This is the worse bus service I have ever experienced. Always late waiting for more than 45-60…read moreminutes. Cta tracker always cancels the trip, still the driver says it's because of pandemic. These drivers are well paid, but don't like to work, they are lazy and rude. I am now waiting for more than an hr, still no 151 Light foot, please improve the the cta.

Me and my girlfriend have taken this bus numerous times whether it be going to The weiner circle or…read morethe zoo it's a really really slow paced bus. In fact it's so slow you'll be following another 151 bus most likely. You are stuck on Michigan Avenue for the most part and it gets worse by lincoln Park. It's so bad the bus drivers have lost their patience on numerous occasions.

Last week was my first time taking a train into the city while visiting Great Lakes. I was…read moretraveling alone and a little nervous about getting into the city and unsure about the area that the Ogilvie Transportation Center is in. Reviews made it seem like a confusing place to navigate. I boarded the Union Pacific North Train Kine from Great Lakes just outside of the Navy Training Center. I purchased my ticket on the Ventra App and I boarded the train and took a seat. There were several stops along the way and the Ogilvie Transportation Center was the last stop. The Conductor visited the car I was riding in just a couple of stops before ending at Ogilvie to check and/or sell tickets. The Conductor was polite and patient. When I exited the train at Ogilvie, I just followed the crowd to the stairway into the station and then just chose to exit the building at the Canal Street exit whit turned out to be just perfect for starting my journey into Chicago for the day. At the end of the day, when I returned to Ogilvie, it took me a few minutes to figure out the train schedule and locate the right stairways onto the loading platform. They have large screens at each loading platform stairway entrance that shows where each train travels to and what time they leave. There are stairways on each side of the train station to get you to the train. One important thing to note is that for some stops, the first cars of the train, the doors do not open. So it's best to find a seat towards the back cars or make plans to walk through a couple of cars quickly to get to the exit doors that open. The Ogilvie Transportation Center was easier to navigate than I had thought.

Clean, efficient, and easy to navigate. This train station gets the job done if you're heading out…read moreto the suburbs. Helpful signage makes it easy to find your platform. Plus, there are a few places to grab a bite if you've got time to spare

We decided to take the train to the Bruno Mars concert and we took the Metra into Union Station…read more When we arrived, the signage to exit is clear and easy to find. There are plenty of food choices (although we didn't get anything) it is really nice to know that you can eat there if waiting for your train. I didn't notice if it was clean as I we were rushing out. We were able to quickly get an Uber and the driver was able to meet us in a spot where it was not crowded. Overall, good experience and it is good to know for the future.

The woman's upstairs bathroom is in disrepair and hasn't been fixed for months. I don't k ow who…read moreto talk to but I told someone at the station months ago. The upstairs handicapped bathroom handle has been broken for many months. it started with almost not closing then progressing to the point of it not closing at all. Now the handle is GONE all together! I'm sure this is an ADA violation!!

i was on the metra train yesterday got on the train at 103rd on my way to the taste of chicago…read more when i got to van buren i cannot find my keys. call metra customer real quick, gave her my informatiom. yall let me tell you she call me in 20 minutes, told me were to go and get my keys. thank you metra!! MARCELLA A

Metra is so trash, delays almost everytime time with no explanation, I'm convinced they just say…read moredelay and slow down the train to screw with the passengers. If you're taking a late night train to the city, just show up 15 minutes after from when the train is supposed to show and you will probably get there right around when it arrives. I take the morning train everyday for work and it's supposed to get to union station at 8:26, i'm never at the station before like 8:35

I had the pleasure of riding the MD-W for about two weeks leading up to the new year and a few…read moreother times I needed to get downtown. It was typically on time (I think the latest was 10 minutes) and the ride lasted about 45-60 minutes to and from the Metra Medinah Station. I was lucky enough to be working a temp job that pretty much let me much waltz into and out of the office whenever I felt like it, within reason. Therefore, I was very appreciative that their trains run about every 30 minutes in the morning and afternoon, and even happier that many of them run express to Franklin Park. The rest of the commuter trains came hourly during the day and every two hours in the evening. The later trains came in handy when I decided to stay in the city after work to go to the Christkindlmarket in December and on the weekend when I met up with my running group for an event at a local bar. Milwaukee District / West Line (MD-W) goes from Union Station's North Concourse out to Big Timber Road / Elgin. It's great for commuters who need to get into the heart of the city and especially helpful if you need to use it to connect to other forms of transportation such as Amtrak trains, Greyhound buses, Megabus, or CTA buses and L trains. Another bonus is that the station is underground, so you can stay out of the elements for most of these exchanges.

