I made the mistake of trusting Fremont Bank for personal savings. Several staff told me I qualified for a promotional interest rate and then strung me along for weeks as I opened and funded an account. A week later a banker informed me she had finally applied the interest rate, but the following week, still no rate and I was left calling in again to get information. The banker finally called and informed me I never qualified for the promotional rate. No apology, no we made a mistake, just go bank somewhere else. A follow-up complaint to a manager produced no result. This combination of sloppy work and miserable customer service has caused me mainly great frustration, but for others it could be financially costly. read more

Avoid Fremont Bank at all costs! We chose Fremont Bank for our estate wealth management. From Day 1, the communication, service and strategy was terrible. Can you imagine emailing your Wealth advisor and it takes him 2+ weeks to get back to you. But we also put in phone calls on this very important matter and never got a call back. Then after months of putting up with this terrible service, I finally reached out to the Wealth manager's boss, and all he did 3x was send my personal email about my bad experience to the Wealth manager. He did not take the time to call or email me back. DO NOT work with this Bank! read more

Just want to let somebody know Vivian Cardenas is extremely helpful and at the same time very professional. I am an elder and she has just helped me tremendously. I appreciate her kindness and patience with me. read more

Shey Holsen has been handling our business account for a few months and I cannot say enough nice things about her and Fremont Bank. They go above and beyond to help us out. 10/10 would recommend. read more

I have been with Fremont Bank since 1987. I have stayed with them because of the exceptional service I have always received from numerous branches. They always impress with their community involvement and generous charitable contributions. This particular branch is and always has been an absolute pleasure to deal with. Thank you for all you do in going above and beyond to assist with all banking needs. They set the standards for what a local community bank is all about. read more

This bank & this branch specifically is fantastic. I only wish I could give 10 stars instead of only 5. The level of customer service I received from both Gary and Gina at this branch was of a caliber I would only anticipate being able to access with extraordinary dollar volumes. They offered me the kind of personal care, attention and genuine concrete help that even the most prestigious banking client would be happy to pay for. Both Gary and Gina went above and beyond to make sure I was able to close on an out of state property in a timely fashion. Due to errors on my end, the funds were not scheduled to be available until a week after the scheduled close. But thanks to the pro-active follow-up of both Gary & Gina in manually coordinating efforts with their back office and the institution from where the funds were coming from, the funds were released so that I was able to close timely. I am truly grateful for their excellent service. I HIGHLY recommend this bank and this branch! read more

Absolutely terrible experience from the start. Opened a business account. They held a CASHIER'S CHECK for 15 days. After talking to several people thinking they would be reasonable about the excessive hold time on a cashiers check not only did they simply refuse but I was questioned as to what I needed MY MONEY for. Seriously? I have to justify to my bank what I need to spend MY MONEY on? Wrote my first check from the account, to myself, for over $2000 with plenty of available funds to cover it. Deposited in my personal account at another bank. No issue. Less than two weeks later I do the exact same thing, deposit into the same personal account, for less than half the amount. Again with more than enough available funds in the account and they REJECT the check because I was wasn't available to verify I wrote it when they called that afternoon. Hello!? I didn't get the message until the end of the day. There appears to be no logical explanation to not honor a check I wrote to MYSELF just like the previous one. Am I supposed to call each time I write a check to give them a heads up first? Should I clear my appointments so I can be on standby in case they call to question a transaction? Who's got time for that? My recommendation... Don't walk.. RUN to another bank. read more

Always the best Customer Service & the Team is really great . Vivian & Shay were very helpful - amazing service.

The bank and this location are wonderful. Small, hometown service are fabulous. I really appreciate Shay, at this location. She is very helpful and follows through. Thank you Fremont Bank and thank you Shay for the excellent customer service read more

Thank you to Shey H for her wonderful help today! Helped my sister get into her safe deposit box as quickly as possible, a huge help since she has rosacea and face masks cause horrible flare ups. You've truly made her day! read more

We've been working with Susan Munkner (Loan Officer) and Singeuth Thi (Relationship Processor) on a mortgage loan and wanted to share our positive experience throughout the process. What we really appreciate is them being VERY responsive in email/phone. Whenever we needed something or had a question they made themselves available to address our needs. As with every escrow, the clock was ticking and we were getting what we needed in a timely manner. We can't thank Susan and Singeuth enough. This is one of the things that really makes a difference!! read more

