I had a really great experience on my first visit to this store. As a new puppy owner I've been…read morebuying a lot of stuff at your typical places (Amazon, Chewy and PetSmart) but it's so nice to have a small local shop to visit and support. I stopped by midday on a Saturday and was the only customer in the store. I was greeted immediately upon entering and I was able to spend time perusing the entire store. There is SO much to look at and I discovered that this place carries a lot of my favorite products at comparable prices to the other places that I mentioned. The staff member was friendly and helpful. I'll definitely return. Thank you!

Came highly recommended from a friend. I was excited to go there and get multiple items for my new…read morepuppy. The woman behind the counter could have cared less that I was a even there. Out of courtesy, I first said: You don't mind if I bring my puppy in, do you? ( the puppy weighs 5 pounds) Her surly response: As long as he's on a leash. (which he was already, if she'd bothered to look). Okay, so I let that pass. I said: friends to told me to come in here because you could help me with my new puppy. She, in the same surly manner said: well, that depends on what you want. Okay. I'm done. I think I may have interupted her texting time or game time. Whatever. The mood was so soured, I thanked her for all her help and left. Won't go back. If this is how women run a business, they're not going to get mine, nor anyone I can "influence" against it. Too bad. I live only one block away. But, don't want to do business with anyone I inconvenience.

I received an email asking for a survey after my recent PetSmart visit. This part of the email got…read moreme: "Pets can't take surveys. But you can." And I realized... I can take a few minutes to write a survey / review. Plus I've been coming to PetSmart for years for my family dogs (s/o Cali & Apollo!) BUT this time is different as my visit was for my recently adopted kittens "I recently got two kittens and as a first time cat owner I did not own any cat supplies. I knew the basics that I would need but I got everything I needed and more from PetSmart! I was impressed with the selection of products and the cleanliness of the store. Friendly staff. I was asked if I needed help finding anything. Since I was getting a lot of supplies (more than I had anticipated), the staff kindly let me leave my full (and heavy) basket at the cash register so I could continue shopping without having to carry my basket all over. It really eased my way and provided a calmer shopping experience. The associate at the register informed me of the PetSmart app and helped me create an account which was easy as 1, 2, 3! She was nice and friendly! I felt nervous purchasing so many items and was worried about what other people might think... but the register lady was very kind and helped to load my shopping cart. I'm not sure if she could tell or sense I was nervous... but she eased my nerves by congratulating me on my kittens and asking about them (which I was more than happy to share!)" Posted to company survey 3/24/26.

Ambiance *** Cleanliness *****…read moreService *** I started going here vs the other big box pet store mainly because they always have the pet food variety I want for our dog. I have been frustrated elsewhere trying to get our picky dog the food he will eat and it has been here every time I go in. The store is also very clean, a little cluttered which is pet peave of mine, trying to navigate aisles and customers (and pets). Stores need to stop filling the aisles with product. (Past life I was a grocery manager). Employees in the store tend to ignore you, but the cashiers are polar opposite and make me leave with a smile.

I'm a new puppy mom. I had dogs growing up but this is my first time having a puppy as an adult…read more And now that I have a dog, I've suddenly become aware of the many nearby options for pet training and activities. During a recent pedicure at Angel Nails, I noticed the Zoom Room so I told my husband about it and he signed us up for a free intro class. Upon arrival we were greeted by the sweetest person and the front desk. She got us checked in and took our pup's first day photo - adorable. After getting checked in we waited and browsed their merchandise which included a lot of training treat options that we hadn't seen before. When it was time for class to begin, we got settled at our station. The trainer was kind and funny and taught us a few new things. Our puppy was very excited and interested in the other dogs but we eventually got her to pay attention to us about halfway through the class. Overall we had a good experience, but did find class to be a bit distracting with the various puppies and parents in attendance. We may consider returning for private training sessions in the future.

I've been bringing my 10 month old pomsky Arlo here since puppy preschool and we love it so much…read more All of the trainers are absolutely wonderful. He has learned so much these past few months and is currently in advanced obedience, agility fundamentals, and tricks 1. We always look forward to our Zoom Room days and he met his best dog friend here as well! Such a great community of trainers and people and of course doggos. The puppy parties have been really fun as well and a nice way to connect with other zoom room members and fur babies.

Of all the SoPhresh kitty litter refresh stations, theirs is the best! There is a slotted grill…read morearound the litter area so you can rest the jug while filling it and any spillage goes through the grates. This keeps the area neat. All locations should have this set up! The rest of the store is the same as other Petcos. Plenty of food, toys, beds, crates and accessories for your pets. Plus they have a grooming area and vet services. Located in Tannesborne Shopoing Center I fill up my litter jug while I'm in this area running other errands. Since most of the stores in aloud Center are fine, I often come out this way when I need to go to Marshalls, Old Navy, Ulta, Trader Joe's and Petco.

Terrible employees and even worse manager. They refused take my cats prescription for food and…read moresaid it's because it "wasn't formatted right" and supposedly a vet "wouldn't write a prescription like that". NEVER give these terrible humans your money unless you absolutely have to

Our Josie actually does not mind coming in. Everyone is so kind. She loves her pampering…read more She came home looking fresh and happy She had a new Groomer this time and Phoenix did an amazing job Thank you Thank you

We used to love this place before they moved locations. They seemed to have downsized so their self…read morewash services are very limited. We went in 3 hrs before close, had to wait 20 minutes before anyone came out to the front desk, and they turned us away because their self wash baths were full at the moment and they had 2 people waiting. Before they moved they had 4 or 5 baths and we never had to wait longer than a couple mins. Their new location is also tucked away in an area where you cant find them unless youre looking for them. Overall, disappointed with their new location and service. I'm sure they're self wash and grooming services are still good but we didnt get to find out lol. We ended up going to Elegant Dog Grooming and will be continuing to take our business there as they have 10 self wash baths and a large open space.

Love Ryan for our grumpy anxious pup. He is so kind and patient and always does a beautiful job :)…read more One small thing I've noticed the past few times we've been, is it takes about 3 days of calling multiple times a day to finally get an answer to schedule an appointment /: This is discouraging.

Presley went to daycare here four days a week for almost a year and loved every minute. She was…read morealways so excited to go and always happy when I picked her up. The staff here truly loves dogs and will treat them as their own. The only reason she stopped going is because we moved and I know she misses them.

You can call and get a same day or next day appointment which is really nice. They are quick. I…read moreasked for a summer shave and didn't really give any other direction. The groomer kept his face and tail, fluffed them out which I really appreciated.

Came in for nail clipping. Super fast service in under 3 minutes, but my dog has some blood under…read moreher nails afterwards. Is this Elegant Grooming or a butcher shop?