Daniel was a huge reason why I love my car. He's very nice and super easy to talk to. He gets my…read morehighest recommendation!

Every time I speak with anyone from this branch, they are more than accommodating and kind. I…read morereally enjoy using their services.

Alisa was kind, friendly, and helpful. Branch was clean and ATMs were working. Parking is…read moresufficient. Location is inside an outdoor strip mall.

I have never had a problem with service at this bank. I often go in to get foreign currency and…read morethey are super fast to fill my orders. I always ask a month in advance- just because I'm OCD- but they always fill my order in a few days. The building is in a convenient location for people on this side of town and there is plenty of parking. I like that they have ATMs available both outside and inside the main doors.

Justin was very nice and helpful. He answered all of our questions and made the experience very…read morecomfortable.

I was recently inspired to find a new bank, (if you know what I mean.) So I went directly across…read morethe street and found much of the same. With fewer and fewer options within the retail banking market, I realized there are not as many big names there once was. Then it dawned on me, my wife does her banking at Patelco. Personal finance can be broken down in one sentence. "Poor people spend their money and save what's left and Rich people save their money and spend what's left." They Staff at Patelco Understand That It Is My Deposits That Facilitate Their Revenue Stream. The level of professionalism the staff conducted themselves with was as refreshing as the complimentary cup of coffee. My hope is that this message get the attention of some other folks that manage businesses, and that they are encouraged to STEP UP THIER GAME, and not just engage in a competition of less for more when it comes to their competitors. I have a feeling that this will be a long and prosperous relationship. As of now, Patelco in Livermore has my endorsement.

Last week picked up some coin paper rolls to clean up the loose change for deposit. I even asked…read morethe teller if I had less than a roll would it be accepted for deposit? She stated yes. Today making the deposit the tellers both stated they don't take loose change for deposit. I have been a Wells Fargo customer for some 45 years and never been treated with such poor customer service. Question: Would you refuse the loose change of a merchant cash deposit. I already know the answer.

Normally the tellers here are very polite. Today I asked them to close an account I don't need…read moreanymore. The teller went to the "banker" and chatted for a few minutes. He looked like he became agitated. The response I got was he was about to go to lunch and will I come back. I said I really couldn't and they still wouldn't help me. I would have been okay with it if I hadn't seen the extremely negatively.

We had an outstanding experience working with Mejgan Koenig, Mortgage Consultant at 1st Credit…read moreUnion. From start to finish, she made the entire loan process smooth, clear, and stress-free. Mejgan is extremely knowledgeable, responsive, patient, and professional. She truly went above and beyond for us, answering every question, guiding us through each step, and making sure everything stayed on track. Most importantly, she helped us secure one of the best rates available in the market, which made a huge difference. We highly recommend their services . Mejgan deserves more than 5 stars!

I have been a regular customer of First United Bank for the last few years. I am in my upper 50s…read more This morning I had an appointment for 10 o'clock. I travel a little over 30 minutes to get to the Pleasanton location. I am very happy with my agent Rahil, however, since he was running late, I walked in and asked if I could use the restroom. I am not a stranger walking in off the street. I am a customer waiting for my appointment. I was denied when asked where the restroom was. The reason being "they don't want to get sued if I get hurt." my response, "you could get sued just by me standing or sitting in this bank." I was instructed to walk to the end of the mall where McDonald's was and use their restroom. I could see if I was just a person off the street looking for a restroom, but I am a customer and would expect better from them.

Received outstanding service from Shelly Zhu (Senior Banker)…read more She was very attentive and thorough as we navigated through an unexpected personal family issue. Shelly has excellent attention to detail while offering exemplary empathy. I would highly recommend Shelly!

Alba, a Business Solutions Advisor at Bank of America, was incredibly personable, patient, and easy…read moreto work with. She spent nearly 1.5 hours helping us navigate multiple issues related to identity theft and fraud without ever making us feel rushed. She explained everything clearly and made a stressful situation feel manageable. We left feeling relieved and well taken care of; highly recommend working with her!

