I cannot say enough of how great Five Star Ford at North Richland Hills is!!! About a couple of…read moreweeks ago I was driving home and my tire pressure alarm went off and my tire was about to go flat. I pulled in around 5:30 pm and worried that I could make it home safe. I was first greeted by Art. What a wonderful man!!! He helped me right away and went to the Mechanic Michael to see what the issue was. Michael found a nail and told me he would help since I need a new tire. Michael was also amazing and kind. Then Art got Kyron and I was able to purchase a new tire. Kyron was wonderful,professional and answered all of my questions. I cannot thank these guys enough! Then today I was waiting to get my oil changed and Kyron was there again to help out. I will always recommend Five Star Ford. Keep up the incredible service. If you're looking for a Ford come to Five Star Ford in North Richland Hills, they will always take care of you!

I bought a service contract with vehicle- Cannot get appointment-…read moreHave to go to outside oil change - Do not recommend dealership

Why You Should Consider Neighborhood Autos for Your Next Car…read moreIn July, I was in the market for a new car. After doing extensive research and reading reviews, I decided to check out Neighborhood Autos. I browsed their inventory for weeks until I found the perfect car for me--a 2020 Cadillac XT5. I was contacted by Jaime, a salesman who made the entire process seamless and stress-free. Getting approved was simple, and the dealership visit was quick--just about two hours, a much better experience compared to traditional banks. Jaime was patient, kind, and incredibly helpful throughout. I drove away with my dream car at a great price, with a reasonable note and terms. Fast forward two months, my engine light came on. I wasn't too worried because the car came with a five-year warranty. Unfortunately, I found out the repairs--a knock sensor and catalytic converter--weren't covered. I was devastated. When I reached out to the warranty department and the dealership, I initially felt unheard, even after speaking with Matt, the GM. Frustrated, I submitted a complaint and was contacted by Stephen, who genuinely listened to my concerns. Stephen took my case seriously, involving Matt and Clint (the service manager) to find a solution. I learned there was no shop in Texas with the parts I needed for the repair.(feelings shattered again) Stephen personally ensured me my issues would be resolved, and within two weeks, I was approved for an early trade-in. Last Saturday, I returned to the dealership and selected another car--a 2018 Cadillac XT5--which I love even more than the first one. What truly stood out was not just the car, but the exceptional service. The staff went above and beyond to make things right,(where they do that at?) and I've never felt so valued as a customer in my life!. If you're in the market for a car and looking for impeccable service, I highly recommend Neighborhood Autos!

Our favorite car salesman, Randy, moved over here from another spot in Haltom City, so when we…read moreneeded a car on short notice, we looked him up. Not only did we get a great deal on a little truck with very low mileage, but we got excellent service and a 2-year warranty. So...this is where the story takes a turn. Last week, my truck would not start. I had roadside, so I called to have it towed. It was too far away to get it towed to James Wood, so I took it to a repair shop local to me. The initial claim on the warranty was denied. I called the warranty company & got a run around. Said run-around included being told that if my mechanic had lied to them, they could have covered the claim. That is when I picked up the phone to call the dealership. Bob answered the phone & listened while I explained my frustration with the warranty people. He said he needed to make a call. Less than an hour later, he called me back to let me know that they made sure the warranty would be covered. I'm sure that is not always going to be the case, but I feel like they honored their reputation and took care of a customer...rather than allowing a pencil-pusher to deny a claim on a minor technicality.

The service department is great. Always very helpful and totally organized…read more Recently used their mobile service which was a great experience. Later sold a used Honda to them. Everyone was great. I would not go to any other dealership

If I could give it ZERO stars, I would. Do not use the service person Carina in the Used Car…read moredepartment, be sure to AVOID her. Her manager, Macon, should be avoided as well as they are NOT truthful in their dealings. She had us believing that the Toyota Tacoma vehicle would be available after detailing and repairs, and then they sold out from under me with no opportunity to put a deposit. I had already scheduled a PPI, and they called 2 hours before he was scheduled to do the inspection that the car had been sold. Bad business all the way around, and I would avoid Norm Reeves Honda Superstore. Believe the reviews on them that that they LIE BADLY!!!!

We had an excellent truck-buying experience with Tamara! From start to finish, the entire process…read morewas smooth, straightforward, and stress-free. Everyone we worked with was friendly, professional, knowledgeable, and never made us feel pressured. Tamara took the time to answer our questions, made sure we were comfortable with everything, and genuinely worked to make the experience enjoyable. Buying a vehicle can sometimes feel overwhelming, but this dealership made it easy. We absolutely love our new truck and couldn't be happier with the service we received. We would definitely recommend this dealership and TAMARA to anyone looking for a great vehicle-buying experience. Thank you for taking such great care of us!

I have been trying to get my car in for service for the past 2 days. There were minor issues to…read moreblame that I let slide but now Elizabeth has cancelled my appointment without my consent! I called the service department and a lovely lady named Stephanie helped resolve my issue quickly and provided me the number I can call to address my situation involving Elizabeth. 8174850400 This is the phone number. A lady named Angela answered the phone and showed no concern or regards to my situation! She tried to give me the run around by sending me to the service department even though I made it clear I do not need a service I need to address the wrongdoings of Elizabeth. I have contacted corporate and we are still communicating about the situation but wanted it to be known to all customers to stray away from this establishment as they are just a mess with no real concern for their customers.

