overall dissatisfied on how they treat there loyal customers I have paid off a car with them before also been paying this car today for the past 2 years an they still find a way to tow my car an im not even behind it has to be new management because they never gave me a hard time like right now Tx iced out an I don't get paid until this Friday an they want a payment made today stuff not making no sense Texas is shut down nothing is open like what the hell read more

just horrible, i went in to buy a car with my mother, got the car, and 2- 1/2 weeks later it starts having major issues, the transmission fluid was horrible, it kept slipping gears and revving in the wrong gear, spark plugs are bad and causing the car to shake and miss fire, sway bars are loose and going out which cost 1400 to get replaced, after veiwing everything and paying for everything to get replaced, it's going to cost 2,400 and i got the car in september, hasnt even been a month yet and getting repairs that should have already been gone over before even consider selling the car to someone, THIS PUTS A MAJOR RISK TO A PERSONS LIFE!! read more

Repod the car after telling me I had to the end of business day then say you have to make an appappointment to pick up the car and no appointments available until next month while holding you responsible for all of the payments during that time read more

horrible, had everything ready and cash , clean title, pictures and everything. Taking almost over an 1 hour in a Uber and coming to a car that looked stolen. Window broke, bleach on the floor ,inside damage (was told it was heat damage) really look like someone just used a crowbar on front and back. Test driving was probably the best lmao heard a loud noise and the guy told me it was the tools in back and when I open the trunk there was nothing . Both left side wheels were bent in and not safe, watch out for this seller ! Very disappointed read more

We were greeted by Javier who did not waste anytime asking what we were looking for and offered something cold to drink and fresh watermelon. We had a very good experience with this dealership. Absolutely No-pressure, didn't feel rushed. To close the deal we finished signing with Ace. Both of them were very helpful and friendly. They listened to my questions and provided clear communication. The overall process was quick and painless -- the dealership made the process easy. Final price was exactly as negotiated (no last-minute surprises) Thank you both for making car buying more approachable. Definitely ask for Javier. Rita Sherbert read more

Still regretting my purchase after 2 years! I have to deal with the finance company that is always trying to take advantage of you. I have proved that that AutoNote and 1st place auto are tied together by the same owners. Ace does have an ace up his sleeve and its to take advantage of car buyers that have already had hard times. read more

These guys are just trying to take your money and ruin your credit score, these people have the worse cars that break down within one week and they won't give you your money back read more

1st Place Auto provided superior service and went above and beyond expectations. Ezekiel was extremely instrumental in the process of me purchasing a new vehicle thank you. Jalen B read more

Only buy from these bullshiters if you want to be stuck upside down and enjoy having smoke blow up your ass. Went to look at some diesel pickups about a year and a half ago but due to credit was convinced to buy an 05 tundra and that after having said tundra for 1 yr of payments od be able to come back and trade up no strings attached... that was crap, went today to trade and was told they'd need me in this truck for ANOTHER YEAR and would not help getting me out of this vehicle I neither want or like anything about, I'm now stuck making payments on this thing or ruining my credit even further by giving it back and taking my business elsewhere read more

I wish that there was a negative star option. My husband purchased a vehicle from this company at the beginning of March. We put 3500 dollars down and, although the vehicle was way overpriced compared to the blue book value, we did it anyway. The payments were set up for automatic withdrawal and they've sent confirmation emails every two weeks. Apparently the payments were not being taken out, and to be honest that's our fault for not paying attention. Please keep in mind 3 weeks after purchasing the car is about the time that our country began falling apart due to Covid-19. The repo man came to my home last night w,hich clearly made me look at the the account and realize that although I had confirmation emails t,he payments had never been withdrawn. I expected for us to have to pay the past due as well as the late fees for the whole issue. This morning, after my husband explained the situation, the person on the other end said they had discussed with one of the owners the predicament, and as long as we paid a certain amount we could go pick up the car. Less than two minutes later my husband received another phone call stating the other owner would not give us the car back. What company doesn't want to take their money and give the car back? I guarantee they're going to flip this car to the next poor soul and make even more money. I'm speaking to a lawyer today, after reading the contract again. Not only do I believe this is illegal, but frankly it's morally wrong. People thinking of shopping here, please please beware! They mark up their vehicles not a little, but up to 12000 more than the value, 23%interest, and zero communication about late payments. Does this sound like a reputable place to you? WORST PLACE AUTO is correct. Save your money, and if your credit isn't the best, take your money to neighborhood auto instead. read more

