They responded quickly which was great and appreciated…read more I wanted my shocks and struts to be replaced, and I independently purchased them because I wanted a warranty on my parts . However the response was that they don't install parts purchased from the customer . I had a follow up with a question which was why don't they install parts pre purchased - because I'd like to have a warranty on my parts . The response was "we don't provide warranty " , which I knew they wouldn't provide warranty on my parts since I pre purchased my part with its own warranty and they didn't answer if they do provide warranty on their own parts and labor . My main question was why don't they install pre purchased parts and I was hoping they gave me another option alternative option. It was a missed opportunity was they didn't give me another option for the service, such as offering me warranty on parts and labor if I used their service/business . Maybe even educating me as a future client as to the why their business doesn't do that . Overall the response was quick but my question wasn't answered . They do offer the service but didn't really offer anything after I said I had pre purchased a part . Thanks anyways for the quick response!

The Price originally quoted was great, But then opp is going to be even more. They for got to…read moreinclude my tire rotation and want to charge me $32 more. Bad Business

I booked a vehicle on Dec. 29 around 8:30-9am. Was then confirmed for a pickup time at 10:00 via…read moreemail and sent another confirmed pick up time at 1:00. I took an uber here and when I arrived the front desk associate (a gentleman), informed me that no cars were available and that we were twenty (20) cars awaiting confirmation before us. He told us he called, but I received no call. He informed me then my phone number was wrong, although, I used their services before and my phone was already on file. The confirmation should've been cancelled, and an email should have been sent. Rather than postponed. We were left leaving with no car and in the middle of "nowhere", no solution than just to find another rental business. Don't use this location. Staff are rude and not considerate.

I am writing to formally complain about my recent experience with your Wesley Chapel (Wiregrass)…read morelocation at 2543 Mansfield Blvd, Wesley Chapel, FL 33543. I made a reservation five days in advance for a cargo van. Two days after making the reservation, I received a call from Omar, the office manager, informing me that they would not have a cargo van available. I was surprised that this was communicated only after two days. He offered a minivan instead. Because I had already made arrangements for that specific day, I agreed to accept the minivan, provided it would be ready Monday morning at 8:00 AM. Omar assured me that would not be a problem. However, on Monday morning at 7:35 AM, I received another call from Omar stating that the minivan would not be ready until approximately 10:30 AM. This last-minute change caused significant inconvenience and frustration, as I had scheduled my day around the confirmed 8:00 AM pickup time. When I expressed my frustration during the call, Omar hung up on me. I attempted to call him back multiple times on both his cell phone and the office landline but received no response. This experience was extremely unprofessional and disruptive. I expect better communication and customer service, especially when a reservation is made in advance and confirmed. I would appreciate a response regarding this matter from Enterprise franchise and an explanation as to how this situation will be addressed. Mo Eidizadeh

The worst experience EVER…read more Rental Confirmation # 2117180308 for a full size SUV to be picked up today at 10:30 at the Wesley Chapel location I arrive at 10:30am - one male ahead of me waiting for an SUV he had reserved - we were both told they did not have any and they are talking to other stores to see who has some - no one did. They even tried the airport (which I was told would be a higher rate than my reservation if they did have SUVs available). The local store said they did not have my phone number on file so they didn't call to tell me. (I had filled it out online) While I was waiting for the office staff to find cars I went online and was able to make a reservation for a full side SUV at the Hudson, FL location (I did get a text shortly after saying they did not have the vehicle which shows that they probably did have my phone number to begin with at Wesley chapel) but why was the reservation allowed to be made?? Does Enterprise not care that they ruin their customers vacation plans by not meeting the reservations they allow to be booked?!!!!! I left Wesley chapel and called Enterprise Corporate 1-855-266-9565 I spoke to a total of 6 people over a 6 hr period. Not once did someone call me back as all of the corporate phone center people advised. 10:55am - Patrick- never filed report for fleet manager - said someone will call me in an hour 11:49am - Jade- filing no car available form because Patrick never did- also advised someone will call me in an hour 1:03 pm - Glenn- I was told again I would be contacted by someone and I needed to "keep my line open" because Someone is looking - and they will call me in 1-2 hours (still a mystery who this someone is that would be calling me) 4:26pm - I called Ellie at corporate (no one had called me back from the 3 previous calls) She told me she doesn't handle these type of cases- she is going to escalate to someone else 4:36 - transferred to Cesar (ASSHOLE) - his recommendation is to wait for management team (local team) and that nothing will change if we continue to speak- he will explain to me again that I have to wait for someone to call me back and then he is going to disconnect the call Summation of my experience with Enterprise today: Because it's just a "reservation" there is nothing to do on their end and they could care less that they did not fulfill the reservation I made and they accepted. Disgusted!!! Can't even rate them 1 star but this platform requires it