I want to share a 5 star review about my experience with the service team here at Autonation. I've…read morehad my vehicle since 2022 and Joe and Jorge usually help me during my appointments. From the point of scheduling and getting a quote for the services, to them having the patience to explain the work that my car needs, I have always walked away feeling treated with respect, kindness and professionalism. I'm thankful for this team and would highly recommend this location for all your service needs. The waiting area is also very comfortable and they are fair in their pricing and not pushy when I genuinely cannot afford certain recommendations on the same visit. Thank you for making my car owning a little bit easier. It's already hard enough just making car payments , paying car insurance and maintenance. I'm blessed to have a safe place I can take my vehicle to get the maintenance needed without feeling ripped off or spoken to in a condescending manner because I'm a woman. Thank you autonation family!

This dealership is dishonest. They gave me a guaranteed $19,500 offer, and I specifically confirmed…read moreit was firm before driving over an hour there. After wasting nearly five hours of my time, they suddenly claimed they had "mixed up the VIN" and dropped the offer to $16,500. That is a textbook bait-and-switch. They got me in the door with one number, then tried to lowball me once I was there. If this is how they treat people when buying cars, I can only imagine how they treat customers on the other side of the transaction. Do not trust their offers. Go somewhere else.

I went here to get my alignment fixed in my car and I will definitely be going back here if I have…read moreany more issues with my car. They were great and gave me a fair price for the services I needed. I also was unsure of other services I needed, and they checked them for me and didn't try to upsell me on anything. As a single woman, I really appreciate not being taken advantage of, so I definitely recommend this place. They were very nice and worked fast!

After calling a couple of businesses for quotes on getting my air filters replaced. I came across…read moreWatauga Automotive and gave them a call. I spoke with who I believe is the owner, Eric who was friendly on the phone, shared the cost on the phone and mentioned I could come right away. I came to the shop where I was quickly greeted and served. One of the staff looked over my car and shared what needed and didn't need to be fixed in less than ten minutes. They have a small waiting area with plenty of books, magazines and a water cooler. I paid a fraction of the price I would have paid at the Honda Dealership and was given advice about car maintenance from Eric. I appreciate this local business and look forward to coming here for other car maintenance needs.

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

I had to get a recall done on my vehicle at the dealership and it was honestly kinda a nightmare…read more Firstly, let me emphasize, my technician/consultant/whatever their title is, Gustavo, was very friendly and helpful, and easy to work with. His actions are the reason it's 3 stars and not 1. The biggest issue was the wait time. It was supposed to take around 3 hours, it took 5 and a half. Unfortunately they lost my phone number and had to communicate to me through my husband as the middle man while he was at work, so I knew little to nothing when I wasn't physically there. They upsold me on a tire rotation and balancing, and a week later I had to replace 2 tires because we found a huge bulge of them and nobody had exact tires to replace just one with, so after spending nearly $300 on tire care there alone, we had to spend another $300 (and more to come due to the replacements being crap but that has nothing to do with the dealership). I would recommend any business that makes their customer wait almost 2x the estimated wait time for their service to at least offer a discount on the present service, a complimentary future service, or something. I won't be coming back to any toyota dealership if I can help it at this rate. TLDR: The people are friendly, prepare to pay out the nose, wait an insane amount of time, and say no to upsells. Do what you need and get out.

I was provided professional, courteous and helpful service from Chris B. in finding the right car…read morethat suited me. So, if you are looking a car see Chris B. The staff at Chacon Autos were friendly and polite. Overall, great experience with this car dealership. Thank you, N.T.

I have been buying cars from Chacon for years, this is probably my 4th car for from them, each car…read morehad low miles and fuller loaded. I currently just purchased another vehicle from Chris B. and when I tell you, he sold me on my car, he did that !!! He let me test drive it, pointed out all the great features about the car, and once I seen myself in it and how great it drives I bought it, a 2015 Volkswagen Passat !!!

Ed and team are great and customer oriented. I was able to come back after doing a test during a…read morequick break. Negotiating was free of stress and multiple options available. Will definitely come back.

worst dealership experience I have ever had. I bought my jeep from them less than a year ago, and…read moresince then my car has failed to start on multiple occasions and makes a horrible banging noise. I originally called to schedule a service app and was told i could use a loaner vehicle while they diagnosed what was wrong with my car. Now my jeep wont start AGAIN and wont even jump, so I have to have it towed to the dealership. When I called back I was told to contact Chrysler for the tow and rental Instead. MIND YOU i purchased all the warranty my car is un 15,000 miles. The problem is that Chryslers rental reimbursement requires me to pay for the rental upfront and wait to be reimbursed. I do not have hundreds of dollars available to pay for five days of rental out of pocket, especially purchasing this piece of shit vehicle less than a year ago and repeatedly dealing with mechanical problems. I'm extremely disappointed with both the vehicle and the service I've received I should not be left without transportation because a vehicle I purchased less than a year ago repeatedly wont start. I would absolutely not recommend purchasing a jeep or relying on this dealership to make things right when something goes wrong. there only defense was they didn't make the vehicle.