The Hanover Park station (the fourth stop on the line after Big Timber, Elgin, and Bartlett) is my…read morehometown's train station, and it's had a major makeover in the last few years. Luckily, on a cold, fall day we were able to wait for our train inside the station, although the bathrooms are locked. This seems pretty standard for any train station when a ticket agent isn't present. Most of the stations seem well-maintained. I've never had any major hiccups on this rail line. Trains run frequently enough during the day and on weekends, so it's easy to ride the Metra whether you are going to work, school, or just scheduling a fun day in Chicago. The Milwaukee District West trains feed into Union Station, as does the BNSF rail line. Some stops are skipped periodically on rush hour trains (or altogether on weekends), so make sure you check the schedule if you aren't using one of the major stops.

absolutely horrible experience. we booked and paid for a large enough bus to fit 60 passengers…read more they showed up with a bus with a capacity of only 39. told us they refused to take the extra passengers and have refused to refund us the difference. they are currently being investigated by fraud by a major credit card company due to this. our friends had to uber 2.5 hours because there was not enough room on the bus that we paid for. company also refused to compensate us for the ubers. absolutely ridiculous and wouldnt even recommend this company to my worst enemy.

DO NOT TRUST OR USE OURBUS!…read more I booked a trip from Chicago to Indy after visiting their website and reading their standards of service (only "State of the Art Coaches"). I bought my ticket, and was guaranteed a seat on a bus with restroom, wi-fi and reclining seats. With less than 24-hours notice (not enough time to cancel without penalty), they changed the bus to a 24-seat passenger van with no restroom, no wi-fi, no reclining seats, and was told that passengers could feel free to ask the driver to stop for bathroom breaks. Their customer service line disconnected each of the four times I tried to speak to someone, and they refused me any refund (they eventually offered me a credit, as though I would have any reason to trust them in the future!) Oh--and just before the bus was to arrive, they texted that they were running late, and that the expected journey could take more than an hour longer! Don't waste your time with OurBus. I ended up using a much better service, with great buses, much lower price, and excellent customer service--FLIXBUS. I am currently disputing my charge with OurBus; I'll post further about their actions.

I started out with Amtrak which had nice, polite workers. I then went to metra trying to figure out…read morehow to get a ticket. o J (worker) came right up to me and helped me get ticket and show me where to catch my train, OJ was so kind, helpful,easy to ask questions. Great service great job

I took the Metra trains three times in the last week. One from downtown Union Station Chicago to…read more BigTimber and two trains from Ogilvie Transportation Center to Kenosha. and another one to Evanston, IL. It was 90 degree and the AC was not working at all. I thought I was going to die in there. Let me just say how disgusted I was with the bathrooms. One was not working and was closed. Another had the toilet filled with feces and toilet paper with no running water. I went to another car and that too was filled with feces and toilet paper. Absolute disgusting. I think cattle are moved in cleaner sanitary conditions. No posted sign, no attempts to clean it out, nothing. On one train when I was getting off, I asked the conductor if that train was going to Evanston and he replied, "I am off now", kinda like I don't care. In a world class city like Chicago, you expect a little better than this. Please also tell the conductors to talk to people appropriately, "Please have your tickets out" as opposed to "have your tickets out in a nasty way". I thought I was an inmate in jail, not a paying customer on Metra. For the record, I would not upload pics of your feces. Don't get me wrong, for the price you cannot beat the money and time. I am sure an Uber would costs me the price of a kidney to Kenosha, but still. If you need to use the bathroom, PLEASE use it at the main stations or pray to God you have a super strong stomach. I saw about 8 people try to use the washroom that was disgusting and none of them used it. So trust me, it was not just me.

My Amtrak experience in and out of Chicago was ok from ticket purchasing to boarding and actual…read moretravel. The cars are a tad old and dirty but in the sense that it's just because everything is older. The seats aren't very comfortable at all, especially for an 8+ hour train trip. I think sleeper cars are the way to go, if they're clean and modernized. With that said, I will use Amtrak again. It's just the nature of the beast when taking trains. You win some, you lose some. The idea of train travel and seeing the country from that angle makes it worth it at times.

I have road the Hiawatha train in the past and was not the greatest experience. However, Amtrak…read morehas modified some of the rail lines and had introduced the Borealis line which runs between Chicago and Milwaukee every couple of hours with a very reasonable rate. The trip takes about 90 minutes with four stops (I believe). The website/app is very user friendly to reserve the trip to Milwaukee and then back to Chicago. Since we departed Chicago, we were able to grab couple of seats. It seemed the train was on the newer side with very comfortable seats. The train conductors were professional while friendly doing their job. Overall, I would recommend the Boralis Line between these two cities.

First time taking the Megabus in my life. The bus showed up right on time which was great. There…read morewere alot of people which kind of took a while to load up. First stop was Madison then to do a drop off in St. Paul then Minneapolis. The initial bus driver was cool. Soft spoken gentleman that was really informative about what to expect on our route. There was an intermission point where we got to stop for a quick snack which was much appreciated and they had to swap out drivers. Most likely because the driver was about to go over his reccomended time. The second bus driver was a bit more grouchy from her vibe. You're never going to know what to expect when you're on the megabus. There's periods where select people want to be uncontrollably chatty. Crying babies etc. I do say the Megabus is better, cheaper than taking a plane. No issues walking to area, dealing with TSA, etc. I would reccomend

Canceled my trip 30 minutes before leaving for a holiday weekend without explanation. No better…read morethan greyhound.