We had so many issues - especially towards the end of the closing process, it was very disappointing. I honestly hope that our experience was a one-off exception and not the norm. I'll start with, we chose Fremont Bank for the purchase an investment property. We chose Fremont Bank for this purchase as they specialize in investment loans. The process seemed to start of smooth and initially we were pleased. We started our pre-approval process in mid-June. Marlo, our Loan Agent was pleasant and sent us what we needed to get started. My husband, with us just having gone through this process a year ago, had all the needed documentation ready so he was able to immediately upload it per her instructions. The issues started once the Loan Processor, Jeanine got involved. We should have seen this coming as when Jeanine sent her introductory email to us, she asked us to upload all of the various documents that they needed. Had she checked the file before introducing herself, she would have seen that ALL of the required documents had already been uploaded. - Communication was horrible - reaching Jeanine on the phone was virtually impossible. We would call, leave messages, and send emails asking for calls back and never get a call back. My husband and I had to chase down, follow-up, and request status updates throughout the entire process. - Our names were spelled wrong more than once (my middle name, then our last name). - Neither Jeanine nor Marlo ever reached out to advise or discuss us sending out our closing costs. We were scheduled to close on 7/24. On 7/22 we reached out (via phone and email), asking Jeanine to confirm the amount we needed to send. We had received the pre-closing document and wanted to confirm that the amount listed was correct. Jeanine told us (via an email) to ask the Title company. I called the title company who advised us that they hadn't received the loan docs so they couldn't advise on the closing costs. I reached back out to Jeanine on this (in my email specifically asked to her call me TWICE). She never called. She finally sent an email stating, "Yes, confirmed to use that amount. I am on a call until 10:30". She still never called. - 7/23 at 9:13am I called and sent an email to both Marlo and Jeanine asking for an update as I had called the title company and they advised me that they had not seen the documents. NO ONE CALLED. At 11:10am Jeanine emailed and advised, "The loan is final approved and we will be working on getting the loan documents over to title today". Then at 1:11pm, Jeanine sent an email requesting a form to be signed that they forgot to send over previously. I checked with our title company a little later and they advised that they still had not seen documents. When I inquired on this Jeanine replied in an email: "As I said previously - we are working on getting the loan documents out. When received THEY will reach out to you" - We were supposed to close on Friday, 7/24 and docs weren't sent to title until late Thursday afternoon. We signed on Saturday and were told that we would close Monday. - Monday came around and surprise - there was an issue of some missing HOA documents which delayed funding. The title company said they were the responsibility of the Bank and the bank said they were the responsibility of Title. Finally, our Real Estate Agent had to send details over on how to get the documents. (During the escrow process, our Realtor had to send documents or details on how to get documents more than once). At the end of the day, we did not end up closing until Wednesday afternoon, 7/29. Did I mention that Fremont Bank reached out to our Insurance and activated the policy on the property on Monday, 7/27? Our biggest issue is the lack of communication. We would call, leave messages and follow up with emails - all specifically asking for a call back, and would NOT get a call back. I do not understand why it was so difficult to reach Jeanine on the phone or actually get a phone call back. I understand she needs to track things in writing with email and that is fine - she could easily call then send a follow up email summarizing the conversation to keep it all in writing. If she would have at least returned phone calls and kept us up to date on what was going on, I think the majority of these issues could have been mitigated. Not being able to reach her, not getting calls back - especially when we very specifically asked to be called back, and not being kept up-to-date until there was a problem made the issues much worse and more than frustrating. I would like to give a positive shout out and THANK YOU to Assistant Bank Manager, Elena Silva, who when I was finally at my wits end and called the bank, actually answered the phone, called back AND followed up. read more

Very strange experience. I dealt with John Mach who was weird and confrontational. So far I have had very pleasant experience with every HELOC broker I have spoken to. Not John. Not sure what the problem is but I would love to be able leave less than one star. read more

Really the nicest bank I have ever been to in California. Their small staff is really friendly and they are very efficient and quick in getting you on your way. They have a little children's area with an activity table so your kids don't go stir crazy if there happens to be a wait, which there rarely is. They offer bottled water, coffee, mints, and other miscellaneous items as a courtesy to their account holders. As far as banking accounts go they work for me, direct deposit gets your checking account fee waived and they have special incentives and other kinds of charitable donations set up when using your debit card. read more