This bank & this branch specifically is fantastic. I only wish I could give 10 stars instead of…read moreonly 5. The level of customer service I received from both Gary and Gina at this branch was of a caliber I would only anticipate being able to access with extraordinary dollar volumes. They offered me the kind of personal care, attention and genuine concrete help that even the most prestigious banking client would be happy to pay for. Both Gary and Gina went above and beyond to make sure I was able to close on an out of state property in a timely fashion. Due to errors on my end, the funds were not scheduled to be available until a week after the scheduled close. But thanks to the pro-active follow-up of both Gary & Gina in manually coordinating efforts with their back office and the institution from where the funds were coming from, the funds were released so that I was able to close timely. I am truly grateful for their excellent service. I HIGHLY recommend this bank and this branch!

I made the mistake of trusting Fremont Bank for personal savings. Several staff told me I qualified…read morefor a promotional interest rate and then strung me along for weeks as I opened and funded an account. A week later a banker informed me she had finally applied the interest rate, but the following week, still no rate and I was left calling in again to get information. The banker finally called and informed me I never qualified for the promotional rate. No apology, no we made a mistake, just go bank somewhere else. A follow-up complaint to a manager produced no result. This combination of sloppy work and miserable customer service has caused me mainly great frustration, but for others it could be financially costly.

The service, the friendly staff, the helpful managers, the atmosphere was really nice , open and…read morewelcoming! I love WFB , and this one always has what you need, $ , a friendly smile, and good people!!!!! Always like coming here! They always greet you nicely!

I came in to deposit money on my lunch and was shocked to see only ONE teller handling everything…read morewhile 14 people stood in line. To be fair, she was doing absolutely everything she could and working nonstop -- this is not on her. The issue is clearly management. I waited 40 minutes just to make a simple deposit. After all that time, other employees finally decided to come out and start helping customers. Why did it take nearly an hour for backup to appear when the line was clearly out of control? This branch seriously needs better staffing and organization. Customers' time matters. Do not come here unless you're retired, have nothing better to do, or have a two-hour lunch break.

Jacob and Stephanie were amazing to work with. They were very helpful and made buying my first home…read moreeasier than I expected. Will definitely use again when the time comes to refinance! Thanks guys!

the branch manager, assistant manager and client services, are very knowledgeable…read more Mr. Lopez et al were very cordial, very accomodating, hospitable and very convincing. Mr lopez pointed us to right account to deposit our funds. Thank you for all your help Ben Villa

I just came into make a deposit on a Saturday morning and was surprised to find this location as…read moreit's so convenient for me and it's smack in downtown. We just moved to Livermore from Fremont and the service is very upscale compared to my credit union down the block. The entire staff is extremely friendly and always seem to know my name when I come in. The main reason I keep coming back is because the team in here is actually happy and I'm loving the positive vibe and energy at this particular branch. It feels good when you get treated with respect and professionalism. Parking is great as there are assigned parking spaces for the bank, however there are always PEOPLE BEHAVING BADLY and parking can be difficult during peak hours, but it should be considered as this is downtown and there are so many restaurants around. If there was one change I would recommend having an extension on the awning for the ATM as there is a glare in the afternoon.

This branch has a very nice atmosphere. I really can't see why someone would rate a bad review for…read morethis branch. Just try it for yourself, they actually greet me every time I walk in with my Hubby and provide excellent service. The staff is very attentive in handling my transactions consistently. Parking is bad due to the location being downtown but that's given for any downtown. Being that they are right in the middle makes it very convenient. I Just moved from First Republic bank because of fees. I went to the bank today to open a personal checking and so happy that they have an account that has no fees with just 1 deposit a month. I'm transferring my relationship over and will eventually move my investment over as well. Keep it up team Livermore, Kudos to Rick, Lisa, Mayra Perez and the manager Mr. Chan for the top notch service.