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    1st PLACE Senior Housing

    5.0 (2 reviews)

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    4 years ago

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    Harbour Pointe Senior Living - Beautiful waterfall outside the front door

    Harbour Pointe Senior Living

    3.0(2 reviews)
    1.0 km

    Robin the sadness you experienced is NOT what we expect when caring for someone…read more My wife experienced a seizure in June of 24 and after we were the hospital couldn't allow us to stay longer the search for an answer was forced.We first used a great family operated the 1st month with pleasing results and satisfaction especially with the kindness given my.After the 1st month my wife asked that we move to a place were we could sleep together.Ore children found Harbour Point and after them visiting and talking with staff from various departments suggested Visit with their recommendations to select HP. We moved in on 9/1/24. Good choice! We are in our 90s with realistic expectations of what the future holds.We want to share in the joy of being alive daily in a. supportive community, kind people to interact with pleasant surroundings good food capable physical help and encouragement. 1/1/2025 and nothing has changed our opinion. I personally still have heath and the life choices still available to me are enhanced by the entertainment special occasions provided and help fill my time as my wife sleeps for extended periods.I suspect that if I would be left by myself-I would just call this home. I give a 5 stars based on 4 months we have been here

    I would give them a zero if that was an option . After talking with the nurse Evette ( who is…read moreanything but professional) I was assured they could take care of my husband. After 2 weeks of having outside 24hr care paid separately from facility, I was told they would re- evaluate to see if he was good with just their staff. It didn't happen I let the $5100.00 a week caregiver go and my husband was found on the floor less than a week later had phnemonia and passed away the 7th day after not having fulltime care. The nurse would not respond to phone calls and when she did it was with rude and had a nasty attitude. They did manage to give my husband more sedation meds after the caregiver was gone so they could keep him from wondering. I say look into memory facilities closely but I would pass on Harbour Pointe . They were planning on evaluating him on the day he died now that's convenient. My husband deserved much better care than he received. If I could only go back in time he never would have been in that facility. I know this show San Francisco but it is Mukilteo WA

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    Harbour Pointe Senior Living - The nice dinning room.

    The nice dinning room.

    Harbour Pointe Senior Living - Nice outdoors picture of HPRC.

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    Nice outdoors picture of HPRC.

    Heritage Court

    Heritage Court

    4.0(5 reviews)
    9.9 km

    While they did not have a vacancy for my 84 year old brother with Alzheimer's, Susie and her team…read morewere phenomenal in moving heaven and earth to make sure he was going to be taken care of. Their building is older, but looked well maintained. The staff were engaged with the residents. There was no way this place could be considered a "warehouse" for the old and forgotten. And every single one we saw was not afraid to be compassionate with the residents. Your loved one will be well cared for here. - Jon

    Only as a last resort should this facility be used. Issues:…read moreThe patient arrived on a Friday. We weren't allowed to speak with him for 1.75 days. Finally, when visited on the 3rd day, the patient didn't have a call button available at his bed until a friend went to visit and insisted on it being provided. This was called out to the director the day prior, but she insisted there was a call button at his bed! At breaks, sometimes the pager was locked in the meds cart with no one attending to patient requests for help. Patient was asked to yell to get help, but his room was adjacent to the laundry and the noise from the commercial laundry exceeded the patient's voice. Additionally, someone would close the room door, so no one would hear him. A patient shouldn't have to beat on the wall to get help. Patient has repeat issues with UTI, but facility wouldn't submit a sample to the lab until 2 days after the request. He unnecessarily was under duress and pain due to their lack of willingness to submit a sample to the lab. When interviewing AFH's to have patient transferred out, the facility portrayed the worst possible and most difficult scenario so they could keep their bed filled. Thank goodness, a wonderful AFH went to interview the patient to see he was fine for themselves. Lastly, because the patient's finances were in transition and there was a delay in paying the co-pay due to the facility, the facility director reported the patient's advocate for financial fraud to insure they'd get paid. The police and adult protective services were involved. This was very unfortunate and unnecessary, especially because the facility was kept informed as to timing for payment and it was completed in a reasonable amount of time. It's alarming to have "professionals" be so unhelpful and divisive while caring for such a vulnerable patients. The director and staffed lacked timely responsiveness, helpfulness, attentiveness not only to the patient, but to all involved. Hostility and untruthfulness were also issues. The patient felt he could've easily died under their care. It's better not to send someone here. He's doing much better at the AFH where he now resides.

    1st PLACE Senior Housing - assistedliving - Updated July 2026

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