My husband and I have banked at Fremont Bank for several years, and have always had a great experience. I had to take a moment to share my recent experience with Fremont Bank. Last month, my husband and I decided to refinance our mortgage loan to a 15 year fixed. We went into the branch and spoke with Susan Munkner. She was extremely knowledgeable, and offered us several options. She took the time to explain other loan options (15, 20 year) and also give us what the rate and monthly payments would be. She was very patient with my millions of questions, and took the time to go back over things that I still had questions about. The amount of documentation that is needed is very minimal, and the whole process went super quick. We had our appraisal in a week, and the loan closed and we signed to papers in a little over 2 weeks. I would totally recommend Fremont Bank for all of your banking needs. They offer excellent service, and they are super friendly and helpful. If you go in for a loan, ask for Susan, she's pure awesomeness! read more

I recently refinanced my house with Ali from Fremont Bank in Livermore. He was extremely helpful and always got back to me right away. My entire family uses fremont bank for all of their loans because of the great deal right now with low APR's. There were no surprise fee's and I didn't feel scamed like when I bought my house the first time. It was pretty easy and painless for a loan process. Last time with BofA It felt like every other day I was asked for something rediculous. I had to write a letter for BofA letting them know the reason there was a credit check on my credit was because THEY did it, anyway if you are planning on refinancing and are looking to get a seamless easy loan I recommend Ali at Livermore Fremont Bank. He is awesome and wont disapoint. read more

Worst bank I have ever done business with. Local branch is awesome but corporate response to any issue is met with total silence and indifference even when a solution is reasonable and in both parties best interest. The founders of Fremont Bank would roll in their graves if they knew how current upper management operates. read more

Used Fremont Bank for a HELOC refi just recently. Have to this experience a great review. Matt England was the loan officer and Shana Ali was the processor. Both folks were outstanding in their customer service and ability to constantly communication through the process. It took a mere 4 weeks from initial contact through signing and funding. Their electronic process made uploading needed documents easy and the final signing process was less than 15 minutes. I had a great experience with these people with Fremont Bank1 read more

I would never yelp twice an establishment that i clearly stopped going to, the date of my last yelp. After closing all accounts (so i thought), i recieved an overdraft with a DAILY(WTF) overdraft fee which was 6.00. I called the 1800 number, the branch and each was told i'd recieve a call back. Crickets on the call back while i accrued a daily 6.00 fee. I then had to go down to the branch and close my already closed account which was now 36.00 past due. The level of incompetance from the staff is unexcetable in a modern banking world. Youll note i praised them in an earlier review. Complement rescinded. I hope that this the end of my relationship with Fremont bank but i fear it is not. Thanks alot for the f***ery! You still suck. read more

My HELOC Loan was made easy thanks to Susan Munkner, Susan Completed the application and help guide me to reach my goal in qualify for a highest Loan value. She was thorough, kept me informed and closed as promised in a timely manner. Susan was also instrumental in introducing me to Kimberly Gruidl and Matthew Weaver who are both wonderful to work with. After meeting and discussing the wealth management, Investment and Banking offerings, I recently transferred All Investments Accounts to Fremont Bank and look forward to working with Matt to grow my Investments. I'm also in the process of moving all banking to Fremont Bank and look forward to having Kimberly as my key contact for all wealth management and Private Banker. Always a warm welcome, happy atmosphere and comfortable environment I look forward to growing my relationship and wealth with Fremont Bank. read more

A genuine, hard working team from every aspect. With their diligence we not only have our first home with three generations, we locked in a great rate and we're starting in a new town and looking forward to every minute of it! Susan Munkner and Josie Giustiniani lead the team from Livermore and made sure everything went smoothly from the very start. Three weeks later we are done and our loan is finalized! I can't say enough about how much we appreciate the time and effort that they put into our home loan and mortgage rate, thru to the title company and closing. We highly recommend using the team at Livermore Fremont Bank, specifically the awesome team effort of Susan and Josie to purchase your home. You will get experience, diligence and complete communication till the end and beyond. Their service is just that far beyond other financial institutions I've used AND they paid our closing cost! read more

I've just purchased my first home. It was the most stressful experience i've ever had, however the team at Fremont bank made the process very smooth, fast and seamless. We had a bit of a standstill at the end due to an error on my part but when I say the team Eloisa Vergel de Dios, Josie Giustiniani and the underwriter and anyone else working on my file made miracles happen. They went above and beyond the task of making my dream as a homeowner become true. Everyone was so professional and dedicated to getting to the close date on time. I felt so bad emailing and calling a million times but they never made me feel like I was taking too much of their time. They were patient and explained everything to me in detail and with patience. I had an amazing experience working with Fremont bank and would use them again. I've already referred a few friends and family members. read more

