolve issues. The techs don't mind me watching them and asking questions. They will make suggestions as to what can make things better and what to look out for. In regards to sales people. Do your own research, take your measurements. Make sure HVAC units fit and leaves access to your attic. A salesman is a salesman. I'm still giving 5 stars. read more

I am very impressed with this company because of their outstanding employees. Matt Torres was our technician this time and he was very thorough, patient, and helpful. This is the secont time we have used 1st Choice HVAC and they have never cut corners in their evaluation of our HVAC system, patiently point out any problems, and suggest what is needed to extend the life of the system and keep everything running at its best, without being pushy or salesy. Matt made a recommendation that made since to protect our system from power fluctuations and we took it. Matt was also helpful when I asked him if they also did electrical work and I found out they didn't. He asked what the problem was, and when I described the problem to him he said I might just need to change the light bulb in the closet. When I told him that due to some balance problems I could not get really do that, he immediately volunteered to help, changed it, and that did the trick. He was very kind and saved me the expense of an electrican. I would definitely recommend them and him to anybody wanting to be treated fairly and with kindness and respect. read more

Matt Torres was great. On time and very professional in diagnosing the issue and giving me honest timelines.

We had our annual service completed on our AC unit. The plans from 1st choice is always good, fair pricing, reliable service and dependable. Where they stand out is the technicians. Nathan "N8" is the one who came out to service us this time. His work was thorough, he was clear on explaining his process and made sure we understood what he was doing. We will ask for N8 next time! read more

First I want to thank the company for finding a thermostat when was told on back order!!Thank you for not giving up on finding one.Thank you to Matt for doing quality work and showing what was wrong with bad parts.Did all that was requested and the valve was very good.Thank you 1st choice!!im up and running after two months!!! read more

Matt did a great job checking out our hvac! He went above and beyond to make sure the system was in good working order! Thank you Matt!

Honest and reliable with competitive pricing. I had to have a compressor replaced during the Summer and they replaced it quickly while other companies had a back order delay of weeks. They also have a monthly membership that covers system cleaning and inspections and provides discounts off services. Their technicians (Nate "N8" Fontaine) are the best. N8 was so professional, shared his vast HVAC knowledge and helped educate me as a homeowner--I highly recommend this guy! read more

I was a paying member for two years ($169/year) and recently had a transformer replaced on my AC unit. The technician was professional and completed the repair -- that part I appreciated. However, I was charged $372.58 for a part that retails on Amazon for $19-$22. There was no separate labor line item on the invoice -- all costs were absorbed into the parts price with no disclosure at the time of service. I only discovered this after researching the part myself. When I raised this concern, the company engaged in a lengthy email exchange using analogies rather than providing a transparent breakdown. They ultimately declined to issue any refund. I understand that HVAC labor and overhead carry real costs, and I never disputed that. What I expected was honest pricing transparency before the work began. If you use this company, make sure to ask for a full itemized breakdown -- including the actual cost of parts -- before authorizing any repair. read more

They've been a reliable company and every time I've had a tech come out to assist with an issue it's been nothing but the best service. From beginning to end, steps are explained and issues are thoroughly investigated and then tested. Matt Torres was able to troubleshoot and fix an issue with our AC unit's sensor and thermometer limit. Would highly recommend! Thank you for your service. read more

Matt did a thorough job with our system tune up today! He checked both systems, highlighted some things we should keep an eye on and explained why as well. Very polite and helpful. read more