From the owner: Need a rental car in Wesley Chapel, FL? Enterprise Rent-A-Car is Here For It. Whether your car is…read morein the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wesley Chapel location today.

I took my car to Cross Creek Auto last Friday (2/21) for the first time, because my A/C wasn't…read moreblowing cold air. When they told me I needed a new compressor, I paid them over $1,000 for them to install it. So, the A/C still wasn't blowing cold air! When I took it back in on Tuesday (2/24) they proceeded to tell me that NOW I have a leak in the 'evaporator coil (or core?)' and it would cost an additional $1600 plus labor and tax. I asked why did I just pay over $1000+ for a new compressor when, instead I had a leak! They said it was just "a coincidence"! Needless to say, I am quite upset. I feel that I have been TOTALLY taken advantage of! I will NEVER go back there and DO NOT recommend them.

Do not bring your vehicle to this shop. Based on my experience, I would not recommend this place to…read moreanyone, especially women going in alone. I brought my 2012 Ford Focus in because I was having what seemed like a battery or electrical issue. The first thing they told me was that it was the battery, and I paid about $250. The battery they installed was faulty, so I had to bring the car back again. Even after that, the car still did not work properly. Then I had to deal with towing the car back again, only for them to tell me the problem was now the alternator. They charged me about $975 for the alternator. After paying for that, the vehicle still had the same issue. At that point, I had already paid for a battery, an alternator, towing expenses, and wasted a lot of time, yet the original problem was still not fixed. Then, after all of that, they told me it was something else and wanted even more money. Every time the car came back, the explanation changed, but the issue stayed the same. First it was the battery. Then it was the alternator. Then it was something else. Each time, more money was expected from me, but no real solution was provided. I had to go back and forth with this shop three different times, including towing expenses, and they still could not fix what turned out to be a simple issue. I finally took my car to another mechanic, and they found the actual problem. It was a simple cord that needed to be changed. That repair cost about $75 and fixed the car. So after this shop charged me over $1,000, installed a faulty battery at first, had me towing and returning the car multiple times, and kept changing the explanation while asking for more money, another mechanic solved the problem with a basic $75 repair. The repair experience was bad, but the way I was treated made it even worse. The owner was disrespectful, dismissive, and condescending. I felt like he spoke to me as if I had no right to ask questions about my own vehicle and my own money. I was not asking for a favor. I had already paid a large amount of money, and my car still was not fixed. I had every right to question what was going on. This is exactly why many women feel uncomfortable going to mechanic shops alone. In my experience, I felt looked down on, dismissed, overcharged, and treated like I should just keep quiet and pay whatever I was told. No woman should be made to feel small, stupid, or powerless for asking reasonable questions about repairs that did not fix her vehicle. Based on my experience, this shop showed poor diagnosis, poor communication, poor accountability, poor customer service, and a serious lack of respect. I would not trust them with electrical work. I would not recommend them to women. I would not recommend them to anyone. My car did not need all of those expensive repairs to solve the problem. It needed a simple cord replacement. Please get a second opinion before allowing this shop to perform any major repair. I wish I had never brought my vehicle here in the first place.