We always rent from here when in Laughlin. It's too bad they won't pick you up at your hotel, but a…read more$20ish cab ride will get you there from the strip. The lady who checked us in was amazingly friendly and efficient. We usually get car upgrades and all the vehicles we've gotten have been great. We got upgraded to a Jeep Wrangler 4xe this time. The tank was only half full, which was weird, but she made a note of it and it wasn't an issue. The airport is tiny and the cars are a quick walk outside. After hour drop offs are nice. They do close earlyish so we usually have to pick up our car the next morning with an afternoon flight.

We rented a car through Costco as it was a little cheaper. They still have a 1980's dot matrix…read moreprinter here. On website, it said Toyota Corolla or similar. Was given a Kia 4. Not really the same equivalent. Also just told car is up the hill. Oh and a $200 deposit is added which is not disclosed anywhere. There is only Avis and Budget at the airport. Car was fine for 3 days, no issues. Could have been better vacuumed in backseat and dirty on back of seats. We returned it without vacuuming. Returned with a full tank of gas, filled out slip and put keys in a drop box.

This hertz is the worst!!! I work for a company that has a corporate gold account agreement with…read morethem and never have I experienced such bad customer services. Giving them one star is too generous. This Hertz is a complete joke and should be shut down!!! No customer service by the guy in the front desk and when I called and spoke to Jennifer the "senior branch manager" she was a complete joke herself. They charged us a 199.80 in gas which in reality the van that we had was towed over to Las Vegas. It had a full tank. By the way they get commission off of fuel & service. So that was a bad move on his end. The guy also refused to release any AZ license plated cars to us. Since they weren't going to get them back. He wanted to get us into and OLD Mazda 5 for 6 people + luggage. That poor car looked like it's been through the ringer. I think he had to be out of his mind, after what we been through. Overall he was just extremely rude and had the worst attitude ever. Not sure why Hertz hired such people to Represent them. I called the "senior branch manager" to let her know my situation and to file a complaint. She basically told me good luck call corporate they will just re-rout the complaint back to me. She claims to be in the rental industry for over 15 yrs but has no sympathy and no respect for her customers. She has no sense of professionalism. Giving this "Hertz" 1 star is ridiculous. They deserve -10. I feel bad for the people that get stranded out there and have no choice but to deal with a bunch of rude, unprofessional "representatives" of Hertz. Please do yourself a favor and stay away from this location at all cost.

I am a member of Hertz Presidents Circle as I rent cars on a nearly weekly basis ALL around the…read moreUnited States. Hertz has been Great in most every destination. The Hertz location here in Bullhead City is Bulls**t. To give you an example, their current phone number is rarely answered an there is a message when it is not answered (8-7-2020) "You have reached a subscriber who's voicemail HAS NOT BEEN SET UP YET". Is this place privately owned? What an embarrassment for the Hertz company. Hertz has recently declared bankruptcy nationally. I won't be missing this location. Sorry for the employees though...the problem is the owner/manager.

My experience was 100%. Drea's customer service was perfect. Being 4th of July weekend, I…read moreunderstood rentals would be hard to find. But she explained that there will be more vehicles coming in to check back later. In fact I did and she was able to set me up with a rental. With having my AC in my personal vehicle going out she definitely saved us! I really appreciate it.

Really great experience with this rental place... both and check out and return. Car was very clean.read more

Unfortunately I didn't get the chance to rent from Riverstar. I made a reservation with them…read morebefore coming out to celebrate my girlfriend's birthday. However, I accidentally went to another rental shop and thought my reservation was there. That rental shop did not tell me my reservation wasn't on their books and so I ended up renting from them, not knowing that I made a reservation with a different company (Riverstar) I ended up having a missed call from an unknown number at 12 and I called it back at 5 only to realize it was Riverstar rentals asking where I was with my reservation and why I didn't show up to get me jet skis. At that moment, I had realized I didn't have a reservation for the skis I picked up. When speaking with the owner (I forget his name) I could tell he was bummed as he held the skis all day waiting for me when they easily could have gone to someone else. Instead of complaining and getting upset with me, he asked if I had fun, was understanding about it and handled it very professionally. I am looking forward to using River Star rentals next time I visit. It's not always about how company's handle things that go right, but how they handle them when they go wrong.