Was a loyal customer for six years, bought my unit from them brand new. Was on the monthly plan the entire time. This past service visit was absolutely horrible. The tech came the first day and said he completed everything and it didn't need anything to be worked on or replaced. That was it he barely spoke to me about my unit. When I got the email with pictures, I had no idea what I was looking at. He was supposed to explain it all to me so that I can understand how it's running. He skipped a major step which resulted in a stream of water coming from my outside drain. When I noticed it I called and explained that he skipped the part where he checks the drain in the bathroom. They sent him back out two days later and couldn't give me a time, so I waited until he showed up at almost 630 pm. When I showed him the stream of water and mentioned the skipped step, he proceeded to tell me that things break and it could be something like that and he would replace it. I told him I didn't believe anything was broken and that the leaking water was something that doesn't happen ever and that it was fine before he came the first time. I also mentioned my unit was relatively new and that nothing seemed broken before he came. He very rudely asked me how old it was and I said about 5 years. To which he laughed Ridley and stated that isn't new. Still laughing. I was not appreciative of his rudeness, and I told him that I could have someone else come out to check the unit if he was going to act like that and not be professional. He said no I can fix it and he said he was coming and it wouldn't take long. That he thought he knew what was wrong. Needless to say he walked in with his compression tank...which he did not bring into my house the first time he visited. I knew immediately he didn't clean the line out. Meaning if clogged it could have flooded my home if I was not home and didn't see the drain leaking outside. When I realized he had without a doubt skipped a step I was so upset because it was totally avoidable if he had just done his job right the first time. I get that mistakes happen, but this wasn't a mistake, he did not want to carry the tank up to the attic. When I had to sign the paperwork for him doing the work. I told him how I was used to a level of care that seems to not be available from first choice air anymore. When I asked him why he didn't explain to me what work he had completed on the first day and that the email was confusing for me, he told me that the technicians only speak to the owner of anything is broken. That was a lie. They are supposed to explain their work and your unit and how it's doing. The situation was made worse because I was worried other things had been skipped as well. Because while he was here the first day he only went into the attic once and then as he was walking out he took a phone call and then I never saw him again until he said he was done and goodbye. Very quickly. So when I called the office I wanted to speak to the owner so I could let him know my experience first hand and that I was concerned with how this service call was handled. She refused and said he doesn't talk to customers. Which was different than what he told me when I bought my unit, which he was at my house for the sale of it. So I asked them that the service manager call me but to please tell him it's urgent that I had a terrible experience and needed to talk to someone about how it went. She said he probably won't call today more like tomorrow early morning. I said well please let him I would prefer today and that was it. Of course he didn't call until the next day after noon. I felt completely ignored and not given the same customer service as when I first become their customer. He offered to send someone else out, but I refused and said I didn't want any of his techs in my house again. The trust is lost. I cancelled my monthly plan and said goodbye. Their techs have changed over the years and they aren't putting the care and effort into their service calls anymore. They used to have great techs but they all would leave within a year. I would not use their services again. They lost a loyal client because they don't train their techs like they used to. read more

1st Choice is great with communication and scheduling times that work with my schedule. They are fast and thorough with all of my options. Request Nathan Fontaine, he is a great service tech to work with and very knowledgeable. read more

We had Matt Torres from 1st Choice stop by for our twice a year HVAC tune up and he was absolutely amazing, he explained everything he was testing and verified our system was working in tip top shape. Once again 1st Choice has been the best in customer service and customer care and I highly recommend them to anyone in DFW looking for exceptional HVAC work! read more

Nate came out for my annual AC system inspection and did an outstanding job. The service was quick, thorough, and high quality from start to finish. What really stood out was how clearly he explained everything. He walked me through what he checked, what he found, and what it all meant, which made the whole process easy to understand. Highly recommend Nate if you're looking for someone knowledgeable, efficient, and great at communication. read more

Abraham Solis did a wonderful job fixing our AC. He fixed the transformer and got the AC running the same day. Appreciate his quick response and diligent workmanship. read more

I have had really good experiences with all of the techs that have come out to service my HVAC system. It was no different with Matt Torres. He was professional, informative, polite and respectful. I would refer this company and Matt to anyone looking to acquire their services.​ read more

Always professional and informative . Thanks Matt & 1st choice for keeping our house cool!

