We used Billy's to install two gas fireplace inserts and they did a great job. Very professional…read moreand responsive. Did what they said and left nothing behind. So happy we are in the process of ordering two more. Go NO where else. This is the company you want in your home.

We purchased a gas fireplace to replace a regular fireplace we'd been using for almost 30 years. I…read morefound Billy's sales and service to be top-notch. They showed up on time for the installation and went about the installation in an efficient and professional manner. The chimney needed a new cap and they fabricated a temporary on the spot and returned a week later with a permanent cap. Our flame height was not modulating and Billy's replaced a part and now it works perfectly. What I really liked about their service is that they were able to to the replacement without me having to remove the entire hearth. I had reservations about switching to gas (I've been splitting firewood for 45 years) but could not be happier--both with the product and with Billy's.

Previous estimate to fix my chimney was more than $10k. Kevin explained what was actually wrong and…read morecleaned and fixed for 90% less. Honest dude.

Responsive, knowledgeable, polite, thorough. Complete professional with quality work at a good…read moreprice. Highly recommended.

The two Dr. Mario technicians that were sent to maintenance my fireplace were fantastic! They…read morearrived on-time and were respectful of my home, took off their shoes. They listened to my concern about use of my fireplace and quickly got it fixed for use this winter season. They left no mess behind. Great price and service provided compared to other companies that have serviced my fireplace. Highly recommend this company!

I feel very fortunate to have found Mario. Other fireplace service contractors took days to…read morereturn my call or failed to return my call at all. Mario showed up the day after my call and fixed my gas fireplace quickly. He really appreciated your business and it shows. Friendly, Prompt and Professional. highly recommended.

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you…read more Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way.

Pride in your work - Integrity in delivering what you promise - Treating the customer as you would…read morelike to be treated. That's how I'd summarize our experience with Steve the Fireplace Guy. Steve and his team replaced our tired old gas log fireplace with a new, beautiful, full-enclosure gas fireplace. From the beginning of the project until the end, Steve and his team were friendly, courteous, prompt to reply, and genuinely took pride in their work. Steve made sure that at the end of the project, he was there to ensure that the inspection passed without any issues. He also made sure that we, as the customers, had an opportunity to ask any questions we had about the operation of the fireplace insert. Steve and his team also refreshed our 20+ year old gas lantern in the front yard, replacing the old mantle system with a beautiful gas flame and refinishing it from top to bottom. We could not recommend Steve the Fireplace Guy more highly. You will not regret selecting Steve over the competition.

Unfortunately, I did NOT have a good experience with this company. I had an appointment scheduled…read morefor 11/29 between 10 and 2. The tech called me early and stated he was on his way. However, I don't know if he OR anyone ever showed as I NEVER received an estimate. I called the office, they said that they'd have the tech call me. He did, I called him back and NOTHING. I would not recommend this company as they don't follow up OR follow through.

I normally do not leave bad reviews because I am in customer service myself and I am a super kind…read moreand upbeat kind of person. However, I called ChimneyTek to do a cleaning and an inspection on my chimney... they quoted me $449. I said ok as I know chimney inspections and cleanings can range around that price, even though that was on the higher end. They came to my house did not clean my chimney what-so-ever...looked on the inside, climbed to the top and took a photo of the top and that was it. They then quoted me 12,500!!!! Said I needed to replace my WHOLE CHIMNEY and that I would need to replace my fence also because it was in the way of replacing the Chimney. I just called another Chimney place and they quoted me $99 to clean and inspect and was very professional on the phone. As other reviewers have stated..... if you want to burn your money and waste it...call this company they will most definitely let you down. I cannot stress this enough.... Please save your money and do not call this company! I'm pretty sure they pay to get good reviews. All of the 1 star reviews are the reviews you should be listening to! Save your money and call another company!

The Fireplace Guys were able to fix my fireplace quickly and efficiently. I would definitely hire…read moreagain!!

I can recommend The Fireplace Guys with zero hesitation. He is personable, thorough, highly…read moreknowledgeable and above all - fair. He's a straight shooter . Tony's company was my second appointment regarding the inspection of my wood fireplace. The first overlooked many things including issues that risked my health including the boiler flue and crock.Tony came out and checked/inspected my systems.They found profound defects due to a previously unknown fire at a my recently purchased property. Was it not for Tony's professionalism and thoroughness, I may have been at risk. He gave me a quote I found more than fair, did the work in a very timely fashion, and was completely fair and compassionate. I will use him again, and you should too.

Wanted to purchase a gas fireplace. Sales person would not return phone calls. Gave up after…read moreleaving 4 messages.

Fireplace Hearth & Home installed our fireplace 4 years ago and we have been extremely pleased with…read morethe Heatilator model we selected. We had Fireplace Hearth & Home stop by to check-up on our unit prior to the '23-'24 winter and could not have been more pleased with the technician, Charles, who did the work. He was knowledgeable and answered all of my questions.