Highly recommend renting from here! Their wave runners were a great price and both of the men…read moreworking were extremely kind, helpful, and knowledgeable about the river. They gave good suggestions on where to be on the water to help keep our family safe on a busy Saturday and helped us enjoy our day on the water! I also really appreciated that the price they quoted was the actual price. We've rented from other locations and there were additional fees not mentioned on the phone and only shared upon time for payment. River Star was transparent from the start.

Not good customer service at all... Sorry, even another company that couldn't help me went out of…read moretheir way completely out of their way to help me as a senior that's handicap..

I can't say enough good things about Gary, and GR Scooters! He delivered the scooter to my hotel…read moreroom for no additional cost! And the scooter was waaaayy better than the ones the hotel had for rent, and it was half the cost! Great scooters, great price, and great customer service! Highly recommend :)

If I could give 0 stars I would. My wife and I flew to Las Vegas to start a vacation to the…read moreNational Parks of Utah. I opted to rent from this location because I always find that renting from locations outside of the airport end up in fewer taxes and fees. I decided, as a result, to stay at the Golden Nugget across the street. I picked my hotel based on the rental car location so my wife and I could get the car and get on the road earlier. To my surprise, when I showed up to the Avis counter at 8am (the time I reserved and made sure the location would be open) I found a sign on the desk that said this location is sold out! There was a number for me to call. I call the number and find out I have to go to Circus Circus. The representative told me, oh it's no big deal we are only a few miles away. Glad she could tell me it was no big deal, I found it to be kind of a big deal. So, I get a rideshare ride over to Circus Circus and the representative asked if I wanted coverage and I said no I have insurance, she said great basic coverage and I said yeah whatever my personal insurance covers is basic I guess. So, she prints the agreement, says sign here and initial here etc. I noticed there was a price about 400 dollars more than I paid as I had prepaid the fair for the car. 826 dollars. When I see 1200+ on the invoice I said wait, why is this different, what is the actual amount I am going to pay? She pointed to the 826 and said that one. I didn't think much of it, and though maybe it was reflecting a price I would have paid if I had waited to pay instead of prepaying online. I mean I should be able to trust her, right? She's an employee and I assume she is going to tell me the truth. WRONG!!!!! Now I will say, shame on me for not reading the cumbersome and long complete rental agreement, but again when I prepaid and agreed to a rate and agreement online I didn't expect a sketchy employee to lie to me and tack services I didn't agree to on my bill. The sad thing is, I wouldn't have noticed the difference but after I returned from my trip on the 27th I looked at my credit card bill and saw that I paid an additional 400 dollars. Avis corporate was no help. I waited 1/2 an hour to speak to someone only to get disconnected when I asked about the charges. I tried again and the line was so faint and kept echoing I finally just asked to speak to a manager and I was promptly put on hold again. After 45 minutes I disconnected the line and sent an email instead. Their customer service said they weren't going to refund me for services I requested. Avis apparently is ok with employees practicing unethical business practices, providing services customers don't want, along with wasting their customer's time with making them go to other locations to get the car they reserved weeks ahead of time. I will not be using Avis again, as their employees and company don't care about their customers and act in an EXTREMELY unethical way.

Great place! Do it again any day! Friendly staff and great food we always come here every year.read more

Rob was so helpful! We had an awesome time exploring the dessert, eating in Oatman and traveled…read more "The Narrows". I highly recommend that you download the Polaris road map as that's what go is back home... Lol... We had four adults and the price for the day is much cheaper than an hour in a casino. Come and check them out! Enjoy your day!