Matt came today to perform our spring tuneup. He was professional and explained things in laymen terms. He also didn't try to sell me things I don't need. Highly recommend. read more

Matt was our tech and he was very knowledgeable. He diagnosed the issue immediately and was able to fix it the same day. We thought the price was fair and are very happy with the service. We will continue business with 1st choice for all of our HVAC and plumbing needs. read more

Nathan"N8" Fontaine was here for a home tech installment pressure pump to our Hvac system. He had a neat clean appearance was fast to assess then also was a quick work clean- up read more

N8 was fantastic on a scheduled maintenance call. He was prompt and prepared and extremely thorough while inspecting the out door A/C unit. I appreciated all the options that was presented to me for my current HVAC system and even opted into the plumbing services just in case. Thanks again for all your help I enjoy the service from 1st Choice! read more

We just had our home built a year ago, and of course the AC decides not to blow cold air RIGHT as the warranty expires on labor with Airtron. After finally getting a hold of them, we were told they only service our home if we have a membership ($25/month), but it didn't cover labor. So I decided to look up reviews and call around. 1st Choice popped up and they were available to come out immediately so 5/5 on fast service. Price-wise: I have a feeling we are paying more but we didn't want to play around anymore since it's already 90 degrees and the ac isn't working. We needed a fast solution. Riley came out and diagnosed the problem quickly, the TXV needed replacement. The part was covered under Carrier warranty, not the labor as is the case many places. Riley recommended two other parts be replaced to extend the life of the unit. He wrote down three quotes, the basic "get it fixed and go" price was $800. The middle was just replacing one of the recommended parts plus the TXV plus a maintenance plan, $1300. And the highest was $1500 replacing all recommended parts plus the TXV and maintenance plan. The maintenance plan doesn't cover labor (as the pattern goes!) which is $60 each time they come out which is twice a year for unit maintenance. Our problem is the actual part needed to fix the AC isn't something they carry and needed to be shipped. So for now we have no air, not sure if we're paying for a hotel or what at this point. We're just HOPING the part comes in fast so we can go about our lives. Maybe this helps someone, just shop around for labor pricing. Because you're going to end up paying that either way. Riley was friendly and efficient, 1st Choice has great customer service. I will update on the time of receiving parts for others to have a general idea. read more

1st Choice Plumbing, Heating & Air Solutions - Fast service - Heating & Air Conditioning/HVAC Near Me - Fort Worth, Texas

We have been having issues with ac unit for 2 years now and every time we got "oh its this" or "oh its that we just changed it" and never did they even cleared codes that were telling them what was wrong with it they even put insulation on the door near the furnace which is gas which needs air to cool off they did it to "keep the hot air in and keep the cool air out" as they put it but every time my grandmother calls they send someone out to "look at it and diagnose the issue" when they know whats wrong with it but never wanted to fix it they even had a supervisor come out and look at it too and even he didn't do any thing to fix it they want to over charge elderly people and get more money out of them but they dont want to fix their fault systems or parts but they want to make you pay out of pocket for the labor and parts don't be scammed by them dont let them waste your money or time!!!! read more

Gave an estimate for $2200 for replacing three parts under Carrier warranty. Insisted that despite the warranty, there would be still a charge and would not break down the costs into "parts" and "labor" so that I could see I was nothing charge for the part. I got a second opinion from another Carrier certified dealer and he fixed in $200 and sorted out the warranty with Carrier. There unit is working very well and I just cannot get my head around 1st choice air solutions charges which are over the moon. read more

