In and out for my annual exam along with glasses fitting in less than 45 minutes. The staff is…read moreinformative and professional with a great selection of glasses frames to choose from. Will be back for sure!

Sat on my glasses and knocked a lens out, walked into Eyeballs and they not only were able to put…read moreit back in but they straightened the frames and even replaced the pads, free of charge. I was in & out in under 15 minutes and staff was very friendly and helpful. Highly recommend!

It was supposed to be my first visit. First, they said that even though my insurance covers it,…read morethey don't do lenses or frames and then I would have to go somewhere Else to get frames and lenses they scheduled me for 4:45 and I was 5 minutes late. After getting there they said they have to reschedule me. I told them I'll find another doctor. Thank you and after reading all these bad Yelp reviews, I'm Happy I didn't do business with them.

I ended up stranded in an emergency situation while traveling that could have been easily avoided…read moreby having my prescription sent to me- but the entire office had taken a five day weekend with no emergency contact for files. They also did not post their out of office hours anywhere, did not include them in their voicemail message, and were listed as open. When I requested all relevant files be sent to me upon their return to office, and to be removed from their patient database, they promptly miss-spelled my name. Spare yourself the reckless and irresponsible patient care and find reliable and accessible healthcare elsewhere.

They don't tell you what insurance they take on their website and so you provide your insurance…read moreinformation to them in person and they wait until after the exam to let you know they don't take your insurance. So now, I owe them $400+ because I was under the impression my insurance would cover. Then made me pay $80 to do a laik consultation so they can refer me, which the lasik place they referred me is also required to and does for free so I wasted my time and money. If you want lasik, just reach out directly to the lasik place.

Going on 8 years as a patient and customer. Dr Pentecost has worked with me through multiple…read moreconcerns and conditions. I trust his opinions, diagnoses and recommendations. He is careful and conservative in his clinical approach. Excellent selection of frames at reasonable prices. The staff are all incredibly pleasant and enthusiastic about helping me choose the right frames and lenses. It's a great business.

I have had glasses since childhood and have decades of experiences with various different eye…read moredoctors but have never had one as thorough and attentive as Dr. Lawson. I first came here in 2019 having issues with burning from dryness. She explained to me what was happening in a way I could understand it and made a plan to switch me to daily contacts instead of the 2 week I had been wearing. It's been two years and my eyes have never felt better. This last visit she gave me a couple different brand options to chose from and let me go home to do my own research on pricing and availability (I order contacts both from Eyes on You and from a third party website) before she wrote my script so I can make informed decisions. I am also considering lasik and since she had worked in a lasik office, she had a lot of information on what to realistically expect, thoughtfully answered all of my questions, and eased a lot of my concerns. I have referred my colleague to her who also had a great experience. I can't recommend her enough!

Best eye exam experience in th 10 years I've worn glasses!…read more I got an appointment promptly, booked online easily. Shop was aestheticly pleasing and the receptionist kind. Friendly tech took me back. Then I met with Dr. Lawson. She was kind & thorough. She explained everything so well and patiently answered any questions I had no matter how silly or small. I never felt rushed. Time to get glasses. Dr Lawson walked me out asked about my style and when I said I wanted to stay within my insurance allowance for frames she said no problem. She grabbed a bunch of frames and gave them to Jessica who picked out more frames. Both Jessica and Dr Lawson looked at the frames I was trying on giving me honest feedback. They were clear about what looked good what didn't and why. I trusted their opinion when they both agreed on a pair. 2 weeks later I picked up my glasses I loved them. They adjusted them gave a case mirco fiber clothes and a cleaning spray. Later when I noticed they pinched a bit, I walked unannounced they helped right away! I've told all my friends to go here for their next exam! I love them!

Amazing, kind staff that helped me when I was having a contact lens crisis. Thank you so much!!!read more

Extremely upset with Broadvision for continuing to send marketing emails a decade after I have done…read moreany business with them and after asking to be removed multiple times. I see the other review on this topic, so I now know I'm not alone - they also posted today, which tells me they also received the latest marketing email today. I called the office and they don't have a record of me in their database, which matches the fact that I've called multiple times over the last 10 years asking to be removed. That also proves they've sold my personal information to marketing companies. Never in my life did I think this would happen with a local business who works in healthcare.

Stylish, affordable, convenient and efficient…read more Love the store design and layout - airy, spacious, easy to browse. Staff was friendly, professional, helpful and efficient. Staff showed me relevant frame options (narrow, low bridge) and I tried on several pairs quickly. Walked out with a new pair, paid with FSA, within 15 minutes of walking in. Beyond impressed with visit 1. Uploaded my prescription online, which was reviewed and processed by Warby within a day. This location does not offer eye exams, but Bellevue Square and Lynnwood do. Frames arrived extremely quickly - shipped within 4 business days! Packaging & unboxing experience was excellent. Stopped in today to get frames adjusted, which took less than 5 minutes - excellent 2nd visit. This honestly blew away my expectations as a first-time Warby customer (was scared of the lines/waiting experience at the University Village location) - kudos to the Cap Hill team for crushing it!

My husband lost his WB sunglasses in Florida that we bought him 2 years ago in California so we…read morewent to WB at Capitol hill. We also got him regular glasses with new prescription that we had. Initially we chose some model that he didn't like when it arrived so we came to exchange and they were understanding and no problems at all. New glasses came even quickly. We just have to stop by so they can adjust them. Thank you for good service and very helpful people that work there.

Wonderful time. Great eye exam and glasses selection. Very happy with my experience and the glasses…read moreI found.

This is a great place for your eyes. The staff are friendly and the place is easy to get to…read moredowntown Seattle. To start, the staff are patient, especially with me, since I can't stand bright light on exams. Though I was difficult the staff went with it and didn't make me uncomfortable. The doctor was great and took the time to explain everything and was thorough. Lastly, when picking out new frames, the staff took the time to explain benefits and let me take my time and try on 15+ pairs before I made a decision. Overall, a no pressure eye place with great service. Highly recommend.

I've worked in five different optometrists over the course of my 20s. None were as smartly run as…read moreUrban Optix. Dr. Lee is wonderful. I haven't felt so heard and acknowledged by a health professional in years. She's definitely my new OD for hopefully a very long time. Now if you have dry eye issues like me, Dr. Lee will refer you on to Dr. Thornbey. Don't hesitate. This medical visit is highly worth it. He'll take a closer look at your dry eye issues, give you some concrete recommendations, and tell you about these cool new procedures (BlephEx and iLux) that will change your life. I bit the bullet (they are expensive and insurance doesn't cover them) and I honestly feel like I have new eyes. 100% with it. I can't tell you how much my overall eye health has improved since finding this optical. I recommend them to everyone!

I went here in summer 2025 for an exam and wanted to get the lenses for my glasses replaced with a…read morestronger prescription. The doctor I saw was kind and professional. Everything was done very quickly. What came next was the not so great experience I had with this business. I waited over 2 weeks to call and check in on the status of my glasses. The receptionist I spoke to was short with me and let me know if I wanted a clear status update, I would have to reach out to their optician otherwise I should wait to hear back. They didn't offer to help transfer the line to the optician or let me know when the optician was available. Another two weeks flew by with zero communication and once again, I reached out to the business and again, the receptionist was short with me. I was able to get in contact with the optician and the explanation for why my glasses weren't ready was that my frames must have gotten lost somewhere... they offered me new frames and lenses free of charge to compensate for the long wait and losing my frames. I thought the gesture was nice, but it doesn't excuse that they lost my frames that I purchased elsewhere.