Please read if you care about anyone with a disability. Where to begin? Since Covid-19 my family has been lock in our home and wanted a safe place to retreat to for a get away. Because, my daughter suffers from severe anxiety and PTSd, the fear of covid hasn't helped. My sister has stayed at this resort every year for the last 5 years and loved it. So, she really wanted to get my daughter out of the home. I called the resort to book my week stay with my family of 6. We wanted the park unit because it. sleeps 4 and has a fully stocked kitchen. And we liked the fact it had a bbq to use. My son and his wife would get a smaller unit that sleeps 2, because we were told due to health and safety reasons, the units can't accommodate more than the unit sleeps. When I called to book I spoke to Sabrina, and I had to inform her that my daughter's service animal would be coming with us, this is the only thing required of us, by ADA laws when traveling with a service animal in hotel accomdations. I was immediately told that no pets allowed. I told her that this was against the ADA laws, that a service animal can go anywhere my daughter goes and is not a pet. She responded, "that she could refuse anyone" ! She told me she just had to kick out a vicious dog. I told her we would not be staying there and hung up. Shortly after, I received a call back from Sabrina stating she was wrong! there was a unit that service dogs can stay. AGAIN A UNIT! this again is discrimination, there can't be segregated units solely for service animals. Again, discrimination. I should have just stayed home, but I gave the resorts a chance because, they seemed to fix the wrong. We arrived late office was closed, keys were left in our units which I thought was great. We had a great evening and slept great. Unfortunately, around 3 the hottest part of the day, our unit AC wasn't cooling as good. I was just in my sons unit it was awesome in his room, called my sister hers was fabulous. So, I called Sabrina, I was told to turn ac down to no higher than 68, pipes were most likely frozen. I turned it completely off for an hour and turned it up to 70 and went to my sons room to have dinner. still wasn't cooling, we weren't able to sleep so we slept on the floor in my sons room. Next morning it seemed to be cool, by 3 hot again. Maintenance came out said coils were dirty and would clean them, ac wasn't getting good flow, again worked in early morning not late night. We were going on day 2 of no real relief in our unit. I was told by Sabrina Sharron the owner was on a boat for the day and wouldn't be in till Monday. Finally, asked to be moved. I was moved to a 2 person unit, due to availability. I had to get air mattresses for my daughter and her husband, owner didn't offer us anything for our troubles. The new unit was cheaper and didn't cost what I paid for the park unit. And to make matters worse ,very next day I see a ac guy fixing the unit next to my previous unit and they were getting a brand new unit put in the loft bedroom. That was never offered to us the day before when our room wasn't working for 2 days , I was told to turn it down. Now, I'm very confused by the treatment we received,I was very nice to Sabrina when I walked about AC, wasn't irritated until I saw other tenants getting the royal treatment. Was it the big mean service animal golden retriever?( he is a lover), my mind going everywhere, was it, the fact that we weren't all WHITE ?. All I know is we didn't get the same treatment. At this point, I wanted my original room with working ac, that had bed for all my family. Instead another couple got a upgrade, instead of offering it back to us. Than day 4, out of nowhere, asked for proof our animal was service. Again, isn't allowed by ADA law, we can be asked if he is service for a disability and what task he performs. Now, so you know he hasn't caused any issue. But, the first night he was on a leash and other dogs weren't and ran up and surrounded him , it was actually scary for my daughter. Two large dogs running out surrounding him. DOGS ARE ALLOWED IN THE RV, can run all over, no ? asked. Last day, right before check out Sabrina again approached my son in law, even after I went to her, had a nice educating chat with her and showed his tags and service card, only to educate her so the next guest doesn't have to deal with their ignorance. This time she was asking where my daughter was and why we kept switching rooms, She wanted to see where my daughter was. My daughter was sick from over heating and no ac that worked for 5 days, so her hubby was walking him to go to the bathroom, which is allowed. She is under the impression that she can control where the service animal goes. Again, they felt completely harassed and if you have anyone with a disability don't stay here, even if you don't bring them. They are extremely rude and ignorant about the rights of the disabled, and aren't educated of basic human rights. SAD. read more