Previously gave this company 5 stars, but unfortunately had to change that. Installation was not done the way it was sold to me, company has been very confrontational when called for service (unless they think they're getting paid), and now they're refusing to honor the remainder of our contract. I wouldn't wish these people on my worst enemy. I support small business, but just not this one. I am however, willing to change review if they fix all issues! Update WARNING BEWARE! DO NOT GIVE THESE GUYS ANY BUSINESS! They are incompetent, rude, narcissistic, and LIE to your face. The owner, Rance, is probably a good guy, he is friends with many of mine on FB, so I trusted him. But as a businessman, not a good person at all. We had issues with this company since the installation! Guess they got tired of us calling them out on their mistakes! Called the company and told them both systems were down July 25th AGAIN, just like we've done every summer since 2019! He said he couldn't service them for 15 days!! I said if you think I believe that you're that busy, you're crazy. He said like going to the doctor there is a wait???? I said are you sure it isn't because we have had to call your company every yr, including first, since system was installed??? This guy is so narcissistic that we decided to prove that he is also a LIAR! Wife called and said she was our neighbor 2 doors down. The guy (prob not Rance, but could have been) said someone could be out to us on the 2nd of August. This is after he claimed they couldn't service our account for 15 days! That call is recorded! Then my daughter called and McKenzie said they could have someone come out that night!!! This is what they claim on their website, but only seems to apply to new customers they haven't already screwed over. If you look at the real reviews, that I will be sharing links to on every social media and review site I possibly can find, are horrible and mirror the same experiences I've had. This narcissist is getting away with unacceptable business practices. I know by calling him out, which I have done before, will result in further costs to me for a system I thought was brand new, but by hiring a real AC company found out it was a rookie install at best. When we confronted Rance, he said to me; "what are you going to do about it???" Basically gave us the middle finger because we let him know we were aware of all the mistakes he made and corners he cut. Spoken like a true narcissistic, incompetent contractor out for profits before exceptional service. The least of which you should expect to get from a supposedly reputable HVAC business in TX. Well Mr. Thornton, proud owner of 1st Choice Air Solutions, I am going to be relentless in exposing you like you have never been exposed before sir! You and your narcissist wife. You have no idea the level I will go to expose a shoddy contractor that uses lies, deception, used parts on a supposedly new system! Rance and Ashley Thornton - two peas in a pod! Both rude and extremely unprofessional when dealing with their own incompetent mistakes. Especially, when you call them out on them. I will be sharing this for all to see! 100% Guaranteed! These two will be exposed for their utter incompetence and unprofessionalism! read more

I found them online, made a phone call, after hours 6 pm, there was a tech here within 30 minutes. They even had a $50 coupon on their website. Very satisfied and would highly recommend. read more

If there were zero stars they would get deserve it. I had an annual contract to service my office building for 5 years. 2years in they failed to contact me to renew my contract saying they got a new computer system and it did not convert my account..... So I started another one and low and behold they did the same thing when it was supposed to renew they FAILED to contact me. I am a business owner. I DO NOT have time to chase contractors for their business. DONE WITH THEM MOVING ON! read more

This company is a nightmare. STAY AWAY! The 1st thing they did was say they would arrive by 10am. No show and no call, other than mine to them asking where they were. They did not arrive until about noon. Once there, the tech worked on the system until 5:00 to get the heat working, and it was about 5:00pm when he said he fixed it. Then he set me up on a maintenance program and charged me the agreed amount for service. I turned on the system after 5:00 pm and the unit still had the same problem as before. He fixed nothing. The company then rescheduled for the 3rd of Jan. The same tech worked on the system Jan 3rd, and again was unable to repair the system, which was LESS THAN 5 YEARS OLD at the time and still under warranty. The tech then wanted to order some parts from LG and return. The next day I called the LG rep and he told me to tell the tech company (1st Choice) that they needed their tech to be at the unit and call them on LG's service line, so they could do a diagnostic with the tech over the phone, and TELL HIM what the problem was. I called the 1st Choice and told them what the LG REP said, and they refused to come back and do the diagnostic with LG before ordering any more parts. That was nuts. LG is the one who produced the unit. Instead, they insisted on sticking with their techs idea and ordered some parts. On Jan 27th, more than 1 month without heat, the tech shows up and puts in the parts that his almighty wisdom told him to put in, which took him about 30 - 40 minutes. We turn the system on, and AGAIN, IT DOES NOT WORK. That was the 3rd time I wasted my time meeting this tech that could not do his job right. Then to add insult to injury, he tried to charge me $452 for less than an hour's work installing parts that did not fix the issue, and parts that were under warranty with LG. I told him no, and I later called their office and told them no to the charges, and to never come to my home again. Next, I called another company, who came out, called the LG service tech on the spot, as they should, they diagnosed the problem together, received new parts for THE ACTUAL PROBLEM, installed them, and charged me less than the $452 that 1st Choice wanted to charge for their last visit, which resulted in nothing being fixed. NOW, THE REAL KICKER. 1st Choice then made an unapproved credit card charge on my credit card for $452 and are refusing to reimburse it. They received my credit card information from their service agreement info filled out in December, that was only authorized for their monthly $12 service agreement fee, and nothing else. The only authorization they had was for the $12 per month service agreement fee. They are so low (in my opinion and it should be yours) that they went to the information reserved only for the $12 per month charge and charged the unauthorized amount of $452, even though they knew they had not fixed the issue. I had already called them and spoke to their manager. I told him I was not paying for their service, and for them not to ever come back. That was in January 2023. So, what do they do? They not only charged the unauthorized $452, but they kept charging my credit card every month for $12 all the way though to April, 2023, which is when I noticed the charges and called them. When confronted, the lady was arrogant and rude (in my opinion) and refused to reimburse anything. She just said we will not charge you $12 anymore, BUT we are going to charge you for early cancelation of your service agreement. WHAT? Are they crazy? I will leave that for you to decide. But they said they were going to charge another $135 for the early cancelation. Do yourself a favor, FIND SOMEONE ELSE!!! 1st Choice should be your last choice. read more