Tried to look into buying vehicle from here. First I'm told I didn't submit an application when I knew I did. Two days later mysteriously the application is found when it was done online. Delayed communication. Rude sales people. Would rather buy from chop shop than this place read more

Excellent place to buy a car. Every car has a warranty unlike other dealers, and the car selection is top quality. Don't waste your time with other places, this is the best place to buy a car read more

My son purchased a truck from here, worked with Zeke, a great sales person from start to finish. Zeke was very helpful and reliable, very up front. The purchase went quick, no waiting long hours. My son got what he wanted and drove off with a nice truck. Thanks Zeke for all your help. I would recommend this place if you are looking to purchase a vehicle. read more

I will never do business with Ace again! Even though the vehicles seem to be decent price, his customer service is less than 0. Don't bother with the warranty they say is free, I'll pay someone to service my vehicle. I have many regrets in my life, doing business with This dealership is in the top 5. I asked for the name of the owner and no one on the staff would tell me in fact one tried to intimidate me about why I was asking. My friends and family will not step foot on your lot. After I get my plates you will never see my money again. Pretty sad i have free warranty and services but would rather pay someone than deal with this place again. Not enough room to write my entire experience. Just a quick heads up make sure you see ALL pages of the car fax and watch the dates on your payments. This place lies and will hide information to sell cars. read more

From the start, the customer service was not stellar. Not even mediocre. My husband and I wanted to purchase a Suburban. When we arrived, nobody rushed to help us. Throughout the process, it seemed as though they weren't that interested in making a sale. Alex was our salesman. Every time he would tell us we needed "just one more document" and we would get it for him, then he would tell us he needed 3 more things. That happened 3 times. When we arrived to pick up the vehicle, we were told we couldn't take it without the proof of insurance (6pm on Thursday, our agent was closed),,,, had we known this, we could have had it ready by the time we came in. We were the ones asking what was the next step. Started the process on a Saturday expressing extreme interest and had to deal with event after event until finally the following Friday evening when we finally got to bring the vehicle home. Immediately, we noticed a squeaking noise when accelerating, Emailed Alex to let him know. After haggling for 2 weeks, we finally came to an agreement that they would loan us a vehicle while they were repairing the problem. They took our vehicle for repair on Monday and gave us a Ford Escape that wouldn't start many times in 24 hours. Called them to tell them and they said "come switch it out." AC (the "manager") gave us an Audi - the repair lights began coming on 2 days into this loaner. It really made me question - if these 2 cars are what they gave me to drive and they have so many issues, what kind of vehicle did I just buy? Finally got our vehicle back 3 days later after calling them 3 times to ask what the deal was and guess what they did? "Greased the belt, or something." (that's what our Salesman says). So pitiful! I am embarrassed for them. We were going to purchase a truck from them but so glad we aren't going to now. Picked up our vehicle today and our license plates were in. The "manager" came out to give them to us and his exact and only words to my husband were "sign here." Never offered a "thanks for buying a vehicle from us!" anything would have been better than the attitude he gave. So unprofessional! Please shop elsewhere and save yourself the hassle. read more

done business with Ace and 1st place before so i wouldn't have come back if they weren't a good company. jose helped take care of everything via phone so all i had to was come in and sign. read more

It is so weird to see your review Kim, I just had the same exact experience and apparently the car I purchased had bad pistons. Brought it back next morning and was given 3 loaners and each had something wrong with them.Alex said possibly something silly was wrong with it. NOOOOT! So unprofessional. Be careful they repo'd my car for being a few weeks late not even 30 days and during that time they stole 800 in my wallet! The Auto Note financing they are with are in it together and real asses. He pretty much said I was accusing Sheriffs of stealing my money. ummmmm Sheriffs do not repo cars! I also had asked how much to get car back they said not an option , well in my contract I have the right to redeem. SOOOO Police report filed as well. This place and Joe Acuna that is the financing bank for them work together in the same business and screw people over and sadly steal during repo's and blame it on the Sherrif's dept. I can acccept Repo even though it was extra shady and stated I did not have option to get back but stealing money , really? read more