I've been coming to Livermore Fremont Bank Branch for years. I can not say enough about how great the staff is at this branch. Anytime I come in, they are very helpful and make me feel like a valued client. I'll never bank anywhere else. read more

I had a very bad experience with Fremont Bank's loan servicing dept. I was looking for an equity loan but since my credit history was not perfect I consulted with them prior to applying for the loan. They said that there was a possibility that I could get the loan so I applied back on April 12th and they reviewed my credit and said that everything looked good and that I had little debt. On April 18th I received an automatic email stating that my loan was denied for "unacceptable repayment terms" in my credit history. Yes of course I had mentioned this prior to my application so in my eyes this was an unacceptable reason. When I asked why they had me apply if they didn't think that I was going to get the loan they said that they needed to fill out a form and speak to management. On April 19th they had me write a letter that would explain why I had negative items on my credit report so I sent them the letter and waited for an update. (I won't go into details about my credit but everything that I had done was done legally with a lawyer and a judge eventually dismissed my case in my favor.) I checked in with them several times and the response that I would get from them was that they would get back to me but it has been three weeks and I don't have a definite answer. Actually, I just called Fremont Bank and the customer service rep. said that there were no notes on my file and that the application was still showing up as denied so I don't know what they were trying to do but I feel like they wasted my time. I would have respected if they would have just told me that they couldn't do anything for me instead of just dragging me along. Little Banks are just like Big Banks! They don't care about the community they claim they would like to serve and they certainly don't follow Fannie Mae Guidelines. In the end I am better off at a big bank because at least they have more options and services to offer. End of rant here...... read more

Fremont bank is awful. They sold our mortgage loan to some fly by night company. When I called Fremont bank, they told me they never sell loans. So why did they sell our loans? the guy reassured me that they never sell loans, and was I sure I had fremont bank in the first place? When I asked if they could buy back my loan from the sketchy lender they sold it to, he got very angry with me. Said I could refinance, but nope, said the interest rate was higher so he could not refinance us. Now we are stuck with a sketchy lender, rates are going higher, and Fremont Bank said they never sell off loans even though they did. read more

As a Realtor in Las Vegas, NV, my client in California told me he would be using his own bank to get a loan for his 2nd home. Of course, not having worked with Fremont Bank before, I was a little apprehensive. However, from my first contact with Ali and for the duration of the escrow, Fremont bank was very communicative and responsive. We had a smooth transaction that closed on schedule. Considering the number of hands a loan goes through to get done, it was a real pleasure to work with the team at Fremont Bank because they made it seem effortless. For customers looking to buy a home or an investment property- EVEN OUT OF STATE- I'd recommend giving these folks a try. The next time I have a Bay Area client looking to buy a home in Las Vegas, NV, I'll have Fremont bank on my short list of recommendations. read more

Love this Fremont branch. Everyone always has a smile on their face, friendly and willing to go above and beyond.

To all you people out there that think you need to use the Big Banks that have used us for so many years, Wells and B of A think again. When Jason Gallager and his team took my loan to process at Fremont Bank I was pleasantly surprised at the swift responds with each step that we took in getting this loan to Fund. They didn't string us along with a stressful hurdling that takes place with these other Banks. They told me this was a no cost refi. And I'll be darn it was except for a few little charges that were minuscule . I had no Idea how respected Fremont bank was. They have been in business for 50years. Because they treated us as valued customers I have told many others to check them out you won't be disappointed call Jason Gallager and his assistant Leanna will get you started with a great rate. It was a piece of Cake. Jan And Mike Fischer read more

Purchasing a home is the biggest purchase you make in your lifetime. The time you invest on finding the right home, having the right agent, being lucky enough to have a seller accept your offer is extremely stressful. Then after all that you have to get financing from a Mortgage Lender. Working with Susan Munkner took all the stress away. Susan knows how to close loans. From day one to closing she was there for me throughout to provide the necessary support and do what it takes to get me to the finish line. Her availability whenever you need it is refreshing. She was able to put my mind at ease and get my loan approval 1 week earlier than my close of escrow. I highly recommend Susan and her team if you are a first time homebuyer. Working with her Mortgage Loan Processor Dante Nuncio was amazing. Dante did a great job making the entire process transparent. From making sure the right documents were provided and always providing consistent updates I was very impressed. Great job to both of you! read more