Wow! Randy came tonight to unclog our furnace drain. We called 1st Choice because Berkeys was trying to upsell for services we knew we didn't need. Randy told us our systems looked great, unclogged the drain, and was on his way in less than 30 minutes. Price to unclog the drain was significantly less than Berkeys had quoted us, with no upselling pressure for things we don't need. Randy was professional and very informative. We will definitely be calling 1st Choice again. read more

Recently noticed my AC wasn't blowing cool air and was continuously running. Gave them a phone call at 7 AM and the lady that answered was so sweet and professional. They sent someone out later that afternoon and he walked me through everything. It was an educational experience! Step by step he explained how everything worked and what the issues were. Unfortunately, wires had been chewed through (great! A whole different issue) and levels were a little low. He was so nice and answered all of my many MANY questions! Thank you Chris Luna! read more

COMPLETE SCAMMERS! If you want a company that honors their contracts and is easy to work with, don't use this company. We're going on 3 years since purchasing 2 units from these guys, and they still have not fully completed their job. They don't return phone calls unless they think they're going to make more money. The owner threatened my husband over the phone when confronted about the issue. They're not refusing to do the work on the agreement (anymore), but just can't seem to fit us on their schedule. I guess 3 years is just too fast to complete a job. Also notice how the only review they responded to was a positive one. What kind of a business operates this way??? FYI... AC has been serviced, and if it hasn't, no one should have issues after 3 years!!! Their own Manager came out and saw the installation and could not believe what a poor job they had done and that nothing was done as per our discussion with their Sales guy. Notice below how they always wants to argue instead of correcting the issue. Most professional businesses do the right thing when they screw up a job. Not this company. If you read the owners responses, you'll see exactly what I'm dealing with. They will never admit when they've made a mistake, and therefore, won't make it right. They will however, continue to post how a brand new unit that's had issues from day 1 is the customer's fault. This is an epic portrayal below of what you'll have to look forward to. Hey Ashley!! If you're so professional, admit your installers screwed this up, swallow your pride, fix the issues, and I'll remove this review. Obviously it bothers you, and you're not making yourself look any better with the banter. One more thing, your comment below about "all of a sudden" would be what someone considers defamation, since it's a flat-out lie. But thank you for putting it in writing. Just one more thing... Looks like I've kept Ashley busy today. She finally responded to all the reviews. Ashley - you can gladly "fire [me] as a customer" and get out of your 10-year contract (not 2 year) with a full refund of the units we purchased. I'll even arrange for you to come pickup your equipment. See? This is someone trying to compromise and make a deal. How much is your ego worth? How much potential business will you lose when people read the nonsense because you keep adding to my review? People don't like being lied to, people don't like being taken advantage of. There's something to be said for someone who can operate a business with integrity and humility. Oh! I also need you to send someone out for the EXACT same issue we had last month. Let me know when someone can be there. Thanks! read more

1st choice came out to do an estimate for completing my air conditioning system in a new build house. When the estimate was received, it didn't match our system and didn't give a proper breakdown of the charges; which was over $4k. It mostly stated charges for warranties, which I was told over the phone they wouldn't be able to provide due to their not furishing the system and materials. I sent an email back to them requesting a proper estimate with a breakdown of the charges, and let them know the system and other details stated on the estimate were incorrect. My other request is if they could not provide this, I would need a refund of the $129.00 they charged me for the estimate. I have a crazy busy schedule, and was allowing ample time for the company to respond; they did not. I had to hire another company to come out and do another estimate; they gave a proper breakdown of what needed to be done and the costs, so I hired them.1st Choice is refusing to refund the charge and never provided a proper estimate apparently they think customers are just paying for their delightful company and conversation, not what they are actually hired to do. read more

We use 1st Choice Air Solutions, for our office HVAC services and maintenance. Manny came out to check our units and thermastats, and after finding we needed batteries in a couple of thermastats, he stayed to check everything out regardless and changed all our filters, etc. Manny was great and didn't laugh at all us gals for not thinking to check the batteries...lol. Great service, thanks Manny! Rita read more

These guys are sharp. They're available all weekend and always pick up. Our AC stopped working on a Sunday. I called and they were out within a few hours. I knew it needed to be replaced, but they gave me a few options and scheduled the install. They also provided a temporary AC unit to help. On the install day they were at my house by 7:30. All the guys were polite and professional. I think they were done in about 6 hours. The new AC is working great. If you're looking for great service give 1st Choice a call. read more

They were amazing when I called my ac was out summer started early. With the 100 degree temps in the coming week I needed to fixed fast. They were able to get me in same day. Manny came out to the house he didn't give up until he figured out the problem. We were sleeping in a cool comfortable house that night. Manny was great very patient and nice he even gave me three options on how to fix the problem each at different cost range. I would use them again time and time again. read more

Great service. Quick response time. Courteous team. Manny was very nice & honest. He even offered to take out my trash b/c it was trash day. My a/c is ice cold now. Thanks guys. read more

They do good work but provide little transparency. They will not provide you a statement that shows cost of parts/labor. It took the technician 20 minutes to change out the board on my AC and I was billed over $1000 for them to change the board and over $200 for the them diagnose it. Upon retrieving the board box I found the part readily available online for between $215-$400. I understand they are in business but this felt like a gouge. I was told upfront the charge before I agreed to the work. I should have done more due diligence before I agreed to the service. Also, the service fee and the labor to diagnose the problem are not applied to the cost to fix so in total I paid over $1,200. read more

My AC went down and my house was 90+ degrees. 1st Choice came out the very same day. In fact within 3 hours of my call. My AC compressor had frozen up and expired. It was late in the evening and there was nothing that could be done. Rance was courteous and professional. The very next morning 1st Choice called me and provided several options to get my AC up and running. I was looking to upgrade and based on their recommendations they saved me hundreds of dollars by explaining my choices based on my home size and existing HVAC equipment. The very same day, Rance and his team showed up and installed a new Trane XL. When he arrived my house was 92 degrees. They worked hard and had my new AC running in less than 2 hours. My house is now down to 72 degrees and the new unit is amazing. But I want to stress that 1st Choice was amazing and in roughly 24 hours of eclipsed time they had the old unit removed, the new Trane unit running and even better, you would have never known they had been here. They cleaned up everything and left my back yard perfect. 5 Stars! I highly recommend 1st Choice! Professional and capable! read more

My son's AC went out early in the morning and he called 1st Choice since they advertised 24/7 service. They came out later that day and replaced a blown capacitor (a somewhat normal occurence during the hot summers) and charged $99 for the service call and $328 for a $20 capacitor. RIP OFF!!! Find someone else for your AC needs. read more