WOW! Susan Munkner, Loan Officer at Fremont Bank made by purchase of a house SO MUCH EASIER and Cheaper than the brokers that were calling me when this whole confusing process started. I was lost. Susan was recommended and started the loan process quickly. She saved me $5,000 in closing costs. She knew what to do and got it done efficiently, professionally and with good humor. Great Customer Service!! THANK YOU SUSAN!! read more

I recently refinanced with Fremont Bank. My loan officer was Ali. He and other associates from the Bank were fantastic in helping me through the entire process. Not only were they knowledgeable, but very helpful every step of the way. The fact that their rates were competitive as a no cost loan made my experience even better. I wouldn't hestitate to recommend them highly. Frank read more

I just finalized my home loan with Fremont Bank. I was very happy with the process. Ali took the lead right from the get go. They did their due diligence to make sure everything went smooth. I owe you. Literally:) read more

this is the bank you want behind you when you have a problem. they could not have been nicer, or more proactive, and always are. A check I deposited into my account by a business did not clear. they were great at helping me through the steps to get a wire transfer and hand holding me to get it resolved ASAP. Sandra was above and beyond and it is for things like this that I want a bank that knows my name and who I am and has a real live person to talk to and help. just another reason why we are still customers. thank you!!!! read more

Ms. Primo Pramodini was excellent at Loan service division of bank, she answered my all questions and guided me for my loans and insurance.

I don't think they even deserve one star. Don't appreciate the treatment when you don't have an account with them. My elderly neighbor who has NO car will walk to Luckys on pay day to do her shopping then go to Fremont Bank to get quarters for her laundry. She has been doing it for years. Now they tell her because she doesn't have an account with them that she can't get quarters. They weren't even nice about it. There is no where close for her to walk to get her quarters. If you can't get quarters from a bank how are you suppose to get them? read more

Fremont bank mortgage division is the most inefficient financial organization I have EVER dealt with. It took 3 months to complete a loan for 1/5 the value of my home, and I have an 800 credit rating! I kept being assigned to a new processing clerk. It is clear that they have no effective systems in place and employees lack training and basic knowledge. It's scary to think of them handling people's money! Never again!!! read more

I was just helped ENORMOUSLY by the staff at my branch here in Livermore of Fremont Bank. The original mistake was made by a financial institution that I deal with that mistakenly deposited alot of $$ into the incorrect checking acct here at Fremont Bank. Colette Moyer, Navneet and Hitesh are superstars! read more

In general I don't like banks, so how can I love this place so much? That's easy, it's the people. Friendly, professional, helpful, etc., etc. I started going to this bank because it was close to my home, but now I can't imagine going anywhere else. I love this branch the most, but the others are really good too. read more

We have had our home loan with Fremont Bank for years. They have been outstanding in every way and we have recommended them to many people who have jumped aboard and feel the same way. Their service is unmatched. I would like to make a special recommendation about our "relationship processor", (the person who makes sure the loan goes through). Her name is Singeuth Thi and she could not have been easier to work with, more professional or more thorough throughout the whole process. Write her an email... you have a response in minutes!!! Absolutely the BEST in the business! We started our loan process this time around with Mike DeLucia. This guy could not have been more accommodating. He honestly processed the pre-approval letter the same day!! Mike was always available to chat and he knows this business. I would recommend Mike to anyone who wants a easy, no pressure loan! Thanks, Mike and Sing!!! read more

My husband I recently purchased our first home with the assistance of Susan Munkner (Loan Officer) and Josie Giustinani (FHA Fufillment Specialist), and both of them were the best from start to end! Fremont Bank and Susan were able to provide us with an all time low interest rate! Both Susan and Josie were EXTREMELY prompt with email/phone response time and literally walked us through the process patiently. And let me tell you, in the business of mortgage/ real estate purchasing you need good people on your side like Josie and Susan, especially during escrow. In the early stages of escrow, we had switched over to Fremont Bank to fund us and they picked up the pieces from my previous loan agent without missing a beat. EVERYTHING was done in an orderly fashioned manner without an problems. Of course there were a few hiccups along the way from the sellers agent, but Susan remained professional and was able to satisfy the sellers listing agent concerns and take care of my husband and I as buyers sufficiently. I couldn't have asked for a better team than Susan and Josie and we feel blessed to have them as our Loan Officer and FHA Fufillment Specialist. Thanks Susan and Josie for all of your assistance and we wish you the best in years to come! The Moore Family. read more